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Rating 10 - Excellent. 322 out of 963 reviews" "
10 - Excellent
322
Rating 8 - Good. 441 out of 963 reviews" "
8 - Good
441
Rating 6 - Okay. 115 out of 963 reviews" "
6 - Okay
115
Rating 4 - Poor. 56 out of 963 reviews" "
4 - Poor
56
Rating 2 - Terrible. 29 out of 963 reviews" "
2 - Terrible
29
8.6/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Good
Ahmed
Travelled with family, Travelled with family and small children
May 13, 2024
Liked: Property conditions & facilities
Bien placé, personnel aimable.
Ahmed
Stayed 4 nights in May 2024
Response from La Réception on May 13, 2024
Cher Ahmed,Nous vous remercions d'avoir pris le temps de partager votre expérience sur notre établissement. Nous sommes ravis de savoir que vous avez apprécié l'emplacement de notre hôtel et que notre personnel a été aimable avec vous.Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Votre retour positif nous encourage à continuer à offrir un service de qualité à nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour. N'hésitez pas à nous contacter si vous avez des questions ou si vous avez besoin de quoi que ce soit.Cordialement,La Réception
8/10 Good
Randy
May 9, 2024
Randy
Stayed 3 nights in May 2024
Response from La Réception on May 13, 2024
Cher Randy,Nous vous remercions d'avoir partagé votre avis sur notre établissement. Nous apprécions votre note de 4 sur 5.Cependant, nous aimerions en savoir plus sur votre expérience et vos commentaires afin d'améliorer nos services. Si vous avez des suggestions ou des préoccupations spécifiques, n'hésitez pas à nous en faire part. Votre satisfaction est importante pour nous.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience encore meilleure lors de votre prochaine visite. Merci encore pour votre retour et votre soutien.Cordialement,La Réception
Good location close to the train station, easily walkable to the trams. Good for what you pay for.
Jackson
Stayed 1 night in May 2024
Response from The Front Desk on May 6, 2024
Dear Jackson,Thank you for taking the time to share your experience at All Suites Appart Hotel Bordeaux Marne. We are delighted to learn that you appreciated our convenient location near the train station and trams, which made it easy for you to navigate the city.We strive to provide our guests with excellent value for money, and we are pleased to hear that our hotel met your expectations. Your satisfaction is our utmost priority, and we will continue to work diligently to ensure that all our guests have a comfortable and pleasant stay.We look forward to the pleasure of welcoming you again during your next visit to Bordeaux. Please do not hesitate to contact us if you require any assistance in planning your next stay.Best regards,The Front Desk
6/10 Okay
Jonathan
Travelled with partner
Apr 15, 2024
Liked: Amenities
The staff is friendly, the place is good for the price, the space in the room is good and I liked that it has a kitchen. but the bathrooms are not very clean and the elevator smells horrible
Jonathan
Stayed 2 nights in Apr 2024
Response from mathys on Apr 16, 2024
Dear Sir, We are grateful for this glowing review. We are glad to read that your enjoyed your stay and especially the kindness of our staff. Being in a constant state of imrpvement, your opinions allow us to work on the point that need to be improve in order to provide a truly unique experience. I hope to see you again in one of our All Suites Apart Hotel establishments. Best regars, Mathys, Front desk manager.
10/10 Excellent
Johanna
Oct 19, 2023
Liked: Cleanliness, room comfort
Johanna
Stayed 3 nights in Oct 2023
Response from La réception on Apr 23, 2024
Bonjour,Nous sommes absolument ravis et touchés par votre évaluation parfaite de 10 sur 10 suite à votre séjour au sein d'All Suites Appart Hôtel. C'est un immense plaisir de savoir que nous avons réussi à vous offrir une expérience exceptionnelle qui a su répondre à toutes vos attentes.Notre équipe met tout en œuvre au quotidien pour créer un environnement chaleureux, confortable et accueillant pour tous nos clients. Votre satisfaction et votre bien-être sont notre priorité absolue. Nous sommes fiers et heureux d'avoir pu contribuer à rendre votre séjour des plus agréables et mémorables.Nous tenons à vous remercier chaleureusement d'avoir pris le temps de partager votre avis si positif. Vos compliments sont une véritable source de motivation pour notre équipe et nous encouragent à poursuivre nos efforts pour atteindre l'excellence à chaque instant.C'est avec grand plaisir que nous vous accueillerons à nouveau lors de votre prochain séjour au sein d'All Suites Appart Hôtel. Nous mettrons tout en œuvre pour vous offrir un séjour tout aussi exceptionnel et à la hauteur de vos attentes.Encore un immense merci pour votre confiance et votre générosité. Au plaisir de vous recevoir très prochainement.Bien cordialement,La réception
4/10 Poor
Gerald
Travelled with group
Sep 27, 2023
Disliked: Cleanliness
Never again
The hotel was way overpriced for its facilities. One had to pay extra for a daily room clean which was certainly unacceptable.
Gerald
Stayed 7 nights in Sep 2023
6/10 Okay
Verified traveller
Sep 26, 2023
Disliked: Cleanliness
Verified traveller
Stayed 2 nights in Sep 2023
10/10 Excellent
Elena
Sep 22, 2023
Elena
Stayed 4 nights in Sep 2023
10/10 Excellent
Juan
Sep 4, 2023
Liked: Cleanliness, room comfort
Juan
Stayed 3 nights in Aug 2023
2/10 Terrible
Fernando
Aug 29, 2023
Disliked: Cleanliness, room comfort
Bad experience
Very bad maintained hotel and all the communal areas and toilets dirty. Also, de hotel is located in a very bad area and not safe.
I arrived at this property and was shocked to see the rooms. It looked nothing like the photos online. I immediately called Expedia to inform
Them that I would be canceling and staying somewhere else. I expected a refund based on the complaints and photos I had of the room. They were not helpful at all. We found a lovely boutique hotel for the same price in a better area.
danna
Stayed 2 nights in Jul 2023
Response from Anne-Sophie, Adjointe de direction on Aug 9, 2023
Good morning,Thank you for taking the time to tell us about your experience that I shared with my team.We are sorry to hear that your stay was unsatisfactory and I apologize to you; it is important to us that you have brought this notice to our attention.I hope to welcome you again in one of our All Suites Appart Hôtel establishments and thus have the opportunity to change your mind.Have a nice day, best regards,Anne-Sophie, assistant director of the establishment
10/10 Excellent
Catherine
Jul 20, 2023
Catherine
Stayed 1 night in Jul 2023
Response from Anne-Sophie, Adjointe de direction on Aug 9, 2023
BonjourJe vous remercie pour vos commentaires, nous sommes heureux d’apprendre que vous avez apprécié votre séjour.J’espère vous revoir prochainement dans l’un de nos établissements All Suites Appart Hôtel.Bonne journée, bien à vous,
Room was dirty air conditioning did not work booked for two nights left after the first losing my money
George
Stayed 2 nights in Jun 2023
Response from Anne-Sophie, Adjointe de direction on Jul 20, 2023
Dear Sir, Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. The air conditonning has been a big technical problem this week, and it now repare. I hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,
2/10 Terrible
Lucas
Jun 3, 2023
Lucas
Stayed 1 night in Jun 2023
10/10 Excellent
wen
May 23, 2023
Liked: Cleanliness, room comfort
wen
Stayed 1 night in May 2023
10/10 Excellent
wen
May 21, 2023
Liked: Cleanliness, room comfort
wen
Stayed 3 nights in May 2023
8/10 Good
Verified traveller
May 18, 2023
Liked: Cleanliness, room comfort
cerca de la estación, depto con todo lo necesario
esta cerca de la estación St jean . En la recepción increíblemente me acompaño al edificio donde estaba el departamento y el recepcionista no me ofreció llevar la valija (increíble). tampoco me imformó como se abria la puerta para salir del edificio y no entendía como hacerlo. El departamento esta muy bien tiene todo lo necesario pero no tiene cortinas por lo tanto se ve todo desde afuera.
The location is very convenient as it is a 5 min walk away from the main train station. The hotel itself is in good conditions, the staff is helpful and they offer a decent buffet breakfast. However it could improve in cleanliness. And as it's located next to a concert hall, there was a lot of noise on the street during cerain nights (the hotel was accomodating and agreed to switch us to a higher floor with less noise impact). Overall good value for money.
Guillermo
Stayed 7 nights in Apr 2023
Response from Anne-Sophie, Adjointe de direction on May 5, 2023
Buenos dias,Gracias por sus comentarios que he compartido con todo mi equipo.Lamentamos que la limpieza de su apartamento no haya estado a la altura de los servicios estándar. Estaremos encantados de recibirle una vez más en nuestro establecimiento para cambiar su opinión sobre nosotros al respecto.Que tengas un buen día, Saludos cordiales,
2/10 Terrible
Verified traveller
Apr 9, 2023
Disliked: Cleanliness, room comfort
Verified traveller
Stayed 2 nights in Apr 2023
Response from Mohammed NAMANE chef de réception on May 15, 2023
Bonjour,Je vous remercie d’avoir pris le temps de nous faire part de votre expérience que j’ai partagé avec mon équipe.Nous sommes désolés d'apprendre que votre séjour n’a pas été satisfaisant.J’espère vous accueillir de nouveau dans l’un de nos établissements All Suites Appart Hôtel et ainsi avoir l’opportunité de vous faire changer d’avis.Veuillez croire en mes sentiments dévoués.Mohammed NAMANE Chef de réception de l’établissement
Response from Mohammed, chef de reception on Feb 14, 2023
Estimado Señor, Le agradezco por sus comentarios que compartí con mi equipo. Nos alegra saber que disfrutó de su estancia. Su opinión es muy importante y nos asegura que la calidad de nuestros servicios cubre las necesidades y expectativas de nuestros clientes. Espero recibirle de nuevo en algunas de nuestras residencias All Suites. Cordialmente, Mohammed NAMANE Gerente de la recepcion de la residencia
8/10 Good
Ka Man Thomas
Jan 30, 2023
Ka Man Thomas
Stayed 1 night in Jan 2023
Response from Mohammed NAMANE on Feb 16, 2023
Bonjour,Je vous remercie pour vos commentaires que j’ai partagé avec mon équipe.Nous sommes heureux d’apprendre que vous avez apprécié votre séjour.Votre avis est très important et nous permet de savoir que la qualité de nos services répond aux besoins et attentes de nos clients.J’espère vous revoir prochainement dans l’un de nos établissements All Suites Appart Hôtel.Mohammed NAMANE chef de réception de l’établissement
Dear Sir,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,
6/10 Okay
Guillermo
Business traveller, Travelled with partner
Sep 6, 2022
Liked: Cleanliness
communication is terrible, wish i would’ve enjoyed this place
Guillermo
Stayed 1 night in Sep 2022
Response from Lydie Directrice de l’établissement on Sep 8, 2022
Dear Sir,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations.I hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Lydie Manager of the establishment
10/10 Excellent
Tom
Travelled with group
Sep 1, 2022
Liked: Cleanliness, room comfort
Tom
Stayed 1 night in Aug 2022
Response from Mohammed NAMANE chef de réception on Feb 27, 2023
Bonjour ,Je vous remercie pour vos commentaires que j’ai partagé avec mon équipe.Nous sommes heureux d’apprendre que vous avez apprécié votre séjour.Votre avis est très important et nous permet de savoir que la qualité de nos services répond aux besoins et attentes de nos clients.J’espère vous revoir prochainement dans l’un de nos établissements All Suites Appart Hôtel.Veuillez croire en mes sentiments dévoués.Mohammed NAMANE Chef de réception de l’établissement
Super convenient location — a 10 minute walk from Gare St Jean. Loved the kitchenette. Bathroom was also spacious. Was in Bordeaux for less than 24 hours and this hotel is perfect for one night.
Patrisha
Stayed 1 night in Aug 2022
Response from Lydie on Aug 31, 2022
Dear Madam,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Lydie Manager of the establishment
8/10 Good
Edith
Jul 30, 2022
Edith
Stayed 6 nights in Jul 2022
4/10 Poor
Debbie
Travelled with family
Jun 15, 2022
Disliked: Room comfort
Not as advertised
Disappointing- definitely not as reported. While the hotel states there are irons and boards available upon request, there were no boards ( hotel said they were stolen) and iron was filthy.
Staff at check in seemed bothered to be approached and were more interested in talking amongst themselves over assisting guests.
Debbie
Stayed 2 nights in Jun 2022
8/10 Good
Arirat
Jun 6, 2022
Arirat
Stayed 1 night in Jun 2022
10/10 Excellent
Sam
May 15, 2022
Liked: Cleanliness, room comfort
Sam
Stayed 1 night in May 2022
Response from Anne-Sophie, Adjointe de direction on May 23, 2022
Cher client,
Nous vous remercions d'avoir pris le temps de nous faire part de votre excellent avis.
Nous serions ravis de vous accueillir de nouveau dans l'une de nos résidences.
Bien cordialement,
8/10 Good
Peter
Travelled with family
Jan 2, 2022
Liked: Cleanliness, room comfort
Nice room, nice hotel. Modern, clean, great staff. The area where it is seems to be right on the edge between the less desirable and the nice part of town. Close to easy to navigate metro system.
Peter
Stayed 3 nights in Dec 2021
Response from Teddy, Réception on Feb 6, 2022
Dear guests,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you enjoyed your stay and liked our location.
We hope to welcome you again in one of our hotels soon.
Best regards,
10/10 Excellent
Dante
Sep 24, 2020
Liked: Cleanliness, room comfort
Great stay
Great stay actually. Previous reviews were on point, we were not disappointed. The place is conveniently close to the train station and within walking distance of several landmarks or areas of interest. Studio was spotless and well equipped, there were no noise disturbances of any kind, and the staff was delightful and helpful. We definitely recommend it.
Dante
Stayed 3 nights in Sep 2020
Response from Teddy on Sep 25, 2020
Dear guests,
Thank you for taking the time to give us your feedback.
We are delighted to hear that you enjoyed your stay with us.
We hope to see you again in one of our hotels.
Best regards,
Front Desk
8/10 Good
Ildiko
Jul 6, 2020
Liked: Cleanliness, room comfort
Nice hotel, poor location.
Nice hotell with friendly staff, location lets it down a bit.
Ildiko
Stayed 1 night in Jul 2020
8/10 Good
Angela
Jun 8, 2020
Liked: Cleanliness, room comfort
Clean, small apartment but well equipped kitchen. Very hot with no fan - you can open window but still stuffy. Unfortunately elevator wasn’t working in car park so had to lug bags up stairs. Also no instruction on parking. If you are driving - there is a small street with metal gate at end you can pull into to check in. About 20 mins from city centre.
Angela
Stayed 3 nights in Jun 2020
2/10 Terrible
GUY
Mar 25, 2020
Disliked: Cleanliness, room comfort
look at the pictures . this place is poor !!!!
this place is far from what you see in the pictures.
i booked a double room and when we get there we where amazed how poor is the room.
the front desk lady refuse to change our room or cancel it.
we left the place to another hotel and over a month we are trying to get our money back but there are no answers from anyone in the hotel.
"hotels.com" say they can't help...
anyone that look at the pictures will understand the situation
GUY
Stayed 1 night in Feb 2020
8/10 Good
Verified traveller
Mar 5, 2020
Verified traveller
Stayed 2 nights in Mar 2020
10/10 Excellent
London, London
Mar 4, 2020
Liked: Cleanliness, amenities
Clean rooms, nice staff, easy to get to from the airport.
London
Stayed 1 night in Mar 2020
10/10 Excellent
david, london
Travelled with partner
Feb 25, 2020
Liked: Cleanliness, amenities
Excellent, spacious room on eighth floor with views of some of the city. Comfy bed. Location excellent for train station access but may be slightly outside of the city for some.
Dear guests,
Thank you for taking the time to give us your feedback.
We are glad to read that you enjoyed your stay with us and hope to see you again in one of our hotels soon.
Best regards,
Response from Anne-Sophie, Chef de réception on Dec 8, 2019
Cher client,
Nous vous remercions d'avoir pris le temps de nous faire part de votre avis.
Nous sommes enchantés de savoir que notre établissement vous ait donné entière satisfaction.
Nous espérons pouvoir vous accueillir prochainement dans l'un de nos établissements.
Bonne journée,
Cordialement,
This is a simple apartment hotel that’s well kept. The staff, being the front desk clerk, was great. The heat in our room wasn’t working, so they brought a blanket and later moved us to a different room. It’s a bit far from downtown, but it’s near the bus and under a 10 min walk from the city’s larger marketplace. We’d come back.
nicholas
Stayed 1 night in Nov 2019
Response from Shereen on Nov 29, 2019
Hello Nicholas,
Thank you very much for your comment, we are glad to learn that you enjoyed your stay. We are looking forward to see you very soon.
Best regards,
Shereen
The reception.
Great location. Clean and tidy hotel with large rooms.
Verified traveller
Stayed 2 nights in Nov 2019
Response from Shereen on Nov 29, 2019
Hello sir or madam,
We appreciate your pleasant comment, we hope to see you again in one of our All Suites appart-hotels.
Best regards,
Shereen
The reception
Response from Anne-Sophie, Chef de réception on Dec 8, 2019
Cher client,
Nous vous remercions d'avoir pris le temps de noter notre établissement.
La satisfaction de nos clients est notre priorité.
Nous sommes ravis que votre séjour vous ait plût.
Nous espérons vous revoir prochainement dans l'un de nos établissements.
Bonne journée,
Bien cordialement,