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"Pleasantly surprising "

"Clean rooms "

"We love this hotel and will stay every time we need to be in the Cleveland area. The location is amazing and just a short drive to Downtown Cleveland. The staff always make you feel comfortable and always ready for a friendly chat. My kids loved the huge swimming pool and the fitness center was very well stocked. We did not have to go out for dinner because there is an attached Mexican restaurant which was delicious. Everything was very clean and housekeeping staff were very attentive. They even have a patio at the pool to sit and relax. We have found our new home away from home :)"

"My stay at the hotel was nice..i wasn't in my room much. I came for my 40th year class reunion. But it was nice and quiet every night when i came in tired and ready to go to bed.The front desk staff was very nice and helpful..my room was very clean and comfortable 2 things that i was not ok with.. I could not take a bath...i had to take a shower..for some reason they have the shower button set and stuck in the upward position..I have a bad back and hip so standing up in the shower was very painful for me..They could have offered more varieties for breakfast..everyone does not eat waffles..sweet cereal..But overall my stay was good. I would consider staying again when im in Cleveland. "

"Good"

"They need to come clean the rooms...and do theres job exchanging the towels..everything else was ok."

"One of the best hotel experiences in a number of years and I stay in a hotel almost every week. The hotel has everything you need from services to location to outstanding staff from front desk to those cleaning the rooms."

"The room was excellent except the there was no shampoo so I used 2 pumps of the shower gel to wash my hair & then the gel was empty when I wanted to wash my body. I found a housekeeper in the hall she gave me shampoo & said they would bring shower gel. They never did "

"Great place"