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Reviews of Red Roof Inn Gurnee - Waukegan

2 out of 5
Red Roof Inn Gurnee - Waukegan
3031 Belvidere Rd, Waukegan, IL

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 121 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joleimy

Liked: Cleanliness, staff & service, property conditions & facilities
everything was awesome. I was upset because the breakfast wasn’t available but other then that it was a great stay.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on Apr 14, 2024
Hello Joleimy, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Gurnee - Waukegan. It is so rewarding to read that you had a awesome stay while with us. However, you mentioned that the breakfast did not meet your expectations. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything. The room we had did not appear to have clean linen. We had double beds and one of the beds had a dog paw print on the sheet. The room was disgusting nasty, smell nasty. Never again will stay there
Stayed 3 nights in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 24, 2024
Hi Patricia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gurnee - Waukegan. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room and linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Jonathon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom tub was unusable
Stayed 1 night in Feb 2024
Response from Red Roof Management on Mar 12, 2024
Dear Jonathon, Everyone here at the Red Roof Inn Gurnee - Waukegan was proud to see your 5/5 score. However, you stated that the bathroom tub was unusable, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

LeAnn, Lac du Flambeau

Disliked: Cleanliness, property conditions & facilities
The lock on the room door was not working properly. I could hear all the noises up and down the hallway.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Mar 4, 2024
Dear LeAnn,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. You indicated that the lock on the room door was not working properly and the noise disturbance coming from the hallway hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. To prevent this from happening again, I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Red Roof Management

2/10 Terrible

Lyndon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty linens and sheets
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 18, 2024
Dear Lyndon,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 Poor

Lynda

Disliked: Cleanliness, property conditions & facilities
Dirty smoker filled rooms
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 16, 2024
Dear Lynda, Thank you for your feedback following your experience with us at the RED ROOF INN GURNEE - WAUKEGAN. In response to the unclean smoke-filled room highlighted we sincerely apologize for the less-than-ideal experience. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Dawn

Travelled with partner
Disliked: Amenities, property conditions & facilities
We booked this place because they said dog friendly and we had to attend a graduation. The staff called only after we were gone gor 30 minutes and told us we couldn't leave our dogs and had to leave my daughters graduation or they would take our dogs. So we missed the graduation. To add insult to injury they charged us an extra $50 and there wasnt any damage our dogs were crated. What kills me is they advertised dog friendly which wasn't the case they made us feel so unwelcome and took away our opportunity to see our daughter’s 2 hour ceremony. Not to mention when I happen to walk by and saw somebody cleaning one of the rooms she pulled a bottle of drinking water out of the trash and used it to clean the floor so clearly there hygienic and Covid practices do not exist. This place is not the place to stay if you have pets or have any issue with cleanliness. Find another location so you dont get screwed. I think they complained about us having dogs there because it was their way to charge us extra money. We left the room as clean as we arrived. Find a motel 6 they are pet friendly and let you leave when you need to withought hesitation.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 11, 2024
Thank you for taking a moment to leave a review, Dawn. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 1/5 score following your stay. You indicated that your stay was hindered due to the situation regarding your pet, your charges, and the other highlighted concerns. As per our policy, pets must never be left unattended in the guestroom. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management

6/10 Okay

Cody

It was a clean property and room. However when I had the room my mini fridge didn't work.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Feb 5, 2024
Hello Cody,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. It's great to see that you were pleased with our level of cleanliness. Red Roof apologize for the broken fridge you indicated you had in your room. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Low key hotel quiet area right off the main highway but also far enough away from the bustle of Waukegan.
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 31, 2024
Thank you, Cody, for writing to us about your recent stay at the Red Roof Inn Gurnee - Waukegan. We appreciate you for acknowledging our prime location as well as it's quietness. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Edna Patricia

Travelled with family
Disliked: Amenities
Very clean, offers shuttle to and from Great Lakes.
Stayed 3 nights in Jan 2024
Response from Oshane RediResponse Specialist on Jan 28, 2024
Dear Edna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN GURNEE - WAUKEGAN regarding the cleanliness and shuttle service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Norma

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not as expected and could have been cleaner in the bathroom
Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on Jan 22, 2024
Thank you for taking a moment to leave a review, Norma. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 2/5 score following your stay. You indicated that the appearance of your room and the cleanliness of the bathroom were not being up to your standards. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely, Red Roof Management

8/10 Good

Darrell

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 20, 2024
Hello Darrell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alexandro

Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 17, 2024
Hello Alexandro,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the customer service and there was bed bugs on the bed
Stayed 4 nights in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 15, 2024
Dear Victoria,I appreciate you sharing your feedback following your stay at the RED ROOF INN GURNEE - WAUKEGAN. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the encounter you had with our staff and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 12, 2024
Hello Ahmad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

RHIANNA MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay
Stayed 4 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 12, 2024
Dear Rhianna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GURNEE - WAUKEGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Excellent

Ruperto

Liked: Cleanliness, staff & service, property conditions & facilities
They was nice and clean
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 11, 2024
Thank you, Ruperto, for telling us about your stay at the Red Roof Inn Gurnee - Waukegan. I am glad you found our hotel to be nice and clean. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kattia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Jan 1, 2024
Hello Kattia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Barrault julfferson Levy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 31, 2023
Hello Barrault,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Cecilia

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 20, 2023
Hello Cecilia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 10, 2023
Hello Salvador, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Red Roof Management

2/10 Terrible

Joaquin

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 10, 2023
Hello Joaquin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Robert

Response from Sharma RediResponse Specialist on Feb 12, 2024
Hello Robert, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Millie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Staff was pleasant
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Dear Millie, Everyone here at the Red Roof Inn Gurnee - Waukegan was proud to see your 5/5 score. I am thrilled that our pleasant staff and clean rooms pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

lakethia

Stayed 4 nights in Nov 2023
Response from Sharma RediResponse Specialist on Dec 17, 2023
Hello Lakethia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
No hot tub 😒
Stayed 3 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Thank you for taking a moment to leave a review, Guy. The staff and I at the Red Roof Inn Gurnee - Waukegan appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. However, we don't have hot tubs in our amenity listing. Nevertheless, your comments may be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Wayne

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Dec 17, 2023
Hello Wayne, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

XIANGYU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 24, 2023
Hello Xiangyu,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. We value you as a our guest and welcome your 4/5 score. It's great to hear that your stay met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Daylin

Travelled with family
Liked: Cleanliness, staff & service
Pros: Clean, staff was helpful when asking for extra things, room prices were great & they provided info on transportation services to & from boot camp graduation. Cons: A lot of smoke smell by the rooms that were closer to the doors (from people standing outside to smoke). The condition of the hotel & room was a bit worn out & the bed made popping sounds everytime we got in & out of it from the metal bed frame.
Stayed 4 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 22, 2023
Hello Daylin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. We value you as a our guest and welcome your 4/5 score. It's great to hear that you were pleased with our level of cleanliness, helpful staff and competitive rates. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.I'm sorry to hear that our bed wasn't to your liking, that you were disturbed by the smell of smoke. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Keleigh

Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 20, 2023
Thank you for sharing your perfect rating with us, Keleigh. Our staff at the Red Roof Inn Gurnee - Waukegan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Roxann

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Front desk staff was pleasant. Put maid service needed sign on door they turned the sign on do not disturb and never cleaned the room.
Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 13, 2023
Dear Roxann,Thanks for sharing your feedback with us. The team at our Red Roof Inn Gurnee - Waukegan was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our front desk staff was pleasant, it was displeasing to read that this was the impression left with you. You stated that the situation regarding the signage and needing housekeeping hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Juan carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 13, 2023
Hi Juan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Gurnee - Waukegan with us. It was so rewarding to see that we earned your 5/5 score with our cleanliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam gave excellent customer service
Stayed 2 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 5, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan, Summer. I will make sure to share your comments with the rest of our team to commend Sam for giving great customer service. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Davyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel needs updating, it was a good place to stay. The room was smaller than we expected but it was clean and the beds were comfortable. Overall, a good experience!
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 4, 2023
Dear Davyd,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. It's great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof we are thrilled to know that you had a good experience with us, comfortable beds, your stay was clean and any other positives you highlighted. As it relates to your comment of the update of the hotel, this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Blanca

Travelled with family, Business traveller
Everything was fine not too excited was OK
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on Nov 1, 2023
Hi Blanca,Thanks for responding. It is with great pleasure that I read everything was fine during your visit. Red Roof values you as our guest and welcomes your 3/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for choosing Red Roof Inn Gurnee - Waukegan. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Valerie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so Disgusting and nasty the walls are chipped the paint is peeling the rugs are filthy the shower is nasty!!!! Poor customer service, very rude employees! Please don’t go here don’t waste your time or money!
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 1, 2023
Hi Valerie!We appreciate your honest feedback. I am disappointed to hear that the paint was peeling, the rugs were filthy, guest services were poor amongst other concerns. Please accept my apology for how these issues affected your experience at our Red Roof Inn Gurnee - Waukegan. While our goal is to deliver a clean accommodations and positive interactions for all guests, it appears we fell short with you. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Red Roof hopes that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Gabrielle

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Wouldn’t want to stay again
The room itself was ok can tell they don’t really sweep cause the floor was dirty the customer service sucks major I asked for washcloths and towels and was told I had to wait til 11 they still didn’t bring any the location of the hotel was in a good area
Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 31, 2023
Hi Gabrielle,Thank you for your recent review of your stay. I am happy that the room itself was ok and our location was in a good area. However, I was disheartened to read that the floor was dirty and you were not pleased with the customer service. Please accept our apologies for the impact these had on your overall experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Close to Naval Base
Enjoyed our 3 night stay in our 2 queen bed room. We were here for my son's Navy boot camp graduation. It was only like a 7 - 8 minute drive to his base. -- Which was really convenient, because I had to make 4 trips total back & forth picking up my son & taking him back to base. This hotel offers free shuttle back and forth to the graduation. I kinda wish now I had taken it. The traffic on base and also getting out of their garage parking after the ceremony that day was pretty crazy & took forever, so taking the free shuttle would have been good. 😊 Make sure you get an extra free shuttle passes before you leave that morning for your sailor for on the way back 😁 This hotel is clean & comfortable with interior entrance. My son actually wanted to just hang out & rest in our room for a little while during his liberty time. Our bathroom was a tight squeeze, but they did have a long sink counter with a large LED mirror. There was no breakfast. They do have vending machines with snacks & drinks for like $2. They have coffee in the lobby. Our room had a microwave and mini fridge, & we got a coffee maker at request with no extra charge. I would stay here again, however, I would definitely stay on the 2nd floor next time because we could hear all the footsteps above us & it was pretty loud -- sometimes during the middle of the night, which disturbed my husband's rest at times. The property seems safe & quiet, and the staff were very nice & accommodating.
Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 28, 2023
Our Valued Guest!Thank you for sharing details about your stay at our Red Roof Inn Gurnee - Waukegan. I am extremely happy to hear that you were pleased with our property as you found it clean and comfortable, you were pleased with your room along with its amenities also our staff being very nice and accommodating. However, I must apologize for the noise disturbance and that you didn't get to use the shuttle service for the graduation. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. Red Roof looks forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

NORMA

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Little more cleaning around stairs area
Stayed 4 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 19, 2023
Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. You indicated you were displeased with the cleaning of the stairs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for bringing this to our attention. Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nichole

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
It was a pleasant stay but the area had alot of traffic and accidents.
Response from Dannielle Rediresponse Specialsit on Oct 16, 2023
Dear Nichole,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. We apologize for the noise that came from the highway, but we are happy to read that you had a pleasant stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Randy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 13, 2023
Hello Randy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Gene

Liked: Cleanliness, staff & service
Disliked: Amenities
Good clean room refrigerator didn’t work properly but still a good stay
Stayed 3 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 10, 2023
Dear Gene,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. We are happy to know that the cleanliness of the room was to your liking, however, we are sorry that you had issue with the refrigerator. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to make changes to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Christina

Travelled with family
The area at the red roof was excellent and quite. Close to some day to day activities
Stayed 4 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 9, 2023
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GURNEE - WAUKEGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding Redroof convenient and quiet location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for my sons Navy graduation. They offered a free shuttle to the ceremony. Very helpful! Clean and quiet!
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 5, 2023
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GURNEE - WAUKEGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof clean, quiet room and the other great encounters you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 1, 2023
Thank you for taking a moment to leave a review, Douglas. The staff and I at the Red Roof Inn Gurnee - Waukegan appreciate your 5/5 score following your stay. I am happy that you had an excellent stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They provided a shuttle to the navy base
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 16, 2023
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gurnee - Waukegan. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof shuttle service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Alexandro

Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on Sep 30, 2023
Hello Alexandro,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Gurnee - Waukegan. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Loralee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from OnielRediresponse Specialist on Sep 29, 2023
Hello Loralee,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gurnee - Waukegan. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 Okay

Annette

Stayed 3 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 16, 2023
Hello Annette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 24, 2023
Hello Roman,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gurnee - Waukegan. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist