The Metcalfe Hotel

The room was nice and bed was comfortable. However the room was small, no microwave, the sheets had holes in them, the Kleenex box cover in the bathroom was cracked. The desk staffs were nice. The pool area had no towels so we didn’t get to swim. The parking was expensive 25$ plus taxes a night and assess to the hotel from the parking lot was complicated. The hotel restaurant “the Rox” was terrible. Waited 40 minutes for our meal, even then the fish was under cooked small portions for the price of 21$ a plate. The waiters were rude. Don’t waist your time going at the restaurant. We called the front desk to complain about our meals and in exchange they didn’t charged the parking. Which was nice of them.

Generally good didnt like the bottled water still offered (although expensive to reduce people purchasing?). Just remove it and offer tap water (if safe and drinkable) or water stations with cups/glasses. The hot chocolate and water stations in lobby are nice. Just use real mugs and cups. Remove plastic/paper cups completely. Have stayed multiple times now. Overall pleasant stay. Staff at The Rox bar can use some customer service improvement. (Didn’t seem friendly, wasn't happy to receive food and drink vouchers offered by the hotel, and had customers wait unnecessarily to pay bill). FOH check-in staff are efficient and welcoming.

The location was great, close to everything you need.