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Reviews

4.5 / 5Wonderful
987 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    National Arts Centre
    5 min walk
  • Popular Location
    Confederation Park
    5 min walk
  • Popular Location
    Ottawa City Hall
    7 min walk
  • Airport
    Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    15 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Suite, 1 King Bed (Metcalfe King Suite)

    Room Amenities

    • Sleeps 4
    More details
  • Room, 1 Queen Bed

    Room Amenities

    • Sleeps 2
    More details
  • Executive Room, 1 King Bed, Corner

    Room Amenities

    • Sleeps 3
    More details
  • Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    More details
  • Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    More details

About this area

Ottawa

Located in Ottawa, The Metcalfe Hotel is in the city centre. National Arts Centre and Museum of Nature are cultural highlights, and travellers looking to shop may want to visit Byward Market Square and Rideau Centre. Looking to enjoy an event or a game while in town? See what's happening at TD Place Stadium or Gatineau Sports Centre. Our guests appreciate the hotel's location for the sightseeing.

Popular Location

What's nearby

  • National Arts Centre - 5 min walk
  • Confederation Park - 5 min walk
  • Capital Information Kiosk - 5 min walk
  • Sparks Street Mall - 6 min walk
  • Ottawa City Hall - 7 min walk

Getting around

  • Bayview Station - 3 min drive
  • Ottawa Station - 6 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.) - 15 min drive

About this property

The Metcalfe Hotel

Eco-friendly Ottawa hotel in Downtown Ottawa, walk to Parliament Hill
This smoke-free hotel features a restaurant, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business centre and self parking. All 106 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with cable channels. Guests will also find coffee/tea makers, hairdryers and safes.
The Metcalfe Hotel offers 106 forms of air-conditioned accommodation with a safe and coffee/tea makers. 42-inch Flat-screen televisions come with cable channels.
Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: CAD 25 per night
Limited parking spaces
Parking height restrictions apply

Food and drink

Full breakfast available for a fee daily 6:30 AM–10:30 AM: CAD 18 for adults and CAD 12 for children
1 restaurant
1 bar
Room service available

Things to do

24-hour fitness centre
Indoor pool

Family friendly

Dry-cleaning service
Free cots/infant beds
Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English
French

Business services

24-hour business centre
Meeting rooms

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer

Entertainment

42-inch flat-screen TV
TV channels

Food and drink

Champagne service
Coffee/tea maker

More

Desk
Iron/ironing board
Recycling
Safe

Policies

Check-in

Check-in between 3 PM - 1:30 AM
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability

Pets

  • Pets are allowed for an extra charge of CAD 75 per accommodation, per stay.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cots (infant beds)!

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: CAD 18 for adults and CAD 12 for children (approximately)
  • Self-parking fee: CAD 25 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Parking height restrictions apply.
4.5

Wonderful

5 - Excellent
584
4 - Good
343
3 - Okay
42
2 - Mediocre
14
1 - Poor
4
4.7
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.5
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was well decorated. The staff were friendly. There is parking ($25 + tax a night) in an adjacent building so you have to take three different elevators to get to it which was a little annoying but at least the parking was all inside. The room was nice, spacious.

Stayed 2 nights in Feb. 2020

3/5

  • Liked: Property conditions & facilities
  • Disliked: Amenities

The room was nice and bed was comfortable. However the room was small, no microwave, the sheets had holes in them, the Kleenex box cover in the bathroom was cracked. The desk staffs were nice. The pool area had no towels so we didn’t get to swim. The parking was expensive 25$ plus taxes a night and assess to the hotel from the parking lot was complicated. The hotel restaurant “the Rox” was terrible. Waited 40 minutes for our meal, even then the fish was under cooked small portions for the price of 21$ a plate. The waiters were rude. Don’t waist your time going at the restaurant. We called the front desk to complain about our meals and in exchange they didn’t charged the parking. Which was nice of them.

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Generally good didnt like the bottled water still offered (although expensive to reduce people purchasing?). Just remove it and offer tap water (if safe and drinkable) or water stations with cups/glasses. The hot chocolate and water stations in lobby are nice. Just use real mugs and cups. Remove plastic/paper cups completely. Have stayed multiple times now. Overall pleasant stay. Staff at The Rox bar can use some customer service improvement. (Didn’t seem friendly, wasn't happy to receive food and drink vouchers offered by the hotel, and had customers wait unnecessarily to pay bill). FOH check-in staff are efficient and welcoming.

Stayed 2 nights in Feb. 2020

3/5

  • Disliked: Amenities, property conditions & facilities

The location was great, close to everything you need.

Stayed 3 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Feb. 2020

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