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Reviews of Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport

2.5 out of 5
Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport
7490 Woodspoint Dr, Florence, KY

Reviews

5.2
Rating 10 - Excellent. 112 out of 1001 reviews" "
Rating 8 - Good. 181 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 210 out of 1001 reviews" "
Rating 2 - Terrible. 316 out of 1001 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How dirty it is everywhere, things broken, basically no room cleaning from house cleaning, people using profanities (bad words) very out loud in front of guest of all ages.
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly wasn’t expecting much. I’m here for one night pre-flight, and it’s a cheap hotel. The staff/management are wonderful, very attentive and helpful. My check-in was very easy (they even let me in to the room a little early). The room is clean and the bed is comfortable. There is a TV, fridge, microwave. Even a laundry room in the lobby and complimentary breakfast. Reserving my complementary shuttle to the airport was very easy and convenient. It’s also a 3 min walk from a mini golf place, and several restaurants, so if you have time, it’s a nice break! I’ll definitely be staying again!
Stayed 1 night in May 2024

2/10 Terrible

Mary ann

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv didn't work, went to desk several times about it ,toilet seat was loose, breakfast gal was rude, drain tile in bathroom was loose and almost fell on it, was reading and light went out. Awful place to stay. We felt like leaving but was so tired from traveling with my disabled husband
Stayed 1 night in May 2024

2/10 Terrible

Susan Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Landed at 1:15 am. Called for shuttle no answer. Call front desk no answer. Called property 800 number 45 mins later no help called expedia and got hing up on after giving my phone number and no call back had to call got a new person explained everything. On hold now. Told its a third party that booked it by expedia ..i thought i booked with you. Now ive waited at an empty airport at 2:46 AM.
Stayed 1 night in Mar 2024

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We chose this hotel because we needed a last minute place due to flight cancel, had a shuttle from airport, breakfast and photos looked nice. Hotel wasnt reachable by phone when waiting for shuttle. Automated answering that hung up on us. Had to go through reservation number to request shuttle. Driver was nice but van was smokey. Got to hotel- and people live there. The hallway where the room was, was full of smoke from smokers. The room was non smoking but smokey. Details in the room were odd. Crooked lamp shades, downhill bed and desk. Requested a nonsmoking room. Did get replacement room on different floor. The exit door by it is propped open. Stained lampshade, drips of paint on floor, dirty window seat, and one of the beds goes downhill but bed is clean and new bedding. Even though staff is nice the smoke issue is unacceptable in my opinion. It reminds me of going to a restraunt in the 70s when the nonsmoking section was still smokey.
Stayed 1 night in May 2024

2/10 Terrible

Diana

Travelled with family
NO COFFEEPOT IN ROOMS, TV(ROKU) ISN'T WORK PROPERLY, BREAKFST SLIM DUE TO THE HOTEL RENTING OUT TO HOMELESS PEOPLE WHO STOLE THE FOOD, MATTRESS TOO SOFT & PAPER THIN WALLS.
Stayed 1 night in Mar 2024

2/10 Terrible

Mark, BRIGHTON

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like smoke and air condition did not work well. Also, there was no hair dryer. Asked for help on this in the morning and attendant was not helpful. Finally pulled one out of a different room and it did not work either. Horrible say!
Stayed 1 night in May 2024

2/10 Terrible

Rachel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms smelled of smoke and homeless people loitering in the parking lot begging for rides etc. It was clear people were living in the hotel and were loud going room to room of people they knew. I travel for work and it was the only place around not booked. I had booked for 2 nights and the second night I pulled in to police cars everywhere. A gentleman smoking weed in his truck as he proudly told me what he was doing. The kicker was when I went up to my room (I had arrive late the first night and went straight to bed). I was on w oro call and look up to multiple cockroaches on the walls with the room all lit up. I caught this at like midnight so had to pack up everything and unpack before I left to go through every item to make sure I didn’t carry any out in my luggage. Had to travel 30 min away to find a hotel that was open and got very little sleep due to having to leave so late and then spend a few hours to find a new place. Staff was very kind and gave refund without any questions
Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Travelled with group
It was perfectly adequate. The beds were clean and nice towels. But the bathroom was shabby.
Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clearly not maintained or cleaned well, a bug ran across the bathroom floor. Other guests were very noisy throughout the night. Left first thing in the morning.
Stayed 1 night in Apr 2024

2/10 Terrible

michelle

Travelled with group
Disliked: Staff & service
Booked a stay for the weekend everything was fine until The second night a worker tried to come into our room in the middle of the night while we were sleeping.he managed to open the door but couldn’t because the door guard was there. Of course we were scared to open the door so we tried calling the front desk but the phone in the room did not work, so had to call from our cell phone. When we asked what happen the man that answered said it was him.he said that our reservation did not show up in the system and he was checking to see if the room was occupied ! Definitely sketchy, and a poor excuse I think he was up to something else. Be careful and stay some where else.
Stayed 3 nights in Apr 2024

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room had blood spots on the floor. Window was cracked open and falling apart. Bench in front of window was soaking wet, light over seating window area was all brown and water possibly coming in room from there, floor by bed and window seat was wet, mold around the window, window covered in condensation all over, carpet molding up the wall ripped away, tiles broke in bathroom, hair on the floor from previous guests.
Stayed 1 night in Apr 2024

2/10 Terrible

Adriana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a very badly experience in this hotel, carpet very dirty, the hotel smells smoke and marihuana, who ever has allergies stay away from this hotel.
Stayed 3 nights in Apr 2024

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
1st room was freezing could not adjust, I was given another room. The unit was noisy.The sheets were stain with black streaks ,the pillows were awful ,lumpy/ too large cases and smaller than regular size w/ lumps,the furniture was badly worn. The shower curtain rod was very loose and about to come off wall, no grab bars for safety, the toilet seat was loose. The breakfast was pretty good but often late not ready til 6:45 not good for early plane schedules. Need l go on ?not good. I
Stayed 3 nights in Apr 2024

2/10 Terrible

Ktnjz

Stayed 3 nights in Apr 2024

8/10 Good

Stewart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. The room was a little small but wasn’t a problem. The check in staff was very helpful finding a good place to eat. All was good!
Stayed 1 night in Mar 2024

4/10 Poor

Tabata

Stayed 2 nights in Mar 2024

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room was not the size we reserved. Apparently this location doesn’t have the larger rooms. So Expedia has false info. The floor hadn’t been vacuumed very well. The wardrobe was falling apart. But at $97 I suppose we get what we pay for.
Stayed 1 night in Mar 2024

4/10 Poor

Johanna

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like the place . The room was dirty & always smelled like cigarettes . The room supposed to have microwave but it didn't . I would never stay in the hotel it was terrible.
Stayed 4 nights in Mar 2024

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was great, other than management
Stayed 1 night in Mar 2024

2/10 Terrible

Jodi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get the rooms we reserved. One of our rooms was not able to unlock with our key because the lock was broke and had to be unlocked by staff every time we wanted in. The dead bolt was broke. It smelled of weed and was very filthy. Doors down the hall were locked in, door knobs were broke on doors. We were supposed to stay 3 nights but left after the first night as we felt very unsafe and it was a filthy hotel.
Stayed 3 nights in Mar 2024

2/10 Terrible

Ashay

Disliked: Cleanliness, staff & service, property conditions & facilities
Locks brocken Thin comforters Someone had to let us in the room everytime.. No key.
Stayed 2 nights in Mar 2024

2/10 Terrible

Nathan W

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst place I’ve ever been! I reserved a king studio suite and first night was told it wasn’t available. No hot water , tv WiFi didn’t work. I told the lady at the front desk about my room, she said talk to management tomorrow morning. I did , they said we will have your room ready this afternoon. They did , nothing worked in that room either . When I went to complain they said I had to talk to management and they weren’t there, we left ! Place stinks , Terrible service. Place has roaches and prostitutes ! Health Department of Florence Ky needs to shut this place down! Wyndham needs to visit and fire staff and remodel the entire facility!
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Doug

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room i recieved was not satisfactory in any way there were naked wires sticking out of the wall where a light fixture was missing. The toilet was empty of water there was a huge hole in the wall where the bathroom door had been slammed into it. Very poor condition. The front desk staff was very helpfull and apologetic and supplied me with a new room which was better. Breakfast was very minimal.
Stayed 1 night in Feb 2024

8/10 Good

Katherine

Liked: Cleanliness
Stayed 2 nights in Feb 2024

2/10 Terrible

Nagaraju

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Ravali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not only the accommodation also the working staff is arrogant.
Stayed 2 nights in Nov 2023

4/10 Poor

Janette

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The standards at this place are low: worn and tired carpets and, wallpaper, decor. As I walked down the hallway to my room at 1:00 am (late flight), I could hear people partying loudly, children crying, doors opening and shutting. I felt unsafe. And the deadlock on my door didn't work. There was no remote in my room, and the WiFi didn't work.
Stayed 1 night in Feb 2024

4/10 Poor

Nathan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly and helpful and were hard working decent people. Motel was plagued with rough types of characters A mouse came into the room. Very noisy at night with neighboring room occupants trying to drown out what seemed like suspicious sounding activities with the tv blaring. Constant door slamming.Looked like a one decent hotel now suffering.
Stayed 1 night in Feb 2024

2/10 Terrible

Tory

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold in the air conditioning unit and a big huge stain under the matress!! Almost like blood
Stayed 2 nights in Feb 2024

6/10 Okay

Dvalinn

Travelled with family
Stayed 1 night in Jan 2024
Response from Sarah Paige on Jan 28, 2024
Thank you for continuing to stay with us and thank you for taking the time to leave us a review!

10/10 Excellent

Dvalinn

Travelled with family
Liked: Property conditions & facilities, room comfort
A nice place to stay
Stayed 1 night in Jan 2024
Response from Sarah Paige on Jan 28, 2024
I am so glad to hear your stay was great! We hope to see you again in the future.

10/10 Excellent

Derek

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah Paige on Jan 28, 2024
Thank you for your review. Please come back to see us soon!

2/10 Terrible

Ivone

Stayed 3 nights in Dec 2023
Response from Sarah Paige on Jan 28, 2024
We appreciate you taking the time to share your feedback with us, although we regret that your experience fell short of expectations. We apologize for any inconvenience or dissatisfaction you may have encountered during your stay.If you have specific details about the issues you faced, we would appreciate the opportunity to address them directly and make amends. Your satisfaction is our top priority, and your insights are invaluable in helping us improve.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Donna, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like that someone was running a vacuum cleaner at midnight and woke us up. Also lots of noise fro the room above us. I asked why they put us in a room on the 1st floor right near the lobby. The person didn't know why because there were rooms available on the upper floors.
Stayed 1 night in Dec 2023
Response from Roseanna on Jan 3, 2024
I sincerely apologize for the disruptions you encountered during your recent stay with us. It is disheartening to learn about the noise disturbances caused by a vacuum cleaner at midnight and the activities in the room above yours.I understand your concern about the room assignment, and I want to assure you that your feedback is taken seriously. We are currently investigating the issues you raised to ensure that such incidents are not repeated in the future.We appreciate your bringing this to our attention, and we want to make it right. Should you consider giving us another opportunity to host you, we will do our utmost to provide a more enjoyable and peaceful experience.Thank you for your understanding, and we look forward to the chance to regain your trust.

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Damaged furniture, STRONG smoke smell, cigarette and other. So strong our clothes stank and when we returned home our luggage was rank. The breakfast our first morning (Saturday) was good- eggs, biscuits and gravy and then the standard cereal and waffle options. However the other mornings breakfast was horrible. They didn’t offer any eggs or hot items, only cereal as waffle mix. By the third day our key stopped working and we waited at the front desk for 15min before someone came to assist. They had no luggage carriers when we were leaving and no housekeeping. We stated we had 3 guests but were given two towels and they never would give us new or clean towels our whole stay. The positive was their tv was a Samsung smart tv which a lot of hotels don’t have. The room was pretty overall other than the damaged furniture. We travel often and won’t return to this hotel though we’ll give the chain another chance.
Stayed 4 nights in Dec 2023
Response from Sarah Paige on Jan 11, 2024
We appreciate your feedback and apologize for the issues during your stay. We're addressing the smoke smell, damaged furniture, breakfast concerns, key access, and service lapses. Your comments are invaluable, and we're actively working to enhance our guest experience. We hope you give our chain another chance.

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Sarah Paige on Jan 11, 2024
Thank you Barbara, For taking your time to review our property.We hope to see you again soon!

2/10 Terrible

Arianne

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Got immediate refund after looking at the room. They have bed bugs
Stayed 2 nights in Dec 2023
Response from Sarah Paige on Jan 11, 2024
I'm sorry for your experience while on the property. We take this complaint serious and are looking into it. Thank you for bringing it to our attention.

10/10 Excellent

Lauren

Stayed 2 nights in Dec 2023
Response from Sarah Paige on Jan 11, 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience during your stay. Our team works hard to provide excellent service, and we're delighted that it reflected in your visit. If there's anything specific you loved or any suggestions you have for us, feel free to share. We look forward to welcoming you back in the future!

2/10 Terrible

ROBERT

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
La estadía incluía desayuno y al llegar al hotel no había desayuno, los empleados fueron muy poco atentos. No volveríamos a estar en este lugar.
Stayed 7 nights in Dec 2023
Response from nikk on Dec 10, 2023
Thank you for your feedback. I am so sorry your stay was not good. Our breakfast is open 7days a week 6:30am-9am. I personally interacted with your lovely family and If I would have accommodated your needs if I had known our breakfast choices didn't meet your needs. Again im truly sorry you felt your needs were not met. Please come back in the future and give us another chance. We would love to see you again!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Was hopeful, extremely disappointed.
I never write reviews. However, the entire front lobby smelled like cigarette smoke, and the staff were smoking inside the building. The picture on Hotels.com has to be at least a decade old. This hotel is literally falling apart. Rust and decay and shabbiness all around. The staff were friendly and the linens were well cleaned though. Everything else was horribly disappointing, I would look anywhere else in Florence and will probably avoid Wyndham again for any stays. There is a photo, this was one of any hundred examples I could’ve taken. But everything is basically that level of “hospitable.”
Stayed 1 night in Dec 2023
Response from nikk on Dec 9, 2023
Thank you for your feedback. We apologize for the disappointments you experienced during your stay. We're addressing the issues you raised, especially regarding the smell of cigarette smoke and the outdated appearance. Your recognition of our friendly staff and well-cleaned linens is appreciated. If you have further concerns or would like to discuss anything, please contact us directly. We value your input and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Margie

Liked: Cleanliness, staff & service
Inconvenient for older ppl...not visit again

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel Inn
I called before I got there and when I arrived Nikki was waiting for me at the front desk and had my clean room waiting for me.great stay and couldn't ask for more
Stayed 1 night in Nov 2023
Response from nikk on Dec 9, 2023
Thank you for your review. See you next time!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel Inn check in quick and easy
Once again I was NOT let down when I came to check in here at Microtel Inn. Nikki had my keys and receipt ready to be signed. I walked into a clean room and had zero issues while I was there. Every shift was polite and quick when I needed a key remade or if I needed change to do laundry. Great stay....
Stayed 1 night in Nov 2023
Response from nikk on Dec 9, 2023
Thank you for choosing Microtel Inn! We're delighted to hear your check-in was smooth, the room was clean, and our team was helpful. We appreciate your positive feedback and look forward to welcoming you back for another great stay.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel Inn: Quick & Quiet Stay
Great stay. Once again extremely quick and easy check-in. Nikki (employee) was ready for my arrival and room in tip top shape. Great, quiet, and clean trip. No matter what time I have a request for the front desk I get polite and swift responses. Great stay again.
Stayed 1 night in Nov 2023
Response from nikk on Dec 7, 2023
Fantastic to hear about your consistently positive experiences at Microtel Inn! Quick and easy check-in, a well-prepared room, and attentive service from Nikki contribute to a great, quiet, and clean stay. Polite and swift responses to requests further enhance the overall experience. Another great stay!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel Inn : Our go-to hotel
Microtel Inn is great. Nikki (employee), is always extremely polite, courteous, and prepared when I arrive for my stays here at the Microtel Inn. I'm always treated as their priority and making sure myself and my family have any and everything we need. If there is ever a request, no matter how large or small, I know that the staff here are going to do everything in their power to grant our requests. I recommend this hotel for any short or extended stay that you may need.
Stayed 1 night in Dec 2023
Response from nikk on Dec 7, 2023
It's wonderful to hear about your positive experience at Microtel Inn, and it sounds like Nikki and the rest of the staff have made a lasting impression on you. It's always reassuring to stay in a place where employees go above and beyond to ensure guests feel welcome and attended to. Your glowing review not only highlights the excellent service you received but also speaks to the commitment of the entire staff to meet the needs of guests.Thank you for taking the time to share your feedback, as reviews like yours can be valuable for both the hotel management and potential guests looking for a reliable and welcoming place to stay. If you have the opportunity, consider sharing your positive experience on travel review websites or social media platforms to further contribute to the hotel's positive reputation.Happy travels, and I hope your future stays at Microtel Inn continue to be enjoyable!

2/10 Terrible

Austin Lane

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from nikk on Dec 7, 2023
Thank for leaving us a post stay review, We would make your stay better. Please reach out to the front desk!

6/10 Okay

Samuel

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from nikk on Dec 7, 2023
Thanks for your response. Hope to see you again soon!

10/10 Excellent

Marci

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The staff was excellent. The property definitely has some wear and tear. But it is clean and has the things I require for a stay.
Stayed 1 night in Nov 2023
Response from Roseanna Fuston on Nov 29, 2023
It sounds like you had a positive experience with the staff at the property, despite some wear and tear on the premises. Cleanliness and having the necessary amenities are essential aspects of a comfortable stay. If there are specific areas of concern regarding wear and tear, you might consider providing feedback to the management so they can address any maintenance issues. Overall, it's great that the staff's service made a positive impression on your stay. If you have any specific questions or if there's anything else you'd like to share about your experience, feel free to let me know!