Disappointing stay, room 7 was very cold (even with heating on), no curtains at windows just blinds, water pipes very noisy on either side of window obviously was waste water from upstairs rooms, no hot water on Sunday told new boiler switches off overnight and they have to put it back on in morning and takes few hours for hot water, we had to boil kettle for hot water, beds comfortable, breakfast good. My bank card was charged for another room prior to our check in was told they must have your bank card when I said no I had it myself I had to show them I had it, asked for manager to phone me Saturday no call, on checkout on Sunday asked to speak to manager told she was fixing a toilet and to give it a week for refund, asked for evidence refund processed and was given receipt for other room with the other residents personal details name and address on (receptionist wasn’t bothered when I explained she’d gave me the other persons details breech of data protection).