2/10 Terrible
Adam
Travelled with family, Travelled with family and small children
Jun 8, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and saw a large pile of what looked like trash outside the hotel. It turned out to be the belongings of a family who had experienced a house fire. I'm not sure of the circumstances, but for whatever reason, the family was leaving the hotel and arguing with the worker very loudly so we had to wait to check in. I am sympathetic to the family, because I'm sure they were stressed under the circumstances. We proceeded to check in, thinking that would be the only issue.
The hallway to our room smelled very strongly of cigarette smoke, despite it being a non-smoking area. The door knob on the room next to ours appeared to be broken. We got into the room and the smell was not as bad inside. We tried to stick it out and stay there. Our family traveling with us was in the adjoining room. We noticed right away that even though we both booked the same type of room, the rooms were different. Their room was missing a microwave, hair dryer, and coffee pot. The refrigerators were different colors and sizes. The phone was missing half of the buttons in our room.
Both rooms were older, but appeared to be clean at first. When we took our showers that night, the bathtub squeaked the whole time and sounded like it was going to break every time I moved. We went to bed & decided to try to find another hotel the next morning.
However, in the middle of the night, we awoke to find bed bugs all over one of the beds and roaches crawling on the wall. We left with a full refund at 2am!!
Adam
Stayed 3 nights in Jun 2024