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Reviews of Atlantica Grand Mediterraneo Resort - Adults Only

5 out of 5
Atlantica Grand Mediterraneo Resort - Adults Only
Ermones, Corfu

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 4 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service, amenities
At times it's difficult to fault parts of the experience at this hotel, but we couldn't help feeling that it is overall disappointing. We did not go all inclusive because we only stayed for three days and that may have some bearing on this review. Let's start with the good things. The food is very good, the breakfast is excellent, as are the Vertigo, beach bar and restaurant. Taverna Maria (not part of the hotel) is highly recommended. The beach is brilliant (and managed by a friendly chap). The facilities are good too - pool, sunloungers and extras like the tennis courts. The staff are very polite and speak excellent English too. They are very welcoming and helpful at all stages. But overall, it did feel underwhelming. The rooms and the bathrooms in particular have a sewage smell and there's no shifting it. I couldn't help feeling the drinks are watered down (not great if you're not all inclusive) and perhaps the overall feeling with this type of resort (catering for the masses) is that you don't get the small touches that make a 5 star holiday really memorable. This hotel is great (especially the beach) if you're a person who's happy with a traditional package holiday, but for anyone who likes to explore, due to the remoteness, it probably isn't for you.
Stayed 3 nights in Sep 2022
Response from FOM on Sep 18, 2022
Dear Adam, thank you for leaving your rating & review. We are glad to see that you were satisfied with the food, the beach, the staff and our facilities in general. area, our staff and our breakfast. We feel sorry to see that there where certain aspects that you were not satisfied. We will be looking to address them promptly & efficiently. Looking forward to see you again on your next visit to Corfu. Best regards, Stamatis Balos Front Office Manager

10/10 Excellent

Joana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Costa down at the beach was always so helpful and friendly.
Stayed 3 nights in Aug 2022
Response from Stamatis Balos (FOM) on Aug 17, 2022
Dear Joana, Thank you for giving us a perfect rating. We do take pride in catering to our guests’ needs the best way we can. Ι’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We're looking forward to having you again as a guest in our hotel. Take care! Stamatis Balos Front Office Manager

6/10 Okay

bachar

Travelled with partner
Liked: Staff & service
Room are average and they try to give you bad room first
Stayed 7 nights in Jun 2022
Response from FO Manager on Jun 24, 2022
Dear Bachar, thank you for taking the time to post one more review. I'm sorry that your experience with the first room wasn't expected, I assure you that this wasn't on purpose. Immediately, we changed you to another room that was to your expectation. Furthermore, on the next day, our Guest Relations called you to check if everything was OK and you replied that everything was fine. Nevertheless, every guests is entitled to his/her opinion and I respect that. We will take you comments, for our rooms, into consideration for any future improvements. Take care...

8/10 Good

yuval

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from FOM on Oct 17, 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

IGOR

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
PLUS: Hotel's own beach MINUSES: Inefficient front desk staff, insufficient restaurant capacity in the evening
Stayed 6 nights in Sep 2021
Response from FOM on Oct 15, 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Yasmin, London

Travelled with group
Disliked: Amenities, property conditions & facilities
I was surprised that this hotel was given a 5 star rating. It is at best a 3.5 to 4 star hotel. There were many areas that needed upgrading, repainting and cleaning for instance the pool and in the rooms. The towels were grey and everything looked a little tired. Buffet selection was limited and was samey day to day. Staff whilst on the whole were lovely also seemed to be short with some of the requests. Not somewhere I would recommend or would go back to.
Stayed 4 nights in Oct 2020
Response from FOM on Oct 7, 2020
Thank you for taking the time to post your comments on Expedia. As always, we are sad to see any guest disappointed with his/her experience with us. Our consistent practice is to talk with any guest with concerns or complaints of any kind, whether when they are at the resort or (if they are already home) by email or phone. Thus, we were taken aback to learn about your experience this way, especially knowing that upon checking-out you expressed your full satisfaction with our hotel, to the lady at the Front Desk who served you. Every guest is entitled to his/her opinion and we totally respect that and apologize that we did not meet your expectations. However we assure you that we will be addressing your concerns. Kind regards…

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from FOS on Sep 23, 2023
Dear Mr. Palomo, Thank you kindly for your awesome review. We hope to be able to accomodate you again in the near future and provide an experience that exceeds your expectations.

8/10 Good

edwin

Travelled with partner
Liked: Cleanliness, staff & service
Present from Expedia. Nice and comfy for a day but not a spot we would have chosen ourselves. Right spot for people who like all inclusive, adults only and stick to just the resort. No surprises to be found here besides funny towel voucher system and all day empty taken chairs in the poolarea. Price per night compared to look and feel of total complex and facilities does not add up here.
Stayed 3 nights in Aug 2023
Response from FOM on Aug 18, 2023
Dear Edwin,thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest thoughts and observations.It's great to hear that you found our accommodations comfortable during your stay. We understand that everyone has their own preferences when it comes to choosing a vacation spot, and we're sorry to hear that our location wasn't your ideal choice. While we might not have been your first choice, we're glad you gave us a chance to host you and provide you with a pleasant experience for the day. We apologize for any inconvenience caused by the towel voucher system; we'll certainly take your feedback into consideration to improve this aspect of your stay.We hope that despite the aspects you mentioned, you were still able to enjoy some positive moments during your time at our resort. If you decide to visit us again in the future, we'll be more than happy to welcome you back and exceed your expectations in all areas of your stay.Best regards,Stamatis BalosFront Office Manager

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Stamatis Balos on May 21, 2023
Thank you for choosing our hotel and for your kind review. We will take note on your review, as we always looking for ways to improve our services and provide an outstanding guest experience. Best regards, Stamatis Balos Front Office Manager

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobry hotel w pięknym mieiscu
Stayed 3 nights in Oct 2021
Response from FOM on Oct 18, 2021
Hi Pawel, thank you for the kind words about our Resort. Your review means a lot to us and lets us know we’re on the right track! Take Care, Stamatis Balos

6/10 Okay

Cristina

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
La variedad de comida es escasísima. Y se paga muy cara, no hay servicio de carta para comer. Solo hamburguesas, sandwich, etc. No es de recibo eso en un hotel de 5 estrellas. Y el buffet de la cena muy escaso. No hay pescados??? Y la carne siempre la misma. Y no hay ningín sitio para cenar en alrededores, con carreteras malísimas. EL sitio del hotel y la piscina increíbles. Tuvimos suerte con nuestra ubicación de habitación, pero ojo que como te toque otro emplazamiento, puedes acabar harta de subir y bajar, que están muy lejos de la piscina y zonas de desayuno y comida. Firmas tikets de todo lo que pides, pero no te dan ningún comprobante o copia. Así que me sentí que firmaba y pagaba al final de mi estancia, a ojos cerrados.
Stayed 11 nights in Jul 2021