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"Excellent staff & facilities. Great walkable location to old city. Comfortable beds. "

"A great hotel situated at the best end of the promenade offering beautiful views of the sea and flame towers (sea view rooms). Breakfast is lavish and the staff go out of their way to accomodate different food choices (we are vegetarians). Only on one day room was not serviced and had to remind them for it."

"Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and...

"Good Place to stay, we are enjoying "

"One night stay before an early morning departure. Nice property, lives up to the expectation of a Sheraton property. Good food choices, clean comfortable rooms, helpful staff. Not near downtown Baku, so for an extended stay I would recommend going closer to town."

"Gulnara receptionist was so nice to deal . The receptionist also very nice and dealing was so hreat"

"I enjoyed my stay at the hotel .. Me and my family loved it"

"Sure, here's a revised version of your review: This is the first time in my life that I have hated a hotel. My negative experience began on the first day of my stay when I arrived at the hotel and tried to enter my room using a smart card. I had to try 10-15 times before it finally worked. Upon entering the room, I was hit with a wave of heat, and when I tried to turn on the AC, it was not working. When I went to the reception to complain, I was told that the hotel's main AC was only turned on...

"Nice place but the house keeping might stole some money from me."

"They close all the air condition and they say its all one system and they can’t open it for different room, small room with a tiny window nobody can breath from it, its very bad i had to cancel the other two night and move to a better 5 star hotel, also they is no parking, the staff is bad nobody speak english, we order ice and they deliver it after 45 minutes, the bed was broken, nobody helped us with the bags, no laundry open i called before 6 PM and then they told me the laundry closed,...