4/10 Poor
Michelle
Travelled with family and small children
Jun 5, 2024
Liked: Cleanliness, amenities
We love coming here, the fountains are the reason we stay and I always felt safe being a single mom traveling alone. This time, the a/c kept cutting off, I called the front desk 4 times and no one would answer. Went to the wine bar because it was closer than the clubhouse where the front desk is now located, the lady was very nice and called the maintenance man because she could not get in touch with the front desk. I was told that it could not be fixed and they will move me to another room ( I know the a/c was not there fault) and that I could come to the clubhouse and pick up keys for a new room, would not bring them to me. I was so annoyed I packed our stuff and left. The last few time we came something is wrong with the fountains, they don’t work properly and you can’t hear the music. So disappointed in this place now. Almost $600 and only stayed 27 hours.
Michelle
Stayed 3 nights in May 2024