Fireplace

Reviews of Hyatt Place Charleston/Historic District

3.5 out of 5
Hyatt Place Charleston/Historic District
560 King Street, Charleston, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1023 reviews" "
Rating 8 - Good. 286 out of 1023 reviews" "
Rating 6 - Okay. 103 out of 1023 reviews" "
Rating 4 - Poor. 53 out of 1023 reviews" "
Rating 2 - Terrible. 32 out of 1023 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great - room was clean and comfortable. Could have used an upholstered chair in the room. Breakfast was delicious. Will definitely stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on May 26, 2024
Thank you for your five-star rating, Eduardo! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Tonya

Everything
Stayed 3 nights in May 2024
Response from HotelMgmt on May 23, 2024
Knowing you had a perfect hosptialty experience with us at Hyatt Place Charleston/Historic District makes us proud, Tonya! Thank you so much for sharing your kind words. We hope to see you again very soon!

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay! Clean quiet hotel!
Stayed 3 nights in May 2024
Response from HotelMgmt on May 22, 2024
We're so happy you loved your stay with us, Diane! It's great to hear our clean, peaceful environment exceeded your expectations. We look forward to having you back at the Hyatt Place Charleston/Historic District soon!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in May 2024
Response from HotelMgmt on May 17, 2024
Robin, we are extremely grateful for your review and for choosing Hyatt Place Charleston/Historic District! Please stay with us again soon!

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff attentive and friendly. Morning breakfast offered choices.
Stayed 1 night in May 2024
Response from HotelMgmt on May 16, 2024
Nothing beats a perfect morning with a bountiful breakfast, Joan! We are glad we provided that for you here at Hyatt Place Charleston/Historic District! Thank you for your positive feedback and compliments about our amazing team. All of us would love to have you return for another warm hospitality experience!

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast
Stayed 1 night in May 2024
Response from HotelMgmt on May 16, 2024
Thank you for sharing how much you loved our delicious breakfast offerings, Kara! Your compliments will indeed be shared with our talented chefs! We hope we have enticed you to return to Hyatt Place Charleston/Historic District whenever you are in Charleston!

8/10 Good

Rebecca, Brooklyn

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very convenient locstion. Quiet.easy to walk to places. Staff nkt very friendly though or helpful. No room service or dining options when arrive late to hotel, very disappointed.not worth the extremely high price!
Stayed 3 nights in May 2024
Response from HotelMgmt on May 14, 2024
Rebecca, we're delighted you found our location convenient and peaceful. However, we're disheartened to hear about your experience with our staff and dining options. Please accept our sincerest apologies for any inconvenience caused. We value your feedback immensely and will address these concerns internally. We hope you'll give us another chance to provide the exceptional service you deserve.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous! Made it a very pleasurable trip!
Stayed 3 nights in May 2024
Response from HotelMgmt on May 14, 2024
Martha, thank you for your glowing feedback! We're delighted to learn that our team's hospitality enhanced your trip. Your satisfaction is our priority, and we're grateful for your recognition. We eagerly await the opportunity to host you again soon at the Hyatt Place Charleston/Historic District!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy to walk areas around King Street. Room was large and clean. Parking garage right next door was a convenient and less expensive option to valet. Nice breakfast in the lobby each morning.
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on May 11, 2024
Thank you for your taking the time to review your stay with us at Hyatt Place Charleston/Historic District! We are delighted you could visit the local attractions on foot from our convenient location, Amy! It's so great to hear you enjoyed our on-site amenities, especially breakfast, as well as our competitive rates! Be sure to choose us whenever you are in Charleston!

2/10 Terrible

Joyce

Liked: Staff & service
Disliked: Property conditions & facilities
The room needed to be updated. The sofa was worn and seams shredding, mattress desperately needed replacement. Rug was worn. No drapes and shade had holes in it. It was the worst room I ever saw for close to $400.00 a night.
Stayed 3 nights in May 2024
Response from HotelMgmt on May 8, 2024
Joyce, we're truly sorry to hear that your room's furnishings did not meet our usual standards. Providing comfortable, well-maintained accommodations is always our priority, and we will address your comments with our team to make the necessary improvements right away. We apologize for your disappointment and hope for another chance to change your impression of us.

8/10 Good

Vasilios

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on May 7, 2024
All of us at Hyatt Place Charleston/Historic District appreciate your positive feedback! Hurry back to enjoy another wonderful getaway with us!

8/10 Good

Vasilios

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotelmgmt on May 7, 2024
Vasilios, we're delighted that you enjoyed your stay! We hope to welcome you back soon so we can work to enhance your experience even further and earn that last star.

10/10 Excellent

Matthew J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024
Response from HotelMgmt on May 7, 2024
Our team aims to offer an unparalleled hospitality experience here at Hyatt Place Charleston/Historic District. Knowing we succeeded during your stay is truly rewarding, Matthew. Thank you! We hope to impress you again one day soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We live in Summerville, about 30 miles from Charleston, and decided it was time to visit the city once again as tourists. We were celebrating our 45th wedding anniversary with an event at Charleston Music Hall, museums and wonderful restaurants! Staff was excellent: efficient, friendly, helpful and kind--even at 1:00 am when I needed help for a hypoglycemic emergency. Thanks to all who made our stay so very pleasant!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 4, 2024
Thank you for choosing Hyatt Place Charleston/Historic District to celebrate your special 45th wedding anniversary, Sharon! We’re thrilled to hear that you had such a pleasant experience revisiting Charleston as tourists and that our staff could contribute positively to your celebration, especially during such a critical moment. It's wonderful to know that our team was there for you when needed it most. We're so glad your stay included great events, museums, and dining out. We hope to see you again soon for another memorable visit, maybe even before your next big anniversary!

10/10 Excellent

Nicholas

Travelled with family
Liked: Property conditions & facilities
Great stay! Convenient to everything.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 4, 2024
Being able to offer the best experience for our guests while visiting Charleston is always a joy! Thanks for choosing Hyatt Place Charleston/Historic District and taking advantage of our perfect location, Nicholas. We hope you will be back soon!

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was right off of king street . That is a very busy street. Close to restaurants and bars. On the down side kinda to busy sometimes.
Stayed 5 nights in Apr 2024
Response from HotelMgmt on May 2, 2024
Tim, we're delighted you found our hotel's proximity to King Street convenient for exploring restaurants and bars. Your feedback about the lively atmosphere of the area is important to us, and we thank you for sharing your thoughts. Hopefully, you'll give us the chance to show you a more relaxing stay in the future.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews prior to my stay, I had concerns. I found this hotel to be clean. The parking garage next to the hotel was very convenient. The free shuttle across from the hotel was awesome. The breakfast was amazing each day. Naquan at the front desk was very helpful. I gave 4 stars due to no bath towels when we arrived and no refill of coffee in the room the following day. I would definitely stay here on my next visit. Restaurants and attractions are nearby.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on Apr 30, 2024
Judy, we’re so happy that your stay surpassed expectations! Thank you for sharing how much you enjoyed our clean property, convenient parking, hearty breakfast spread, and Naquan’s service. We do apologize that your room wasn’t properly stocked for your stay, and we’ll address your comments with housekeeping for improvement. Please allow us to welcome you back soon so we can work to win you over completely!

8/10 Good

Jeff

Stayed 1 night in Apr 2024
Response from HotelMgmt on May 15, 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Jeff!

8/10 Good

berengere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, the room service is good and there is free water bottles ! This was very useful with the hot weather.
Stayed 5 nights in Apr 2024
Response from HotelMgmt on Apr 23, 2024
Thank you for sharing your positive experience at the Hyatt Place Charleston/Historic District! We're delighted to hear that you enjoyed our accommodations and service and appreciated the complimentary waters. We look forward to your next visit and will strive to make it just as memorable!

10/10 Excellent

francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on Apr 20, 2024
Thank you for taking a moment to leave us this five-star rating, Francine. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 Good

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and the staff were great. The breakfast options were plentiful and there is plenty of space.
Stayed 5 nights in Apr 2024
Response from Hotelmgmt on Apr 16, 2024
Thank you for sharing your experience, Teri! We're thrilled that you appreciated the service provided by our staff. It’s also fantastic to hear that our breakfast and ample space met your needs. We look forward to your next visit to the Hyatt Place Charleston/Historic District and hope it's soon!

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on Apr 15, 2024
There is nothing better than earning five-stars from a valued guest, Vincent! Thank you and we hope to see you again soon.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, amenities
Good breakfast, convenient to walk around Charleston
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Apr 11, 2024
Pamela, we're thrilled to learn that you had a satisfying breakfast experience and found our location convenient for your Charleston adventures. Your kind words are greatly appreciated, and we hope to see you again before too long!

6/10 Okay

Matt

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on Apr 10, 2024
Thank you for visiting and rating your stay, Matt. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 10, 2024
Your five-stars mean the world to us, Nicole! Thank you and we're excited for the opportunity to host you again.

6/10 Okay

irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining didn't receive an itemized bill no gift bag at check in
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Irene, we're sorry for your disappointment with our dining options and for the billing issue you encountered. Please know that our staff is always available and eager to assist by clarifying any charges. Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations in the future. Thank you for your feedback.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Hyatt Place portion of the property. Clean and in generally good condition. Front desk staffing can be a little thin at times, and no concierge is available to provide information about the area. Free buffet breakfast with a variety of selections is big plus especially for families. Pool also good for families but gym facilities on the small side. Located at the top end of King St with night clubs and some restaurants in the immediate area. Better restaurants and high end stores begin several blocks closer to downtown.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Richard, we're grateful for your review of your stay at Hyatt Place Charleston/Historic District! It's great to hear that you found our property clean and well-maintained during your visit. Your insights regarding our service are very helpful, and we're committed to addressing any areas for improvement with our team. We're delighted that you enjoyed our complimentary buffet breakfast and family-friendly amenities. We can't wait to have you back for another wonderful experience soon!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice property and a great breakfast. Staff was apathetic. Booked 2 rooms for 3 nights and every staff person I encountered acted as if they did not want to be there.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Matthew, we're glad you enjoyed our property and breakfast, but we're truly sorry to hear about your experience with our team. Providing warm, welcoming service is a cornerstone of our values, and we'll address this feedback internally to see where retraining may be needed. We hope you'll give us another chance to show you the exceptional hospitality we're known for.

10/10 Excellent

Cheng-Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Apr 9, 2024
Cheng-Yu, it's great to know our efforts in maintaining a clean and quiet atmosphere met your expectations. We appreciate your five-star review and can't wait to have you stay with us again at the Hyatt Place Charleston/Historic District!

8/10 Good

Lenore

Stayed 2 nights in Nov 2023
Response from HotelMgmt on Apr 25, 2024
Thank you for your wonderful rating. We cannot wait to welcome you back to our hotel, Lenore!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting downtown Charleston. Close to museums, shops and many wonderful restaurants. Check out the roof top bar at the hotel, Great selection of draft beers!
Stayed 4 nights in Mar 2024
Response from Hotelmgmt on Apr 6, 2024
Thank you for your positive feedback, Julie! We're delighted to hear that you found our location ideal for exploring downtown Charleston, with its proximity to museums, shops, and wonderful restaurants. It’s great to know you also enjoyed the rooftop bar and our selection of draft beers. We look forward to welcoming you back on your next visit to the area and hope to continue providing a great experience here at Hyatt Place Charleston/Historic District!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and quiet. The morning breakfast service was delicious. All food items were prepared and kept at proper temps. Staff cleaned up behind you efficiently.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 5, 2024
Jeffrey, we are proud to read about the dedication and attentiveness our team provided throughout your stay at Hyatt Place Charleston/Historic District. It is exciting to hear our pristine and peaceful accommodations further enhanced your stay along with our delicious breakfast! We hope we have enticed you to return whenever you are in Charleston.

10/10 Excellent

Herbert

Travelled with partner
Liked: Amenities
Close to the main strip
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Thank you for your feedback! We're glad to hear that our location close to the main strip suited your needs. We appreciate your support and hope to welcome you back again soon here at Hyatt Place Charleston/Historic District!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Steve.

10/10 Excellent

Khalin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Staff were very friendly and welcoming. Definitely will stay again
Stayed 13 nights in Dec 2023
Response from Hotelmgmt on Mar 30, 2024
Khalin, we are pleased your time at Hyatt Place Charleston/Historic District was impressive all around. Knowing our warm hospitality coupled with our ideal location secured your return is truly rewarding. We look forward to welcoming you again soon!

2/10 Terrible

Albert

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly managed. Room on 9th floor looked old and smelled like sewer. Couch had stains, some of the furniture was broken. Won’t be going back.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Thank you for sharing your experience, Albert. It's concerning to hear about the issues you encountered with your room. This feedback is crucial for us as we strive to provide a comfortable and welcoming environment for all our guests. While it's disappointing to learn that your stay did not reflect the high standards we aim to uphold, your insights are invaluable in guiding our efforts to improve our management and maintenance practices. We are committed to ensuring our accommodations are well-appointed and inviting for every guest. It's our hope that in the future, we may have the opportunity to restore your confidence in our ability to provide a quality stay.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice size rooms.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Nicole, your kind remarks about our prime location and spacious guest rooms are greatly appreciated! Thank you for choosing to stay with us and sharing your five-star review. We hope to see you again soon at the Hyatt Place Charleston/Historic District!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Charleston.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Thank you, George, for your kind words about our hotel. It's wonderful to know you had a great stay with us. We can't wait to host you again soon at the Hyatt Place Charleston/Historic District!

8/10 Good

Kirstie

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Apr 13, 2024
Kirstie, it's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon!

8/10 Good

Philip

Business traveller
No hot water in shower on 2 mornings
Stayed 7 nights in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Philip, we greatly appreciate you bringing any concerns to our attention so that we can swiftly resolve them. We will have maintenance check on this right away. We would love to welcome you back for an improved all around experience one day soon!

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kearan was amazing!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 20, 2024
We appreciate your feedback, Jackson! It's wonderful to learn that Kearan provided outstanding service during your stay. Our team takes pride in making our guests' visits memorable, and we're excited to have you with us again in the future. Until then, safe travels!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Carol.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and centrally located.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 19, 2024
We're delighted, Mary, that you found our property clean and well-situated in Charleston. We hope to welcome you back soon for another pleasant experience!

10/10 Excellent

Leanne

Liked: Cleanliness, property conditions & facilities
Property was great- had a hard time getting our room cleaned if we weren’t up and out early but other than that it was lovely !
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Mar 19, 2024
Leanne, thank you for choosing the Hyatt Place Charleston/Historic District for your recent stay! We're so glad you enjoyed your time here, though we apologize for any inconvenience caused by our housekeeping schedule. Our team will discuss this to see how we can better accommodate our guests in the future. Hopefully, your travels will bring you back soon!

8/10 Good

Robert, Lenoir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walk ability. Plenty of good dining options. Housekeeping never serviced our room, had to call for towels.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Robert, we're glad you enjoyed our convenient location and the variety of dining options nearby. It's disappointing to hear about the oversight with housekeeping, and we appreciate you bringing it to our attention. We're committed to improving our service and hope to have you back for a flawless experience.

2/10 Terrible

Tammi

The front desk workers were rude.. they did not seem to know what they were doing and charged by a incidental $150 fee TWICE and did not apologize or care.. and I don't think they took it off and I'm sure I will have the hassle of getting the extra fee taken off when I get home
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 15, 2024
We're truly sorry to hear about your experience, Tammi, especially regarding the issues with the front desk service and the misunderstanding over the incidental fee. Your feedback is crucial, and we're taking immediate steps to investigate and rectify the situation, ensuring that any undue charges are promptly addressed. We're also committed to improving our service levels to prevent such experiences from happening in the future. We value your patronage and hope to have the opportunity to make amends and demonstrate our commitment to your satisfaction.

10/10 Excellent

Mark, Oak island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Charleston
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on May 11, 2024
We greatly enjoy providing an ideal location for guests coming to soak up the excitement and fun Charleston has to offer. Thanks for offering your positive feedback, Mark. We hope you will continue to choose Hyatt Place Charleston/Historic District!

10/10 Excellent

Brandi

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 31, 2024
Thank you for taking a moment to leave us this five-star rating, Brandi. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Rex

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 31, 2024
We are humbled to have earned your perfect score, Rex! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.