First, my wife and I never wright reviews, but we felt we had too. We both read the existing reviews and were about to cancel our reservation and stay in a branded hotel in the downtown area. We decided to forego the switch mainly because of the location in the West End. We made the right decision!
We arrived at the hotel at 11:30 expecting a problem about bag storage. The woman at the front desk was welcoming and accommodating. We were invited to pay an extra 20 L for early entry into the room, something we would have expected. Done.
The room was clean, beautiful, and had more than enough amenities including a vinyl record player with a library of albums. We changed and readied ourselves to explore the park, the neighborhood, and the nearby Museums. The access to the building and room was easy.
Yes, there is a window into the shower, a unique feature that we have experienced in other hotels. There is a shade that you can pull down that provides complete privacy. Done.
The breakfast was more than adequate. It was a European Continental with the assortment of meats and cheeses, cereal and pastries, and teas and coffees. Most importantly, fresh fruit and a bowl of berries – something we did not experience in other hotels.
Did I say the location was amazing, great restaurants, the park, pubs, and a block away from the hop-on, hop-off bus stop #17.
The reception attendants were always helpful and informal that could carry on conversations about anything.