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Reviews of voco Grand Central Glasgow, an IHG Hotel

4 out of 5
voco Grand Central Glasgow, an IHG Hotel
99 Gordon Street, Glasgow, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1001 reviews" "
Rating 8 - Good. 188 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lolita

Business traveller
Liked: Cleanliness, staff & service, amenities
The shower in my room was a real issue and I do not want to stay in that style room again. The shower leaked water into the hallway, it was a rain style shower in the middle of bathtub, which was a surprise and hard for me since I have balance issues [it also had high walls for the tub]. Had I known that was the case I would not have stayed in that room at all. I was disappointed and it detracted from my stay.
Stayed 6 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and close to rental car agency and some great dinning and shopping options.
Stayed 1 night in May 2024
Response from Tegan on May 20, 2024
Thank you for your feedback! We are glad you enjoyed your stay and hope you stay with us again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent hotel.
Stayed 1 night in May 2024
Response from Tegan on May 20, 2024
Thank you for your feedback! We hope you stay again soon! :)

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to shops and restaurants
Stayed 8 nights in May 2024
Response from Tegan on May 20, 2024
Thank you for your feedback! We are glad you enjoyed your stay and hope you stay with us again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly and helpful customer service, spacious rooms with charm!
Stayed 1 night in May 2024
Response from Tegan on May 11, 2024
Thank you for your feedback! We hope you will come and stay with us again soon.

10/10 Excellent

Meaghan

Stayed 2 nights in May 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vastness of the architecture and old grandeur of the hotel was spectacular. We loved the champagne bar and 100 foot tall chandelier.
Stayed 3 nights in May 2024
Response from Tegan on May 11, 2024
We are so glad you enjoyed the uniqueness of our hotel and we hope you will come and visit again soon!

8/10 Good

Morag

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was Clean ,Staff Friendly, Convenient Location.
Stayed 1 night in Apr 2024
Response from Tegan on May 11, 2024
Thank you for your feedback! We hope too see you again soon.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location for the trains! Clean and tidy, house keeping was diligent. The staff were very accommodating
Stayed 8 nights in Apr 2024
Response from Tegan on May 5, 2024
Thank you for the feedback! We hope to see you again soon.

10/10 Excellent

Nancy, Santa Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! So convienent being right at the train station and definately will use and stay again when return!
Stayed 2 nights in Apr 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, clean, and the staff was excellent! If I were staying in the city center, I would stay there again; although I would probably pick a less crowded area in the future. But the hotel stay was nice.
Stayed 1 night in Apr 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Kenneth, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property!! The staff was so friendly and helpful. Its conveniently located and so easy to get around town. I absolutely recommend this hotel!
Stayed 4 nights in Apr 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, food was delicious, in a great location for train travel! Fantastic place to stay!
Stayed 1 night in Apr 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

8/10 Good

Nicholas

Liked: Staff & service
Location was great. Hotel room was tired and needed updating.
Stayed 1 night in Apr 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tegan on Apr 28, 2024
Thank you for your feedback! We hope to see you again soon :)

10/10 Excellent

Mary Kathleen

Travelled with group
Wonderful rooms Great staff
Stayed 2 nights in Apr 2024
Response from Jessica - Guest Services Manager on Apr 28, 2024
Dear Mary Kathleen,Thank you for taking the time to share your experience at the voco Grand Central Hotel Glasgow. Thank you very much for your lovely review and your kind words. I will be sure to pass this feedback onto the team who will be delighted to hear this!I look forward to welcoming you back in the near future.Thank you,

6/10 Okay

Catherine

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tegan on Apr 25, 2024
Thank you for your feedback! We hope you will stay again soon.

10/10 Excellent

Morna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Glasgow and central station from our room. The room and bathroom was stylish and comfortable. Overall the hotel is lovely with lots of nice touches and nothing left to require. We were disappointed in the eating options and the menu didnt suit us so we would stay here again happily but eat elsewhere!
Stayed 1 night in Apr 2024
Response from Tegan on Apr 25, 2024
Thank you for your feedback! All comments are appreciated and we hope you will stay again soon.

8/10 Good

Richard, Annapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was chaotic, there must have been a shortage of staff because a great many rooms were not ready at check-in time.
Stayed 1 night in Apr 2024
Response from Tegan on Apr 25, 2024
Thank you for your feedback! All comments are appreciated and we hope you will stay again soon.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to Glasgow Central was very convenient. Staff were helpful. Many restaurants were nearby.
Stayed 1 night in Apr 2024
Response from Kristi Front Office on Apr 14, 2024
Dear LilyThank you for letting us know regarding your stay. Kind Regards Kristi

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Glasgow Central, very helpful staff, places to eat nearby
Stayed 2 nights in Apr 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you for your 5 out of 5 review. Much appreciated.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking 500 metres away just had to walk to walk with luggage great breakfast
Stayed 1 night in Apr 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you, Heather for your feedback. We are delighted to read that enjoyed your stay! We hope to welcome you back soon. Kind Regards

10/10 Excellent

graham

Travelled with partner
Perfect hotel friendly staff excellent food Well worth a visit
Stayed 3 nights in Mar 2024
Response from Kristi Front Office on Apr 14, 2024
Excellent review !

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there overnight , very quiet but woken early by ongoing roadworks . Lovely room , comfortable bed , adequate shower. Very convenient for shops , restaurants & bars
Stayed 1 night in Apr 2024
Response from Tegan on Apr 25, 2024
Thank you for your feedback! We hope you will stay again soon.

10/10 Excellent

David

Great hotel don’t think you need air conditioning on at breakfast as food was getting cold before you ate it
Stayed 2 nights in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

MELANIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, would stay again.
Stayed 1 night in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Unfortunately the barhroom pedal bin hadn't been emptied. Surprising as all else was excellent, this did not spoil my stay
Stayed 1 night in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I initially picked this hotel, due it being located in Central Station, which made it very easy to get to the Hydro and the shops. The hotel was fabulous. Right from check in, until we picked up our bags (they stored them for us while we wnt shopping) i cannot fault anything. The staff were all very pleasant, helpful and couldnt do enough for us. The room was spacious and spotlessly clean. Beds were extremely comfy and i loved that there was a safe, iron and ironing board. The chandelier is spectacular and a wonderful centrepiece for this hotel. We will definitely be back.
Stayed 1 night in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Attached the to the train station, convenient parking at garage. Staff is very pleasant and knowledgable. Breakfast was great every morning. Streets were a bit dirty and saw a few degens outside, but they never bothered us. Overall, great stay. Would recommend.
Stayed 4 nights in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and very clean! Enjoy our stay!
Stayed 2 nights in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, right in the city centre, staff were superb, thanks for a wonderful stay.
Stayed 1 night in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

8/10 Good

Nicky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room good lication
Stayed 2 nights in Mar 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and good breakfast and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice staff, great breakfast
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael W.

Liked: Cleanliness, staff & service
Fully renovated, retaining old world charm, rooms and facilities excellent, breakfast catered to all tastes and diets, price reasonable — especially when considering its excellent location in the city. Staff courteous and efficient. Glasgow throbs with party-minded folk on weekends, though they do not appear to intrude on guests seeking a quiet hotel stay. Voco Grand Central Hotel has much to offer.
Stayed 3 nights in Feb 2024

6/10 Okay

Richard

Travelled with partner
Few odd things in our stay - the suite room had no chest of drawers for storing clothes, nor did it have a desk (so the kettle was difficult to use as the plugs were high up the wall). Breakfast was very busy with not enough staff serving, so took a long time to get through. Food quality was good. They offer late check out on Sunday (midday) but the room keys stop working at 11, and with only one lift working this added a big delay to check out. Location is great but would look to stay somewhere else next time we visit.
Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)

10/10 Excellent

wendy

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you!

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with the nicest people
Stayed 1 night in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you for your kind words.

8/10 Good

Joelle, University Place

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel next to the Grand Central train station. A bit noisy at night due to the after hours crowd outside. The breakfast is delicious!! Our favorite place to stay in Glasgow.
Stayed 4 nights in Nov 2023
Response from Kristi Front Office on Apr 14, 2024
Thank you for your review !

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you !

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you for your 5 out of 5 rating. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing stay. Staff very friendly. Only down side was breakfast. It was quite chaotic.
Stayed 1 night in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Dear RobertThank you for your review!Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was amzing and extremly clean and tidy apart from the pillows and bedding felt a little dusty which affected my astma during the night.
Stayed 1 night in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you for your feedback. We have passed your comments on to our housekeeping team. Kind Regards

10/10 Excellent

Ritchie

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Kristi Front Office on Apr 14, 2024
Thank you !

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Tegan on May 5, 2024
Thank you for your feedback! We hope too see you again soon :)