Parc d'état de Belle Isle − Vacances avec des enfants

Lovely resort with modern facilities (excellent gym, good pools, bike rentals, WiFi). All staff were excellent - from waitresses in the James Landing restaurant, gym staff, reception staff and maintenance guys. Had a few maintenance issues in the condo but they were sorted very quickly. The only downside was our accommodation (1 bed condo) was quite old fashioned .. would benefit from modernisation.

Tu he inside of the hotel really need to be renovated. The bedroom and bathroom was very outdated, everything needs to be updated. Bed was confortable. Breakfast terrible. We stayed there because of its location and reasonable price.

Check in was horrible as my room was not ready by 4pm. The staff were extremely rude and unhelpful. The one front desk clerk proceeded to ask me questions while I was standing at the waiting sign versus directing me to come to the desk; very unprofessional. The Caucasian man that came behind me was greeted and treated with much better customer service. I was eventually given the key to my room but when I entered, housekeeping was still there so I returned to the check-in lobby. I waited around and eventually was able to check into the unit. Despite the late check in, we still had to be checked out by 10 am. I spent approximately $600 for basically one full day. We did not get a chance to experience all the amenities. The resort itself is beautiful and has plenty activities. You need to stay for at least 4 days to really enjoy.

The hospitality was amazing. And the free games was a nice addition.