Country Houses Lake Neuchatel CA $183

"The staff at reception was efficient and friendly. The breakfast was pleasant and well-serviced. The location across from the train station was very convenient and the sound proofing of the hotel meant that the trains were not an intrusion. The Metro is right next door and gets you around easily. "

"The surrounding area was very nice and the room, though somewhat small, was quiet for an urban area. The breakfast was outstanding. We would stay again if we revisited Bern."

"The staffs are very friendly and helpful. Our rooms were very clean during our stay. When we asked for changing rooms because we prefer two twin beds, the staff in the front desk said there was a room available the next day without extra charge. The location of the hotel is close to the train station, so all the tourist attractions are within walking distance. Its also convenient for traveling to Interlaken for day trip. "

"The staff was helpful at check in and the water dispenser including sparkling water on each floor was a bonus. Location was good for those wanting to be away from Bern train station and Old Town, being a minute away from a bus/tram stop. A major problem is the chaos at breakfast time where there was hardly any seat."

"The location was fantastic, the room was fair, but...no ice, no fridge, no microwave, no way to keep any food from any meals or the store fresh purchases for later or reheat anything. The city shops basically shut down at 6pm so if you have not prepared for this it can be very frustrating when you have no way to save your food. Plan ahead and you will be fine, but as a traveler doing site seeing all day it was important to manage your food as restaurants in the area were very expensive and buying food from the store to save cost ment daily trips in the morning to the coop for food. The staff was amazing and helpful, the proximity to the train station makes daily travel very easy."

"Great location. Luxury amenities with very friendly staff"

"Staff was very helpful and the hotel was nice and comfortable and good location. "

"Not so good and I would not stay again"

"The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations. "