Interior

Reviews of Hotel William Gray

4.5 out of 5
Hotel William Gray
421 Rue St-Vincent, Vieux, Montreal, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1072 out of 1403 reviews" "
Rating 8 - Good. 230 out of 1403 reviews" "
Rating 6 - Okay. 50 out of 1403 reviews" "
Rating 4 - Poor. 30 out of 1403 reviews" "
Rating 2 - Terrible. 21 out of 1403 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Scott, Kitchener

Business traveller
Liked: Cleanliness
The front desk staff was HORRIBLE …..they could care less about service. They just stand there and ask you to love aside ….Rude and unprofessional
Stayed 1 night in May 2024

10/10 Excellent

Niel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay in the heart of Old Montreal. Everything is just outside the door. Very friendly staff.
Stayed 2 nights in May 2024
Response from The front desk team on May 13, 2024
Bonjour Niel, Thank you so much for your fantastic review! We're thrilled to hear you enjoyed your stay in the heart of Old Montreal and that you found everything you needed right at your doorstep. We also appreciate you mentioning our friendly staff – they work hard to ensure our guests have a wonderful experience.We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s what you would expect from a very well operated boutique hotel. Top notch.
Stayed 1 night in May 2024
Response from The front desk team on May 11, 2024
Bonjour Carlos,Thank you for your kind words and for highlighting our efforts to provide a top-notch experience. We're thrilled to hear that your stay met your expectations and hope to welcome you back to our boutique hotel soon!Warm regards,

6/10 Okay

Mariana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is not what I expected but it was okay. I would not book it again although the location is very good. I had problems with noise during my stay.
Stayed 1 night in May 2024
Response from The front desk team on May 10, 2024
Bonjour Mariana, Thank you for your feedback on your recent stay with us. We're disappointed to hear it wasn't quite what you expected, especially considering the convenient location.We sincerely apologize for the noise disturbance you experienced during your stay. We take guest comfort very seriously and will investigate this issue further to prevent it from happening again.Would you be willing to share some details about the noise you encountered? This information would be very helpful in addressing the problem and improving the experience for future guests.While we understand you wouldn't book with us again at this time, we would love the opportunity to show you the improvements we're making. Perhaps you'd consider giving us another chance in the future?Thank you again for your feedback.Sincerely,

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The manager was very accommodating and friendly
Stayed 1 night in May 2024
Response from The front desk team on May 10, 2024
Bonjour Kathryn, Thank you for taking the time to leave a review! We're thrilled to hear that you found our manager accommodating and friendly. We take pride in providing excellent service, and it's wonderful to know our team members are making a positive impact.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide another exceptional experience.Sincerely,

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was great. I would highly recommend when visiting. The gym was great, the rooftop bar was great & the location was perfect.
Stayed 3 nights in May 2024
Response from The front desk team on May 6, 2024
Bonjour Lori,Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every aspect of your visit, from our amenities like the gym and rooftop bar to our prime location, exceeds your expectations. We truly appreciate your recommendation and hope to welcome you back again soon for another memorable stay! If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was professional, friendly and accommodating. We were very well taken care...pampered. Restaurants were reasonably priced and the food experience was very good.
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 29, 2024
Bonjour Paul, Thank you for sharing such a delightful review! It truly warms our hearts to know your stay transcended comfort and became a pampering experience. We take great pride in our professional yet friendly staff, and their ability to accommodate your needs is their top priority. Sharing your kind words about them will certainly boost their morale.We're also thrilled you enjoyed the restaurants! Finding reasonably priced dining options with excellent food is a winning combination, and we're happy we delivered on that front.Thank you again for choosing our hotel for your stay. We strive to create unforgettable experiences, and it sounds like we succeeded! We eagerly await your return for another opportunity to pamper you.Sincerely,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This trip was planned in less than an hour. The hotel was amazing right from the greeting by the valets, to check in, to check out. The room was beautiful, comfy and warm. We ate 2 meals at the hotel restaurants, and the service was the best we’ve ever had. The food was exactly as ordered and perfect. Certainly coming back.
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 29, 2024
Bonjour David, Thank you for taking the time to write such a fantastic review! We're thrilled to hear that your last-minute trip turned into an amazing experience. It sounds like everything exceeded your expectations, from the friendly valets and smooth check-in process to the beautiful and comfortable room.We would love to welcome you back again soon! Whether you're planning another spontaneous getaway or a longer stay, we're confident we can create another unforgettable experience for you.Warm regards,

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff so welcoming, lovely property and room. The area was safe, historic with lots of things to do and see. The rain forest shower was amazingly relaxing. In my opinion this is an exceptional hotel I would gladly visit again
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 26, 2024
Bonjour Patricia,Thank you so much for taking the time to write such a fantastic review! We're thrilled to hear that you enjoyed your stay with us - from the friendly staff and beautiful property to the relaxing rain shower and the fun things to do in the historic area.We'd love to welcome you back again soon!In the meantime, if there's anything we can do to help you plan your next visit, please don't hesitate to reach out.Sincerely,

10/10 Excellent

Yana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing birthday weekend. Property exceeded our expectations.
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 26, 2024
Bonjour Yana, That sounds fantastic! Happy belated birthday! It's always wonderful to hear when a place goes above and beyond. Sounds like the perfect getaway. We hope to have the chance to welcome you back soon!Warm regards,

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 26, 2024
Bonjour Gary, Thank you so much for taking the time to give us a review!Thank you again for choosing us, and we welcome you back anytime.Sincerely,

10/10 Excellent

Belissa

Stayed 2 nights in Apr 2024
Response from The front desk team on May 10, 2024
Bonjour Belissa, Thank you so much for your 5-star review! We're absolutely delighted to hear that you had such a positive experience with us.We hope you'll consider staying with us again soon! We truly appreciate your business!Sincerely,

10/10 Excellent

Din

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The front desk team on May 10, 2024
Bonjour Din, Thank you so much for your 5-star review! We're absolutely delighted to hear that you had such a positive experience with us.We hope you'll consider staying with us again soon! We truly appreciate your business!Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel. Great location. Incredible staff. It offers everything at a very high level.
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 22, 2024
Bonjour Peter, Thank you so much for your kind words! We strive to provide an exceptional experience for our guests, and it's incredibly rewarding to hear we succeeded on all fronts - location, staff, and amenities. We appreciate you choosing us, and we hope to welcome you back again soon!Warm regards,

10/10 Excellent

Marjael

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was very close to a lot of interest points in the Old Port. They had a room available for me when I arrived at 2pm and were able to check me in right away. The room was gorgeous and stocked with amenities. I was planning on taking advantage of their beautiful terrasse if it got too crowded in the ports to watch the eclipse, but I ended up loving the vibes in the crowd. I'll make sure to check out the domes in the terrasse next time though. It was an absolute pleasure staying at this hotel.
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 22, 2024
Dear Marjael,Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that our location was perfect for exploring the Old Port and that you were able to check in early and enjoy your beautiful room.We're happy to hear you loved the vibes of the crowd at the port during the eclipse, but we also can't wait for you to experience the tranquility of our rooftop domes next time! They offer stunning views and a unique atmosphere, perfect for relaxing or enjoying a drink.We hope to welcome you back again soon!Sincerely,

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nikola Nodilo - Director of Front Desk on May 6, 2024
Dear David,Thank you for choosing the Hotel William Gray for your recent visit to Old Montreal.We are grateful for the time taken to rate your stay and we thank you for the perfect score.Kindest regards.

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I keep coming back to the William Gray every time I am in Montreal. Possibly the best place to stay while in the city. Beautiful space, excellent location and impeccable service
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 15, 2024
Bonjour Louis, Thank you for taking the time to share such a wonderful review! We are thrilled to hear that the William Gray has become your go-to hotel in Montreal. It truly means a lot to us that you keep coming back.We strive to create a beautiful space, a central location, and of course, impeccable service for our guests. Knowing we've achieved that for you is incredibly rewarding.Is there anything we can do to make your next stay even better? We would love to welcome you back again soon.Sincerely,

10/10 Excellent

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, they are quick, courteous, helpful. We would happily stay again.
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Eugene, We're so grateful for your 5-star review! Hearing that our staff was quick, courteous, and helpful truly makes our day. It's our pleasure to provide exceptional service, and we're thrilled it made a positive impact on your stay. We'd love to welcome you back again for another enjoyable experience!Warm regards,

10/10 Excellent

karen

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing hotel with charm and modern aesthetic. The staff were welcoming and provided excellent customer service from the reception area to the restaurant highly recommend staying at this hotel great walking score to all the old city area of Montreal.
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Karen, Thank you so much for the fantastic 5-star review! We're delighted you found the perfect blend of charm and modern design in our hotel. It's wonderful to hear that our staff's warm hospitality extended throughout your stay, from reception to the restaurant. We take pride in providing excellent customer service and appreciate you recognizing it. The walkable location in Old Montreal is definitely a highlight, putting you right in the heart of the action. We hope you'll choose us again for your next Montreal adventure!Warm regards,

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk service was great as were the valets. Beds very comfortable and the shower has tons of shower heads, amazing! We were able to go to the rooftop to watch the eclipse which was perfect. Close to so many bars, restaurants, science center, myseums, etc.
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Holly, Wow, it sounds like your stay with us was truly exceptional! We're so glad the front desk and valet service exceeded your expectations, and that the comfy beds and amazing shower made for a relaxing stay. We're thrilled the rooftop provided the perfect spot to witness the eclipse - what a memorable experience! The location near all the great bars, restaurants, and attractions in Old Montreal is definitely a perk. Thank you for choosing us and for the fantastic 5-star review! We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The front desk team on Apr 13, 2024
Bonjour Melissa, Thank you so much for the fantastic review! We're thrilled you had a 5-star experience in Old Montreal. Your kind words motivate us to keep providing exceptional service. We truly hope to welcome you back soon!Warm regards,

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The views and quality services
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Danielle, Thank you so much for the fantastic review! We're thrilled you had a 5-star experience in Old Montreal. Your kind words motivate us to keep providing exceptional service. We truly hope to welcome you back soonWarm regards,

10/10 Excellent

André

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour André, Merci beaucoup pour votre critique fantastique ! Nous sommes ravis que vous ayez vécu une expérience 5 étoiles dans le Vieux-Montréal. Vos aimables paroles nous motivent à continuer à offrir un service exceptionnel. Nous espérons sincèrement vous revoir bientôt !Cordialement,

10/10 Excellent

Alana

Stayed 1 night in Apr 2024
Response from The front desk team on Apr 29, 2024
Dear Alana,Thank you so much for your incredible 5-star review! We're delighted to hear that you had a wonderful stay with us. Knowing that we met your expectations and provided a comfortable and enjoyable experience is our ultimate goal. Your feedback is very valuable to us. We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Eric, Lawrence

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Eric, Thank you so much for the fantastic review! We're thrilled you had a 5-star experience in Old Montreal. Your kind words motivate us to keep providing exceptional service. We truly hope to welcome you back soon!Warm regards,

10/10 Excellent

Mary Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect! We enjoyed the hotel and the surrounding area. The best part was how everyone was so pleasant and friendly! They couldn’t do enough and we appreciated that.
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Mary Beth, Thank you so much for your 5-star review! We're thrilled to hear you enjoyed both the hotel and exploring Old Montreal. Especially, we're delighted that our staff provided such a friendly and helpful experience. Their kindness and willingness to go the extra mile are our top priorities, and we're so happy this shone through. We hope to welcome you back again soon!Warm regards,

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 29, 2024
Dear William,Thank you so much for your incredible 5-star review! We're delighted to hear that you had a wonderful stay with us. Knowing that we met your expectations and provided a comfortable and enjoyable experience is our ultimate goal. Your feedback is very valuable to us. We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel William Gray was an excellent stay. Location is perfect. Walking distance to so many great shops and places to eat or adventure to. Maggie oaks restaurant was very nice. The gym was a good size with yoga mats and new equipment. No resistance machine. The king deluxe room was just ok, we were upgraded to the suite and it was amazing! The beds are very comfortable. Soso at the front desk was very lovely and made our anniversary trip special. Overall, staff was very accommodating and professional. They made our experience in Montreal very enjoyable.
Stayed 5 nights in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Christopher, Thank you for taking the time to write such a detailed review! We're so glad you enjoyed your stay at Hotel William Gray. It sounds like the location was ideal for exploring Montreal's shops and restaurants, and we're thrilled you loved Maggie Oakes and the well-equipped gym. We appreciate you letting us know about the lack of resistance machines, and we'll definitely keep that in mind. We're especially happy to hear that Soso made your anniversary trip even more special with the room upgrade - what a wonderful touch! We strive for exceptional service from all our staff, and we're glad they helped make your Montreal experience unforgettable.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As a resident of Old Montreal, I’ve been to Hotel William Grey many times for lunch, brunch and of course cocktails on the fabulous rooftop terrace. I recently sold my condo and found myself playing tourist in my own neighborhood. HWG seemed like the logical choice: excellent location, upscale and plenty of amenities. Wow, what a great stay! I should start by mentioning how friendly and helpful the staff was. I travel quite a bit and always appreciate excellent customer service, well done! The room was nicely appointed, quiet and comfortable. Finally all of the restaurants and bars were excellent. I really enjoyed my stay and will put Hotel William Grey as my top choice in Old Montreal whenever I’m in town.
Stayed 2 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Todd, Thank you for choosing Hotel William Gray and for sharing your fantastic experience! We're thrilled you enjoyed the friendly staff, the comfort of your room, and the delicious offerings at our restaurants and bars. Coming from a seasoned Montrealer like yourself, your compliments mean even more. We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Charla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and very clean. Location was excellent. Parking with the valet was easy and they were courteous to give us late check out. We were given a room with a beautiful view!
Stayed 2 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Charla, We're thrilled you had a 5-star stay! Thank you for mentioning the spacious room, great location, and helpful valet team. We're glad they could accommodate your late check-out and provide a scenic view - perfect for enjoying the cityWarm regards,

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, all staff interactions were above and beyond. Would recommend again.
Stayed 3 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Hilary,We're thrilled you loved the location and our staff! Their dedication to exceeding expectations means a lot to us. Thank you for recommending us, and we hope to see you again soon!Warm regards,

10/10 Excellent

Elion

Liked: Cleanliness, property conditions & facilities
We had an excellent experience at William Gray Hotel. Staff was friendly and easygoing. Lots of amenities. Room was clean. Restaurant was very good. We will definitely come back.
Stayed 2 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Elion, Thank you for sharing your wonderful experience at the William Gray! We're thrilled to hear you enjoyed the friendly staff, amenities, and delicious restaurant. We look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Gilbert, Lachute

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay when in Montreal
Stayed 1 night in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Gilbert, Thanks so much for the kind words! We're thrilled you enjoyed your stay at the William Gray. We look forward to welcoming you back to Montreal soon!Warm regards,

10/10 Excellent

Victor

Stayed 2 nights in Feb 2024
Response from The front desk team on Apr 22, 2024
Dear Victor,Thank you for the amazing review! We're so happy to hear you enjoyed everything from our location to our staff. Your kind words motivate us to keep providing exceptional experiences. We look forward to welcoming you back again!Warm regards,

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly.
Stayed 3 nights in Mar 2024
Response from The front desk team on Mar 24, 2024
Bonjour Kyla, We are thrilled to hear that you found our experience to be clean and friendly.We strive to create a welcoming and positive environment for all our customers, so your feedback truly means a lot to us.We hope to see you again soon!Sincerely,

10/10 Excellent

Sky, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and aesthetically pleasing hotel.
Stayed 3 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Sky,Thank you for your kind words! We're delighted to hear that you found our hotel excellent and aesthetically pleasing. We strive to provide a memorable experience for all our guests, and it's wonderful to know that we succeeded in creating a positive impression. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed at March break. Nice property in an excellent location. No amenities available such as hot tub or steam room unless you paid to use the spa.
Stayed 2 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Henry,Thank you for your feedback! We're glad to hear you enjoyed our property and its prime location. We strive to provide a comfortable experience for all our guests and will take your comments into consideration. We hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards.

10/10 Excellent

Klayton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Clean place. Spacious and well equipped gym. Connected to a great coffee place.
Stayed 4 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Klayton,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our excellent service and found our gym to be clean, spacious, and well-equipped. We're also thrilled to be connected to a great coffee place for your convenience. We appreciate your support and look forward to welcoming you back soon!Kind regards.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful! Valet was so kind.
Stayed 1 night in Mar 2024
Response from The front desk team on Mar 18, 2024
Bonjour Emma, Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience, and it's especially great to know that our valet team made a positive impression on you with their kindness. We strive to provide exceptional service and ensure that every aspect of your visit is memorable. Your feedback is truly appreciated, and we look forward to welcoming you back soon!Warm regards,

10/10 Excellent

JUNG KWAN, VANCOUVER

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location with nice people~
Stayed 2 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Jung Kwan,Thank you for your kind words! We're thrilled to hear that you enjoyed our location and found our staff to be pleasant. We hope to welcome you back again soon for another great experience.

10/10 Excellent

Katarina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Friendly staff and quick valet service.
Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 17, 2024
Dear Katarina,Thank you for sharing your experience! We're delighted to hear that you found our check-in process smooth, our staff friendly, and our valet service efficient. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Kind regards!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Service was amazing
Stayed 3 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 17, 2024
Deat Michael,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our service. We strive to provide exceptional service to all our customers, and it's always wonderful to receive such positive feedback. We look forward to serving you again in the future!Kind regards.

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Jennifer, Thank you so much for taking the time to share your wonderful experience and for giving us a perfect rating! We're thrilled to hear that you enjoyed all aspects of your stay. Hope to have the chance to welcome you back soon!Warm regards,

10/10 Excellent

Daniella

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This boutique hotel is amazing and did not disappoint. The guest services were so friendly and kind. They let us check in early. The design is modern and trendy. The beds were comfortable and the shower had more jets than I could even figure out. Its in Old Montreal and close to everything by foot. Just perfect.
Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 17, 2024
Dear Daniella, We're thrilled to hear that your stay at our boutique hotel exceeded your expectations. Providing exceptional guest services and ensuring comfort are our top priorities, and we're delighted that you appreciated our efforts. We're glad you enjoyed our modern and trendy design, comfortable beds, and invigorating shower experience. Being situated in Old Montreal, we strive to offer convenience and proximity to the area's attractions. It was a pleasure to have you as our guest, and we hope to welcome you back for another perfect stay in the future!Kind regards!

10/10 Excellent

Isobel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay here! Unfortunately there were protests going on outside of the hotel when we arrived so we had a more difficult time parking but later in the evening the valet went and got our car from where we parked for us and it was smooth sailing from there. The staff was very friendly including our waitress at Maggie oaks! We will definitely stay here again when we come back to Montreal !
Stayed 1 night in Mar 2024
Response from The front desk team on Mar 16, 2024
Bonjour Isobel,Thank you for sharing your positive experience at our hotel, despite the initial inconvenience due to the protests. We're thrilled to hear that our staff, including your waitress at Maggie Oaks, went above and beyond to ensure the rest of your stay was seamless. We look forward to welcoming you back to Montreal!Warm regards,

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Matt, Thank you so much for taking the time to share your wonderful experience and for giving us a perfect rating! We're thrilled to hear that you enjoyed all aspects of your stay. Hope to have the chance to welcome you back soon!Warm regards,

6/10 Okay

Terrence

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location in old town and a nice hotel. I wasn't impressed with the lack of food options (room service stops at 11) as we arrived late in the evening. The front desk staff didn't seem to care, and told us that there were chips in the room. Hallways doors were loud and woke us up several times.
Stayed 4 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Terrence,Thank you for sharing your experience with us. We appreciate your kind words about our location and hotel. We apologize for any inconvenience you faced regarding the limited food options and the noise from hallway doors. Your feedback is valuable to us, and we will address these issues with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Regards.

10/10 Excellent

Kaven, Sorel Tracy

Stayed 1 night in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Kaven, Thank you so much for taking the time to share your wonderful experience and for giving us a perfect rating! We're thrilled to hear that you enjoyed all aspects of your stay. Hope to have the chance to welcome you back soon!Warm regards,

6/10 Okay

Chris

Travelled with partner
Disliked: Property conditions & facilities
Check in attendant did give a great explaining of property or location. Shower had a leak. Room assigned was faxing a roofline with no view.
Stayed 1 night in Mar 2024
Response from The front desk team on Mar 16, 2024
Bonjour Chris, Thank you for sharing your feedback with us. We apologize for the challenges you encountered, including the shower leak and the unsatisfactory view from your room. Rest assured, we will address these issues promptly to ensure a better experience for all our guests.Warm regards,

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 31, 2024
Dear Steven,Thank you for choosing Hotel William Gray during your recent visit to Old Montreal. We appreciate the time taken to rate your experience and we thank you for the perfect score.Kind regards.