BBQ/picnic area

Reviews of Residence Inn by Marriott Fort Myers Sanibel

3 out of 5
Residence Inn by Marriott Fort Myers Sanibel
20371 Summerlin Road, Fort Myers, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only here for one night, but would come back again and stay longer.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Good place to stay for the price… only complaint is the mattress was too soft .
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Nancy, Thank you for taking the time to post this wonderful review of your stay at the Residence Inn Fort Myers Sanibel. We are glad to read that you had a pleasant stay and found us to be of great value. We have also taken note of your specific feedback with regard to the mattress and will share it appropriately. Thank you again, and we look forward to your return. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

8/10 Good

Kami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence Inn was very close to the bridge to Sanibel which is what we were looking for. The hotel was very clean and the staff was very friendly. Our room overlooking the pool was clean and spacious. What I didn't care for was the air-conditioning unit was behind a door in the room right by the bed. It was extremely loud when it ran. My daughter who sleeps like a rock was also woken up by the unit throughout the night. When it turned off and didn't run the room got so hot very quickly. You were either cool with a loud unit or hot with a quiet unit. My other complaint is that the workers were out leaf-blowing at 7 am both mornings I was there. I felt like I was back home with my annoying neighbor waking me up on the weekends. I was on the second floor by the pool so maybe if I was higher up it wouldn't seem so loud, but it was frustrating to be woken up so early in the morning, especially after a disruptive sleep from the air conditioner. If you do not care about noise while sleeping then this is your place. If you're a light sleeper like me, you may want to stay somewhere else or bring ear plugs.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Kami, Thank you for reviewing your stay with us. It is beautiful to hear that you found the Residence Inn Fort Myers Sanibel to be conveniently located near the bridge to Sanibel, just as you were looking for. We are delighted that you found the hotel to be spotless and the staff to be pleasant. We are sorry to hear about the inconvenience caused by the air-conditioning unit in your room. Your feedback regarding the noise level and temperature control is appreciated, and we will certainly look into ways to improve this aspect of our accommodations. We appreciate your honest feedback and hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Claudia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is family oriented and has easy access to Sanibel beach.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Claudia, Thank you for making the Residence Inn Fort Myers Sanibel a part of your travel plans. We are very glad you had a great experience throughout our hotel and appreciate your comments about our proximity to the beach. We love what we do, but it is always nice to be recognized for a job well done! Your feedback is appreciated, and we look forward to seeing you here again.Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful when we had an issue with our room.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 4, 2024
Dear Brenda, Thank you for taking the time to post your kind review of the Residence Inn Fort Myers Sanibel. Nothing makes us happier than knowing our associates made you feel comfortable and were attentive to your needs. They work hard daily, so your comments let us know that our efforts are creating happy guests! We value you and your business and hope you will come back to stay with us again. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

nadege

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice stay, really cleaned and really nice staff
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 4, 2024
Dear Nadege, Thank you for taking the time to post this wonderful review of your stay at the Residence Inn Fort Myers Sanibel. We appreciate the positive feedback and are thrilled to read how pleased you were with our spotless accommodations and our courteous team. Should your travels bring you back to SW Florida, we hope we will have the pleasure of welcoming you again to the hotel. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Bob, Thank you for choosing Residence Inn Fort Myers Sanibel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time visiting Fort Myers, Sanibel and Captiva Islands and we will definitely come back and stay at this Residence Inn because everyone was so welcoming and nice, the location is super convenient, ~30 min from the islands and with a publix and some restaurants right next to the hotel. The room was also nice, clean and comfortable. Thank you!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Andrea, Thank you for choosing Residence Inn Fort Myers Sanibel and for the outstanding feedback! Our prime location places you just moments away from the vibrant attractions of Fort Myers, the serene beauty of Sanibel Island, and the captivating charm of Captiva Island, and we are delighted to know that you enjoyed exploring the area's diverse offerings. It is also wonderful to know that you found our spotless accommodations and impeccable service to your liking. Your satisfaction is our utmost priority, and we look forward to welcoming you back the next time you are in the area. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, caring and knowledgeable, location heasgood
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear James, Thank you for sharing your feedback regarding your recent stay at Residence Inn Fort Myers Sanibel. We are delighted to hear that you enjoyed our convenient location near diverse dining options, shopping, and grocery stores. Our team takes immense pride in delivering exceptional service, and we are also glad to know that you found it to your liking. We look forward to welcoming you back the next time you are in the area. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean rooms and the day time staff are amazing. Night time concierge could learn to smile. Shes amazing but a smile wouldnt hurt
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Amit, Thank you for sharing your feedback regarding your recent stay at Residence Inn Fort Myers Sanibel. We are delighted to hear that you enjoyed our spotless accommodations. Your comments regarding the concierge associate are duly noted and will be addressed with the appropriate individual to ensure a consistently welcoming atmosphere at all times. We look forward to hosting you again soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear George, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you back soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

Brian, Valrico

Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Brian, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you back soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

Russell

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Russell, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you back soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Deborah, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you back soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

Melissa

Travelled with family
Great check I . Loved the cookies.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Melissa, Thank you for choosing Residence Inn Fort Myers Sanibel and sharing your feedback. We are thrilled to hear that you enjoyed your stay and that our efforts to create a comfortable atmosphere and provide wonderful hospitality met your expectations. We look forward to welcoming you back in the future. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

10/10 Excellent

She

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good four day stay … we loved our room it had lots of space and pool area was nice and the business was complete with fresh fruit and yogurt and the staff was very friendly … would stay again
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Guest, Thank you for choosing the Residence Inn for your recent visit to Fort Myers/Sanibel. We love hearing how much you enjoyed your spacious suite and pool, friendly staff, and food. Thank you for taking the time to recognize their efforts. They will be thrilled to hear that they exceeded your expectations! We appreciate your wonderful review and are happy to see you again soon. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Residence Inn Fort Myers Sanibel on Feb 2, 2024
Dear Sheila, Thank you for being our guest and for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Residence Inn Fort Myers Sanibel. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Shanna,Thank you for choosing Residence Inn by Marriott Fort Myers Sanibel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Kaara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, the service was great and my family had a great time. Our dog came along and was quite comfortable. You could not tell that it was a pet friendly hotel- no smell or mess at all. Will recommend and will return!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Kaara,Thank you for choosing our property for your recent stay! We are thrilled to hear that you found the hotel clean, the service great, and that your family, including your dog, had a wonderful time. Ensuring a comfortable and welcoming environment for all guests, including our furry friends, is a top priority. We appreciate your kind words about the cleanliness and the seamless pet-friendly experience. Your recommendation means a lot to us, and we look forward to welcoming you and your family, including your dog, back for another enjoyable stay in the future!Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

4/10 Poor

Mark

Stayed 3 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Mark, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Daybel EncinasGeneral Manager

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
My biggest concern was that my room had a lot of wear and tear. Although I had a coffee maker, there was no actual coffee carafe to make the coffee in. The cabinet door to the trash under the sink wouldn't close completely. The door between the living area and the bathroom/dressing room didn't actually fit the opening and could not be closed. The air conditioning unit, right next to the bathroom, as so loud when it ran I ended up basically trying to limp along without A/C. Wall paper in several areas was peeling off the walls.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Diana, Thank you for sharing your feedback regarding your recent stay at Residence Inn Fort Myers Sanibel. We sincerely apologize for the inconvenience you encountered with your room. Providing a comfortable and enjoyable atmosphere is the core of our mission, and we regret this was your experience. Rest assured, your comments will be addressed with the appropriate teams to ensure overall guest satisfaction. We appreciate your patience and understanding. We look forward to welcoming you back for a flawless visit. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was so bad we didn't end up staying there. The second we got off the elevator the hallway smelled moldy. The room was no better. There was mold growing in the shower on the tiles. The carpet was mildewy and the room stunk. The couches had stains all over them and had dirty clothes left in the cushions. My wife and I didn't feel the hotel was a good place to have our baby so we left within an hour of checking in. We were extremely disappointed that was how our trip started.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Guest, Thank you for your candid feedback. We sincerely apologize for the inconvenience you encountered with the room. Ensuring a delightful experience for our guests is at the core of our commitment, and we deeply regret that your stay did not meet the standards we aim to uphold. Your comments are invaluable and will be shared with our housekeeping team to ensure a seamless experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Daybel EncinasGeneral Manager

6/10 Okay

Michael

Stayed 7 nights in Sep 2023
Response from General Manager on Oct 15, 2023
Dear Michael, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Daybel EncinasGeneral Manager

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and the hotel is exceptional
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Leslie, Thank you for staying at the Residence Inn Fort Myers Sanibel and writing about your wonderful experience. We appreciate your comments about how much our staff made you feel welcome and left you with a good impression of our hotel. They will be happy to hear it! It was a pleasure to be of service, and we would love to have you stay with us again the next time you are in SW Florida. Thank you for your business! Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Patricia, Thank you for the perfect rating! We are glad to know that your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you back soon.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Kerstin, Higdon

Stayed 3 nights in Aug 2023
Response from General Manager on Sep 22, 2023
Dear Kerstin, Thank you for choosing Residence Inn Fort Myers Sanibel and for your excellent rating. We always work hard to provide a high-quality experience for all our guests, so we are glad to see that you had a great time. We would love to host you again someday for yet another unforgettable visit.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Pamela, Edmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were going to Sanibel and wanted a close location to stay since most lodging was closed due to Hurricane Ian. This hotel was perfect for our needs, provided several choices for a delicious breakfast, and even offered 2 choices of sangria upon checking in. Definitely recommend and will be back!
Stayed 1 night in May 2023
Response from General Manager on Aug 17, 2023
Dear Pamela, Thank you for choosing Residence Inn Fort Myers Sanibel and for the great review. It was a pleasure to read that our location perfectly situated your needs and how much you enjoyed our hospitality as well as our complimentary breakfast. We appreciate your recommendation and love knowing that we will be your hotel of choice every time you are in sanibel. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was very helpful.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Dana, Thank you for taking the time to post your kind review of the Residence Inn Fort Myers Sanibel. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your comments let us know that our efforts are creating happy guests! We value you and your business and hope you will come back to stay with us again. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Corrado, Weston

Stayed 1 night in Aug 2023
Response from General Manager on Aug 26, 2023
Dear Corrado, Thank you for the perfect rating! We are delighted to learn that from from the moment you arrived until the time of your departure, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you back soon.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

8/10 Good

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Cheryl, Thank you for your nice rating and for letting us know that your stay at Residence Inn Fort Myers Sanibel was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Alean, Hialeah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a weekend with our family. The hotel is very conveniently located, the front desk staff is very nice and helpful. We were celebrating our wedding anniversary and the hotel staff welcomed us with a gift basket when we got to our room. It’s the small details like this that will keep us coming here! Plus, Sanibel and Captiva Island are right there! Perfect hotel for a beach trip! Breakfast was tasty too. 10/10
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Aleana, Congratulations to the happy couple, and thank you for choosing Residence Inn Fort Myers Sanibel to be part of such a momentous occasion. It is such a pleasure to learn that you both enjoyed your stay and had some memorable encounters with our staff, especially the front desk team. We are also happy that you loved our special touches and the breakfast we serve. Guests love our prime location just off the causeway and that we are located just a short drive to Sanibel Island and Fort Myers Beach; and we are glad this enhanced your visit. We look forward to serving you both again soon.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few properties open after hurricane Ian. Convenient location and renovations were not intrusive. Good breakfast with attentive employees.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Dear Jill, Thank you for choosing Residence Inn Fort Myers Sanibel and for the great review. It was a pleasure to read how much you enjoyed our excellent hospitality along with our complimentary breakfast. It is also pleasing to know that our location perfectly situated your needs. We appreciate you being our guest and would love for you to experience our updated look and hope you will come back and see us. Thank you again.Sincerely,Daybel EncinasGeneral Manager

8/10 Good

Colleen

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Colleen, We appreciate your nice rating about your stay at Residence Inn Fort Myers Sanibel. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay!!
Stayed 8 nights in Jul 2023
Response from General Manager on Jul 22, 2023
Dear Pamela, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Fort Myers Sanibel, and we look forward to welcoming you again soon. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2023
Response from General Manager on Jul 18, 2023
Dear Arlene, Thank you for making Residence Inn Fort Myers Sanibel a part of your travel plans. It is such a pleasure to learn that you enjoyed your stay and had some memorable encounters with our associates. Thank you again; we hope to be your first choice every time you visit Florida. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

6/10 Okay

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is recovering from Hurricane Ian, so construction noise was expected, but not until 9pm on a Sunday. Noisy room near lobby. Given a handicap room when not needs or expected.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 17, 2023
Dear Bryan, Thank you for choosing us for your recent visit. We sincerely apologize that you did not receive the room you reserved and for the noise concerns you experienced. We regret these issues impacted your overall comfort. We understand the frustration this may have caused and are grateful for your patience. Thank you again for being our guest; we hope you will give us another chance the next time you visit the area.Sincerely,Daybel EncinasGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, friendly staff and awesome breakfast!
Stayed 5 nights in Jun 2023
Response from General Manager, on Jul 8, 2023
Dear Amy, Thank you for being our guest at Residence Inn Fort Myers Sanibel and sharing your experience. We are delighted to know you were pleased with our comfortable accommodations, courteous associates, and excellent breakfast. It was a pleasure to host you, and we look forward to welcoming you back soon. Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

2/10 Terrible

Liana

Travelled with family
Disliked: Property conditions & facilities
Watch out with their Bait and Switch room tactic
We bought from the inventory that was shown to us a a Suite with a King Size Bed. Well when we arrived they gave us a double bed suite with a broken AC. So when we arrived it had a portable unit. Since we arrived late then guess what they sold our room to someone else. I complained and Hotels.com got us a walkaway and went to Hilton instead. We went to an embassy suites as the solution. Yes it was a great decision because the Residence Inn wanted us to change rooms the next day. At least we got to sleep in the next day at the Embassy and the AC was super cold.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 7, 2023
Dear Liana, Thank you for sharing your feedback about your recent experience with us. We sincerely apologize that the room type you requested was not available and the assigned accommodations was not as expected. We are truly sorry that we were not able to accommodate you in another room and understand the frustrations you must have felt. We appreciate your patience and hope this situation will not deter you from giving us a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Daybel EncinasGeneral Manager

8/10 Good

John

Stayed 4 nights in Jun 2023
Response from General Manager on Jul 4, 2023
Dear John, Thank you for sharing the high rating about your experience at Residence Inn Fort Myers Sanibel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restored after Hurricane Ian. Thankful for this place being available while we worked on our Sanibel condo. Staff were wonderful & new colors beautiful!
Stayed 4 nights in Jun 2023
Response from General Manager on Jul 3, 2023
Dear Steven, We appreciate the positive review and are happy that you thoroughly enjoyed your stay at the Residence Inn Fort Myers Sanibel. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. Your feedback is such an encouragement to the team. We loved having you as our guest and hope that we have the pleasure of welcoming you back again.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

6/10 Okay

karen, Ferndale

Stayed 2 nights in May 2023
Response from General Manager on Jun 20, 2023
Dear Karen,Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Sincerely,Daybel EncinasGeneral Manager

10/10 Excellent

Blaise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dog Friendly. Proximity to Sanibel. Staff was very friendly helpful and polite. Booking through Expedia was a nightmare. would have preferred booking directly with hotel but they had no rooms available except through third party booking companies.
Stayed 2 nights in May 2023
Response from General Manager on Jun 1, 2023
Dear Blaise, It was a pleasure to read your review of the Residence Inn Fort Myers Sanibel. We are glad you loved our close location to Sanibel and that our associates exceeded your expectations. We value each of your comments and look forward to your return. Sincerely, Daybel Encinas General Manager Residence Inn Fort Myers Sanibel

10/10 Excellent

Karla M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from General Manager on Jun 1, 2023
Dear Karla, Thank you for staying with us and for your gracious rating. On behalf of all of us at Residence Inn Fort Myers Sanibel, we would like to invite you for another outstanding visit. Sincerely, Daybel Encinas General Manager Residence Inn Fort Myers Sanibel

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from General Manager on May 22, 2023
Dear David, Thank you for choosing the Residence Inn Fort Myers Sanibel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our time at the hotel!
Stayed 3 nights in May 2023
Response from General Manager, on May 15, 2023
Dear Stephanie, Thank you for your review of the Residence Inn Fort Myers Sanibel. We are so glad we helped to make some memorable moments for your Florida vacation. It is always nice to know when guests not only enjoy everything we have to offer. We appreciate your business and look forward to welcoming you back soon.Sincerely,Daybel Encinas,General Manager,Residence Inn Fort Myers Sanibel

8/10 Good

David Wesley, Fredericksburg

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023
Response from General Manager on May 18, 2023
Dear Mr. Wesley, Thank you for sharing the nice rating about your experience at Residence Inn Fort Myers Sanibel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

8/10 Good

Corinne

Stayed 1 night in May 2023
Response from General Manager on May 7, 2023
Dear Corinne, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at the Residence Inn Fort Myers Sanibel look forward to your next visit.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sanibel place after hurricane i think is the best hotel around very clen and comfortably 👌 just the packing is crewing
Stayed 1 night in Apr 2023
Response from General Manager on May 2, 2023
Dear Sheila, Thank you for your glowing review of the Residence Inn Fort Myers Sanibel. We are so glad we helped to make some memorable moments for your Florida vacation. It is always nice to know when guests enjoy not only our hotel but the surrounding areas as well. We're proud to have a team that takes such pride in taking care of our guests, so we will be sure to share your compliments with the entire staff! We appreciate your business and look forward to welcoming you back soon.Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

8/10 Good

Sela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 25, 2023
Dear Sela, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Residence Inn Fort Myers Sanibel. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean, friendly hotel. The pool was slightly heated- a big plus for me. The hot tub was nice. The dining area of the lobby is open for Continental Breakfast, but you can use it later in the day if you want to get together with food and drinks with friends. My one gripe has nothing to do with the hotel. Because of the last hurricane, there were few places to eat at night and not many choices for take out. The area is still recovering from the storm and it is a little vacant and depressing, but the ocean was gorgeous.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 16, 2023
Dear Anne,Thank you for being our guest at the Residence Inn by Marriott Fort Myers Sanibel. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location, excellent customer service, and the many amenities we offer. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit. Sincerely,Daybel EncinasGeneral ManagerResidence Inn Fort Myers Sanibel