Indoor pool

Reviews of Sandman Signature Edmonton South Hotel

4 out of 5
Sandman Signature Edmonton South Hotel
10111 Ellerslie Road South West, Edmonton, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1007 reviews" "
Rating 8 - Good. 271 out of 1007 reviews" "
Rating 6 - Okay. 91 out of 1007 reviews" "
Rating 4 - Poor. 44 out of 1007 reviews" "
Rating 2 - Terrible. 32 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Front Desk on May 27, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Mack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, especially tge jacuzzi
Stayed 2 nights in May 2024
Response from Management on May 24, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

8/10 Good

DIANNE

Stayed 2 nights in Mar 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again

10/10 Excellent

Lynsie

Travelled with partner
Me and my spouse come here often and we love it it’s. Nice to have Denny’s and other good restaurants around. No issues with this place and enjoyed it!
Stayed 6 nights in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Thank you so much for your kind feedback! We are thrilled to hear that you and your spouse enjoy staying with us frequently. It's wonderful to know that our location, with convenient access to Denny's and other great restaurants, adds to your positive experience.We're delighted that you have no issues and always enjoy your time here. Your continued patronage means a lot to us, and we strive to ensure that every stay is as enjoyable as the last.If there is anything we can do to make your future visits even more pleasant, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,

8/10 Good

Fauve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great jacuzzi suite
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Thank you for your fantastic feedback! We are delighted to hear that you enjoyed your stay in our Jacuzzi suite. It's great to know that our amenities met your expectations and contributed to a relaxing experience.We strive to provide a comfortable and enjoyable environment for all our guests, and it's wonderful to receive such positive comments. If there is anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Graydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Thank you for taking the time to provide your feedback regarding your recent stay. I'm very happy to hear that you enjoyed your overall stay. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

8/10 Good

GURMINDER

Stayed 1 night in Apr 2024
Response from Management on May 21, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Jayne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub area were very clean. Great hotel. Convenient to the highway
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and found our pool and hot tub area very clean. Maintaining a pristine and inviting environment for our guests is a top priority for us.We're also glad to know that you found our hotel's location convenient, especially with easy access to the highway. Your kind words about our hotel mean a lot to us.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again.

6/10 Okay

Marcia

Business traveller
Liked: Cleanliness, staff & service, amenities
The upgraded room was lovely… Except the bed was uncomfortable, and the toilet paper was like tissue paper.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 30, 2024
hank you for taking the time to provide feedback on your recent stay with us. I'm pleased to hear that you found the upgraded room to your liking, but I'm sorry to learn that not all aspects of the room met your expectations.Your comfort is extremely important to us, and I apologize that the bed did not provide the comfort you deserved. We aim to ensure that all our guests have a restful experience, and clearly, we missed the mark in this instance. Additionally, your comment regarding the quality of our toilet paper has been noted, and I will address this with our housekeeping team to explore better options.We appreciate your feedback as it helps us improve our guest experience. We hope to have another opportunity to host you, where we can ensure a more comfortable and satisfying stay.Thank you once again for choosing to stay with us.Warm regards,

6/10 Okay

Rob

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I took a picture of 2 used cups and a door handle that were left on a counter. I took the picture to the front desk. they called maintenance, but no one came. Also the AC in the main bedroom was not working. I did not have a great night sleep.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 30, 2024
Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and the malfunctioning air conditioning unit. It is clear we missed our mark on delivering the high standards we strive for.I understand how frustrating it must have been to report these issues and not have them resolved promptly. This is certainly not the level of service we aim to provide. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate action and improvement.Once again thank you and hope you give us another shot in order to make it up.Looking forward to seeing you agian

10/10 Excellent

Brian, Airdrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly people
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

4/10 Poor

Kevin, Calgary

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was ok. I could have done without front desk staff loud talking for over an hour after midnight. My room was unfortunate on the main floor and down the hall. I never thought to ask for something farther away. Only spent one night. Not much opinion of the rest of the staff since interaction was minimal. I would give them another try but request a room in a different part of the hotel.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 30, 2024
Thank you for sharing your feedback about your recent stay with us. I apologize for the noise disturbances caused by our front desk staff during your visit. We understand the importance of a peaceful environment, especially after midnight, and I am sorry that we fell short of meeting your expectations in this regard.I appreciate your willingness to give us another chance, and we would be more than happy to accommodate your request for a room in a quieter part of the hotel on your next stay. Please feel free to contact me directly when you are planning your return; I will personally ensure that your next experience is comfortable and meets our standards for excellence.Thank you once again for your feedback. We look forward to the opportunity to welcome you back and provide you with a superior experience.Warm regards,

10/10 Excellent

Luigi

Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Dear Valued Guest, I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Wanda, Sylvan Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly and professional. The room is a great size
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

4/10 Poor

Charlene, Fort McMurray

Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments are important to us, and we are committed to addressing any issues to improve our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further concerns or need assistance, please do not hesitate to contact us directly.

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property. A1
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Bridget, Sylvan Lake

Travelled with partner
I don’t care for where the pool and hot tub are…being right by two restaurants with windows looking into pool area from hallway but none looking outdoors
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

8/10 Good

Aaron

Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sink tap looked industrial and anytime you turned the water on it would spray outside the sink The ac is a big wall unit that is noisy and wakes you up in the night The Dennys that is attached is discussing dirty
Stayed 2 nights in Apr 2024
Response from Khaled Maaty-General Manager on Apr 30, 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. I apologize for the issues you encountered with the sink tap and the air conditioning unit. We strive to ensure all our amenities are in perfect working order and regret that this was not the case during your visit. I have notified our maintenance team about the water spray and noisy AC unit, and they are addressing these problems promptly to prevent future inconvenience.Regarding your experience at the attached Denny's, I am truly sorry to hear that it did not meet your expectations. We hold our partners to high standards of cleanliness and service, and your comments are being taken seriously. I will pass your feedback directly to the management team at Denny’s to ensure they are aware and can take the necessary corrective actions.We value your patronage and hope you will give us another opportunity to provide you with the quality stay you expect and deserve. If there's anything more we can do to assist you or improve your next experience, please do not hesitate to contact me directly.Thank you again for your feedback. We look forward to welcoming you back under better circumstances.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2024
Response from Management on Apr 17, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 17, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

8/10 Good

Garth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 16, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again.

10/10 Excellent

Ghazal

Stayed 3 nights in Mar 2024
Response from Khaled Maaty-General Manager on May 19, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again

8/10 Good

Jaymee

Business traveller
Liked: Cleanliness, staff & service
Clean, good hotel just on the outskirts of Edmonton. Quick access to the highway. Average, no complaints.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 16, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again.

4/10 Poor

Josh

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The sheets were dirty. Called to get new sheets no one would answer the phone. Went down to front desk and the clerk was not very accommodating. New sheets finally show up and he first swept the pubic hairs off the bed and onto the floor then he just throws sheets on bed and walks away. Later found bathroom to be same way hairs all over walls and ceiling. Not very impressed and will find another hotel next time.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 16, 2024
We sincerely apologize for the unacceptable experience you had during your stay with us. It's deeply concerning to hear about the issues you encountered with the cleanliness of your room and the lack of responsiveness from our staff.Maintaining a high standard of cleanliness is non-negotiable for us, and we are truly sorry that we fell short in this regard. Your experience with our front desk clerk is also extremely disappointing, and we will address this behavior immediately with our team to ensure it does not happen again.We understand the importance of feeling comfortable and cared for during your stay, and we failed to meet your expectations in every aspect. Please know that your feedback is being taken seriously, and we will be conducting a thorough review of our housekeeping and customer service procedures to prevent similar incidents in the future.We completely understand your decision to seek accommodation elsewhere for your future visits, but we sincerely hope that you will consider giving us another chance to make things right. If there is anything we can do to regain your trust or if you would like to discuss your experience further, please do not hesitate to reach out to us directly. Thank you for bringing these issues to our attention, and we apologize once again for the inconvenience caused.

8/10 Good

Aidan

Travelled with family, Travelled with partner
We had two rooms. The chicken biryani is made in house and is delicious! View out the back rooms are nice if you get the right room and pay a little more. Our first room was nice. Our second room the sink was clogged and leaking and toilet didn’t flush properly. The hotel itself isn’t very inviting looking at the front and is tucked away in a corner with some not so great people hanging around. Not sure I’d feel safe as a woman walking around the area after dark by myself.
Stayed 2 nights in Apr 2024
Response from Khaled Maaty-General Manager on Apr 16, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our in-house chicken biryani and the pleasant view from some of our rooms. However, we are truly sorry to learn about the maintenance issues you encountered in your second room. This is certainly not the experience we aim to provide, and we apologize for any inconvenience it caused during your stay.Ensuring the comfort and safety of our guests is our top priority, and we take your comments regarding the surrounding area very seriously. We will review our security measures and work to address any concerns to enhance the safety of our guests, especially for solo travelers.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Please rest assured that we will take immediate steps to address the issues you've raised to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. If you have any further feedback or concerns, please don't hesitate to contact us directly. Thank you again for choosing to stay with us.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very nice as always. The music in the halls is a bit loud in the evenings. And dennys was horrible. I know its not the hotels responsibility but the evening staff and cooks were not great, unfortunately it reflects towards the hotel to most people.
Stayed 1 night in Apr 2024
Response from Khaled Maaty-General Manager on Apr 16, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again.

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights, conveniently located near airport and highways, Dennys and Chop accessible from the hotel. Typical standard hotel room, a bit dated, clean, comfy bed.
Stayed 2 nights in Mar 2024
Response from Khaled Maaty-General Manager on Apr 5, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel conveniently located near the airport and highways, and that you appreciated the accessibility to Denny's and Chop from our premises.We also appreciate your comments regarding the room. While we strive to provide comfortable accommodations for all our guests, we understand that our rooms may appear a bit dated to some. Rest assured, we are continuously working on updates and improvements to enhance the overall experience for our guests.Your feedback is invaluable to us as we strive to make every guest's stay as comfortable and enjoyable as possible. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Merlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s fine!
Stayed 2 nights in Mar 2024
Response from Khaled Maaty-General Manager on Apr 5, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again.

8/10 Good

Daniel, Edmonton

Stayed 1 night in Mar 2024
Response from Khaled Maaty-General Manager on Apr 5, 2024
Dear Valued Guest, thank you for taking the time to rate your stay, we are glad to see that you have enjoyed your stay. Looking forward to seeing you again.

4/10 Poor

Carolyn

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room smells old and the floors are slanted and uneven.
Stayed 1 night in Mar 2024
Response from Khaled Maaty-General Manager on Apr 5, 2024
Dear Valued Guest, thank you for sharing your feedback regarding your recent stay with us. We truly apologize for any inconvenience you experienced during your stay. We have taken the corrective actions to avoid similar issues in future. Looking forward to seeing you again.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting datted
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Stephanie

Convenient but it’s starting to get run down. Showing lots of ware and tare.
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Nice and clean. Attached to a Denny’s. What more could you ask for?
Stayed 1 night in Feb 2024
Response from Khaled Maaty-General Manager on Mar 25, 2024
Dear Hu,Thanks for the 5 Star review !I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Alfea

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked our room with the jacuzzi!
Stayed 1 night in Mar 2024
Response from Khaled Maaty-General Manager on Mar 22, 2024
Dear Alfea,Thanks for the 5 stars review!I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

8/10 Good

Wanda, Grande Prairie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but does not feel safe. Very sketchy people standing around the lobby and outside speaking jibberish. Clearly on something. Staff will not have them removed.
Stayed 1 night in Mar 2024
Response from Khaled Maaty-General Manager on Mar 22, 2024
Dear Wanda,Thank you for the 4 star review and for the constructive feedback.We sincerely apologize for the discomfort you experienced during your stay. Ensuring the safety and security of our guests is paramount to us, and we take all feedback seriously. We'll address this matter promptly with our staff and security team to enhance our protocols and ensure a welcoming environment for all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to our management team.Sincerely

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay in a king suite with a washer/dryer and just love. Having the sitting area separate from the sleep area is nice. The kitchen is stocked with everything I need, including pods for the dishwasher.
Stayed 3 nights in Mar 2024
Response from Khaled Maaty-General Manager on Mar 15, 2024
Dear Gregory,Thank you for your 5-star review!We're delighted that you enjoyed your stay in our king suite and enjoyed the suite setup along with the separate sitting area and the fully equipped kitchen. We look forward to welcoming you back soon!Warm regards

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great place to stay!
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and efficient check in. Room upgrade upon arrival and a gift card for the excellent on site restaurants. Room was clean and well organized, very nice
Stayed 3 nights in Mar 2024
Response from Management on Mar 11, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Management on Mar 10, 2024
I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Khaled Maaty-General Manager on Mar 8, 2024
Dear Erika,Thanks for the 4 Star review!I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Ritchie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I checked in Friday afternoon for 3 nights. There were some dirty dishes on the floor in my hallway. They were still there when I came home from dinner Sunday evening. Monday morning they were gone but there were food remnants from the dishes still on the carpet where the dishes had been sitting.
Stayed 3 nights in Mar 2024
Response from Khaled Maaty-General Manager on Mar 5, 2024
Dear Ritchie,Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the oversight in clearing the room service trays from the hallway during your stay. I can assure you that our restaurants staff are making regular tours in all hallways for this purpose, however it might take some time in few occasions depending on the restaurant operations and the volume of orders.We appreciate your understanding and patience, and we want to assure you that we are addressing this matter with our team to prevent any recurrence. Your feedback is crucial to our improvement, and we hope to have the opportunity to provide you with a flawless experience on your next visit.We value your patronage and look forward to welcoming you again in the future.Warm regards,

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Having The Chop attached to the building is very convenient. Nice variety of rooms for all family needs.
Stayed 2 nights in Mar 2024
Response from Khaled Maaty-General Manager on Mar 5, 2024
Dear Jaime,I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

6/10 Okay

David

Nothing bad to say OK place to stay
Stayed 2 nights in Mar 2024
Response from Khaled Maaty-General Manager on Mar 5, 2024
Dear David,We appreciate you taking the time to share your feedback with us. Every guest's perspective is invaluable, and your satisfaction is our utmost priority. While your comments don't pinpoint any specific shortcomings, we notice that your overall rating is three stars. Should you have any specific details or concerns you'd like to discuss further, please don't hesitate to reach out to us directly. We look forward to the opportunity to exceed your expectations in the future.Sincerely

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Khaled Maaty-General Manager on Mar 25, 2024
Dear Brandi,Thanks for the 5 star review!I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

2/10 Terrible

Terri

Stayed 1 night in Feb 2024
Response from Khaled Maaty-General Manager on Mar 22, 2024
Dear Terri,Thank you for sharing your feedback. We value all guest opinions, and your satisfaction is important to us. We regret that your experience fell short of expectations. Please know that we take your feedback seriously and will use it to improve our product and services.If you have any specific details you'd like to share, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely

10/10 Excellent

Brady

Stayed 1 night in Feb 2024
Response from Khaled Maaty-General Manager on Mar 22, 2024
Dear Brady,Thanks for the 5 Star review!I’m very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was right off the highway and within 20 minutes of downtown Edmonton. Plenty of restaurants within 2 miles of the hotel, including Denny’s (attached to the hotel) for breakfast. Nice fitness center with plenty of equipment. Would definitely recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Khaled Maaty-General Manager on Feb 28, 2024
Dear Ken,Thank you for taking the time to provide your feedback regarding your recent stay. I'm very happy to hear that you enjoyed your overall stay. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to stay here!!
Enjoyed our stay at the Sandman Signature South. The room was clean and the beds were so comfortable.
Stayed 2 nights in Feb 2024
Response from Khaled Maaty-General Manager on Feb 28, 2024
Dear Janine,Thank you for the 10 out of 10 review and for taking the time to provide your feedback regarding your recent stay. I'm very happy to hear that you enjoyed your overall stay. On behalf of the entire team here at the Sandman Signature Edmonton South, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely