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The ambiance was pretty. However, my father mentioned to me that the men's bathroom in the lobby had not been cleaned in sometime.
Christina
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service. We look froward to seeing you again soon.
8/10 Good
Kacie
Mar 20, 2024
Kacie
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look froward to seeing you again soon.
Nice property, being downtown it is very busy, can hear music all night long from the bars, only valet parking available, room was not very cleanly to begin with
Dominique
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 18, 2024
Thank you for your review and bringing this to our attention. Please know we've passed your feedback to our Management Team to improve our future service.
Great location. Very nice room. Only downside was we missed the roomservice window for getting our rooms cleaned and when we called for clean towels we never received them.
Raylynne
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 12, 2024
Thank you for your review and bringing this to our attention. Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service.
Response from Omni Austin Hotel Downtown on Mar 5, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!
6/10 Okay
Victor
Travelled with family
Mar 3, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great sized rooms and service was great. However there was a huge leak coming from above the shower which cancelled our breakfast room service and shower experience. How do I not even get offered a complimentary night due to this huge inconvenience?
Victor
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for your review. By telling us what you liked and disliked about your stay you are helping us improve our future service.
Everything from this property was excellent. My favorite part was that you provided a pack-and-play already assembled. This is the first time it happens! Most of the times hotels provide these unassembled. PS: Food was delicious
Fernanda
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 21, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to your next visit with us.
Valet service was attentive, check-in was quick and easy, the room was spacious, clean, and adequately stocked, restaurant was well staffed and good. Would recommend!
Antjuan
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 20, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!
I’ve never stayed at an Omni hotel before. It was nice and luxurious. I picked out this spot because it was within walking distance from the Austin Half. I would like to give the Omni Hotel another go and make use of it’s amenities.
Zurisadai
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 19, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!
Response from Omni Austin Hotel Downtown on Feb 12, 2024
Thank you for your response. We're happy to hear you had a great stay. We look forward to seeing you again soon!
2/10 Terrible
Corey
Feb 9, 2024
Corey
Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Mar 20, 2024
Thank you for your review. We're sorry to hear your stay was not the superior one we want for all of our guests. If there are any details about your stay we can improve on, please contact the hotel directly.
The Omni in downtown Austin was fantastic. Sergio at the front desk greeted us with a warm and friendly conversation. He listened to our questions and provided excellent recommendations. The hotel was extremely clean and decor was beautiful. The hotel made our anniversary special. Thank you to the team for that. Major points for thinking of us. We were on a premier floor which included breakfast and happy hour. The team working breakfast and happy hour were extremely attentive. A special call out to Rana who worked the happy hour, great attitude.
I believe you can tell how good the management and team are when a crisis happens. While we got to experience that first hand. Apparently the elevators had a problem one night. The team quickly jumped into action and helped all the guests get back to their room. They never panic and worked as a team to make everyone feel good and comfortable. Nice work team.
More to say, but I think I made my points.
Would I stay at Omni again? Oh yes.
Troy
Stayed 4 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 6, 2024
Thank you for your feedback. We're happy to hear you had a great stay and our team delivered a superior service! We look forward to seeing you again.
Second stay at the Om I Austin Downtown. Friendly staff, always eager to assist. Hotel sits in a great location and puts you within walking distance of the 6th Street are area, as well as numerous upscale restaurants and theaters. Love the local speakeasy, only 2 blocks away.
Charles S.
Stayed 2 nights in Feb 2024
Response from Vanessa on Feb 5, 2024
Charles, Thank you for your feedback. We are truly happy to hear that you enjoyed your stay with us! We hope to see you again on your next trip to Austin!
A computer glitch caused an extended check-in process.
Other lodgers were checked in in a jiffy.
Way too many e-mails and texts. In a vaguely threatening tone. "You must reply to this text or you may not receive the wi-fi password." sort of thing.
"Please reply to this message, Very important!"
I paid, OK? Stop the harassment.
The hotel? It's an Omni. It's fine. Just because a technology exists doesn't mean it is appropriate.
Joseph
Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 6, 2024
Thank you for your feedback.
10/10 Excellent
Denise, Corpus Christi
Travelled with partner
Feb 4, 2024
Liked: Amenities
This Omni property is very nice. Staff was attentive and pleasant. Our room was very clean and quiet. We will return.
Denise
Stayed 2 nights in Feb 2024
Response from Vanessa on Feb 5, 2024
Denise, Thank you for your feedback. We are truly happy to hear that you enjoyed your stay with us. We look forward to seeing you again on your next trip to Austin!
6/10 Okay
Wendy
Travelled with partner
Feb 4, 2024
Liked: Cleanliness, staff & service, amenities
The hotel is in a convenient central location for events in downtown Austin. The hotel was very clean and room was stocked with clean towels and other necessities. The one dislike was the hard uncomfortable mattress and the flat pillows. Because of that we did not get a good night sleep. I expected more for the money I paid.