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Reviews of Camping - Chalets Lac St-Augustin

2.5 out of 5
Camping - Chalets Lac St-Augustin
153, chemin du Lac, Saint-Augustin-de-Desmaures, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 53 reviews" "
Rating 8 - Good. 19 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
view of lake, pet friendly. full size appliances
Stayed 2 nights in Aug 2023

8/10 Good

Nancy

Travelled with partner
Liked: Amenities, property conditions & facilities
The cottage overall is cute. Just a few dirty items...the coffee pot was dirty and in the fidge was a little dirty. But thi being said, i would still come back. It was peaceful sitting around the fire at nite.
Stayed 1 night in Aug 2023

6/10 Okay

Andre

Travelled with family and small children
Having stayed here in 2016, I had an idea of what to expect. The property has since changed hands. On a positive note it does seem that the new ownership is investing in improving some aspects of this park. (new pool and casse-croute). We stayed in the same cabin as 2016 and very little had changed. The TV is no longer in the cabin (21), and the cabin needs a few repairs (leaky bathroom faucet, a burner not working) Laundry rooms in the park could use a cleanup to remove the cob webs etc. I hope that the new owners will take the time to read this feedback and i also want to say that overall I enjoy the convenience of the location and nearby Quebec City for a family vacation. Would still recommend for a family.
Stayed 5 nights in Jul 2023

10/10 Excellent

Bradley

Liked: Cleanliness, amenities, property conditions & facilities
Booked through Expedia, on our arrival day we were running late and they called to tell us they made a map for us of where our cabin was and had the key on the table. Great communication and service
Stayed 1 night in May 2023

10/10 Excellent

Rutul, Toronto, ON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice experience. We will definitely visit this place again
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a cabin right on the water. It was very quaint and peaceful. I was happy we could take our dogs with us too. We were at the very end of the lot and that may be why our wifi reception was really poor. I would go there again. It's about a half hour drive from Quebec city. Front desk was friendly and helpful and have is directions and tips where to park
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, basic 1 bdrm cottage. A couple annoyances ... WIFI was dubious for the period when we wanted to use it. And the sofa (which I think was actually a hide-a-bed) was ridiculously uncomfortable, unless you like sitting at a 20-degree tilt towards the middle. Was far more comfortable to sit on the hard wooden kitchen chair.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Make sure you get the updated cabins !!!
Our cabin did not look like any of the ones in the 98 photos on the website - it was filthy and had decor from over 25 years ago (judging by the dates on the magazines that were still in the drawer). The manager said they had recently bought the business and hadn't remodelled all the cabins yet - they obviously haven't cleaned them yet either. "Free toiletries" = shower gel dispenser - not even any handsoap. It was a nice location but a real let down not to get what we thought we'd paid (a rather expensive price) for.
Bottom of fridge when we arrived
Dirty uncomfortable mattress
This could have been easily cleaned to make a better impression
Damp floor with holes
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

6/10 Okay

petrina

Liked: Staff & service
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice campground. Just next to the lake. And near quebec old city around 20 mins drive. I like this place.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin was great. The property is just 20-25 min away from historical Quebec, and you get a peace and quite of the cottage almost in the city.
Stayed 3 nights in Jul 2019

8/10 Good

Paul, Edmundston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly campers and staff close to everything. Good food. I would recommend over a hotel anytime.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The chalet that was assigned to us must be updated, It was clean but there is a "smell " (smell of old furniture / closet) that lingers in the 3 bedrooms. We had to buy air freshener so we can go in and sleep at night. The beds are not that comfy.
Stayed 2 nights in Jul 2018
Response from Johanne on Jul 19, 2018
We founded the problem of the odor, it's now resolved.

6/10 Okay

Verified traveller

Good chalet property close to Quebec City. Sites are very close together but the view is beautiful. Small chalet and a bit worn. If you are a regular camper this is a good site to go to. Staff was very froendly and helpful and the camp site has been there for quite some time. It’s quite popular locally.
Stayed 2 nights in Jul 2018

8/10 Good

Chantal, Saint John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Our stat was enjoyable. Lovely quiet relaxing spot.
Stayed 2 nights in Jun 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was close to the city. Really quite. Nice alternative to hotel
Stayed 2 nights in Jun 2018

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business/ pleasure stay
the owners were very accomodating, rented one Chalet, which was too small and they graciously changed it for us . also gave us late check out which accommodated our needs If ever in Quebec city area again, I would definitely book again, Quiet, beautiful views of the lake and Pet Friendly!!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Happy Campers.
We were pleased with the cabin and the lovely view we had. The bathroom was spotless thank you for this. The staff were very pleasant. The whole site was lovely and quiet. The kitchen was well stocked with every kind of pan pot dish that you could imagine! How great is that. My grandchildren loved feeding the ducks and the squirrels. Only concern was that the floor was gritty when we came into the cabin. A good sweep helped with that. The one fan in the bedroom was covered with dust and could not be used for this reason.

10/10 Excellent

Andre, New Brunswick

Liked: Staff & service, property conditions & facilities, room comfort
Great little cabin
Enjoyed the facilities. Barbecue rental could be a bit newer and charcoal Provided or offer propane model, Floors could hve been better swept prior to arrival. Overall though it was an excellent location amazingproperty great amenities and a nice cabin. I'd build one withe the same design if I had the chance! My son enjoyed the play area!

10/10 Excellent

Cheng Ta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Sivachidambaram

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant getaway

10/10 Excellent

Pierrette, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cottage rental
Loved it

10/10 Excellent

john, RANSOMVILLE NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COTTAGE STAY NEAR QUEBEC CITY, QU.
It was a wonderful getaway for us. THE COTTAGE was immaculate view of the lake. We had plenty of dishes and pans. THE BED WAS COMFORTABLE AND WE THROUGHLY ENJOYED OUR STAY. THANK YOU111

8/10 Good

Stephanie, New Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May 7-9 '15; lovely anniversary weekend!
My husband and I spent 3 nights in a quaint chalet next to the lake and closest to the wharf. Our French is limited but we were easily accommodated. Any service requests were met quickly and staff were very friendly. We took our (large) dog with us; it is a huge campground (by New Brunswick standards :-) so there was ample room to walk him. Our days were spent in Quebec City; 15-20 min drive. However, there were plenty of services much handier. It was too early to take our canoe and the weather was rainy. But, access to water is easy and the lake looked lovely. We were outside when a plane took off and later landed! The chalet was well stocked and the bed comfortable (with a mirrored ceiling ;-). The bathroom was small (only a shower) but everything worked well. We would certainly return and are thinking a longer stay with our camper/boats should be planned!

10/10 Excellent

Tristan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Philippe

Liked: Cleanliness, room comfort
4 nuits proche Quebec en famille
Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort
Stayed 1 night in Oct 2019

8/10 Good

Jilû

Stayed 1 night in Oct 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ce reposer a la compagne proche de la grande ville
Super belle endroit super calme bien situé, près de tout, personnel agréable et à l'écoute , chalet propre et chaleureux, Point fort les animaux son accepté point bémol , le matelas étais trop dur a mon goût a moi,
Stayed 2 nights in Sep 2019

8/10 Good

Seraina

Liked: Cleanliness, staff & service
Für 1-2 Nächte gut
Das Chalet war sehr klein, wahrscheinlich weil wir nur zu zweit waren. Unseres war nicht auf den Bildern. Es war sauber und der Empfang super. Für 1-2 Nächte ok. Beim Check out war niemand dort und das Büro abgeschlossen, jedoch sollte es offen sein gemäss Öffnungszeiten. Zum Glück kam jemand, er hat dann jemanden angerufen dass das Office besetzt wird.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
La vue sur le lac tres beau point de vu restautent mediocre pas de dejeuner et la bouffe pas vraimemt bonne puis le service de la cantine le gars ne parle pas francais pizza pas mangeable rien de se que tu demande pour mettre sur la pizza est dedans
Stayed 3 nights in Aug 2019

8/10 Good

Florence

Liked: Staff & service
Chalet un peu vetuste mais éloignés du bruit de la route et à proximité de Montréal. L'environnement près du lac est très agréable. Malheureusement le wifi ne fonctionnait pas dans notre chalet
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
La situation est intéressante, l'équipement est correct, ....mais c'est SALE ! ....et là, c'est inadmissible.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Recommend.
퀘벡 근교의 별장과 캠핑촌이 함께 어우려져 있는 멋있는 장소. 호숫가를 끼고 있어 카누나 모터 보트를 즐길수 있다. 별장내에는 모든 제반 시설이 갖추어져 있어 특별히 따로 준비해 갈건 음식 뿐. 렌트 가격도 좋은 추천할만한 장소.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'était un beau petit chalet au bord de l'eau mais très désapointé qu'on pouvait pas se baigner. Aussi, nous voulions acheter des verres de terre pour la pêche et personne ne savait oû en acheter.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon séjour, personnel bienveillant camping calme
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pensez-y bien!
Séjour au chalet no 11. Chalet très malpropre. Il y avait des excréments sur la porte de la salle de bain. Sauce à spaghetti sur les murs. Portes et comptoirs sales. L'air climatisé était tellement sale que nous avions mal à la gorge. Après investigation, nous avons nettoyé le filtre du mieux qu'on pouvait. Chalet no 11 à côté du casse-croute qui possède un air climatisé très bruyant. Impossible de relaxer. Le bruit est assourdissant. J'ai fait une plainte et j'ai eu la propriétaire qui est venue se plaindre que c'était pas de sa faute qu'elle louait le casse-croûte et le monsieur du casse-croûte qui dit que lui 'il loue' à la propriétaire. L'enfer! Ils se renvoyaient la balle.Ils ont finalement posé un 'mur' pour couper le bruit mais ça marchait pas du tout. Il y avait une odeur de pourri dans le chalet. Il manquait un coude en dessous du lavabo de cuisine. Pas de mitaine de four, pas de BBQ (sur location seulement au charbon), grille-pain qui fonctionne une fois sur 2, kayak ne vaut pas la location à 10$\heure (trop usagé). Chalet très petit. Les photos sont trompeuses. Pas ou peu de commodités.L'emplacement (près de Québec et en face du Lac) est le seul point positif.
Stayed 4 nights in Aug 2018

6/10 Okay

Alain, LA RICHARDAIS

Disliked: Staff & service
Voyage à Québec
Très bien situé, ce camping est proche de la ville de Québec.
Stayed 2 nights in Jun 2018

6/10 Okay

alain

Liked: Cleanliness
la télévision ne marche pas quant il pleut. Manque de poste .

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort