In Guatemala City's commercial banking area, the hotel is two blocks from Zona Viva, with its art galleries, disco bars, restaurants, and shops. Several major museums are one km (0.5 mi) away. Complimentary airport transportation is available, 5 AM–10 PM, with advance reservations (based on availability).
Massage and other services (surcharges) are offered in Natural Spa. An outdoor pool includes a sundeck and pool bar. Adjacent are a complimentary health club and racquetball courts (surcharge). Italian cuisine, international buffets, and 24-hour room service are among the dining options.
Workstations with high-speed Internet access (surcharge) are provided in the staffed business center. Wireless Internet access is complimentary in public areas for guests with laptops.
- Free guest parking during stay
- Free parking
- 24-hour front desk
- Air-conditioned public areas
- Airport transportation (complimentary)
- ATM/banking
- Audiovisual equipment
- Ballroom(s)
- Banquet facilities
- Bar/lounge
- Beauty services
- Business center
- Business services
- Complimentary newspapers in lobby
- Concierge desk
- Multiple large conference rooms
- Currency exchange
- Doorman/doorwoman
- Dry cleaning/laundry service
- Elevator/lift
- Event catering
- Exhibit space
- Express check-in
- Express check-out
- Gift shops or newsstand
- Hair salon
- Health club
- Total number of rooms - 395
- Massage - spa treatment room(s)
- Multiple small meeting rooms
- Multilingual staff
- Number of floors - 10
- Parking garage
- Patio
- Poolside bar
- Porter/bellhop
- Room service (24 hours)
- Safe-deposit box at front desk
- Sauna
- Security guard
- Spa services on site
- Spa tub
- Steam room
- Swimming pool - outdoor
- Tour assistance
- Wedding services
- Breakfast available (surcharge)
- Wireless Internet access - surcharge
- Number of restaurants - 3
- Number of meeting/conference rooms - 28
- Number of buildings/towers - 2
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