"The hotel staff member, by the name of Anja was rude to me at check-out when I wanted to settle my bill. I simply asked her to check if my room rate was settled or not, as I was not sure if I had paid for the room rate before arrival or not. The bill amount that she quoted was the restaurant bill from the previous night - which I knew we had charged to the room. Anja ignored my request, and insisted on calling the waitor who helped us last night, to confirm with him if the bill was correct. She...