"Loved this hotel before we even arrived! To begin with, their masterly "Before You Arrive" electronic brochure made me want to rearrange my trip so I could stay in Evora longer. A truly loving and affectionate introduction to their home city and region. Then I overloaded their customer service staff as I tried to arrange guides and restaurants in advance--prompted by their "Before You Arrive" recommendations. Timing and guides didn't work out because of timing constraints, but the staff kept...