"I booked this property for the pool, and it didn't disappoint. But when I arrived from a private transportation, I was greeted. I had some things to work out with the driver, and i was left to carry my bags to the front desk. Then when checking in I asked about the pool hours, online said open until 7pm. But I was informed it closed at 5pm. I was very disappointed. I would have peeked elsewhere. Then the next day 8 asked around and others said 7pm for the pool hours. Others didn't know the hours. Lots of missed communication for something so important to know. The food was good, but they rotate the open restaurants. Not all open everyday. The concierge was extremely helpful. And very attentive to assistance, if you need. The rooms are cold with AC blasting, cover up if you like it warmer. The swim up bars is nice, but I found that service was slow. I will say I was a solo female traveler, and if I went on an excursion adventure. The guys at the lobby area always made sure I was picked up by the correct transportation company. And they always checked me back in making sure I arrived back safely. This was great .... they resort was more low key and not a party atmosphere. If you want more of a young party crowd, I feel this is not the resort for that. The water park was very fun and clean for kids. I like that it was no alcohol in this area. They were slow to clean the beach if they cleaned it at all of the sargassum. You pretty much had to walk though it."
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