6/10 Okay
Nicole
Travelled with family and small children
May 31, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed at the beach house and found the house to be lovely and really well stocked with breakfast supplies, lots of coffee pods, and general kitchen needs.
However, when I arrived to pick up the key I was told I hadn’t paid for enough people even though I had put in these details when booking via Expedia (i.e 2 adults, a child and an infant) so she said she would lock 2 of the 4 rooms off. When I advised that my husband and I needed to sleep in separate rooms due to our various sleeping disorders she reluctantly allowed us to use a third bedroom but locked the 4th meaning I had to have our infant in my room overnight even though all we needed the fourth room for was to set up the cot we brought. He is a noisey sleeper and kept me awake most of night which meant I woke exhausted and had a really negative impact on our first trip to Byron Bay.
We were also offered a child gate which she didn’t actually provide and when I went to follow up after we had settled in the office was closed even though it was 30 min before it was meant to close.
Nicole
Stayed 1 night in May 2024