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Reviews of Globe Runner Hotel & Hostel

2 out of 5
Globe Runner Hotel & Hostel
4, Lypynskoho St., Kyiv

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Globe Runner Team on Feb 2, 2022
Dear Jonathan, thank you for the feedback on the recent stay you had at Globe Runner. We are looking forward to welcome you back again soon! Sincerely, Globe Runner Team

10/10 Excellent

myles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hostel in the world
I have stayed in many hostels and this is head and shoulders above others. They have clearly put time Money and thought it and it shows. Nicely done, lovely rooms and great and quiet location.
Stayed 3 nights in Dec 2021
Response from Globe Runner Team on Dec 7, 2021
Dear Myles, Thank you very much for the nice review and high rating! We were happy to host you at Globe Runner. Furthermore, allow us to thank you for the compliments! They truly inspire us and make our efforts valued. Our entire team is looking forward to welcoming you back soon for another amazing stay! Sincerely, Globe Runner Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Globe Runner Team on Nov 2, 2021
Dear Guest, Thank you for the review on your stay at Globe Runner! We are looking forward to welcome you at our travellers' hub again, when you're back to Kyiv! Kind regards, Globe Runner Team

8/10 Good

Guy

Stayed 3 nights in Oct 2021
Response from Globe Runner Team on Oct 23, 2021
Dear Guy, Thank you for the feedback on your recent stay at Globe Runner. We wil be happy to welcome you again soon! Kind regards, Globe Runner Team

8/10 Good

Ozgur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Russell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I did not realize that I was booked in a shared room, which was not clear on the booking reservation.... In the middle of the night on the night of my first day, one of the others in the room decided to do a physical gym-type workout for over an hour. This was unbearable. I checked out, but the charge for ten days was still on my account, never refunded. My actual stay was only one night, but the remainder was not removed, even though I cancelled it through Expedia. This is a bad business practice, and I will report it further, if there is no refund.
Stayed 9 nights in Sep 2021
Response from Mariia Fedorchenko, Resident Manager on Sep 28, 2021
Dear Russel, It was an absolute honor for us to host you at Globe Runner and we thank you for taking the time to share your experience with us. We really appreciate all of the feedbacks we constantly receive from our guests and thoroughly viewing each of it helps us to improve the way we do things here at Globe Runner. Speaking the truth, we feel saddened to read your comments and find out from your review how unsatisfied you were with your accommodation experience. Please note, that you may check all room types and facilities while making a booking. We dont hide any information about our rooms. And we are truly sorry that other guest in the room made you feel uncomfortable. Also, we would like to inform that refund has been proceeded, but, sometimes it takes a bit more time to return money on account. Be assured that soon you will receive them. We truly hope that you will give us another chance to offer you more satisfactory experience at Globe Runner! Kind regards, Mariia Fedorchenko, Resident Manager

10/10 Excellent

Hüsnü Selim

Stayed 5 nights in Sep 2021
Response from Mariia Fedorchenko, Resident Manager on Sep 22, 2021
Dear Selim, Thank you for your high rating! We are looking forward to see you again. Kind regards, Mariia Fedorchenko, Resident Manager.

2/10 Terrible

Dimitri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Mariia Fedorchenko, Resident Manager on Sep 21, 2021
Dear Dimitri, Thank you for your review. We are very worried concerning your mark since we take great pride in our high reputation for providing an exceptional guest experience. We would like to ask you to reach out us via e-mail or by phone so we can discuss what went wrong during your stay and make further improvements to avoid such issues in future. It breaks our hearts to know that we didn’t meet your expectations during this stay with us but with great hope we are looking forward to welcoming you back during your next trip to Kyiv. Kind regards, Mariia Fedorchenko, Resident Manager.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Good hostel. Nicely done, but somewhat unwelcoming front desk staff & no elevator. So if your room is in the 3rd floor, got to take the luggage(s) up the stairs. The bathrooms could use some cleaning.
Stayed 1 night in Sep 2021
Response from Mariia Fedorchenko, Resident Manager on Sep 8, 2021
Dear Selam, Thank you for your nice review and good mark. We are delighted to know that you had a enjoyable stay with us. At the same time, we are surprised to read your comment regarding our staff, since our guests are the most valuable priority for us and we always strive to provide them with the best personal care and respect. We would like to assure you that we place a great emphasis on the training and development of our employees and your comment has been taken into account for the necessary additional verification. We sincerely hope we would have a chance to be of service to you once again in the not too distant future. Kind regards, Mariia Fedorchenko, Resident Manager

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Sep 2021
Response from Mariia Fedorchenko, Resident Manager. on Sep 3, 2021
Dear Jenna, Thank you for your kind review. We are glad to know that you enjoyed your stay with us and looking forward to see you again. Kind regards, Mariia Fedorchenko, Resident Manager.

2/10 Terrible

Erdem Cagri

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hostel with unclear booking details
It was hard to understand we booked one queen bed for two people and there were 4 other queen beds in the room. We didnt know that until we arrived in the hostel. The stay was a nightmare. We were 6 people int the room with 4 beds. It was not clean at all, there was a bug on the walls of bathroom. Awful experience
Stayed 4 nights in Aug 2021
Response from Mariia Fedorchenko, Resident Manager on Sep 1, 2021
Dear Erdem, First of all let us thank you for choosing Globe Runner during your trip to Kyiv. We are sorry to hear that we did not meet your expectations and you didn’t enjoy your stay at all. You booked a bed in a shared room which have 2 bunk beds for double occupancy each. It means that room can accommodate 8 persons. This information is indicated in room description and not hidden. We took a note regarding the cleanliness very seriously and, please, be assured, that we will do everything to avoid such situations in future. We hope to have a chance to welcome you again and provide you with better experience. Kind regards, Mariia Fedorchenko, Resident Manager

10/10 Excellent

Sean, State College

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a dorm with double bed. Comfortable mattress. Curtains for privacy. Personal lights and electrical outlets. You should bring your own lock for storage, or I believe you can rent a lock. Overall a positive stay.
Stayed 4 nights in Aug 2021
Response from Mariia Fedorchenko, Resident Manager on Aug 27, 2021
Dear Sean, Thank you for your positive review. We are happy to know that you enjoyed your stay with us. Yes, that’s true – you can rent a padlock at the reception if you need one. Rent cost is 30 UAH (approximately 1 Euro). We are looking forward to see you again. Kind regards, Mariia Fedorchenko, Resident Manager

8/10 Good

Anatolii

Stayed 4 nights in Jul 2021
Response from Mariia Fedorchenko, Resident Manager on Sep 17, 2021
Dear Anatolii, Thank you for your high rating. We are looking forward to see you again. Kind regards, Mariia Fedorchenko, Resident Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice location
It was clean, and I'm satisfied totally, but there is no air conditioner. I couldn't sleep well. I hope it be fixed. But the location is so convenient, friendly staffs, and well maintainanced. I'd like to stay again.
Stayed 2 nights in Jun 2021
Response from Mariia Fedorchenko, Resident Manager on Jul 5, 2021
Dear Guest, Thank you for your kind comment regarding your stay at Globe Runner. We are glad that you like everything that we have to offer. Please note, that we equipped each room with a ventilator so it is much comfortable now. We are looking forward to see you again soon. Kind regards, Mariia Fedorchenko, Resident Manager.

10/10 Excellent

Ben, Tel Aviv

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
all ok all good coming again all ok need room for Monday Jan 4
Stayed 1 night in Dec 2020
Response from Mariia Fedorchenko, Resident Manager on Jan 2, 2021
Dear Ben, Thank you so much for your positive comment. We are happy to know that you like everything that Globe Runner has to offer. We do have rooms available on 4th of January and we will be happy to receive your reservation. Kind regards, Mariia Fedorchenko, Resident Manager.

10/10 Excellent

Jack, Berlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Historic building on a quiet street in the heart of the city, walking distance from many sights, bars and restaurants. The bed was comfortable and the bathrooms were clean. Also, the staff was very friendly and accommodating. Highly recommended!
Stayed 1 night in Feb 2020
Response from Nataliia Fedorovych, Sales Manager on Feb 17, 2020
Dear Jack, Thank you for a such lovely review. We are happy to know that you enjoyed your stay with us and we hope welcoming you again and again at Globe Runner Hotel & Hostel. Kind regards, Nataliia Fedorovych, Sales Manager.

10/10 Excellent

Monica, London

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brand new, we were among the first guests. We had a spacious dormitory room which has lots of character due to its historical style with a beautiful ceiling and an old heating stove, but with big modern beds and two lockers for large luggage and smaller stuff. Free Wi-Fi was working everywhere. There is a large shared kitchen near the lobby. Nice and young staff all speak good English and willing to help. The building doesn’t have lift, but it wasn’t problem for any of us. I think one of the best possible locations in Kiev making it very easy to meet locals, with popular places, such as Chinese restaurant, True Burger and Hendricks bar are just 2 minutes walk away.
Stayed 1 night in Feb 2020
Response from Nataliia Fedorovych, Sales Manager on Feb 14, 2020
Dear Monica, Thank you for sending us your kind feedback and choosing us for your recent stay. Our aim is to provide our guest with memorable experiences and we are delighted to learn that we were able to leave a positive impression. We wish you safe trips and look forward to welcoming you back in the near future. Kind regards, Nataliia Fedorovych, Sales Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Nataliia Fedorovych, Sales Manager on Feb 14, 2020
Dear Traveler, Thank you for your high ratings! Your opinion is very important for us. We wish you safe trips and hope to see you again soon! Nataliia Fedorovych, Sales Manager.

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, this hostel was really above my expectations. We got the stay at a decent prince in the very heart of Kyiv, also we really had a great experience at the hub! Cozy and stylish, just for those who are in a hurry and need a place to take a rest.
Stayed 1 night in Feb 2020
Response from Nataliia Fedorovych, Sales Manager on Feb 14, 2020
Dear Maryna, Thank you very much for your review and kind words following your recent stay with us. It was a pleasure to have you as our guest. All our team looking forward to see you soon again! Kind regards, Nataliia Fedorovych, Sales Manager.

8/10 Good

EUNA

Liked: Staff & service
Stayed 1 night in Dec 2022
Response from Globe Runner Team on Dec 23, 2022
Dear Guest,Thank you for reviewing your stay at Globe Runner. We hope to see you soon again!

10/10 Excellent

GIORGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все понравлюсь!!
Stayed 13 nights in Feb 2021
Response from Mariia Fedorchenko, Resident Manager on Mar 1, 2021
Уважаемый Giorgi, Благодарим Вас за Ваш положительный отзыв. Мы рады, что Вам у нас понравилось и мы с нетерпением ждем Вас снова. С уважением, Мария Федорченко Resident Manager