Beach/ocean view
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Reviews of Big Bear Lakefront Lodge

2 out of 5
Big Bear Lakefront Lodge
40360 Lakeview Dr, Big Bear Lake, CA

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 116 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Joanne, Corona

Business traveller, Travelled with partner
We had no TV in the room and it did not connect to the phone like we were told. Found out when I got there that I was not getting a king size bed do to my reservation time. On the upside very quiet place. It worked for us for only one night.
Stayed 1 night in May 2024
Response from Melissa (Front Desk) on May 28, 2024
I'm so sorry for the unfortunate circumstances. We will strive to be better before your next visit!!

8/10 Good

Graydon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff, gave suggestions for where to go around the nearby village and places to see around the lake.
Stayed 1 night in May 2024
Response from Melissa (Front Desk) on May 21, 2024
Thank you for kind review! We look forward to seeing you again!

4/10 Poor

harold

Travelled with group
Disliked: Amenities, property conditions & facilities
Room was not ready at 3:00. No breakfast or even coffee as advertised.
Stayed 1 night in May 2024
Response from Melissa (Front Desk) on May 21, 2024
We are terribly sorry that your stay was not enjoyable! We will be working on that before your next stay!

4/10 Poor

Claudia

Travelled with family
Heater didnt work and breakfast was non-existent
Stayed 1 night in May 2024
Response from Big Bear Lake Front Lodge on May 20, 2024
We are so sorry

10/10 Excellent

Talia

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FIRST OF ALL I WANNA SAY THANK YOU SO MUCH FOR MAKING OUR TRIP THE BEST! EVERYTHING WAS GREAT!STAFF WENT UP AND BEYOND TO MAKE OUR VACATION GREAT TREVOR I WILL NEVER FORGET HIM SO KIND AND CARING VERY HELPFUL!! EVERYTHING WAS CLEAN AND NICE AT THE CABIN! VERY WELL ORGANIZED HOT WATER COMFY BEDS IN THE KITCHEN EVERYTHING TO COOK FOR YOUR. FAMILY COFFEE ENOUGH TOILET PAPER CLEAN TOWELS!! WHAT CAN I SAY NOTHING BUT THE BEST!! THE LAKE VIEW SO BEAUTIFUL YOU CAN GRILL HIKE PLAY BASKETBALL PING PONG THERES EVEN A CUTE PLAYGROUND FOR THE KIDS!! I HIGHLY RECOMMEND TO STAY AT THIS PROPERTY I SURE WILL BE COMING BACK WITH ALL MY FAMILY
Stayed 3 nights in May 2024
Response from Melissa (Front Desk) on May 14, 2024
Thank you so much for your amazing review!! We look forward to seeing you again soon!!

10/10 Excellent

William

Travelled with family
Liked: Amenities
Nice rooms at a reasonable rate
Stayed 1 night in May 2024
Response from Trevor, Front Desk on May 8, 2024
Thank you!

10/10 Excellent

cynthia

Stayed 1 night in May 2024
Response from Melissa (Front Desk) on May 28, 2024
Thank you for the great review!!! We look forward to seeing you again soon!!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, cute little rooms with a kitchen and a GORGEOUS view. A must stay for sure.
Stayed 1 night in May 2024
Response from Deron Lane - Manager, Lakefront Lode on May 6, 2024
Thank you, and we hope to see you soon!

4/10 Poor

Maria

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I love customer service but the bed had hair and seem to be dirty also it smelled.
Stayed 1 night in May 2024
Response from Deron Lane - Manager, Lakefront Lode on May 4, 2024
I'm sorry you had that experience. We would have gladly re cleaned the room or moved you to another room if we would have known.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa (Front Desk) on Apr 30, 2024
Thank you for the review!! We look forward to seeing you again soon!

10/10 Excellent

ILABEN

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 28, 2024
Thank you!!

10/10 Excellent

Christina

Liked: Cleanliness, amenities
Prices amazing, clean rooms and bedding.
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 27, 2024
Thank you!!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on May 3, 2024
Thank you!!

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on May 11, 2024
Thank you!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
E
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 20, 2024
Thank you!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome !
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 18, 2024
Thank you!!! Hope to see you again!

8/10 Good

Shelby

Liked: Cleanliness, staff & service
Bed is uncomfortable but it’s nice
Stayed 1 night in Apr 2024
Response from Big Bear Lake Front Lodge on Apr 14, 2024
Thank you for the good review, so sorry about the bed.

10/10 Excellent

Rosalee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is very welcoming and gracious. The lodge is very appealing, includes a playground for kids to burn off energy and the lake front is a little piece of heaven. Morning coffee is very good. I appreciate their hospitality!
Stayed 1 night in Apr 2024
Response from Big Bear Lake Front Lodge on Apr 11, 2024
Thank you so much! It was our pleasure to have you, and we look forward to seeing you again!

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and our view was amazing...
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 10, 2024
Thank you!!!!

10/10 Excellent

Marie P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking because we were stranded from the spring snow storm in Big Bear. The location was perfect overlooking the lake. The room was clean and beds are firm and comfortable.The receptionist was accomodatiing. Well recommended if looking for a stay in Big Bear.
Stayed 1 night in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 7, 2024
Thank you for your review!

10/10 Excellent

celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was coffee at all times. The young lady at the front was very kind enough to walk into my room to help me set up WiFi to my laptop. Very friendly and helpful. I would definitely would be going back in summer.
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 7, 2024
Thank you for your review! See you soon.

8/10 Good

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the Lake. Staff is nice and friendly. Always available to help. Room was nice and clean.
Stayed 2 nights in Apr 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 6, 2024
Thank you!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to big bear, village shops, and dining
Stayed 2 nights in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 5, 2024
Thank you!

10/10 Excellent

connie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fireplace.The staff was awesome
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 5, 2024
Thank you

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Amenities
Quiet, clean and the playground was great for the kids.
Stayed 1 night in Apr 2024
Response from Big Bear Lake Front Lodge on Apr 4, 2024
Hello, Vanessa. We're glad you enjoyed your stay and we hope you had a wonderful getaway. We hope to see you again. Sincerely, Big Bea Lake Front Lodge

8/10 Good

Matthew, Whittier

Liked: Staff & service
Tara was super nice and very helpful.
Stayed 2 nights in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 3, 2024
Thank you for your review!

6/10 Okay

Homa

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel’s building is old and outdated, especially bathroom, but the the lake view rooms have a nice view,
Stayed 2 nights in Mar 2024
Response from Big Bear Lake Front Lodge on Apr 2, 2024
Hello, Homa!We're sorry you found the Lodge to be out dated. We hope you had an otherwise great time. Thank you for your feedback.Sincerely,Big Bear Lake Front Lodge

6/10 Okay

Maryann

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Big Bear Lake Front Lodge on Apr 5, 2024
Thank you

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Apr 1, 2024
Thank you!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so happy we stayed at this property. The beds are comfy. The room has a good heater and the lakefront is amazing. The staff were very friendly. I would definitely come back. Thank you.
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Mar 31, 2024
Thank You!! We are here to help! Let your family and friends know we are here!

10/10 Excellent

adela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk is very nice and professional.
Stayed 3 nights in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Mar 30, 2024
Thank you! Hope to see you again!

8/10 Good

Dominik

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Mar 31, 2024
Thank you!!

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Mar 30, 2024
Thank you!

10/10 Excellent

Ma de la Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Mar 29, 2024
Thank you!!

4/10 Poor

Lloyd

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cleaning staff did not come in daily to replace the towels, sheets, or clean the floor. It was snowy during the stays we were there and there was not a place to put your dirty shoes without the dirt and water leaking on to the floor. The breakfast included was a just continental with a small Danish, two cereals, and coffee. Since the staff did not get in until 8 am there was not coffee ready until about 8:20 most days. However, the room heater worked EXCELLENT. Actually, I blame expedia because when I was looking at various, this was not the site I wanted and ended up paying a non refundable fee to a less than desirable site.
Stayed 4 nights in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 28, 2024
Hello, Lloyd.We're sorry you had a negative experience with us and the issues you described are being addressed with our staff immediately. We'll see to it that all future guests have a more enjoyable stay and we hope we may be able to see you again for a more enjoyable stay.Sincerely, Big Bear Lake Front Lodge

2/10 Terrible

manuel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The night staff very rude, towels dirty and she didn’t wanted to change them. I ask and she didn’t even try to be polite. She actually send the boyfriend ( that didn’t work in the hotel) to give me the answer of my request Note: other staff wonderful people
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 25, 2024
Hello, Manuel.This complaint will be taken very seriously and we'll address this issue with our staff immediately. Thank you for bringing this to our attention. We hope you had an otherwise nice stay. Thank you for your time to write this review. Sincerely, Big Bear Lake Front Lodge

10/10 Excellent

Izaura L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deron Lane - Manager, Lakefront Lode on Mar 26, 2024
Thank you!!

8/10 Good

Ranjit R

Travelled with family and small children
Liked: Cleanliness, staff & service
Good for families. Nice and quiet. Private beach.
Response from Big Bear Lake Front Lodge on Mar 23, 2024
Hello, Ranjit.We're glad you had a good stay with us. We hope you enjoyed you peace and quiet and we sincerely hope to see you again in the future for an even better stay!Thank you for your time.Sincerely,Big Bear Lake Front Lodge

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was not soundproof at all, we were actually woken up by the next bedroom's alarm. Also, in the morning we wanted to have free breakfast (one of the reasons we booked this hotel), and the main office was closed after 8 am. We had to head to the ski resort and have breakfast somewhere else.
Response from Big Bear Lake Front Lodge on Mar 21, 2024
Dear Maria, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

2/10 Terrible

Laura, Chicago

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No communication received from the property despite sending multiple message regarding the stay.
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 21, 2024
We apologize for any inconvenience. We will do better with communication.

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The view was Beautiful! The property needs major upgrades
Stayed 2 nights in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 22, 2024
Hello, Richard.We're glad you enjoyed the view! But we understand that the property needs some upgrading. We're always working towards creating a better stay for our guests. We hope to see you again in the future. Thank you for your time.Sincerely,Big Bear Lake Front Lodge

10/10 Excellent

Carly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were super friendly and provided us with everything we needed. Theres a little area for kids to play and our kids enjoyed it.
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 14, 2024
Hello, Carly! We love to hear that your kids had a good time and we're so glad to have provided a nice stay for you and your family. We hope to see you again in the future! Sincerely, big Bear Lake Front Lodge

10/10 Excellent

Enkhmandakh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Big Bear Lake Front Lodge on Mar 14, 2024
Hello, Enkhmandakh. Great to hear that you had good experience with us! We hope to see you again. Sincerely, Big Bear Lake Front Lodge

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 14, 2024
Hello, Gabrielle. So happy to see that you had a fantastic experience with us! We'd love to see you again! Sincerely, Big Bear Lake Front Lodge.

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 14, 2024
Hello, David. We're happy to see that you enjoyed your stay. We hope to see you again! Sincerely, Big Bear Lake Front Lodge

10/10 Excellent

Marium

Travelled with family and small children
Liked: Amenities
Second time stay, great place.
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 14, 2024
Hello, Marium! So glad to see you again! We hope your most recent stay was every bit as good as, if not better than, your last stay. We'd love to see you again for a third stay. Thank you for your time. Sincerely, Big Bear Lake Front Lodge

6/10 Okay

Rosa

Travelled with family
Disliked: Staff & service, property conditions & facilities
Please get new people for costumer service
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 14, 2024
Hello, Rosa! Can you further elaborate on the experience you had with our costumer service? We're sorry that you had a poor experience and we hope to amend such issues so that we may grow as a company. We hope you had an otherwise fine stay. Thank you for your time. Sincerely, Big Bear Lake Front Lodge.

10/10 Excellent

Hariharan

Liked: Cleanliness, staff & service, property conditions & facilities
Steps away from the lake. Very close to the village.
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 10, 2024
Hello, Hariharan.We're glad you enjoyed your stay at the lodge! It really is a wonderful location, given its proximity to the lake and village.Thank you for your positive review and we hope to see you again!Sincerely,Big Bear Lakefront Lodge

4/10 Poor

Henry

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 10, 2024
Hello, Henry.Sorry to see that you didn't have a pleasant experience staying with us. Could you please give details as to what was the matter? We'd love to hear from you as we are constantly trying to improve!Thank you for your time.Sincerely,Big Bear Lakefront Lodge

6/10 Okay

Vanessa

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
actually very good located but the facilities need little attention
Stayed 1 night in Mar 2024
Response from Big Bear Lake Front Lodge on Mar 7, 2024
Hello, Vanessa.We appreciate your review and we are sorry if you did not find our facilities to be apt during the duration of your stay. Could you possibly provide more information as to what about the facilities needs more attention? We thank you for any feedback!Sincerely,Big Bear Lake Front Lodge