Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers

Reviews of Omni Austin Hotel

4 out of 5
Omni Austin Hotel
700 San Jacinto Blvd, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 996 out of 1459 reviews" "
Rating 8 - Good. 225 out of 1459 reviews" "
Rating 6 - Okay. 104 out of 1459 reviews" "
Rating 4 - Poor. 74 out of 1459 reviews" "
Rating 2 - Terrible. 60 out of 1459 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff was super friendly and extremely helpful.
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 26, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to welcoming you again!

10/10 Excellent

Anne

Lovely
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had a great stay! We look froward to seeing you again soon.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vanessa on Mar 23, 2024
Gerardo, Thank you for your feedback. We are so glad to hear that you enjoyed your stay with us!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance was pretty. However, my father mentioned to me that the men's bathroom in the lobby had not been cleaned in sometime.
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service. We look froward to seeing you again soon.

8/10 Good

Kacie

Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look froward to seeing you again soon.

6/10 Okay

Dominique

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice property, being downtown it is very busy, can hear music all night long from the bars, only valet parking available, room was not very cleanly to begin with
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 18, 2024
Thank you for your review and bringing this to our attention. Please know we've passed your feedback to our Management Team to improve our future service.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great everbody was to nice and my room was very clean
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 18, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Excellent

Claudette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short nice stay
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 18, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They need to paint and put in new flooring in hallways and room
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 17, 2024
Thank you for your feedback.

10/10 Excellent

lashaun, Kansas City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this hotel
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 12, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to welcoming you again!

8/10 Good

Raylynne

Liked: Staff & service, amenities, property conditions & facilities
Great location. Very nice room. Only downside was we missed the roomservice window for getting our rooms cleaned and when we called for clean towels we never received them.
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 12, 2024
Thank you for your review and bringing this to our attention. Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF EFFICIENT AND FRIENDLY.
Stayed 4 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 12, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to welcoming you again!

10/10 Excellent

Ariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff were very hospitable. Would recommend to others.
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 5, 2024
Thank you for your review! We're happy to hear you had a great stay and our team delivered a superior service! We look forward to seeing you again!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
I like it's located it at Austin Downtown. I didn't like that you need to pay parking and internet services.
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for your review! We're happy to hear your stay was overall enjoyable.

10/10 Excellent

Funmilayo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful aesthetics
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for all of your feedback! We're happy to hear our location was idea. We look forward to seeing you again!

10/10 Excellent

ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 5, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!

6/10 Okay

Victor

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great sized rooms and service was great. However there was a huge leak coming from above the shower which cancelled our breakfast room service and shower experience. How do I not even get offered a complimentary night due to this huge inconvenience?
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for your review. By telling us what you liked and disliked about your stay you are helping us improve our future service.

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for all of your feedback! We're happy to hear your stay was enjoyable! We look forward to seeing you again!

10/10 Excellent

Jordan

Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had a great stay! We look froward to seeing you again soon.

8/10 Good

Oziel

Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look froward to seeing you again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Omni Team on Feb 27, 2024
Thank you for your review!

10/10 Excellent

Fernanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from this property was excellent. My favorite part was that you provided a pack-and-play already assembled. This is the first time it happens! Most of the times hotels provide these unassembled. PS: Food was delicious
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 21, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to your next visit with us.

10/10 Excellent

Lorelle M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience near all the hot places in Austin. Super fun weekend!
Stayed 3 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 20, 2024
Thank you for your review! We're happy to hear you had a great stay and enjoyed our location! We hope to see you again soon!

8/10 Good

Sreeja

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 20, 2024
Thank you for your review! We're happy to hear your stay was overall enjoyable. We hope to see you again soon!

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 21, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Antjuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was attentive, check-in was quick and easy, the room was spacious, clean, and adequately stocked, restaurant was well staffed and good. Would recommend!
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 20, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!

10/10 Excellent

Zurisadai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never stayed at an Omni hotel before. It was nice and luxurious. I picked out this spot because it was within walking distance from the Austin Half. I would like to give the Omni Hotel another go and make use of it’s amenities.
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 19, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!

10/10 Excellent

nate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff friendly, great location.
Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 19, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!

10/10 Excellent

Dmitry

Liked: Amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 19, 2024
Thank you for your review! We're happy to hear you had a great stay and love our location! We loo forward to welcoming you again!

10/10 Excellent

Margaret

Stayed 1 night in Feb 2024
Response from Omni Team on Mar 21, 2024
Thank you for your feedback!

10/10 Excellent

Pedro, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere in the lobby, convenient location, cleanliness and comfortable bed.
Stayed 2 nights in Feb 2024
Response from Vanessa on Feb 18, 2024
Pedro, thank you for your feedback. We are truly happy to hear you enjoyed your stay with us!

8/10 Good

Robert

Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 19, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look forward to seeing you again soon!

10/10 Excellent

pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to our concert venue
Stayed 1 night in Feb 2024
Response from Vanessa on Feb 18, 2024
Pete, thank you for your feedback. We are truly happy to hear you enjoyed your stay with us!

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 12, 2024
Thank you for your response. We're happy to hear you had a great stay. We look forward to seeing you again soon!

2/10 Terrible

Corey

Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Mar 20, 2024
Thank you for your review. We're sorry to hear your stay was not the superior one we want for all of our guests. If there are any details about your stay we can improve on, please contact the hotel directly.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vanessa on Feb 10, 2024
Esteban, Thank you for your feedback. We are truly glad to hear that you enjoyed your stay with us.

10/10 Excellent

Jama

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2024
Response from Omni Austin Hotel Downtown on Feb 6, 2024
Thank you for your feedback. We're happy to hear you had a great stay! We look forward to seeing you again.

8/10 Good

erin

Stayed 3 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Mar 20, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look forward to seeing you again.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Omni in downtown Austin was fantastic. Sergio at the front desk greeted us with a warm and friendly conversation. He listened to our questions and provided excellent recommendations. The hotel was extremely clean and decor was beautiful. The hotel made our anniversary special. Thank you to the team for that. Major points for thinking of us. We were on a premier floor which included breakfast and happy hour. The team working breakfast and happy hour were extremely attentive. A special call out to Rana who worked the happy hour, great attitude. I believe you can tell how good the management and team are when a crisis happens. While we got to experience that first hand. Apparently the elevators had a problem one night. The team quickly jumped into action and helped all the guests get back to their room. They never panic and worked as a team to make everyone feel good and comfortable. Nice work team. More to say, but I think I made my points. Would I stay at Omni again? Oh yes.
Stayed 4 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 6, 2024
Thank you for your feedback. We're happy to hear you had a great stay and our team delivered a superior service! We look forward to seeing you again.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding
Stayed 1 night in Feb 2024
Response from Vanessa on Feb 5, 2024
Gary, Thank you for your feedback. We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Charles S.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at the Om I Austin Downtown. Friendly staff, always eager to assist. Hotel sits in a great location and puts you within walking distance of the 6th Street are area, as well as numerous upscale restaurants and theaters. Love the local speakeasy, only 2 blocks away.
Stayed 2 nights in Feb 2024
Response from Vanessa on Feb 5, 2024
Charles, Thank you for your feedback. We are truly happy to hear that you enjoyed your stay with us! We hope to see you again on your next trip to Austin!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A computer glitch caused an extended check-in process. Other lodgers were checked in in a jiffy. Way too many e-mails and texts. In a vaguely threatening tone. "You must reply to this text or you may not receive the wi-fi password." sort of thing. "Please reply to this message, Very important!" I paid, OK? Stop the harassment. The hotel? It's an Omni. It's fine. Just because a technology exists doesn't mean it is appropriate.
Stayed 1 night in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 6, 2024
Thank you for your feedback.

10/10 Excellent

Denise, Corpus Christi

Travelled with partner
Liked: Amenities
This Omni property is very nice. Staff was attentive and pleasant. Our room was very clean and quiet. We will return.
Stayed 2 nights in Feb 2024
Response from Vanessa on Feb 5, 2024
Denise, Thank you for your feedback. We are truly happy to hear that you enjoyed your stay with us. We look forward to seeing you again on your next trip to Austin!

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a convenient central location for events in downtown Austin. The hotel was very clean and room was stocked with clean towels and other necessities. The one dislike was the hard uncomfortable mattress and the flat pillows. Because of that we did not get a good night sleep. I expected more for the money I paid.
Stayed 1 night in Feb 2024
Response from Vanessa on Feb 5, 2024
Wendy, Thank you for feedback.

10/10 Excellent

Pishtiwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Feb 2024
Response from Vanessa on Feb 5, 2024
Pishtiwan, Thank you for your feedback. We are truly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Gidelyn R., Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Vanessa on Feb 5, 2024
Gidelyn, Thank you for your feedback. We are truly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vanessa on Jan 29, 2024
Thank you for your feedback, Charlotte. We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. Great rooms, great location and friendly staff. Would definitely recommend!
Stayed 2 nights in Jan 2024
Response from Vanessa on Jan 29, 2024
Thank you for your feedback, Judith. We are glad to hear you enjoyed your stay with us!