Dear Kari, thank you for rating our services. We apologize that your expectations were not met. We will use this experience to improve quality of our services. Thank you for stayig with us.Kind regards, Kevin. Globalstay team.

Dear Joginder, thank you for feedback. We are happy to hear you enjoyed our convenient location and apartment. We apologize for the inconvenience. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Liam, thank you for a feedback. We are happy to know you enjoyed our apartment. We apologize for the inconvenience during check-in. Thank you for staying with us.kind regards, Kevin. Globalstay team.

Dear Nicholas, thank you for leaving a feedback. We apologize that your expectations were not met. We will use this experience to improve our services. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Joan, thank you for the feedback. We are happy to know you enjoyed our apartment! We forwarded your suggestions to the management. After inspections, they made adjustments to improve unit. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear ash, thank you for provided feedback. We are happy to know you enjoyed our apartment and amenities. Unfortunately we did not see messages from you during the check-in or accommodation period. Please contact our support team when encountering difficulties or having questions. Thank you for staying with us.Regards, Kevin. Globalstay team.

Dear Jamie, thank you for leaving a feedback. The check-in requirements are stated on the listing page and sent personally after reservation confirmation. Our customer support team is available 24/7 to assist our guests with anything. The instructions to get to the apartment were not provided to you as you have refused to complete the requirements.Regards, Kevin. Globalstay team.

Dear Gavin, thank you for rating our services. We are happy to know you enjoyed staying with us and had a great time enjoying our comfortable apartment! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

Dear Vikram, thank you for a review. We are delighted to know you had a wonderful time staying with us and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

Dear Annmarie, thank you for rating us! we are happy to know you enjoyed staying with us. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

Dear Laura, thank you for a detailed feedback. Please note, that instructions contain detailed explanations on how to get into the unit. As stated there, you don't need a fob to get inside for the first time as it's one by using buzzer on the entrance door. Unfortunately, you have not informed our customer support about any issues you encountered during your stay. We would have assisted you and resolved them for you. The cleaning team has been reprimanded regarding the quality of cleaning. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Keith, thank you for rating our services. We are delighted to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!

Dear Ryan, thank you for the providing a feedback. We are happy to know you enjoyed our condos. We apologize for the inconveniences you faced. Thank you for using our services.Kind regards, Kevin.

Dear Ben, thank you for providing detailed feedback. We apologize that your expectations weren't met. As we provide self check-in we have a set of requirements that must be fulfilled before we provide the instructions. The requirements are stated on the listing page. We have consulted the cleaning team in regards to the quality of cleaning. Thank you for using our services.Kind regards, Kevin. Globalstay team.

Dear Jasdeep, thank you for providing feedback. We apologize that your expectations weren't met. Please note, that as we receive a big amount of short term bookings, our cleaning team loads and starts the drier with dishwasher during the cleaning process. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

George, thank you for rating our services. We are happy to know you had a wonderful time staying with us! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

Dear Megan, thank you for leaving a review. We are delighted to know you enjoyed staying wiht us and our apartment's view! We apologize for the inconveniences. Our local management has replaced the damaged items. Than you for staying wiht us and we hope to accommodate you again!

Dear James, thank you for leaving a review. We are glad to know you had a great experience staying with us! It was a pleasure hosting you and we hope to accommodate you again!

Dear Guest, thank you for providing feedback. Since we are not a hotel, we provide our guests with self check-in. We always advice to complete the procedure before arriving to the property. The requirements for check-in are stated on the listing page and are sent personally after reservation confirmation. After an investigation, we found out that the login and password were reset without notifying us. Since then we have already changed the instructions to accommodate these changes. The cleaning team, responsible for this unit, was properly addressed about the quality of the cleaning. Our local management has investigated the unit condition and made arrangements to improve unit. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Brent, we are delighted to hear you had a great experience. We hope to accommodate you again!

Dear Nathan, thank you for leaving a detailed feedback. We apologize for the inconveniences you faced. Unfortunately, since we have a large amount of guests, our phone line is always busy. To guarantee fast response to your question, we always advice our guests to contact our Customer support team via email. Our listing page contains all the information about self check-in and requirements for this procedure. Per our agreement with the building management we must provide a set of information about the guest in order to register them in the condo. Regarding the issue with the unit condition, our cleaning team prepares the condo before each guest's arrival. We did not receive any mention or complaint from your side during the period you were staying. Otherwise, we would have helped you resolve any issues you were having. Please note, that our listing page contains the information about security deposit. It is returned within 7 to 14 business days after the check-in, due to our agreement with building management. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Allan, thank you for rating services. We apologize that the stay did not meet all of your expectations. We will use this experience to improve our services. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Yubai, thank you for the feedback. We apologize for the inconveniences you have met during your stay. It is unusual that the unit was in such state. Our management team investigated the condo and resolved the issue. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear James, thank you for the feedback. Your critique is important to us. We noted all the points and forwarded it to the management team. Thank you for staying with us!Kind regards, Kevin. Globalstay team.

Dear Gary B, thank you for the feedback. We apologize that your expectations weren't met. We will use this experience to improve the quality of our services.Kind regards, Kevin. Globalstay team.

Dear Lorena, thank you for the review. We are very happy to hear you had an amazing time staying in our apartments! We hope to accommodate you again in future!

Dear Keith, thank you for the stellar review. We are happy to know you had a wonderful time staying with us! It was a pleasure hosting you and we will be happy to accommodate you again. Kind regards, Kevin. Globalstay team.

Dear Yvonne, thank you for the review. we are happy to know you enjoyed staying at our property! We apologize for the inconveniences you have faced. We are working on improving the instructions to make the process of getting into apartment condos easier. Thank you for staying with us!

Dear Fu, thank you for the feedback. Please note that we are not a hotel, and as such we provide self check-in. All of our check-in requirements are stated on the listing page and sent personally after the reservation confirmation. Kind regards, Kevin. Globalstay team.

Dear Caroline, thank you for the feedback. We apologize for the inconveniences you have faced. When you informed us about the issues with shower, we have contacted the maintenance team. Unfortunately, they weren't able to come during your stay, so our support team provided you with suggestions to resolve the issue. The problem has been fixed now. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

Dear Maytal, thank you for feedback. However we would like to point out that we are not a hotel. We provide our guests with a remote check-in. All of the requirements for the check-in are stated on the listing page and sent personally after the reservation confirmation. Our customer support team reminded you several times before the day of the check-in. Unfortunately, the requirements weren't fulfilled which led to this situation.Kind regards, Kevin. Globalstay team.

Dear David, thank you for leaving a score. We will keep improving our services and hope to accommodate you again, so that you can experience our best and improved services!

Dear Edwards, thank you for the feedback. We apologize for the inconveniences during check-in. We encountered technical difficulties those couple of days, which slowed our work flow. Thank you for staying with us.Kind regards, Globalstay.

Dear Doug. Thank you for the detailed feedback. We are happy to know you enjoyed our apartment. We understand how frustrating it is not to have deposit fully refunded. However it is not without a reason. We carefully compared reports on property conditions from previous guest to the one after your check-out and concluded that the stated damage was left by current guest, since it was never mentioned previously. Kind regards, Kevin. Globalstay team.

Dear Brad. Thank you for the feedback. We apologize for the inconveniences you faced during the stay. Our apartments are equipped with Air conditioning to help guests cool down.Our apartments are situated in a building complex. However Expedia does not allow to post multiple addresses on the same listing.We send our guests a personal message with detailed information on how to get to apartment. Unfortunately our cleaning crew did not find any lost phone charger in the unit you stayed in. Kind regards, Kevin. Globalstay team.

Dear Valerie, thank you for the review. We are happy to know you had a great time staying wit us. We hope to accommodate you again.

Dear Curtis. Thank you for the feedback. We are sorry to hear you had a negative experience. Could you tell us more, so that we can find a way to improve our services, since we couldn't find any complaints in a conversation with you.

Dear Crystal. Thank you for a kind review! We are very happy to hear you enjoyed our clean and comfortable apartment! We hope to accommodate you again!

Dear Dalkyu. Thank you for the feedback. We are sorry that your expectations were not met. Could you please tell us more what exactly caused discomfort or were not to your liking? Kind regards, Kevin. Globalstay team.

Thank you for the feedback. We are sorry to hear you didn't manage to enjoy the accommodation in full. If only you could inform us on the issues you had, we would assist you. It is always good to know the issue in order to solve it.

Ka Lok, please note that all our check-in requirements are stated in the advertisement! As we are not a hotel and we need to register our guests stay in the system and in the condo management. All guests' information is automatically erased after the check-out. Also we did not receive any complaints regarding the unit being unclean or not matching the unit in the advertisement. Kind regards,

Dear Steven! Thank you for your review! We are sorry that you had to experience such inconvenience due to the lack of a second set of keys, we will definitely try to solve this problem. We will be glad to become your host again!

Thank you for your feedback! we will do everything we could to make the things going better! Hope, we will become your host in future again!

Dear Gurpreet, thank you very much for your review! It was a real pleasure hosting you. We are looking forward to see you again! Best regards,

Dear Rowan, thank you for your great review! It was a pleasure to be your host! Hope to see you again with us! Best regards,

Thank you dear Colin for your great review, we will be happy to see you again in any of our apartments!

Dear Mike, thank you for your review! Yes, we are not a hotel and there is no staff onsite. We have a contactless system: once all our requirements are met - we provide our guests with check-in instructions. We hope to host you once again! Kind regards,

Dear Oskar, We are sorry you didn't manage to check-in due to failure providing registration requirements. We again would like to note that deposit is our security measure. Access cannot be granted without the deposit as per the listing. Since you didn't check-in, your review does not reflect the real experience of accommodation. We wish you all the best and hope you will be able to register your stay next time.

We are sorry to hear you are disappointed. We believe this is because of the damage you caused to our property. And according to the Deposit policy which was accepted by you before check-in, we had to deduct cost of the damage from your deposit. We kindly ask you to respect host's property and not violate House rules, please.