Surfing/boogie boarding

Reviews of Grand Atlantic Ocean Resort

3.5 out of 5
Grand Atlantic Ocean Resort
2007 S Ocean Blvd, Myrtle Beach, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 514 out of 1008 reviews" "
Rating 8 - Good. 278 out of 1008 reviews" "
Rating 6 - Okay. 109 out of 1008 reviews" "
Rating 4 - Poor. 50 out of 1008 reviews" "
Rating 2 - Terrible. 57 out of 1008 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great location! Cleanliness !
Stayed 1 night in May 2024

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
1st time staying at this property. We went during Atlantic Beach Fest, which I didn’t realize there was an event. It REAKED of marajuana the entire time. My kids and I couldn’t even sit on the balcony because it smelled so bad. The parking garage was full of motorcycles and loud music even though you only had one parking spot per each room you had in a condo, there was 6 bikes parked in one spot taking up room and fear of hitting a bike when you parked. There is NOT enough parking spots for the condo and the spaces are so small. If you don’t drive a compact car, good luck getting in and out without damage. My kids enjoyed the pool and beach and it was relatively clean. A couple were doing inappropriate things in the hot tub. The rooms were clean but dated furniture and super uncomfortable beds. They did provide extra linens and took the trash when called. One of the supervisors banged on my door and yelled at me for setting towels outside. She was extremely rude. There was a funky smell around the pool area. And there are not any close restaurants in walking distance except this ghetto ice cream /bar thing. Then the people outside were rude and smoking more marjuana. It felt sketchy but I can’t say this is the hotels fault but they definitely did nothing about it and didn’t care even though they state there is a 250.00 fine for smoking. I probably won’t stay here again. I will go back to the Holiday Inn on the strip or somewhere cleaner even if I have to pay more.
Stayed 3 nights in May 2024

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a basic for the cost of a stay. Staff very friendly and helpful. Property was clean especially being a holiday weekend
Stayed 1 night in May 2024

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose to stay here when traveling for work. Accommodations are clean and well kept and staff always friendly.
Stayed 1 night in May 2024
Response from Grand Atlantic Management on May 25, 2024
We love returning guests! We appreciate you choosing the Grand Atlantic and we are happy our resort and our staff make the experience a pleasant one! We look forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Grand Atlantic on May 25, 2024
Thank you for the review! We appreciate you choosing the Grand Atlantic Resort and we hope you will be back to see us again.

8/10 Good

Shari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay at this resort and both times it has been a great experience!
Stayed 4 nights in May 2024
Response from Grand Atlantic on May 16, 2024
We are so glad you decided to come back! Thank you for the taking the time to leave a review. We love knowing that each stay has been a great one, and we hope the next one will be as well!

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit we booked was the two bedroom AND two bath unit with a full kitchen, living room and balcony on the beach. It was clean in good shape, the temperature was easy to regulate, it was perfect.
Stayed 5 nights in May 2024
Response from Grand Atlantic on May 16, 2024
Thank you for taking the time to leave a review. We are happy to hear that everything was perfect! We appreciate you choosing the Grand Atlantic Resort and we hope to see you again soon!

10/10 Excellent

Lea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool and easy beach access
Stayed 1 night in May 2024
Response from Grand Atlantic on May 16, 2024
We are so happy the kids enjoyed the pools! We are glad that your time at the beach was a great one; and we hope to see you again!

10/10 Excellent

Ashraf, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Atlantic Ocean from hotel balcony was overwhelmingly great. Nothing else mattered, like I found two cockroaches: one in the bathroom & the other in the kitchen area.
Response from Grand Atlantic customer service on May 13, 2024
Thank you for the great review! We are glad you enjoyed the view and that the small encounter did not take away from your trip. I will notify pest control immediately. We hope to see you for another great stay in the future.

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Grand Atlantic customer service on May 6, 2024
Thank you for the review! We hope you will be back for another great stay!

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, the only complaint I have small TV's
Stayed 2 nights in May 2024
Response from Grand Atlantic customer service on May 6, 2024
We greatly appreciate the feedback and currently most of our tv's are 43-55in. There are very few of the 32 inches left in the bedrooms. Perhaps you stayed in one of those units? Thank you for taking the time to leave a review. We hope to see you again.

10/10 Excellent

Zarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at The Grand Atlantic. I liked how it’s on the quieter side of the beach strip. Check-in was simple. Front desk staff was informative and nice. We were on the 19th floor. The room was beautiful & clean. Spacious, nice view of the beach and the street. Parking was convenient but a little tight so be careful coming in and out. Really close to the firework show that happened. Will definitely recommend. Would stay again too!
Stayed 1 night in May 2024
Response from Grand Atlantic customer service on May 6, 2024
We are so happy to see your first stay here was a great one! The parking deck can be tight, especially for larger vehicles. We do have an open lot available for parking that is located across the street as well. We are so glad you enjoyed your condo and that you were able to see the fireworks in Myrtle Beach. We appreciate your feedback and we sincerely hope to see you again for another great stay!

8/10 Good

Jazmin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom area was really nice. Nice indoor & outdoor pool
Stayed 1 night in Apr 2024
Response from Grand Atlantic on Apr 29, 2024
Thank you for taking the time to leave a review! We greatly appreciate you letting us know that you enjoyed the condo and the facilities during your stay. We sincerely hope to see you again for a future stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Grand Atlantic on Apr 27, 2024
Thank you for the review! We appreciate you choosing Grand Atlantic Ocean Resort and we hope to see you again for a future stay.

10/10 Excellent

ernst

Liked: Cleanliness, amenities
Great view, room very clean and tidy with updated amenities.
Stayed 1 night in Apr 2024
Response from Grand Atlantic on Apr 22, 2024
Thank you so much for taking the time to leave a review! We are so glad you found everything to your liking, and we hope to see you again for another great stay!

10/10 Excellent

Jammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Grand Atlantic on Apr 23, 2024
Thank you for taking the time to leave a review; we greatly appreciate it! We hope to see you again in the future for another great stay!

10/10 Excellent

Rajagopalan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Grand Atlantic customer service on May 6, 2024
We are happy to see you had a great stay! We thank you for taking the time to leave a review, and we hope to see you again for a future stay.

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice &clean quiet and had everything we needed
Stayed 2 nights in Apr 2024
Response from Grand Atlantic on Apr 14, 2024
We are so happy to see that you had a great stay with us! We appreciate you taking the time to leave a review and we hope you will be back to see us again!

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that when I went onto the balcony it smell like someone was smoking
Stayed 3 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo had lot of room.
Stayed 4 nights in Apr 2024
Response from Grand Atlantic customer service on Apr 6, 2024
Thank you so much for leaving a review! We greatly appreciate it. We are so happy to see you enjoyed your stay and we hope to see you again!

8/10 Good

Danielle

Liked: Staff & service, property conditions & facilities
Nice stay!
Stayed 4 nights in Mar 2024
Response from Grand Atlantic customer service on Apr 6, 2024
We are glad you enjoyed your time here with us at the Grand Atlantic! We hope you will keep us in mind for your next trip to the beach.

4/10 Poor

MaryAnn

Disliked: Staff & service, property conditions & facilities
In addition to the creepy atmosphere as a whole, the room was very dated and it advertised as having a restaurant m, which it did not have. Nearest place for breakfast was 3 blocks away.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hi MaryAnn - We are sorry that your one night stay did not meet your expectations. The resort does have a restaurant but it only serves lunch and dinner.

8/10 Good

Kenneth

Travelled with family
The staff was very helpful, pleasant and friendly. The service was excellent! Our room was very clean & quiet.
Stayed 5 nights in Mar 2024
Response from Manager on Apr 2, 2024
Thank you for choosing to stay with us Kenneth. We hope to see you again in the future.

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set up of one bedroom condo is well done and is always clean. I stay here once a month while travelling for work. Staff is always friendly and very responsive if there is any issue.
Stayed 1 night in Mar 2024
Response from Grand Atlantic on Mar 16, 2024
Thank you so much for your kind words! we are happy to hear that you enjoy your time with us and that each experience is a great one. We greatly appreciate you choosing the Grand Atlantic Resort and we look forward to seeing you again next month!

10/10 Excellent

Sara, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved this property. It was very nice and clean. The staff was very friendly and knowledgeable. Parking deck is conveniently attached to the rooms and the pool, lazy river, and hot tub were fun.
Stayed 2 nights in Mar 2024
Response from Grand Atlantic customer service on Mar 8, 2024
Thank you for taking the time to leave a review. We are so happy to see you enjoyed your stay with us here at the Grand Atlantic! We appreciate the kind words and we hope you will be back again for another memorable stay!

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Deal love it I'll be back I feel like I was home 🏡
Stayed 2 nights in Feb 2024
Response from Grand Atlantic customer service on Feb 29, 2024
We are so happy to hear that you felt like you were at home with us! That is the greatest compliment we could receive. We thank you so much for choosing Grand Atlantic Resort and we look forward to seeing you again!

10/10 Excellent

Lakyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Grand Atlantic on Feb 29, 2024
Thank you so much for taking the time to leave a review! We thank you for choosing Grand Atlantic Resort and we hope to see you again for another great stay.

10/10 Excellent

Alonzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ammenities
Very Clean, Very Very nice stay.
Stayed 2 nights in Feb 2024
Response from Grand Atlantic customer service on Feb 23, 2024
Thank you for taking the time to leave a review; we are so glad you enjoyed your stay here with us and we look forward to seeing you again!

10/10 Excellent

Lillie, Florence

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Grand Atlantic customer service on Feb 23, 2024
We are happy to see you enjoyed your stay! We appreciate you taking the time to let us know that we were able to make your time here a great one. Thank you for choosing Grand Atlantic Resort!

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Grand Atlantic customer service on Feb 21, 2024
We are so happy you enjoyed your stay here at the Grand Atlantic! We appreciate you taking the time to leave a review and we hope to see you again.

2/10 Terrible

Randalyn

Travelled with partner
Disliked: Staff & service
Staff not very accommodating when problems arise I asked to have my room moved due to the loud obnoxious noise, yelling, and screaming, knocking on my door from the room next-door I was told that they could not accommodate me.
Response from Grand Atlantic on Feb 21, 2024
I apologize that your stay was less than excellent. We strive to make every guests experience a great one and address any issues as they arise when they are reported. This was a holiday weekend and the resort was full. If moving you had been an option we would have been happy to do so, but as explained at check-out there is a noise ordinance policy for the resort and it is strictly enforced by our security team between the hours of 10pm-8am. The guest was issued a warning after we were made aware, and no other issues were reported therefore after. We take all complaints seriously and do our best to ensure they are resolved quickly. We hope you will give Grand Atlantic another chance and we recommend booking one of our full condos as they are not attached rooms.

8/10 Good

TIFFANY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean however the area wasn't the best. Plus the bathroom smelled like smoke and after we informed the manager they started because they told us we could switch rooms (which was after 3 kids unpacked and took showers etc) And we declined there was nothing else they could do. It irritated us to the point we would never stay there again. But PH-2 was nice. It was a 3 BEDROOM 3 BATHROOM CONDO. It sleeps 10 but I only took my immediate family for a quick weekend getaway.
Stayed 2 nights in Feb 2024
Response from Grand Atlantic customer service on Feb 19, 2024
We appreciate you taking the time to leave a review. Please know that we have a strict no smoking policy and that all reports of smoking are taken seriously. The front desk did offer to move you the night you checked in as this was the best option available for such a late arrival and we do not have housekeeping here after 11pm. Your room was inspected by the housekeeping manager the very next morning and although housekeeping could not find any evidence of this, they did treat the room as if there had been. After this occurred we had no further reports of the smoke smell. When you mentioned it at departure, management did state that we were happy to assist and that since you had declined to move and the issue taken care of the very next day that we could not apply a discount as all solutions had been declined. We take all complaints seriously and do our best to rectify any issues. We thank you for choosing the Grand Atlantic Resort.

10/10 Excellent

Markee

Stayed 1 night in Jan 2024
Response from Grand Atlantic on Feb 7, 2024
We are so glad you enjoyed your stay here with us! We thank you for taking the time to leave a review and we hope to see you again.

10/10 Excellent

Dashawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View!
Super easy check in! Nice staff & very clean furniture could use some updating but overall very nice & exceptional for the price!
Stayed 1 night in Jan 2024
Response from Grand Atlantic on Jan 24, 2024
Thank you for taking the time to leave a review. We appreciate all feedback as it helps us to improve future stays. We are always making updates to the property and the condos. Keep in mind each condo is individually owned and décor varies. We are so glad you enjoyed your stay here with us and we hope to see you again. We appreciate your kind words and we will make sure to pass it along to the staff.

10/10 Excellent

Porschia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Grand Atlantic on Jan 20, 2024
We are so glad you enjoyed your stay! We hope you will visit us again.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Grand Atlantic on Jan 20, 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your time with us.

10/10 Excellent

Israel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A
Stayed 1 night in Jan 2024
Response from Grand Atlantic on Jan 20, 2024
We appreciate you taking the time to let us know you enjoyed your stay! We hope you will be back again for another great visit.

6/10 Okay

Jacquelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was okay but it could’ve been more better overall stay
Stayed 3 nights in Dec 2023
Response from Grand Atlantic customer service on Jan 20, 2024
Thank you for taking the time to leave feedback. We would love to know more on how we could have improved your stay with us. Please feel free to contact us anytime.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Grand Atlantic customer service on Jan 20, 2024
We appreciate your review and we hope your next stay will be even better.

10/10 Excellent

Anthonyjerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Grand Atlantic customer service on Jan 20, 2024
Thank you for the review! We are glad you enjoyed your stay.

10/10 Excellent

Tela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect!
Loved everything from the welcoming staff to the adorable condo. Perfect location as well! I can’t wait to return!
Stayed 3 nights in Dec 2023
Response from Grand Atlantic customer service on Jan 20, 2024
Thank you so much for the positive feedback! I will make sure to let the staff know about your kind words. We are glad you enjoyed your stay and we can't wait to see you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Dec 2023
Response from Grand Atlantic on Jan 20, 2024
We appreciate you taking the time to leave a review! We are happy to see you enjoyed your stay with us, and we look forward to seeing you again.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Grand Atlantic customer service on Jan 20, 2024
Thank you for the review! We appreciate you taking the time to let us know you enjoyed your stay.

6/10 Okay

Carleather

Travelled with family and small children
Liked: Staff & service
The room wasn't as pleasing as before.
Stayed 3 nights in Dec 2023
Response from Grand Atlantic on Jan 20, 2024
We appreciate you taking the time to leave a review. We would love to know what you did not like about your unit. All of the condos are individually owned, so the décor does change. If it was not an esthetic issue we do have staff on hand 24/7 to assist with any issue that arise.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Grand Atlantic on Jan 20, 2024
10 out of 10! Thank you, so much! We love knowing that you enjoyed your time here, and we hope you will be back for another great stay.

6/10 Okay

Oscar

Travelled with family
Stayed 2 nights in Dec 2023
Response from Grand Atlantic Management on Jan 20, 2024
We appreciate you taking the time to leave a review and we would love to know how we could have improved your stay. Please feel free to contact us at anytime.

6/10 Okay

Tania

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room was clean but the whole property was old and a bit rundown.
Stayed 1 night in Dec 2023
Response from Grand Atlantic customer service on Jan 20, 2024
Thank you for taking the time to leave a review, we appreciate all feedback as it helps us to improve future stays. That being said, the property is updated regularly and upgrades done yearly. We just finished several major projects before your stay including new landscaping and murals our front. We also have plans for the pool area coming soon. I would love to know what areas you are referring to. Please feel free to contact us anytime.

10/10 Excellent

Tongia

Stayed 1 night in Dec 2023
Response from Grand Atlantic customer service on Jan 20, 2024
We are happy you enjoyed your time here at the Grand Atlantic! We hope your next stay is just as great!

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Grand Atlantic on Jan 20, 2024
We appreciate you taking the time to leave a review! We strive for excellence and we love knowing you had the best stay possible.

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Grand Atlantic on Nov 28, 2023
We are happy to hear you enjoyed your stay! We hope to see you again!