Title: Moots Tulum - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire condo # Moots Tulum Condo in Tulum with a rooftop terrace and an outdoor pool ## Photo gallery for Moots Tulum ![Outdoor pool - Moots Tulum (Tulum)](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/6c26784a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment - Moots Tulum (Tulum)](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/1543db0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment | Dining - Moots Tulum (Tulum)](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/a150da40.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment | Exterior - Moots Tulum (Tulum)](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/b583c94d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment | Bathroom - Moots Tulum (Tulum)](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/64dbe420.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies You can look forward to a rooftop terrace, laundry facilities, and an outdoor entertainment area at Moots Tulum. Guests can connect to free in-room WiFi. ## Reviews 7.8 Good ## Popular amenities - Dryer - Pool - Washer - Kitchen - Barbecue grill - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 6 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 7 - Dec. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=93520014&PinnedHotelID=93520014&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 25 of 25 rooms ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Futon ### View all photos for Studio ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Futon ### View all photos for Apartment ![Apartment](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/58681fb7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Futon ### View all photos for Basic Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Futon ### View all photos for Apartment ![Apartment](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/05457474.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Studio ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 5 - 1 King Bed and 2 Twin Futons ### View all photos for Apartment ![Apartment](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/1543db0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Apartment ![Apartment](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/9ee90980.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Basic Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 - 1 Twin Bed and 1 King Bed ### View all photos for Apartment ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/ae9b971f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 7 - 2 King Beds and 2 Twin Futons ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 9 - 2 Double Beds, 2 King Beds and 1 Large Twin Sofa Bed ### View all photos for Apartment ![Terrace/patio](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/718fdf5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 7 - 2 King Beds and 2 Twin Futons ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 2 bedrooms - Sleeps 9 - 2 King Beds, 2 Double Beds and 1 Double Sofa Bed ### View all photos for Apartment ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93520100/93520014/928b953f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 2 bedrooms - Sleeps 9 - 2 King Beds, 1 Double Sofa Bed and 2 Twin Beds ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 2 bedrooms - Sleeps 8 ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 5 ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 ### Standard Suite ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 ### Standard Apartment ### Highlights Private pool Air conditioning Heating Kitchen Refrigerator Smart TV Washer/dryer Clothes dryer - 1 bedroom - Sleeps 4 ## You may also like Ad ![On the beach, white sand, beach cabanas, sun loungers](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/d753ea0a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 199 reviews CA $153 CA $189 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Tulum-Hotels-La-Diosa-Resort.h73727035.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=abeaeaee-818e-49c2-af06-88bc3cd1cbd1&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - 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Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 284 reviews CA $100 CA $157 total includes taxes & fees Dec 12 - Dec 13 [](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2025-12-12&chkout=2025-12-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=abeaeaee-818e-49c2-af06-88bc3cd1cbd1&top_cur=CAD) Ad ![2 restaurants, breakfast served](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61420000/61415300/61415298/ab8b0e52_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Tulum Zama - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 452 reviews CA $113 CA $155 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=abeaeaee-818e-49c2-af06-88bc3cd1cbd1&top_cur=CAD) Ad ![Outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/17000000/16590000/16587900/16587861/de7a9afe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Una Vida Tulum City Center - 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On private beach - Pool - All-inclusive - Spa 7.2 Good 180 reviews CA $309 CA $387 total includes taxes & fees Dec 11 - Dec 12 [](https://www.expedia.ca/Akumal-Hotels-The-Sens-Tulum-Riviera.h98477960.Hotel-Information?chkin=2025-12-11&chkout=2025-12-12&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=abeaeaee-818e-49c2-af06-88bc3cd1cbd1&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Moots-Tulum.h93520014.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Moots-Tulum.h93520014.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.19938%2C-87.47395&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jPBJh4BJbsutpl4aHT0G_fN6MyA=) Calle 1 Poniente y 10 Sur, La Veleta, Tulum, QROO, 77760 #### What's nearby - Holistika Art Walk \- 16 min walk \- 1.4 km - Hospital de Tulum \- 4 min drive \- 1.5 km - Dos Aguas Park \- 6 min drive \- 1.8 km - Tulum Beach \- 11 min drive \- 5.6 km - Tulum Mayan Ruins \- 14 min drive \- 7.4 km #### Getting around - Tulum Intl. Airport (TQO) - 44 min drive #### Restaurants - ‪Delicia - ‬10 min walk - ‪El Agavero - ‬10 min walk - ‪Guacamole Club - ‬10 min walk - ‪La Taqueria Pinches Tacos Shop - ‬6 min walk - ‪La Consentida - ‬3 min walk ## About this property ### Entire place You'll have the entire condo to yourself and will only share it with other guests in your party. ### Moots Tulum Condo in Tulum with a rooftop terrace and an outdoor pool Along with an outdoor pool, this condo building has a rooftop terrace and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and barbecue grills are onsite. Each condo boasts a private pool and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and a refrigerator. Moots Tulum offers 23 air-conditioned accommodations with private pools and washers/dryers. Accommodations at this 3-star condo have kitchens with refrigerators and cookware/dishes/utensils. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with digital channels. Recreational amenities at the condo include an outdoor pool. ## Similar properties ![8 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/89000000/88500000/88493400/88493357/ca302504.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smart Depas Tulum La Veleta - Pool - Pet-friendly - Parking included - Free WiFi 9.0 Wonderful 8 reviews CA $39 CA $95 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=88493357&PinnedHotelID=88493357&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/c338811c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 1,002 reviews CA $100 CA $126 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/112000000/111610000/111609900/111609856/ed0eb1f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Otonomus Tulum Tulum - 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Outdoor pool - Private pool ### Internet - Available in the condo: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site - Onsite parking includes off-street options ### Kitchen - Blender - Cookware, dishware, and utensils - Refrigerator - Toaster ### Bedrooms - Bedsheets provided ### Bathroom - Hair dryer - Shampoo - Shower - Toilet paper - Towels provided ### Entertainment - 55-inch smart TV with digital channels ### Outdoor areas - Barbecue grill - Dock - Outdoor entertainment area - Rooftop terrace - Walkway to water ### Laundry - Laundry facilities - Washer/dryer ### Comfort - Air conditioning ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Well-lit path to entrance - Designated smoking areas ### Services and conveniences - Concierge services - Limited-hour front desk - Tour and ticket assistance ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Outdoor lighting ### General - 23 units ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 9:00 AM - 6:00 PM Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Guests are recommended to download the property's Expedia mobile app before check-in Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from December 18 2024 to January 31 2026 (dates subject to change). ### Access methods Front desk (limited hours), lockbox ### Pets Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a first aid kit and outdoor lighting Property Registration Number Condo Moots 101 with private pool & rooftop yoga ### We should mention This property does not have elevators ### Property is also known as Moots Tulum Condo Moots Tulum Tulum Moots Tulum Condo Tulum ## Frequently asked questions ### Does Moots Tulum have a pool? ### How much is parking? ### What time is check-in at Moots Tulum? ### What time is check-out at Moots Tulum? ### Where is Moots Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Moots Tulum Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.6 Amenities ### 7.2 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 14 8 - Good 8 6 - Okay 3 4 - Poor 4 2 - Terrible 3 ## Reviews ### 8/10 Good #### Ana Mar 30, 2024 Liked: Amenities, property conditions & facilities, communication We staying one night in Tulum coming back from Bacalar, it’s located at New Tulum área ##### Ana Stayed 1 night in Mar 2024 ### 4/10 Poor #### Khiry Jul 4, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication A terrible experience but I should of known for the price paid ##### Khiry Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Sherri Apr 10, 2024 Liked: Cleanliness, property conditions & facilities, communication my key was supposed to be in the lockbox by the door when office was closed but the key was in the door lock on the door ##### Sherri Stayed 3 nights in Mar 2024 ### 8/10 Good #### Tijana May 18, 2024 Liked: Property conditions & facilities, communication Disliked: Amenities The property itself was small but charming, the rooms/suites were large and the backyard was spacious as well with a private pool (a bit chilly as there is not much sun in the back). The room rates were very reasonable for what we got. That being said there was no housekeeping (we stayed for 5 days) and it got quite sandy and messy as there was no broom for us to use. We also did not get any spare towels and so we had to do our own laundry (one out of 2 washers worked, no dryer) and it was quite difficult to get the towels/our clothes dry as we did t want to leave them out by the main pool and everything else was shaded. The area is mostly new and under construction, expect unpaved roads. You will need transportation to get around if you want to go to the beach/downtown— there is a restaurant with a pool table and rooftop swimming pool right across the street which is nice (the food is mediocre). All in all a bang for the buck but will be staying closer to the beach in the future. Thank you for your hospitality! ##### Tijana Stayed 4 nights in Mar 2024 ### 6/10 Okay #### Yoshiaki Apr 10, 2024 Liked: Cleanliness, amenities Disliked: Communication Very hard to communicate in English with them The instructions are not very clear for the check in. Everything is via Whatsapp . We ask if we could check one hour early and the answer was no. If ask if we could leave out food in the fridge they said no until 3 pm Over all the place is not bad to sleep and go out and make activities . They don’t have rules of no music or parties past 10 pm. So you will get loud music over night . The area is safe but very rural. If you are stying there rent a car but not from enterprise as they try to up charge you with a confusing argument of exchange rates difference . ##### Yoshiaki Stayed 5 nights in Apr 2024 ### 2/10 Terrible #### Jordana May 5, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication My recent stay at Moots Hotel in Tulum was nothing short of disappointing. Despite its enticing online appearance, the reality fell far short of expectations. The hot tub, touted as a relaxing amenity, was disappointingly filthy, leaving much to be desired in terms of cleanliness and maintenance. Adding to the dismay, the electricity outage lasting for hours cast a shadow over the entire experience, leaving guests inconvenienced and frustrated. However, what truly marred the stay was the abysmal management. Their lack of attentiveness and inability to address issues effectively only compounded the dissatisfaction. In light of these shortcomings, I made the difficult decision to cut my stay short and seek accommodation elsewhere. Despite my love for Tulum, I cannot in good conscience recommend Moots Hotel to fellow travelers. It's a regrettable blight on an otherwise enchanting destination. ##### Jordana Stayed 9 nights in Apr 2024 ### 2/10 Terrible #### Vanessa Jan 25, 2024 Disliked: Cleanliness, room comfort, communication #### Remove this place from Hotels.com!!!! A hotel that should be removed from hotels.com website!!!! The reception doesn't speak much english. No communication on cleaning schedule, there were no clean bathroom towels available and had to wait another day for them to come back from laundry. The sliding doors are falling apart, we were worried that the glass was going to fall out. The noise in the evening was not managed after several complaints to security. People were using the hot tub at 3/4am and partying. The noise was so bad that we checked out 3 days early to go elsewhere. When we asked for a refund from the hotel they denied any noise complaints. Absolutely no care from the management for people's stay......The area surrounding the hotel is littered with garbage (beyond belief) and pothole filled roads that could swallow an entire car. DO NOT STAY HERE!!! they don't care about the quality of your stay.... ##### Vanessa Stayed 13 nights in Jan 2024 ### 4/10 Poor #### Raúl Muñuzuri Aug 4, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication En muy malas condiciones poca atención y sin suficiente agua ##### Raúl Muñuzuri Stayed 6 nights in Jul 2024 ### 6/10 Okay #### Emilia May 12, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication El lugar es tal cual se ve en las fotos. Muy lindo y bien equipado. Esta relativamente lejos de casi todo. Se necesita si o si medio de transporte (moto /auto) . Le falta accesorios para la limpieza diaria como una escoba. La solicite varias veces pero no la llevaron. La comunicacion es regular. ##### Emilia Stayed 2 nights in May 2024 ### 8/10 Good #### Sabrina Apr 12, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Très bien, il ne manque que quelques commodité dans la chambre. Ex( linge pour essuyer la vaisselle) ##### Sabrina Stayed 7 nights in Apr 2024 ### 10/10 Excellent #### DALILA Mar 27, 2024 Disliked: Room comfort #### Malas condiciones el colchón La cama marcada como sofá cama se sentían , los resortes muchísimo, por ello pasaron mala noches mis hijas ![](https://a.travel-assets.com/ugc/hotel-reviews/36DC69C1FC1DDEF39B7DA3215768D3C417AAE5591711567645977.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### DALILA Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Virginia Margarita Mar 24, 2024 Liked: Cleanliness, room comfort, communication Fue muy corto el tiempo pero el lugar es hermoso ##### Virginia Margarita Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Lic Esau Mar 21, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication MUCHAS GRACIAS SALUDOS TODO AL CIEN RECOMENDADOS ##### Lic Esau Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### judas Mar 20, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Todo bien. Excelentes instalaciones. ##### judas Stayed 1 night in Mar 2024 ### 8/10 Good #### Pilar Mar 19, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Todo el servicio en general estuvo muy bien ##### Pilar Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### EDUARDO Mar 14, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Muy a gusto nuestra estancia, es la segunda vez que nos quedamos aquí, todo muy bien, sobretodo la relación costo-beneficio. ##### EDUARDO Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Víctor Hugo Jan 15, 2024 Liked: Cleanliness, room comfort, communication La estancia estuvo muy bien, ágil el checkout, Andrea que estaba en recepción es muy amable y atenta. La habitación igual muy bien y limpia, solo y como recomendación prestar atención a las instalaciones de las áreas comunes necesitan mucho mantenimiento de pintura y la alberca necesita limpieza y mantenimiento ##### Víctor Hugo Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### EDUARDO Jan 5, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Es una excelente opción con una relación costo beneficio excelente ##### EDUARDO Stayed 1 night in Jan 2024 ### 8/10 Good #### Guillermo Jan 4, 2024 Liked: Cleanliness, room comfort, communication #### Muy buen lugar para descansar!!!👍 Todo bien. Solo me hubiera gustado contar con más almohadas, éramos 4 personas y solo encontramos 2 almohadas. No funcionó el agua caliente. ##### Guillermo Stayed 1 night in Jan 2024 ### 10/10 Excellent #### David Felipe Jan 1, 2024 Liked: Cleanliness, room comfort #### Muy agradable No teníamos datos de la llegada y check in pero estando en el lugar se hizo fácil. El lugar muy lindo y tranquilo. Cómodo y con muchas facilidades. ##### David Felipe Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Erika Ermes Nov 29, 2023 Liked: Amenities Disliked: Property conditions & facilities En la recepción no se encontraba la persona para cheken y la parrilla no funcionaba ##### Erika Ermes Stayed 8 nights in Nov 2023 ### 10/10 Excellent #### Juan Carlos Nov 13, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Muy buena opcion para alojarse ##### Juan Carlos Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Vinyet Nov 10, 2023 Liked: Cleanliness, room comfort, communication #### Genial Ha sido genial!! La piscina en la habitación es espectacular! Cuando llegas súper cansado de todo el día, llegas y te relajas!! El baño y la cocina enormes! La foto és de cuando te despiertas de la cama!! ![](https://a.travel-assets.com/ugc/hotel-reviews/49F6A2B3F3894D71230DC0A17A3564333120C1A81699647192364.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Vinyet Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Verified traveller May 8, 2024 Disliked: Cleanliness, room comfort, communication ##### Verified traveller Stayed 6 nights in May 2024 ### 2/10 Terrible #### Ajeetha Apr 10, 2024 Disliked: Cleanliness, room comfort, communication ##### Ajeetha Stayed 7 nights in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [La Valise Tulum, Member of Small Luxury Hotels](https://www.expedia.ca/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Amansala](https://www.expedia.ca/Tulum-Hotels-Amansala.h3847617.Hotel-Information) > > [Hotel Bardo](https://www.expedia.ca/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Lula Tulum, a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > > [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.ca/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Hotelito Azul](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information) > > [Hotel Cabañas Tulum Beach Hotel & Spa](https://www.expedia.ca/Tulum-Hotels-Hotel-Cabanas-Tulum-Beach-Hotel-Spa.h3263398.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Orchid House Tulum Beach](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information) > > [Delek Tulum](https://www.expedia.ca/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.ca/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.ca/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Ahau Tulum](https://www.expedia.ca/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Panamera](https://www.expedia.ca/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Casa Malca](https://www.expedia.ca/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Alaya Tulum](https://www.expedia.ca/Tulum-Hotels-Alaya-Tulum.h12260560.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.ca/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [The Beach Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-The-Beach-Tulum.h6727174.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Papaya Playa Project, Tulum, a Member of Design Hotels](https://www.expedia.ca/Tulum-Hotels-Papaya-Playa-Project.h1500531.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.ca/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information)