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Reviews of Hôtel Le Manoir

3.5 out of 5
Hôtel Le Manoir
8, Avenue Cabot, Baie Comeau, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly to us
Stayed 1 night in Apr 2024
Response from Directeur on Apr 23, 2024
Our entire staff was certainly pleased to have you as our guest here in the hotel and appreciate dearly the positive comments you provided.

10/10 Excellent

geoffrey

It was a very short stay, arrived late at night left early in the morning
Stayed 1 night in Apr 2024
Response from Directeur on Apr 14, 2024
Thank you , We are glad you enjoyed your stay with us!

10/10 Excellent

Sterling

Stayed 1 night in Apr 2024
Response from Directeur on Apr 22, 2024
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good dining options. The main lobby bar has great dinner options and food was very good. Right on the river.
Stayed 2 nights in Mar 2024
Response from Directeur on Apr 3, 2024
Thank you for your wonderful review. We are glad you enjoyed your stay with us!

10/10 Excellent

Sebastien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot, great view. Dinner was fantastic
Stayed 1 night in Mar 2024
Response from Directeur on Mar 17, 2024
Thank you for your good comments. Our ideal location on the banks of the majestic St. Lawrence River, the attentive service of all our employees and the comfort of our rooms makes Hôtel Le Manoir the place to stay in Baie-Comeau.

8/10 Good

Suzanne

Stayed 1 night in Mar 2024
Response from Directeur on Apr 3, 2024
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like my stay
Stayed 2 nights in Jan 2024
Response from Directeur on Feb 19, 2024
Thank you for your wonderful review. We are glad you enjoyed your stay with us!

8/10 Good

Dominique

Stayed 1 night in Jan 2024
Response from Directeur on Jan 28, 2024
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

8/10 Good

julie

Stayed 2 nights in Dec 2023
Response from Directeur on Dec 13, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

4/10 Poor

dave

Stayed 1 night in Dec 2023
Response from Directeur on Jan 2, 2024
Nous sommes vraiment désolés que votre séjour n’ait pas été à la hauteur de vos attentes. We are truly sorry that your stay didn't live up to your expectations.

8/10 Good

Brigitte

Stayed 1 night in Dec 2023
Response from Directeur on Dec 10, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Directeur on Dec 9, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

8/10 Good

Normand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Directeur on Dec 9, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Gaston

Stayed 1 night in Dec 2023
Response from Directeur on Dec 5, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

marc-andré

Stayed 1 night in Dec 2023
Response from Directeur on Dec 5, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Steeve

Stayed 1 night in Nov 2023
Response from Directeur on Dec 5, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Alexandre

Business traveller
Stayed 1 night in Nov 2023
Response from Directeur on Nov 30, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and nice decir
Stayed 1 night in Nov 2023
Response from Directeur on Nov 30, 2023
Thank you for taking the time to share your satisfaction to us and especially to our future guests.

10/10 Excellent

Jocelyn

Stayed 1 night in Nov 2023
Response from Directeur on Dec 24, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Sukhwant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, rooms are well maintained.
Stayed 3 nights in Oct 2023
Response from Directeur on Nov 26, 2023
Thank you for your wonderful review. We are glad you enjoyed your stay with us!

10/10 Excellent

Carol

Stayed 2 nights in Nov 2023
Response from Directeur on Nov 15, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Franck

Stayed 1 night in Nov 2023
Response from Directeur on Nov 13, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

8/10 Good

Steeve

Stayed 1 night in Nov 2023
Response from Directeur on Nov 6, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

6/10 Okay

Carissa

Travelled with partner
Disliked: Property conditions & facilities
We’ve stayed here several times and can see the improvements being made each time we come back. Was disappointed this time,however, to learn on arrival that food service was unavailable due to private events being held. Not just room service, but everything. Had to order pizza, and my spouse and I had been looking forward to a nice dinner.
Stayed 1 night in Oct 2023
Response from Directeur on Oct 29, 2023
We are truly sorry that your stay didn't live up to your expectations. Rest assured that we take all comments seriously in order to help us provide a better service and to answer to all of our guests’ needs. .

10/10 Excellent

Gérald

Stayed 1 night in Oct 2023
Response from Directeur on Oct 29, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Andrée

Stayed 2 nights in Oct 2023
Response from Directeur on Oct 29, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

8/10 Good

Richard

Stayed 1 night in Oct 2023
Response from Directeur on Oct 17, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Élodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Directeur on Oct 13, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Normand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Directeur on Oct 12, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

6/10 Okay

Michel

Stayed 1 night in Oct 2023
Response from Directeur on Oct 5, 2023
Merci beaucoup d'avoir pris le temps de commenter sur notre hôtel. Thank you very much for taking the time to comment on our hotel.

8/10 Good

Charles

Liked: Room comfort
Just OK
This place used to be better. I stayed here about 8 years ago and I remember it being a fancier place with a gourmet restaurant and good customer service. If feels like management have taken it down market. Cleanliness was an issue for me, especially the coffee machine in the room, I doubt it was ever cleaned. Probably still one of the better options in Baie Comeau but definitely no longer a special occasion. It now feels more like an upscale motel.
Stayed 1 night in Oct 2023
Response from Directeur on Oct 3, 2023
Thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are, from your point of view.

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel Comfortable and clean. Staff was very friendly
Stayed 1 night in Sep 2023
Response from Directeur on Oct 3, 2023
Thank you for your good comments. Our ideal location on the banks of the majestic St. Lawrence River, the attentive service of all our employees and the comfort of our rooms makes Hôtel Le Manoir the place to stay in Baie-Comeau.

10/10 Excellent

Scott, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building on the water. Good food at reasonable prices. Convenient to the ferry from to Matane.
Stayed 1 night in Sep 2023
Response from Directeur on Sep 30, 2023
Thank you for your good comments. Our ideal location on the banks of the majestic St. Lawrence River, the attentive service of all our employees and the comfort of our rooms makes Hôtel Le Manoir the place to stay in Baie-Comeau.

10/10 Excellent

Gaetan

Stayed 1 night in Sep 2023
Response from Directeur on Oct 22, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

6/10 Okay

Diana, StLazare

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a tough review to write. Our reasons for staying here were purely nostalgic having stayed here SO many times over the span of some 30 years (mostly on business trips to the area) We were disappointed. The property is tired and in need of serious updating unless vintage is your thing. The lobby/ front desk is unappealing though the staff were kind. We had the misfortune of checking in as 400 attendees descended on the hotel for an evening event. It was pure chaos for parking, a congested reception area not to mention that the only evening dining option Bistro la Marée is literally 2 steps from the front desk. The room itself was fine and spacious. Flooring was newish and the bed, pillows and linens very comfortable. The bathroom is serviceable but completely outdated and not on par with hotels in this price range. We ate dinner at the Bistro La Marée which was excellent (see google review). There is a lovely well-appointed terrace which is only accessible (unfortunately) when the Bisto is open. The exercise "room" is a curtained off section of the old dining/ ballroom which was just weird to access. A section of the former dining room located on the lower level is now used for breakfast only (due to staffing shortages). It is unimpressive, set up like a school cafeteria, not at all elegant. Unfortunately, accommodations in this area are limited so you're kind of stuck with this expensive lackluster option.
Stayed 2 nights in Sep 2023
Response from Directeur on Sep 25, 2023
Thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are, from your point of view.

10/10 Excellent

Nesrine

Stayed 1 night in Sep 2023
Response from Directeur on Sep 25, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Jerry, Conception Bay South

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great character and charm. It has been beautifully maintained, is clean and the food is good. The staff is very helpful and the area provides awesome walking trails, outdoor gym, only a a few minutes walk from a great cafe and downtown area.
Stayed 1 night in Sep 2023
Response from Directeur on Sep 20, 2023
Thank you for your wonderful review. Our ideal location on the banks of the majestic St. Lawrence River, the attentive service of all our employees and the comfort of our rooms make Hôtel Le Manoir the place to stay in Baie-Comeau.

10/10 Excellent

Geremy

Stayed 1 night in Sep 2023
Response from Directeur on Sep 20, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Paulin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great old-fashioned hotel, reminiscent of 1950 movies. The rooms were clean, comfortable and quiet. The view is spectacular. Having an onsite dining room where we enjoyed an excellent meal was lovely.
Response from Directeur on Sep 13, 2023
Thank you for your wonderful review. We are glad you enjoyed your stay with us!

10/10 Excellent

Maxime, Labrador City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in Baie Comeau
Stayed 1 night in Sep 2023
Response from Directeur on Sep 10, 2023
Thank you for your wonderful review. Our ideal location on the banks of the majestic St. Lawrence River, the attentive service of all our employees and the comfort of our rooms make Hôtel Le Manoir the place to stay in Baie-Comeau.

10/10 Excellent

Karl

Stayed 1 night in Sep 2023
Response from Directeur on Oct 29, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

André

Stayed 1 night in Sep 2023
Response from Directeur on Sep 10, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Dominic

Stayed 2 nights in Sep 2023
Response from Directeur on Sep 10, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

8/10 Good

Clermont

Liked: Cleanliness, staff & service
Trop dispendieux pour la qualité de la chambre
Response from Directeur on Sep 8, 2023
Merci d'avoir pris le temps de commenter votre séjour.Nous apprécions les commentaires de nos invités et apprécions d’apprendre nos points forts et faibles selon votre point de vue.

10/10 Excellent

Claude

Stayed 1 night in Sep 2023
Response from Directeur on Sep 7, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Directeur on Oct 29, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023
Response from Directeur on Sep 25, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

10/10 Excellent

claude

Stayed 1 night in Aug 2023
Response from Directeur on Sep 1, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.

4/10 Poor

Nabiha

Stayed 1 night in Aug 2023
Response from Directeur on Aug 30, 2023
Nous sommes vraiment désolés que votre séjour n’ait pas été à la hauteur de vos attentes. We are truly sorry that your stay didn't live up to your expectations.

10/10 Excellent

Alain

Stayed 2 nights in Aug 2023
Response from Directeur on Aug 24, 2023
Merci beaucoup d'avoir pris le temps de partager avec nous votre expérience de séjour. Nous sommes heureux d'apprendre que vous l’avez apprécié. Thank you so much for taking the time to share with us your experience with us. We are happy to hear that you enjoyed it.