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The Metcalfe Hotel

Photo gallery for The Metcalfe Hotel

Lobby lounge
Front of property
Premium bedding, down comforters, minibar, in-room safe
Shower, free toiletries, hair dryer, bathrobes

Overview of The Metcalfe Hotel

The Metcalfe Hotel

4.0 star property
9.0 out of 10 Wonderful
9.0/10 Wonderful

Popular amenities

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
123 Metcalfe Street, Ottawa, ON, K1P 5L9

Explore the area

  • Popular LocationParliament Hill7 min walk
  • Popular LocationUniversity of Ottawa9 min walk
  • Popular LocationByward Market Square14 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)15 min drive

Room options

About this area


Located in Ottawa, The Metcalfe Hotel is in the city center. Sparks Street Mall and Rideau Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Capital Information Kiosk and Famous Five Monument. Confederation Park and National Arts Centre are two other places to visit that come recommended. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Confederation Park - 3 min walk
  • National Arts Centre - 5 min walk
  • Parliament Hill - 7 min walk
  • University of Ottawa - 9 min walk
  • Byward Market Square - 14 min walk

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive


  • Browns Socialhouse - 3 min walk
  • The Scone Witch - 3 min walk
  • Grill Forty One - 3 min walk
  • Beckta Dining & Wine - 3 min walk
  • Tim Hortons - 1 min walk

About this property

The Metcalfe Hotel

4-star hotel in Downtown Ottawa, rejuvenated in 2022
Located close to National Arts Centre and Confederation Park, The Metcalfe Hotel provides a hair salon, a library, and dry cleaning/laundry services. Be sure to enjoy a meal at Cocotte, the onsite bistro. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), valet parking (surcharge), and a 24-hour front desk
  • 6 meeting rooms, luggage storage, and an elevator
  • Multilingual staff, smoke-free premises, and concierge services
  • Guest reviews give good marks for the helpful staff and location
Room features
All 108 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Showers, free toiletries, and hair dryers
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, recycling, and coffee/tea makers


English, French, German, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 42 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–1:00 PM on weekends; CAD 15–25 for adults and CAD 10–20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Library

Family friendly

  • Free crib


  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • In-room accessibility available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities


  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower only
  • Slippers
  • Towels


  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar


  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Similar properties



Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15–25.00 for adults, and CAD 10.00–20.00 for children
  • Valet parking fee: CAD 42 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

Is The Metcalfe Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Metcalfe Hotel?

As of Jun 5, 2023, prices found for a 1-night stay for 2 adults at The Metcalfe Hotel on Jun 9, 2023 start from CA $300.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Metcalfe Hotel?

Valet parking is available for CAD 42 per night.

What time is check-in at The Metcalfe Hotel?

Check-in is from 4:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Metcalfe Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Metcalfe Hotel located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.




Rating 10 - Excellent. 595 out of 1001 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 334 out of 1001 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 50 out of 1001 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 14 out of 1001 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 8 out of 1001 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really cute boutique hotel in Ottawa. Close to a supermarket, lots of restaurants, convenience stores. Walkable area.
Stayed 1 night in May 2023

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Staff were great. Body and shower products were heavenly. The cocotte restaurant was good. Bed was a bit soft, and didn’t like the pillow. You can hear the noise of the connected restaurant because of the atrium, which is beautiful. Tips: bring your own pillow and earplugs and put something on the floor to cover the gap under the door and the noise will be fine. I would go back again, especially considering its location and easy, unlimited come and go valet parking.
Stayed 1 night in May 2023

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities
Thé Metcalfe is well located and has a unique common area that is comfy and inviting. I particularly liked the music piped through this area. Staff are courteous and helpful. The hotel restaurant offers a good breakfast and dinner menu.
Stayed 3 nights in May 2023

2/10 Terrible


Travelled with partner
Liked: Cleanliness
Tv didn’t work, Bluetooth speaker didn’t work. Shower head was not functioning as it should. Make up Stained pillow cases. Super long wait to get car at valet. Hotel is nice but still has a lot of work to do to live up to the William grey name. After I told supervisor about all the issues….all they offered was free parking !!!! Rooms are okay at best! Overall not what we expected.
Stayed 1 night in May 2023

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good


Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby lounge, nice restaurant. Only downside was the lack of office space in the room
Stayed 1 night in May 2023

10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent


Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff !!
Stayed 1 night in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
The library layout of the lobby and leather furniture plus lots of seating made this hotel feel cozy but still upscale. Rooms were very comfy, the staff was amazing. The attached restaurant was superlative. Walking distance to all the sights. Can't wait to return!
Stayed 4 nights in May 2023