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"The room was always clean- thank you Veronica! Our needs were met - thank you Daniel and staff. The bar and Breeze were always ready -great job to the staff. Special shout outs to Virginia, Carmela, Magdalena, Antonia, Ivan, Portifino, Luz and everyone else was awesome always making sure we were hydrated. Juan , Alfonzo, Oscar at the buffet always hustling managing to keep up with seating us making sure we have refills. We can’t forget Donna and Luiz at the omelette bar. Each and every one made us feel like family. We appreciate you all! "

"Great staff. Very hard working. "

"I think what stood out the most was how attentive the staff was at every area of the hotel, from the check-in, to wait staff, housekeeping and pool attendants. Everyone looked like they enjoyed working at Velas and passed that energy to every vacationer. "

"Room was spotless, service was great! Food and drinks were good, only complaint is WE as people need to do better on picking up your cigarettes butts on the beach. At airport right now already booking our next trip back! "

"Room very clean, staff excellent "

"We really enjoyed our stay, and the price was just right. "

"Yes"

"Our room was amazing and spacious and the view was SO beautiful!! Your housekeeping staff was so friendly and helpful and kept our room fresh and clean every day!! Your repair maintenance man carried a new TV to our room when it didn't work and replaced it. Your bartenders and food staff go above and beyond to make sure that we eat well and stay hydrated!! The food is amazing and the selection is delicious, from the fish tacos, hamburgers, and cheesy fries, to the amazing breakfast buffet, and Asian and Italian night options!! The coffee shop made waking up just that much better!! The Altitude special service area was an extra perk!! It made us feel very special!! The infinity pool and entertainment staff truly made special memories for us!! Water aerobics, foam party, bingo, pool volleyball, aqua Zumba, the dancers, karaoke, and the view of the ocean was amazing!! I want to tell you that your staff is truly your greatest strength!! When the events that happened on Sunday took place, your staff had to deal with so much more chaos, but they came through it with grace and understanding and I have never felt more safe!! They worked through it all on a skeleton crew but they did it together and it really showed!! They pivoted and provided their best with who and what they had to work with and we were able to continue with our vacation without too much disruption. Thank you for helping make our vacation so memorable and special!!"

"rooms are spotless and the staff "