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Reviews of ibis budget Glasgow Cumbernauld

2.5 out of 5
ibis budget Glasgow Cumbernauld
Auchenkilns Roundabout, Glasgow, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 78 out of 169 reviews" "
Rating 8 - Good. 59 out of 169 reviews" "
Rating 6 - Okay. 20 out of 169 reviews" "
Rating 4 - Poor. 4 out of 169 reviews" "
Rating 2 - Terrible. 8 out of 169 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Yvonne

Travelled with family
Disliked: Property conditions & facilities
Hôtel room was clean but the fittings and furnishings (carpets) are old and extremely worn. Window handles and curtain rings broken. Television worked sometimes. Terrible smell in the bathroom (drains) with no ventilation. Appreciated the access to tea and coffee with kettle in the room.
Stayed 3 nights in Apr 2024
Response from Reception on Apr 17, 2024
Dear Yvonne, Thank you for taking the time to provide feedback on your stay with us. We really do appreciate it and we are sorry that your stay did not meet your expectations. Kind Regards, Ibis Budget Glasgow Cumbernauld

8/10 Good

Shehlla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
It was very good experience. I booked two rooms and we had a lovely time. The caroets overall are old, there was no phone in the room, and there was no water to make tea. But water was provided immediatly when i asked. Staff was super helpful. Beds were very comfortable. Toilet were very clean, Tv was wirking in the room... it added more entertainment. Car parking was free. Overall experience was very good
Stayed 2 nights in Apr 2024
Response from Reception on Apr 9, 2024
Dear Shehlla,Thank you so much for taking the time to provide feedback on your stay with us. We really do appreciate it and we are so pleased to hear that you enjoyed the time you spent as our guest. Please visit again soon. Kind regards, Ibis Budget Glasgow Cumbernauld

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. It is always clean and comfortable. Very convenient when travelling north or south. The nearby Red Deer is great for food and drink. Yes, it's a little tired, but it's a "budget" hotel. The staff are unfailingly polite, friendly and helpful.
Stayed 1 night in Mar 2024
Response from Reception on Apr 7, 2024
Dear Lucy, Thank you for taking the time to provide feedback on your stay with us. We really appreciate it and hope to welcome you again soon. Kind Regards, Ibis Budget Glasgow Cumbernauld

2/10 Terrible

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely ancient hotel outdated rooms with over prices like a place off movies of a run down hotel don't go hear for a nice stay good for last resort that's it
Stayed 1 night in Mar 2024
Response from Reception on Mar 31, 2024
Hello Gary,Thank you for staying with us and for taking time to write your review. We appreciate your feedback.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Side of the road leading to property was covered in rubbish
Stayed 1 night in Mar 2024
Response from Reception on Mar 18, 2024
Thank you for providing feedback on your stay with us. We really appreciate your feedback. We note your comment about the litter on the verges and have contacted the relevant Local Authority in connection with this. Kind Regards Ibis Budget Cumbernauld.

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very nice and the bed was clean and comfortable. Beyond that, the room was quite shabby. The TV remote was gone and the carpet was stained and worn, with bleach spots. The room smelled greasy, like dirty hair, and the curtains did not quite cover the windows. Overall the building needs a complete overhaul, deep clean and new carpets.
Stayed 1 night in Mar 2024
Response from Reception on Mar 7, 2024
Dear Elizabeth, Thank you for taking the time to provide feedback on your stay with us. We are sorry that your visit did not meet your expectations and note your comments. Apologies. Kind Regards, Ibis Budget Glasgow Cumbernauld

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
A breakfast would be nice. Thoroughly enjoyed our stay
Stayed 1 night in Jan 2024
Response from Reception on Feb 8, 2024
Dear Patrick, Thank you so much for providing feedback on your stay with us. We really appreciate it and hope to welcome you again very soon. Kind Regards, Ibis Budget Glasgow Cumbernauld

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception on Jan 11, 2024
Dear Helen, Thank you for providing feedback on your stay with us. We hope to welcome you again very soon. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, room comfort
Nice hotel for a great price, very dog friendly and very much enjoyed our stay
Stayed 1 night in Jan 2024
Response from Reception on Jan 11, 2024
Dear Kirsty, Thank you for providing feedback on your stay with us. We hope to welcome you again very soon. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good clean and cheap no issues at all
Stayed 1 night in Jan 2024
Response from Reception on Jan 11, 2024
Dear Mark, Thank you for providing feedback on your stay with us. We hope to welcome you again very soon. Kind Regards, Ibis Budget Cumbernauld

4/10 Poor

Isabella

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Reception on Dec 29, 2023
Dear Isabella, Thank you for taking the time to provide feedback on your stay. We are sorry that your stay did not meet your expectations.

10/10 Excellent

A C

Stayed 2 nights in Dec 2023
Response from Reception on Dec 28, 2023
Dear AC, Thank you for taking the time to provide feedback on your stay with us. We really appreciate it and hope to welcome you again very soon. Kind Regards, Ibis Budget Glasgow Cumbernauld

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean room.
Stayed 3 nights in Dec 2023
Response from Reception on Dec 24, 2023
Dear Anthony, Thank you so much for providing feedback on your stay with us. We really appreciate you taking the time and hope to welcome you again soon. Have a lovely Christmas, Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Jag

Stayed 1 night in Dec 2023
Response from Reception on Dec 19, 2023
Dear Jag, Thank you for providing feedback on your stay with us. We do hope to welcome you again . Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reception on Feb 8, 2024
Dear Pamela, Thank you so much for providing feedback on your stay with us. We really appreciate it and hope to welcome you again very soon. Kind Regards, Ibis Budget Glasgow Cumbernauld

8/10 Good

Jamiu

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception on Dec 15, 2023
Dear JamiuThank you for taking the time to leave feedback on your stay, we really appreciate it and hope to welcome you again very soon. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from Reception on Dec 15, 2023
Dear Thomas, Thank you for taking the time to leave feedback on your stay, we really appreciate it and hope to welcome you again very soon. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Heather

I overly staff
Stayed 1 night in Dec 2023
Response from Reception on Dec 9, 2023
Dear Heather, Thank you for taking the time to provide feedback on your stay with us. I am so glad that you enjoyed your stay with and hope that you will visit us again very soon. Kind Regards, Ibis Budget Cumbernauld Team

10/10 Excellent

Bev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and friendly service
Super service and value . Chosen for proximity to friends house but 2nd time staying and really pleased . Two small issues that didn’t effect our stay 1 There is no automatic room service for towels and bin emptying . I’m sure if we’d asked they would have obliged . 2. There was a nasty drain smell in the foyer and top corridor .
Stayed 4 nights in Nov 2023
Response from Reception on Dec 6, 2023
Dear Bev, Thank you for taking the time to provide feedback on your stay with us. We really appreciate it and do hope to welcome you again very soon. Kind Regards, Ibis Budget Glasgow Cumbernauld Team

6/10 Okay

Duncan

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was needing hoovered and dusty.
Stayed 1 night in Nov 2023
Response from Reception on Nov 28, 2023
Good Morning, Thank you for taking the time to provide feedback on your stay with us. I am sorry that it did not meet your expectations. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel a number of times and cannot fault it. The staff are so helpful and friendly.
Stayed 1 night in Nov 2023
Response from Reception on Nov 23, 2023
Hi Hazel, Thank you for taking the time to provide feedback on your stay with us. It is always a pleasure to welcome you and we hope that you will visit again soon. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from Reception on Dec 9, 2023
Dear Jonathan, Thank you for taking the time to provide feedback on your stay with us, it really is appreciated. We are glad that you enjoyed your time with us and hope to welcome you again very soon. Kind Regards, Ibis Budget Team

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on Nov 18, 2023
Dear Alan, Thank you taking the time to provide a score on your stay. It would have been beneficial to have some more details on the issues you encountered, in order to give us the opportunity to resolve them. Kind Regards Ibis Budget Glasgow Cumbernauld

8/10 Good

Audrey

Liked: Cleanliness, staff & service, amenities
Convenient as just off the motorway with plenty & easy parking. Walls a bit thin though, I could hear the TV in the room next door until 2am which was a bit annoying
Stayed 1 night in Nov 2023
Response from Reception on Nov 15, 2023
Dear Audrey. Thank you for taking the time to provide feedback on your stay. We really appreciate it and hope to welcome you again. Regards, Ibis Budget Team

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Reception on Nov 15, 2023
Hello John,Thank you for staying with us and for your review.We appreciate your feedback.Hope to see you again soon.

10/10 Excellent

Shona

Stayed 1 night in Nov 2023
Response from Reception on Nov 6, 2023
Dear Sharon, Thank you very much for taking the time to provide feedback on your stay with us. We really appreciate ti and hope to welcome you again very soon. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on Oct 25, 2023
Dear Robert, Thank you for taking the time to review your stay with us. We really appreciate it and hope to welcome you again very soon. Kind Regards, Ibis Budget

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on Oct 23, 2023
Thank you for taking the time to provide feedback on your stay with us, we really appreciate it. Kind Regards Reception

6/10 Okay

Callum Paul

Travelled with partner
Liked: Cleanliness, staff & service
It was good for our short stay
Stayed 4 nights in Oct 2023
Response from Reception on Oct 23, 2023
Thank you for taking the time to provide feedback on your stay with us, we really appreciate it. Kind Regards Reception

6/10 Okay

Ashly

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on Oct 28, 2023
Dear Ashly, Thank you for taking the time to provide feedback on your stay with us. We really appreciate it. Kind Regards, Ibis Budget Glasgow Cumbernauld

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception on Oct 23, 2023
Dear Jack, Thank you for taking the time to provide feedback on your stay with us, we really appreciate it. Kind Regards Reception

10/10 Excellent

CARRIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful
Stayed 1 night in Oct 2023
Response from Reception on Oct 8, 2023
Dear Carrie, Thank you for taking the time to provide feedback on your stay with us. We really appreciate it and hope to welcome you again very soon. Kindest Regards, Ibis Budget Cumbernauld

6/10 Okay

Marjory

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lits of noisy neighbours banging about and running car engines at 4am. Best pick a back room well away from the car park. Pleasant staff, comfy bed, maintenance poor. Breakfast was fine and after all is said and done you get what you pay for. Good price for a pit stop. Great meal at Red Deer opposite.
Stayed 1 night in Oct 2023
Response from Reception on Oct 7, 2023
Dear Marjory, Thank you for taking the time to provide feedback on your stay with us. We appreciate guest comments and look to improve where we can. Kind Regards, Ibis Budget Cumbernauld

10/10 Excellent

dennis

Stayed 1 night in Oct 2023
Response from Reception on Oct 27, 2023
Thank you for your feedback

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. The lady on duty when we arrived went out of her way to help us. I usually stay at a travelodge or the like when going to the North of Scotland but it will be the Ibis from now on. Value for money and a good pub on site too.
Stayed 1 night in Sep 2023
Response from Vero, reception on Oct 1, 2023
Hello Ellie,Thank you for staying with us and for taking time to write your review. It is always a pleasure to receive a positive feedback.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort
Very good and very well spoken reception staff and helpful and very professional and polite.
Stayed 2 nights in Sep 2023
Response from Reception on Sep 29, 2023
Dear Ahmed, Thank you for providing feedback on your stay with us, we really appreciate it. It is so nice to hear such positive comments about our team members. We hope to welcome you again. Kindest Regards Ibis Cumbernauld

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception on Sep 22, 2023
Dear Michael, Thank you for providing feedback on your stay, we really appreciate it and do hope to welcome you again soon. Kind Regards, Reception

2/10 Terrible

Gary

Business traveller
Disliked: Amenities, property conditions & facilities
Booked via Expedia and refused to change date so £80 down the drain
Stayed 1 night in Sep 2023
Response from Reception on Sep 18, 2023
Dear Gary, The rate booked through Expedia was an Advance Saver Rate, that could not be modified or cancelled. If a guest feels that circumstances may arise that will require a booking to be altered, the flexible rate should be booked. Regards, Reception

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was such a pleasant refuge after spending hours on the motorway in the rain. The staff was very pleasant and check in was easy. It was simple to find the hotel as it was right off the M80 and very convenient. The room was clean, very quiet, and had all necessary conveniences. And an excellent value for the price.
Stayed 1 night in Sep 2023
Response from Reception on Sep 17, 2023
Dear Kevin, We very much appreciate your kind comments in relation to your stay at the Hotel. We hope that you will stay with us again soon. Kind Regards, Reception

6/10 Okay

Lesley

Liked: Staff & service
One night stat
The hotel was fine for a one night stay after a long trek the lady in reception was very nice and welcoming room maybe could do with a bit of updating and a slightly bigger bed but other than that it was ok for a one night stay and reasonably priced for one night
Stayed 1 night in Sep 2023
Response from Reception on Sep 11, 2023
Thank you for providing feedback on your stay. We really appreciate it. Kind Regards, Reception

8/10 Good

darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good, great pub nearby and the staff was excellent! Location a little inconvenient if you have no car but the taxi service was excellent and fast!
Stayed 2 nights in Aug 2023
Response from Reception on Sep 15, 2023
Thank you for taking the time to provide your feedback. We're glad you enjoyed your stay and hope to welcome you to the hotel again soon! Kind Regards, Reception

8/10 Good

Massimiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buon rapporto qualità/prezzo, il servizio è essenziale ma efficiente, parcheggio auto e wifi sono inclusi, mentre la maggior parte delle altre strutture addebitano a parte il servizio.
Stayed 4 nights in Aug 2023
Response from Reception on Sep 6, 2023
Thank you for taking the time to provide feedback on your stay with us. We really appreciate it and hope to welcome you again. Kind Regards, Reception

8/10 Good

Skand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay for a couple of days.
Stayed 1 night in Aug 2023
Response from Reception on Aug 31, 2023
Dear Skand, Thank you very much for taking the time to provide feedback on your stay with us. I do hope that we can welcome you again very soon. Kindest Regards, Reception

8/10 Good

Anwar

Travelled with family
Liked: Amenities
Good service
Stayed 3 nights in Aug 2023
Response from Reception on Aug 28, 2023
Thank you very much for taking the time to provide feedback on your stay. We really appreciate it. Kind Regards, Reception

8/10 Good

Nneka Patience

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Reception on Aug 28, 2023
Thank you very much for taking the time to provide feedback on your stay. We really appreciate it. Kind Regards, Reception

8/10 Good

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
What did we like? Houston's next door!!! We made a reservation for the next night before we were even done eating on our first night. What didn't we like? Things like the carpeting were very dated and very worn.
Stayed 2 nights in Aug 2023
Response from Reception on Aug 24, 2023
Dear Diana, Thank you for taking the time to provide feedback on your stay with us. We really appreciate it. We are glad to hear that you enjoyed your meal at Houstons and hope that the Hotel and Houstons, can welcome you again. Kind Regards, Reception

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Entire bathroom broken; but nice desk service
Upon arrival, we found the toilet did not flush. Then, I was looking forward to a nice shower. However, I quickly realized that the shower did not drain. Then I tried to wash my hair in the sink, and quickly found the sink did not drain either. Frustrated, I went to sleep, and found the bed to not be too terrible, so that was nice. Upon leaving, we informed the staff of the bathroom atrocities, and they were extremely helpful, giving us the email to the manager to explain our troubles.
Stayed 1 night in Aug 2023
Response from Reception on Aug 19, 2023
Thank you so much for taking the time to provide feedback on your stay. I am very sorry that it did not meet your expectations. The staff at Reception would have been only too happy to assist if you had informed them of these issues before departure. Once again, my sincere apologies.

8/10 Good

Andrea

Liked: Staff & service
Nice enough hotel just a bit rundown but then you get what you pay for. Plenty of parking and room was clean
Stayed 2 nights in Aug 2023
Response from Vero, reception on Aug 16, 2023
Hello Andrea,Thank you for staying with us and for taking time to write your review. We appreciate your feedback.

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location for visiting family. Room was comfortable only negative was the carpet coul do with an upgade.
Stayed 2 nights in Jul 2023
Response from Vero, reception on Aug 1, 2023
Hello Alan,Thank you for staying with us and for taking time to write your review. We appreciate your feedback.

10/10 Excellent

ian

Stayed 1 night in Jul 2023
Response from Vero, reception on Aug 1, 2023
Hello Ian,Thank you for staying with us and for taking time to write your review. It is always a pleasure to receive a positive feedback.