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Dirty bathroom!!! Hair in the shower!
Towels smelled & caused my daughter to breakout!
CARMELA
Stayed 1 night in Apr 2024
Response from The new Assistant General Manager Ray Pundt on Apr 10, 2024
This was unexpectable and we are looking into how this could have happened. I wish I had know of the issue while you were here to make it right before you left. I apologize for all the inconveniences this has cost you.
10/10 Excellent
Matthew
Travelled with family
Apr 6, 2024
Liked: Property conditions & facilities
Excellent service so far. From Valet to check in.
Matthew
Stayed 1 night in Apr 2024
Response from Ray on Apr 10, 2024
Thank you for taking your time to write this review, and hope to see you back soon.
Thank you for taking your time to review our hotel. Our rates are based on how busy we and the city as a whole are. Hopefully you will get a chance to return when it is not so busy and feel that our hotel is worth the value.
This is a great place from the front desk to the hotel room. Ruth Cris restaurant is a great place for a night cap with dessert. Beds were very comfortable! I will definitely stay again if in the area!
Rebecca
Stayed 1 night in Mar 2024
Response from Ray on Apr 15, 2024
Thank you for all the feedback. We look forward to your return.
Unfortunately stay overpriced and extremely rude staff
Paul
Stayed 1 night in Feb 2024
Response from The new Assistant General Manager Ray Pundt on Apr 10, 2024
I apologize for our staff and we are currently working on restaffing multiple positions. Hopefully in the future we will have another chance to give you the experience you deserved.
The minute we walked in, we could tell this place was lacking customer service. The lobby was full of people waiting for rooms. We were told at 4pm check in that our room was not ready and they did not know when it would be ready. The lady managing the front desk was incredibly rude. Very rude as a matter of fact.
I loved everything about my stay, staff was wonderful from start to finish. My #1 complaint would be the parking. Parking among the general public is terrible in the attached garage, tried to leave Friday night and couldn't even get out of my parking spot.
Jason
Stayed 2 nights in Nov 2023
Response from Maurice on Dec 5, 2023
Thank you Jason for your kind words! I will be sure to let the team know how appreciated they are with you review
Good morning,We are saddened to hear that you did not have a great stay while you were here with us.I would love to know where we missed the mark with you. Please feel free to contact the property directly and ask for the Assistant General Manager
Called day before check in to request early check in and it was granted. Scheduled check in 12:00 noon. When I arrived was not allowed early check in and waited until 3:45.
Convenient, with plenty of options around. Walkable to the arena which was lovely but still quiet. Clean and inviting, great from the moment we arrived!
Great hotel. There was a bright nightlight at the door that you could not shut off and was disturbing as we like it completely dark. Would return, still up to all the basic luxury standards we expect from the Hilton.
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic stay at our hotel and that your overall experience was rated a perfect 10/10. Your kind words are truly appreciated, and they motivate us to keep delivering exceptional service.We're delighted that you found the hotel comfortable and the room clean and quiet. Providing a peaceful and relaxing environment for our guests is a top priority. Moreover, we are glad to know that our central location was convenient for your needs, allowing you to explore the downtown area easily.Your recognition of our team members is heartwarming. We have an amazing team that works tirelessly to ensure every guest feels welcome and valued. We will make sure to share your feedback with them, as it will serve as encouragement to continue their outstanding efforts.Your loyalty is valued greatly, and we look forward to hosting you again on your next visit to Hilton Columbia Center. If there is anything specific you would like during your future stays, please do not hesitate to reach out. Our team is always here to assist and ensure you have an even better experience next time.Once again, thank you for choosing to stay with us and for your glowing review. We are privileged to have you as our guest.
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic stay at our hotel and that your overall experience was rated a perfect 10/10. Your kind words are truly appreciated, and they motivate us to keep delivering exceptional service.We're delighted that you found the hotel comfortable and the room clean and quiet. Providing a peaceful and relaxing environment for our guests is a top priority. Moreover, we are glad to know that our central location was convenient for your needs, allowing you to explore the downtown area easily.Your recognition of our team members is heartwarming. We have an amazing team that works tirelessly to ensure every guest feels welcome and valued. We will make sure to share your feedback with them, as it will serve as encouragement to continue their outstanding efforts.Your loyalty is valued greatly, and we look forward to hosting you again on your next visit to Hilton Columbia Center. If there is anything specific you would like during your future stays, please do not hesitate to reach out. Our team is always here to assist and ensure you have an even better experience next time.Once again, thank you for choosing to stay with us and for your glowing review. We are privileged to have you as our guest.
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic stay at our hotel and that your overall experience was rated a perfect 10/10. Your kind words are truly appreciated, and they motivate us to keep delivering exceptional service.We're delighted that you found the hotel comfortable and the room clean and quiet. Providing a peaceful and relaxing environment for our guests is a top priority. Moreover, we are glad to know that our central location was convenient for your needs, allowing you to explore the downtown area easily.Your recognition of our team members is heartwarming. We have an amazing team that works tirelessly to ensure every guest feels welcome and valued. We will make sure to share your feedback with them, as it will serve as encouragement to continue their outstanding efforts.Your loyalty is valued greatly, and we look forward to hosting you again on your next visit to Hilton Columbia Center. If there is anything specific you would like during your future stays, please do not hesitate to reach out. Our team is always here to assist and ensure you have an even better experience next time.Once again, thank you for choosing to stay with us and for your glowing review. We are privileged to have you as our guest.
We are certainly thrilled to learn that we were able to provide you with such a great experience at our property! Your kind words are greatly appreciated. We look forward to your next stay with us!
Room was very nice and with a comfortable bed. I enjoyed how close it was to the Convention Center as well as having multiple dining options, all within walking distance.
Andre
Stayed 2 nights in Aug 2023
Response from Tobie Harris on Aug 24, 2023
The Hilton Columbia Center in Downtown Columbia is conveniently located close to many local attractions, shopping, and restaurants. We are delighted that you enjoyed our location and various unique features, and hope that should your travels bring you back to Columbia! we have the pleasure of being your hosts again!
The Hilton Columbia Center offers a warming retreat in the heart of the city of Columbia, and we are thrilled you were able to enjoy our local amenities.
10/10 Excellent
Rhonda
Aug 8, 2023
Rhonda
Stayed 2 nights in Aug 2023
Response from Tobie on Aug 17, 2023
Your loyalty is important to us, and we love welcoming our Hilton Honors members. We appreciate your comments about our ideal location and excellent customer service. It was a pleasure to serve you, and we look forward to seeing you again at the Hilton Columbia Cener
Nice, clean hotel with friendly staff. Lots of great restaurants within walking distance.
Stephen
Stayed 1 night in Jul 2023
Response from Tobie Harris on Aug 18, 2023
The Hilton Columbia Center Downtown Columbia is conveniently located close to many local attractions, shopping, and restaurants. We are delighted that you enjoyed our location and various unique features, and hope that should your travels bring you back to Columbia, we have the pleasure of being your hosts again!