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Rating 10 - Excellent. 1006 out of 1464 reviews" "
Response from Omni Austin Hotel Downtown on May 23, 2024
Thank you for your review. We're happy to hear your stay was overall enjoyable!
6/10 Okay
Stephanie
May 18, 2024
Liked: Cleanliness
Stephanie
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on May 20, 2024
Hi Stephanie,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are grateful for your review.While I'm glad to see that you found aspects of your stay enjoyable, I also understand that there were areas where we could have improved. Your feedback is invaluable to us as it helps us identify areas where we can enhance our services and guest experiences.We take your comments seriously and will use them to make necessary improvements. Our goal is to ensure that every guest has a comfortable and memorable stay with us, and I apologize if we fell short of achieving that during your visit.If there are any specific concerns you would like to discuss further or if there is anything we can do to make it up to you, please feel free to reach out to us directly at 512-476-3700 and ask for the Front Office Manager on Duty.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
This was the perfect hotel for graduation weekend in Austin. The hotel had everything we wanted… Great coffee bar for the mornings. The bar was great for the evenings. The room was comfortable, clean and quiet. Easy to walk to UT and other spots throughout downtown Austin, I highly recommend
Matthew
Stayed 3 nights in May 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear you had a great stay! We look forward to welcoming you again!
The property was great but we had to request an extra bed for my son although it was indicated but they were accommodating and pleasant. A complementary breakfast would be a good addition. Overall, we would stay again
Shiloh
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear your stay was overall enjoyable. We look forward to welcoming you again!
8/10 Good
Paresh
May 11, 2024
Paresh
Stayed 1 night in May 2024
Response from Vanessa on May 14, 2024
Paresh, thank you for your feedback. We are truly happy to hear you enjoyed your stay! If you feel there is anything we can do to improve your stay, please contact us directly.
The staff was very friendly and accommodating. I love the double lock on the door for safety. I didn't have to use my extra security lock I brought with me. The over all building, the structural was amazing. Great stay😊
Tiffany
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 8, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!
Wonderful stay. Fantastic location to incredible restaurants from fine dining to delicious dives. Close to music, concerts, piano bars and comedy clubs. The gym was great, the pool was small but nice. It was clean and the restaurant was tasty.
I liked it so much that I signed up to be an Omni member and booked another stay.
Heidi
Stayed 3 nights in May 2024
Response from Omni Austin Hotel Downtown on May 8, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!
We stayed here to attend a concert. We were allowed to check in early. Front desk and restaurant staff were amazing! We will definitely be back
Sheri
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 7, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to seeing you again.
8/10 Good
Idays
Travelled with family, Travelled with group
May 4, 2024
Liked: Cleanliness, staff & service, amenities
The hotel was overall good, however it was very noisy
Idays
Stayed 3 nights in Apr 2024
Response from Omni Austin Hotel Downtown on May 6, 2024
Thank you for your review! We're happy to hear your stay was overall enjoyable. We're sorry to hear about the noise you experienced, but hope you come to see us again.
Ernie at the bar took amazing care of us. The food and hospitality is extremely top notch. The room was perfect and it made for such a memorable and beautiful trip experience.
Jessica
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 5, 2024
Thank you for your review! We're happy to hear you had a great stay. We look forward to seeing you again!
The property was lovely . Perfect for my daughter’s sweet 16 celebration! The only thing we didn’t like was the parking . There needs to be some communication that the property doesn’t own the self serve parking so to save time money and headaches guest should valet. That was extremely inconvenient as we spend almost $40 for a one time entry self park option and the valet was $60 for multiple entries.
Ashley
Stayed 1 night in Apr 2024
Response from Omni Austin Hotel Downtown on Apr 4, 2024
Thank you for your review. Please know we've passed your feedback to our Management Team to make adjustments to our future service.
Hotel had internet connection issues during our entire stay.
Julia
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 2, 2024
Thank you for your review. We're sorry to hear we did not provide the superior service we want for all of our guests. Please know your feedback has been passed to our Management Team to make adjustments to our future service.
The staff is not friendly or helpful in any way. I would not recommend this hotel.
Kevin
Stayed 4 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for your feedback and bringing this to our attention. Please know we've passed your feedback to our Management Team to make improvements to our future service.
Loud cars revvng their engines all night. street racers i assume
Randall
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for all of your feedback. We're happy to hear you had an enjoyable stay. We're sorry to hear about the street noise. We look forward to seeing you again!
Key machine not working. Valet parking confusing and staff not interested in solving issues
Nicholas
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 30, 2024
Hi Nicholas, we are sorry to hear that you did not have a pleasant experience. We are experiencing technical difficulties with our systems and are working as quickly as possible to resolve. We thank you for staying with us and hope to welcome you back in the future to provide a greater experience.
It was a great stay. We were able to walk to most of the places we wanted to see. There were some homeless art times outside the hotel.
Perot
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 29, 2024
Thank you for your feedback!
4/10 Poor
Byungjoon
Travelled with family
Mar 28, 2024
Disliked: Property conditions & facilities
Not good
Byungjoon
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 11, 2024
Thank you for your review. We're sorry to hear we did not deliver the superior service we want for all of our guests. Please know if you have any details about your stay you would like to share, contact the hotel directly in order to improve our future service.
The ambiance was pretty. However, my father mentioned to me that the men's bathroom in the lobby had not been cleaned in sometime.
Christina
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service. We look froward to seeing you again soon.
8/10 Good
Kacie
Mar 20, 2024
Kacie
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look froward to seeing you again soon.