Lanzarote Luxury Vacations

The property was beautiful. It was easy to maneuver if you need some assistance. They did a great job making it feel that it was in a place on its own, even thought it was walking distance to everything. The breakfast was amazing, with the buffet being well spread out and/ or you can order off the à la cart menu… or both. The resturant(s) at the hotel had a great selection and we enjoyed the meals that we had. I would recommend the reservation at the time of check in for the tasting menu. We had not and missed the experience. Note: the water you need to pay for, a suggestion is to go down to the supermarket and pick up some bottles, much less expensive. You can also pick up some drinks and put them in the fridge that is available in your room, One of the downfalls is the pool. It was only about 3 to 4 feet deep and you cannot swim a length as it was small and during our stay it was extremely hot and would enjoyed to be in the pool a little longer, however the pool was quite busy and hard to maneuver around the people. Overall great stay.

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

All staff were amazing especially Pedro and another male reception staff who I didnt catch name of, kids absolutely loved it, nothing negative to say, will definitely be back

The property was beautiful. It was easy to maneuver if you need some assistance. They did a great job making it feel that it was in a place on its own, even thought it was walking distance to everything. The breakfast was amazing, with the buffet being well spread out and/ or you can order off the à la cart menu… or both. The resturant(s) at the hotel had a great selection and we enjoyed the meals that we had. I would recommend the reservation at the time of check in for the tasting menu. We had not and missed the experience. Note: the water you need to pay for, a suggestion is to go down to the supermarket and pick up some bottles, much less expensive. You can also pick up some drinks and put them in the fridge that is available in your room, One of the downfalls is the pool. It was only about 3 to 4 feet deep and you cannot swim a length as it was small and during our stay it was extremely hot and would enjoyed to be in the pool a little longer, however the pool was quite busy and hard to maneuver around the people. Overall great stay.

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

All staff were amazing especially Pedro and another male reception staff who I didnt catch name of, kids absolutely loved it, nothing negative to say, will definitely be back

The property was beautiful. It was easy to maneuver if you need some assistance. They did a great job making it feel that it was in a place on its own, even thought it was walking distance to everything. The breakfast was amazing, with the buffet being well spread out and/ or you can order off the à la cart menu… or both. The resturant(s) at the hotel had a great selection and we enjoyed the meals that we had. I would recommend the reservation at the time of check in for the tasting menu. We had not and missed the experience. Note: the water you need to pay for, a suggestion is to go down to the supermarket and pick up some bottles, much less expensive. You can also pick up some drinks and put them in the fridge that is available in your room, One of the downfalls is the pool. It was only about 3 to 4 feet deep and you cannot swim a length as it was small and during our stay it was extremely hot and would enjoyed to be in the pool a little longer, however the pool was quite busy and hard to maneuver around the people. Overall great stay.

Property needed maintenance eg walkways, pools, floor tiles in room, bath/shower updates required. Generally becomming tired. Not all restaurants / bars on site available Staff helpful and freindly Breakfast and dining area excellent

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.