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Rating 10 - Excellent. 1049 out of 2044 reviews" "
Great location and staff! Cave pools were fantastic!
Patricia
Stayed 1 night in May 2024
8/10 Good
Rosalind
May 28, 2024
Liked: Cleanliness, staff & service
Stay was average. Staff very good. Amenities average. 15min walk to town centre, but local bus service good. Chili’s bar and dinner good.
Rosalind
Response from Arjun on May 28, 2024
Thank you for your review. I am sorry that your stay was only average. I would encourage you to contact the hotel directly so we can improve upon our services.
The hotel was beautiful, especially the inner balconies and hot tub.
Meaghan
Stayed 2 nights in May 2024
Response from Arjun on May 27, 2024
Thank you for your kind words.
8/10 Good
Sofia
Travelled with family and small children
May 25, 2024
Liked: Cleanliness, staff & service, amenities
The front desk person who helped check us in and out was knowlegeable and friendly. Travelling with a 5 year old, we especially enjoyed the hot tub. It was unique and spacious. We enjoyed our room layout as the bedroom was separate(down a set of stairs) from the living area. It is dated and could use some TLC.
Sofia
Stayed 2 nights in May 2024
Response from Arjun on May 27, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.
Thank you for your review. We do have different room styles with some larger suites with A/C. I do hope on your next visit you are able to take advantage of these rooms.
Really liked our room with the beds downstairs and the sitting area upstairs. We would suggest a fan in the bathroom, if there was one, it didn’t work.
Loved it! Thankyou The grotto was the best thing about your hotel. Also appreciated the privacy of the balcony. All in all 10 out of 10
Could use alittle updating.. painting refresh but overall, clean, bug free, close to downtown and reasonably priced
Room was small and so was the bed. We are small people and it was tight. There was hair in the dresser drawer and on the mattress. It did not give us a good feeling
Ross
Stayed 3 nights in May 2024
Response from Arjun on May 17, 2024
Thank you for your review. I am so sorry for the issues you had during your stay. I would encourage you to contact the hotel directly so we can get some more information.
Very noisy, hard to sleep. Wall paper coming off the wall. Dust on shelves. Plugged bathtub and not enough towels.
Kirsteena
Stayed 2 nights in May 2024
Response from Arjun on May 13, 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.
6/10 Okay
Twila
Travelled with partner
May 12, 2024
Liked: Cleanliness
Property very noisy. We reserved a queen bed and got a double. No a/c and the fan in the room didn’t work. Ask for a replacement and was told there wasn’t any available. Second night got a replacement fan but it wasn’t effective in cooling the room. Bed was uncomfortable
Twila
Stayed 2 nights in May 2024
Response from Arjun on May 13, 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.
6/10 Okay
Hank
May 12, 2024
Liked: Cleanliness, staff & service
The room could use an upgrade or reno. Not the most comfortable room I have been in. Well priced however. Parking was excellent. The elevator was very slow (took forever to arrive). I didn't like the only window looking out onto the walkway. I felt I was on display if I opened the blinds.
Hank
Stayed 2 nights in May 2024
Response from Arjun on May 13, 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.
10/10 Excellent
Lisa
Travelled with pets, Travelled with partner
May 11, 2024
Liked: Amenities
Clean and reasonable prices we would say again for sure
I love the layout of the room. Very convenient place to stay after a long hours of drive before heading home. We went there to celebrate as well our 10th year anniversary. A little bit disappointed when I told the hotel few days before we check in that we are celebrating our anniversary and they said "will do our best to make your stay extra especial" but seems liked an ordinary stay. But overall it was a good stay.
Melissa
Stayed 1 night in May 2024
Response from Arjun on May 15, 2024
Thank you for your review. I am sorry we missed the opportunity to make the occasion that more special but we are happy you enjoyed your stay and look forward to welcoming you back again soon.
We would stay here again for sure. The hot pool makes it. The staff were also super friendly. Rooms were kind of small but not a deal breaker at all. Beds were comfy! Tvs could use an upgrade but they do the trick! Thanks for a great experience!
Ashley
Stayed 2 nights in May 2024
Response from Arjun on May 9, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.
Mediocre at best. Small rooms poor value lack of amenities
Allan
Stayed 2 nights in May 2024
Response from Arjun on May 13, 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.
Stayed in a 1 bedroom suite. Room was comfortable and clean. Balcony facing the mountain was nice. The hot pool was lovely. Underground parking available but not a lot of spaces available.
Melissa
Stayed 2 nights in May 2024
Response from Arjun on May 6, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.
4/10 Poor
Jacob
May 5, 2024
Disliked: Cleanliness
Jacob
Stayed 1 night in Apr 2024
Response from Arjun on May 6, 2024
Thank you for your review. I am sorry you did not enjoy your stay and would encourage you to contact the hotel directly so we can get more information.
Thank you for your review. I am sorry for the issues you had during your stay and would encourage you to contact the hotel directly so we can get some more information.