Terrace/patio

Reviews of Home2 Suites By Hilton Grand Rapids Airport

3 out of 5
Home2 Suites By Hilton Grand Rapids Airport
4260 Sparks Drive SE, Grand Rapids, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 95 reviews" "
Rating 8 - Good. 15 out of 95 reviews" "
Rating 6 - Okay. 7 out of 95 reviews" "
Rating 4 - Poor. 5 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Max

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There is no sign on the street, but everything was nice. The night front desk worker didnt seem very professional, didnt explain anything and didnt look like she cared.
Stayed 1 night in May 2024

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and well taken care of, rooms were large with kitchenette. Would definitely come and stay again!
Stayed 1 night in May 2024

4/10 Poor

James

Travelled with family and small children
The room smells the dog. It smells really bad.
Stayed 2 nights in Apr 2024

8/10 Good

Scott

Stayed 1 night in Apr 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 30, 2024
Scott, thank you for rating your recent stay with us on Expedia.com. If there is anything we can do to make your next stay better, please let us know.

8/10 Good

Karen, Clinton Township

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second week at this hotel. The breakfast is great. Appreciate that they will finally get some of the excerise equipment fixed.
Stayed 3 nights in Apr 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 30, 2024
Thank you, Karen, for your follow-up review and for visiting us again. We are still awaiting the part from Peloton, but it should be here very soon! We hope to see you again soon.

10/10 Excellent

Kimberly

Stayed 2 nights in Apr 2024

10/10 Excellent

Annette

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 1 night in Apr 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 23, 2024
Michael, thank you for taking the time to leave a review on Expedia.com. We are pleased to hear that you enjoyed your recent stay at our property. We hope we can welcome and serve you again next time you are in the area.

8/10 Good

Karen, Clinton Township

Business traveller
Liked: Cleanliness, staff & service, amenities
A lot of the exercise equipment was not in working order. I chose this place since it was an approved hotel for Dell employee's. This one had free breakfast, which was good . plus a gym. I need to come back this coming up week and hopefully, these thinks will be fixed.
Stayed 4 nights in Apr 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 23, 2024
Karen, I'm terribly sorry to hear there were issues with some of the exercise equipment. I'm having maintenance look into now. Thank you for giving us another chance. We appreciate you!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping near sports clean accommodating to pets
Stayed 2 nights in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 18, 2024
Stacey, thank you for your kind review on your recent stay at the newly opened Home2 Suites by Hilton Grand Rapids Airport. We are so happy to hear you enjoyed our convenient location, clean accommodations, and that we are pet friendly! We hope to serve you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
New and beautiful property, but not adequate hot water for showers
Stayed 1 night in Apr 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 18, 2024
Thank you for your honest review. I'm sorry to hear there was not adequate hot water. We will definitely look into this matter. Thank you, again, for choosing our newly opened hotel. We hope to have the opportunity to welcome you back.

10/10 Excellent

Mai, Anchorage

Liked: Staff & service, property conditions & facilities
I enjoyed my stay and will be back.
Stayed 2 nights in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 2, 2024
Thank you, Mai, for sharing your recent experience with the Expedia travelers. We are happy to hear that you had a great stay. We are looking forward to seeing you again.

8/10 Good

Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 2, 2024
Thank you, Kristen, for rating your recent stay with us. If there is anything we can do to have made your stay better, please let us know. We hope to have the opportunity to serve you again in future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 26, 2024
Thank you, Amy for taking the time to share your rating on the Expedia page regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed your stay. We hope to serve you again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great new hotel. Friendly staff. Convenient to airport.
Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 21, 2024
Scott, thank you for sharing your recent stay with your fellow Expedia travelers. We are thrilled to hear you had good experiences with us and hope to serve you again next time you are in the Grand Rapids area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 19, 2024
Lisa, thank you for taking the time to share your rating with your fellow Expedia travelers. We are happy to see that you enjoyed your stay with us. We hope to serve you again in the future.

4/10 Poor

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For being a fairly new property, our room was in quite a state of disrepair. Soap dispensers were ripped from the wall, barely hanging on, shower had no pressure and the water was cold. Couldn't sleep the entire night because the Air unit made a horrible loud rattling noise whenever it turned on. There was construction spray foam on the wall and side of vanity that no one ever bothered to remove. Other fixtures were loose, as if they were never properly installed. Overall it feels like it was a rush job to complete the room and it's a problem that this was ever signed off on as complete or ready for occupancy at any point.
Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 19, 2024
Graham, thank you for taking the time to share your unfortunate experience with us. I apologize for all the inconveniences. I will be looking into this further as this does not meet the expectations or quality standards we have set forth.

8/10 Good

Jordan

Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Apr 18, 2024
Thank you for your review. If there is anything we can do to make your stay better, please feel free to reach out to the hotel directly.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Very clean. Good breakfast
Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 14, 2024
Thank you, Antonio, for sharing your recent experience with your fellow Expedia travelers. So happy to hear you enjoyed our clean and spacious suites and daily complimentary breakfast. We hope to serve you next time you are in the Grand Rapids area.

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at
Stayed 1 night in Mar 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 8, 2024
Kevin, thank you for rating your recent experience with us. We are thrilled to hear that you enjoyed your stay with us. We hope to serve you again the next time you are in the Grand Rapids area. Until then,

10/10 Excellent

DeAnna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were really nice, beds were nice and comfy! Pool was sort of small and crowded, but still decent. The staff was okay. The breakfast was really good considering! We would stay again if we're in the area.
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Mar 8, 2024
DeAnna, thank you for sharing your recent experience at our hotel with the Expedia.com travelers. We are delighted to hear that you found our hotel a 5/5. We can't wait to serve you again next time you are in town and hope to change the staff was "ok" to the staff was great!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay!
Since this hotel is relatively new, the rooms were in great condition and the lobby looked great. Very comfortable beds!
Stayed 1 night in Feb 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Feb 23, 2024
Michael, thank you for taking the time to share your recent experience with us. We are so grateful you chose the Home2 Suites for your stay. We hope to serve you again the next time you are in the area.

10/10 Excellent

Jann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is nice and clean
Stayed 2 nights in Feb 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Feb 15, 2024
Thank you, Jann, for rating our hotel after your recent stay with us. We appreciate the high marks and nice comments. We hope to welcome you back to the hotel the next time you are in the area.

10/10 Excellent

Howard

Stayed 1 night in Feb 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Feb 13, 2024
Thank you, Howard, for taking the time to rate your recent stay with us. We are happy to hear that you enjoyed your stay with us. We hope to serve you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, spacious and had all the amenities I wanted
Stayed 2 nights in Feb 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Feb 13, 2024
Lisa, thank you for taking the time to leave a review based on your recent stay with us. We are thrilled to hear that you enjoyed your time with us. I look forward to passing along your kind feedback to our hardworking housekeeping staff. We hope to serve you again the next time you are in the Grand Rapids area.

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Feb 13, 2024
Lindsey, we are sorry to hear we missed the mark on your recent visit. Feel free to reach out to us directly to discuss how we could have made your stay better. We hope you give us another chance the next time you are in the area.

4/10 Poor

Jesus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We did not have hot water the morning of our checkout.
Stayed 1 night in Jan 2024

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for a longer trip
Overall it was a very nice stay however the heating/cooling unit kind of had a mind of its own and worked when it wanted and not all the time and the refrigerator in the suite kept tripping the breaker. The other thing I would say is while the beds were nice they were not them was comfortable. But it was very clean and environmentally friendly. The breakfasts were nice with many choices and the staff was very helpful and attentive. I would definitely stay there again
Stayed 4 nights in Jan 2024

2/10 Terrible

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The refrigerator in room 405 doesn't work. Upon investigating and pulling the refrigerator out myself, I determined that the wall plug for the refrigerator doesn't work. The fan to the bathroom also doesn't work. This is a new hotel! Upon checkout, I informed the clerk of the problems. She then admitted that the hotel was aware of the problems in that room and they were waiting on an electrician to fix it. Since the hotel was aware of the problem, why did they give me that room? There is a sign in the lobby that if a customer is not completely satisfied, that I would receive a free night's stay, which I asked for. The clerk advised that she didn't have the authority to give me a free night but she would have the manager call me that day. That was 3 days ago and I have not heard from the manager.
Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Jan 9, 2024
Thank you, Claudia, for your sharing on hotels.com your recent experience at the newly opened Home2 Suites by Hilton Grand Rapids Airport. We are thrilled to see you had a wonderful experience here and hope to serve you again the next time you are in the Grand Rapids area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean new hotel
I love it staying at new hotels that are in such great condition.
Stayed 1 night in Jan 2024
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Jan 9, 2024
Daniel, thank you for your kind words regarding your recent experience with the newly opened Home2 Suites by Hilton Grand Rapids Airport. We appreciate you staying with us and hope to serve you again next time you are in the Grand Rapids area.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Jan 9, 2024
Thank you, Joseph, for your review of the Home2 Suites by Hilton Grand Rapids Airport. We are thrilled to see you had a wonderful experience here and hope to welcome you back.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Jan 3, 2024
Thank you, Charles, for leaving a quick review on your recent stay with us. We appreciate your 10/10 score and hope to serve you again.

8/10 Good

Cheryl

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Feb 23, 2024
Thank you, Cheryl for rating your recent stay with us. We hope to welcome you back to the newly opened Home2 Suites by Hilton Grand Rapids Airport the next time you are in the area.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 21, 2023
Thank you, Mark, for taking the time to share with your recent experience at the Home2 Suites by Hilton Grand Rapids Airport. We appreciate your business and look forward to serving you the next time you are in the Grand Rapids area.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 18, 2023
Thank you, Mary, for choosing the Home2 Suites by Hilton for your most recent hotel needs in the Grand Rapids area. We are thrilled to see you enjoyed your stay. We hope to serve you again the next time you are in the area!

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 18, 2023
Thank you, Sherry, for taking the time to taking the time to post a positive review regarding your most recent experience with us. We appreciate you taking the time to share with others. We hope to serve you again the next time you are in the Grand Rapids area.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very clean and new
The stay was overall good. Hotel was clean, our room was clean. Only complaint we had was that there was many children staying this particular weekend. I assume a travel hockey league with mostly early teenage boys. They were running halls and being extremely loud until well after 11 pm. The hostess tried to put us on a floor that was supposed to be quieter, but that did not stop the boys from running up and down the halls and making lots of noise. Other than that, it would’ve been a perfect stay. I know it’s out of my and the hotel staffs control.
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 18, 2023
Thomas, thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about the cleanliness of the hotel and your room. We strive to maintain a comfortable and welcoming environment for all our guests.We sincerely apologize for the noise disturbance during your stay. We understand that their noise and running in the halls were disruptive, and we regret any inconvenience this may have caused.It's unfortunate that despite our efforts to assign you to a quieter floor, the situation persisted. We truly appreciate your understanding that such occurrences are beyond our immediate control. Please know that we take all guest feedback seriously, and we will use this information to explore ways to minimize such disruptions in the future.We value your business and hope that you will give us another opportunity to provide you with the peaceful and enjoyable experience that you deserve. If your travels bring you back to the area, please feel free to reach out to our team directly, and we will do our best to ensure a more pleasant stay.

10/10 Excellent

Jill, Bronson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were amazingly comfortable. Everything was clean and fresh. Top notch experience!
Stayed 1 night in Nov 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 5, 2023
Good Morning, Jill. Thank you for taking the time to share your most recent experience with the newly opened Home2 Suites by Hilton Grand Rapids Airport. We are so thrilled to hear you thoroughly enjoyed your stay. We hope to serve you again next time you are in the Grand Rapids area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 5, 2023
Thank you for taking the time to share your 10 out of 10 stay! We appreciate you!

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 5, 2023
Thank you, Lisa, for your honest review on your recent stay. We would love the chance to increase your stay from a 4 to a 5! Until next time, we remain at your service.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 5, 2023
Jose, thank you for your 5 out of 5 review! We appreciate your time and review.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Beautiful hotel. Everything you need to be comfortable!
Stayed 2 nights in Nov 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 5, 2023
Thank you, Jen, for your kind review of the newly opened Home2 Suites by Hilton Grand Rapids Airport. We appreciate you giving us a chance and hope we can have another opportunity to welcome and serve you again soon.

8/10 Good

Brook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Dec 5, 2023
Brook, thank you for taking the time to submit your review on your recent stay. We would love the opportunity to to increase your stay score from an 8 to a perfect 10 out of 10. We welcome the chance to serve you again.

10/10 Excellent

Brandy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 4 nights in Nov 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Nov 28, 2023
Thank you, Brandy, for sharing your recent experience at the newly opened Home2 Suites by Hilton Grand Rapids Airport. We appreciate your kind words regarding our staff and look forward to sharing them with our staff. We hope to serve your again next time you are in the Grand Rapids area.

10/10 Excellent

Shaun

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast choices.
Stayed 2 nights in Nov 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Nov 20, 2023
Thank you, Shaun, for your review based on your recent experience at the newly opened Home2 Suites by Hilton Grand Rapids Airport. We are happy to hear you enjoyed the breakfast choices. We hope to serve you again the next time you are in the Grand Rapids area.

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Nov 28, 2023
Thank you, Adam, for taking the time to review the Home2 Suites by Hilton Grand Rapids Airport. We appreciate your business and hope to serve you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Excellent rooms and very clean
Stayed 1 night in Oct 2023
Response from Home2 Suites by Hilton Grand Rapids Airport Staff on Nov 10, 2023
Thank you for taking the time to share your recent experience at the newly opened Home2 Suites by Hilton Grand Rapids Airport. We are thrilled to hear you enjoyed your stay, found our location convenient and our rooms clean. We hope to serve you again the next time you are in the Grand Rapids area.

8/10 Good

Tricia

Liked: Cleanliness, property conditions & facilities, room comfort
It was OK…arrived late and unfortunately we couldn’t figure out how to adjust our ac…called the desk and were told just to wait a second! No one ever came so my husband went to the desk himself, got some help…ac was very noisy, needs work!
Stayed 1 night in Oct 2023

10/10 Excellent

william

Stayed 1 night in Oct 2023