Master Suite, Kitchen
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Reviews of Hotel Santander Plaza

3.5 out of 5
Hotel Santander Plaza
15 Calle 3-52, Zona 10, Guatemala City, Guatemala

Reviews

8.0

Very good

Rating 10 - Excellent. 167 out of 425 reviews" "
Rating 8 - Good. 144 out of 425 reviews" "
Rating 6 - Okay. 74 out of 425 reviews" "
Rating 4 - Poor. 25 out of 425 reviews" "
Rating 2 - Terrible. 15 out of 425 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Simone, Chaguanas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is in desperate need of an upgarde. You hear all the road noise. The furniture is dated, the bathrooms are dated, bed is uncomfortable. Additionally the front desk check in is poor. I booked a jinipr suite ant had to move to a regulat room with no eefund. Overall substandard
Stayed 1 night in Apr 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, amenities, property conditions & facilities
The staff treated me very good satisfying all my needs
Stayed 1 night in Apr 2024

10/10 Excellent

Radames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and excellent service. Located in a quiet area but with all the facilities. I felt very comfortable and calm
Stayed 5 nights in Mar 2024
Response from Gerencia Administrativa on Apr 1, 2024
Thank you for your preference!

8/10 Good

John, Gardner

Liked: Cleanliness, staff & service, amenities
Not the best and not the worst. AC is lacking as it only worked in the bedroom. The “free” airport shuttle isn’t free ($10) and didn’t show up anyway. Breakfast is a bright spot. Plenty of egg and pancake choices. They charge more if you want meats. The hotel is pretty run down and doesn’t look like it’s had any upgrades since 1990. Beds are clean and comfortable. Staff were professional and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandy

Stayed 2 nights in Mar 2024

6/10 Okay

Jenifer

Travelled with group
Liked: Staff & service
I like that it was walking distance to stores and bars/restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Anna Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind. The breakfast was delicious and the beds were comfortable
Stayed 1 night in Mar 2024

8/10 Good

Suneet

Liked: Cleanliness, staff & service
I liked that it was close to the airport. Receptionist was very nice. Breakfast was very nice. Had courtesy shuttle to the airport. For the price it was good. I wish they would fix up the faucet in the bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

HUGO, Georgetown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Guatemala. Specially it is pet friendly, large rooms, clean and friendly staff, close to the airport, great breakfast in the morning and airport shuttle to the airport. The only issue is the shuttle runs 7am to 2pm. If you have evening de departure you pay for the shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

EMERITA

Liked: Cleanliness, staff & service, property conditions & facilities
Good attention. Delicious breakfast.
Stayed 4 nights in Mar 2024

8/10 Good

Monica, Fort Morgan

Travelled with family
Liked: Staff & service, property conditions & facilities
I like the hotel but they don’t provide enough towels, they just let two bath towels even if you reservation is for 3 people, and they don’t put hand towels, the towels looks old and stained too.
Stayed 3 nights in Feb 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FAir price for our short stay
Stayed 1 night in Feb 2024

10/10 Excellent

Monica, Fort Morgan

Stayed 2 nights in Feb 2024

10/10 Excellent

Jessie-Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the complimentary breakfast & coffee! It was delicious & the service was pleasant! If you don’t mind light noise, this a great place to crash.
Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service
Price on Expedia was $15 higher than rate they gave at desk. Also airport shuttle only runs from 8am. I stayed at a hotel because I had an early flight. I choose that hotel for the shuttle and was frustrated to have to pay for an Uber as well. The property is old but clean.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Misael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Franklyn

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

GuoHong

Stayed 1 night in Jan 2024

10/10 Excellent

Erick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, quiet hotel. Convenient to the airport. Good breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Keith R

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ok, price in fairly decent location, but overdue for remodeling of interior, bathroom, linens , etc.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Cold watering
Stayed 1 night in Dec 2023

8/10 Good

Didier Rodriguez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay at Plaza Santander Hotel
This is a VERY well centrically located hotel, very clean,restaurants are steps away from here, the area is quiet no traffic noise, the breakfast was good and their staff very friendly and professional, they have shuttle service from and to airport ( 8 am to 8 pm ) I felt like at home and personally I miss this hotel, it never happened to me before,although their restaurant has no service now there are even mini markets steps away or a plaza with nice restaurants two blocks away. Something important for those arriving at the Guatemala City Airport: Make sure to have phone on hands,you will need to open the airport website minutes before they check your passport. WiFi available.You have to fill in a form and after it the page will give you a confirmation code and then you will have to show this code to the inmigration officer who will finally stamp your passport with the entry visa…..late night or very early morning arrivals will probably find out that airport is almost empty, when you get your code just take a self picture of it with your phone ( screen shot ) to show the officer. Taxi from Airport take no more than 10 minutes to get to the hotel. The Zoo is close to the hotel, very nice and clean zoo, and there is a craftsman or souvenir market next to the zoo too with nice souvenirs, two blocks away the hotel you will find a very clean and beautiful tree covered avenue which I enjoyed to walk down to the Zona 7 area 25 minutes walk where every thing is modern,nice
View from my room
Stayed 4 nights in Nov 2023

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Its just the noise outside from cars but so far excellent.
Stayed 3 nights in Nov 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime I go to Guatemala I always stay at this hotel for the good service and close to the airport
Stayed 1 night in Nov 2023

2/10 Terrible

Marlene

Travelled with family
Disliked: Amenities, property conditions & facilities
Very old hotel, they do not have staff to give credit to breakfast but it is the same menu for every day. The beds were old and the mattresses were broken. the hotel leaves a lot to be desired
Stayed 2 nights in Nov 2023

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I needed. Spacious bedroom. Accommodating staff. Excellent breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Margot

Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I had an excellent time with you
Stayed 3 nights in Aug 2023

10/10 Excellent

violeta, chula vista

Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Somanadevi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and courteous staff at the front desk.
Stayed 1 night in Jul 2023

8/10 Good

julio

Travelled with family
Liked: Cleanliness, staff & service
Good need upgrade
Stayed 2 nights in Jul 2023

4/10 Poor

Myung

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room's size is big.
Room's size is very good and parking storage is safety and clean. Nevertheless when I checked in some late and need some remodeling specially bathroom.
Stayed 1 night in Jul 2023

6/10 Okay

Julia

Travelled with family
If I were to rate staff alone it would be a different story. Our gratitude to the whole staff kitchen. They were Superb! Special thanks to Carlos, he always had a big smile waiting for us. We stayed for 2 weeks. Of the two weeks the elevator was out of service for 2 days. We were traveling with an elderly parent and we were located on the 7th floor. Very inconvenient for her. Upon arrival the room was just ok. I really expected more for its location and price.
Stayed 14 nights in Jun 2023

10/10 Excellent

Edgar Rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet VERY slow. Would go out and come back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Maynor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Transportation should from airport should not be an specific time, should be always
Stayed 1 night in Jun 2023

10/10 Excellent

Yoneko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Yoneko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice - you will enjoy it!
Stayed 3 nights in Jun 2023

10/10 Excellent

Jeimy Steysi

Stayed 1 night in Jun 2023

2/10 Terrible

Fabiana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I had to change, to another hotel, because this one was way to bad. It was so dirty, i found a roach near the bed. Also the shower head didnt work well. I wouldnt reccomend staying here if im being honest.
Stayed 5 nights in Jun 2023

2/10 Terrible

Justo

Stayed 1 night in Jun 2023

8/10 Good

Franklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this Hotel is amazing. Starting with the receptionist who welcomed me. And the reception the morning, the Bellboy and housekeeper also good service at the restaurant.
Stayed 1 night in May 2023