Sultan Vacation Packages

I liked that the bathroom had more than adequate shelf space for our toiletries. The bathroom could use better light (an issue with most hotel bathrooms.) Good location, walking distance to many attractions and many restaurants just around the corner. Nice rooftop bar.

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

This venerable old hotel needs a style refresh and some new carpeting. Our room was not entirely soundproof. The staff are wonderful and the location right near the Market is super. The restaurant was operating on a limited menu; we look forward to the return of Andaluca. It's a good value for money, but has quirks.

Hotel is nice but it’s surrounded by unsafe public people. I saw homeless on different areas and drugged citizens, one guy yelled at my husband on a Safaway market for no reason.

The staff was quick to respond, and kind. Water pressure in our room was the only less than ideal thing but I was told by our friends that their water pressure was fine so I think it was a valve problem and not a whole building problem. Our view was great and the location was excellent for walking.