Benson Vacation Packages

We stayed one night and it was fine. Room was clean and staff were pleasant.

To begin, I booked this hotel because of its proximity to downtown - not for the amenities. That said, Zebra Unicorn is branded as a boutique luxury hotel - a role in which it fails abysmally. Let's be clear regarding parameters: Luxury to me means being free of all concern. Unfortunately Zebra Unicorn only added to mine.This began even before check in - as I was asked to provide an abundance of information prior to being given instructions for arrival. That in turn required I drop everything I was doing to spend 10 minutes addressing what is normally handled by the concierge on check in. Luxury? More like economic outsourcing where the consumer is delegated added responsibility. This was compounded by parking requirements upon check in. This required use of a parking garage which in turn required downloading a parking app. More hassle, more time wasted. So let's talk about the room.Yes, it was beautifully finished, props for top notch presentation. I would however gladly sacrifice some sheen and luster for more intuitive ergonomics. It's frustrating after a long day's drive to have to fumble with light switches, figuring out what operates what. Again, the complete antithesis of tranquil and serene. So yeah, all that glitters is not gold. Lesson learned. I can only hope that somewhere out there someone else is listening.

My only complaints are these: No pen on or in the desk though there was paper l. Alarm was never turned off by housekeeping so we were awoken very early

We were really impressed the kitchen had everything you could need for an extended stay. The pool felt great although you did have guest skimming the pool through the day. But over the stay was great the restaurant creosote was amazing and having the shuttle was awesome too. Great overall experience

The bathroom shower curtain didnt reach the tub. Water poured out. We told maintenance. They just brought us another shower curtain. The same exact length. This was a long term problem. Mildew and mold in base boards and caulking of bathroom. They said the maids did something to the shower curtain rod. Black residue in bottom of tub. The room was great. Great modern furnishings Pool and cabanas were amazing! Great for a little family get together. Had a beautiful fire feature at night.