Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from brandon mb

next to major route south of downtown; accessable

Posted 6-Sep-2014
Pros: room comfort
Stayed here in past; hotel is acceptable; pillows and bed are comfortable. On major route on Southside of downtown; far enough away from possible problems but within easy drive to center of city. I always avoid downtown of any city due to past experience. Stay away from trouble and it cannot find you. Only disappointment was the possible free breakfast. I had read on the advertisement about free breakfast; however this only applied to kids; should have been made more clearer. Can room rates do appear to be pricey. Stayed in Minneapolis in basically the same hotel for 35.00 cheaper; dollar is not that much difference.
Comment from Hotel Management
9-Sep-2014 by Mike, Hotel Management
Thank you for your feedback. We greatly appreciate it Regarding you comments on free breakfast, in addition to our Kids Eat Free program, we do have a number of very competitively priced rate options that do include a full hot breakfast. Be sure to ask about that next time you call to reserve.
1 out of 5
by A verified traveller from Edmonton, AB

We were not told that our room was on a pet floor.

Posted 2-Sep-2014
The hotel staff failed to tell us that we were on the pet floor. As a result were woken up at 3:00 am. by dog barking and scratching the door across the hallway.
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
We apologize that your stay was not the relaxing break you so rightly deserved. We are a pet friendly hotel. However, pet owners are required to keep their animals under control so they do not disturb other guests. They do sign a waiver to that effect upon arrival. It is the responsibility of our team members follow up on any issues such as this. I apologize that this was not appropriately handled during your stay. I will review the proper procedures with our team to ensure that this does not occur again. Thank you for taking the time to bring this to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Battleford,Saskatchewan

first time to Winnipeg

Posted 1-Sep-2014
Pros: the decor,food,hard working staff,room service staff and sheltered parking,location
Cons: some front desk staff need to be more friendly and energetic when interacting with customer and spent less time visiting with each other when costumer
Location: Perfect for our visit and getting around the city. U of M, shopping malls, an amazing bakery and cafe' less than a block away. ATM Machine close by.
Close to the U of M as son attending same,spent 7days at hotel enjoyed seeing this beautiful city. Hotel staff very accommodating and pleasant. Hotel housekeeper a sweetheart made us feel like home and did an excellent job with our room. Restaurant staff very friendly do their job well! People at the desk could be more upbeat and enthusiast about there job, but no errors were done checking in or out of hotel front desk employees could take a few lessons from Greg catering manager and does other tasks within the Hotel,he is in the right job he is hospitable, energetic, confident, knowledgeable and presents himself very well. Thanks Greg!
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
Thank you so much for your positive feedback. We are proud of our staff and the service they provide and feel even more pride when kind people such as yourself take the time to comment in this way. I have shared your comments with the team. We do have a few new people at our front desk who are still a bit unsure and perhaps lack the confidence of Gregg and some of our other team members. We are working on them and I am sure you will see an improvement in the weeks to come. Thanks again for your feedback, we look forward to seeing you again soon.
2 out of 5
by A verified traveller from Minneapolis, MN

Poor security.

Posted 25-Aug-2014
Pros: Conveniently located
Cons: SECURITY. One camera for an entire parkade is negligent.
Location: It's a good central location.
Our car was broken into during our stay, while parked in the hotel's parking ramp. Someone actually took the time to dislodge the door handle to gain access. We were incredibly disappointed to hear that the hotel only had one security camera in the parkade, and that it basically only covers 2-3 cars worth of parking spaces. Ours was not in those few stalls, so they did not even check the security cam for, say, a person or two walking by the camera, carrying the contents of my trunk. (We left nothing of value in view, everything stolen was from the trunk). The hotel said we were the only ones broken into, so I have to wonder if we were targeted for having American plates on the car - I saw no others. I just can't wrap my head around going to THAT effort to break into a car with no valuables (incentive!) visible. We cut our vacation short as a result, NOT feeling safe there. If you are flying in, the hotel is decent, just somewhat overpriced. If you are driving in, I wouldn't recommend staying there. We had been looking forward to this vacation for a long time. Ending on that note was awful - especially when compounded with not even being able to file a police report / see justice.
3 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Pretty good hotel.

Posted 17-Aug-2014
The only problem I can think for this hotel was that when we were turning in to go to sleep, there was hair all over the sheets...I went downstairs and they said they would send someone up. About 5 minutes later, someone knocked on the door so when I opened it expecting them to come in and change the bedding, she handed me the clean sheets and left. So we changed the sheets ourselves. The restaurant was wonderful, food was awesome...very quiet hotel..except that one problem, which is huge because I expect a clean bed...thankfully we noticed before laying down.
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
Thank you for taking the time to bring this to our attention, the issue with your sheets and the lack of service provided is unacceptable. I have brought this to the attention of our Executive Housekeeper and assure you that steps have been taken to ensure that this does not happen again .
3 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel and staff close to amenities

Posted 12-Aug-2014
Pros: Staff were pleasant easy to get to close to what we needed
Cons: the bar/dining room
Location: good shopping in area
good experience will return staff pleasant rates could have been a little cheaper also the bedding could have been a bit cleaner marks on bed skirt and cutains.
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
Thank you so much. I have mentioned your comments on the linen to our housekeeping team. We look forward to seeing you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to shopping.

Posted 8-Aug-2014
Pros: The area close to shopping. Breakfast was very good.
Cons: the beds were noisy when you were on them.
Location: Ikea, Costco, St. Vital Mall, Toni Roma
Overall it was good. Great service. Unable to access front desk by phone, just rang busy over and over. When sitting on the bed it creaked at every movement. Went down to desk and was given another room. Ate breakfast in dining and it was very good. The location was great for going places.
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
Thanks so much for bringing these issues to our attention. Rest assured we will follow up on your comments. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay and great staff

Posted 6-Aug-2014
Pros: Excellent staff
Cons: A little dated
Location: Not the nicest location. Good location across from a grocery store.
There for a sporting event and the hotel was very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dakotas

Great Location

Posted 21-Jul-2014
Pros: the location was perfect as it was on the highway we would be taking back to the states in a few days
Cons: two of the lightbulbs were out and we could not be there to wait for service
The desk person went out of his way to locate a REAL tea shop for me to have scones and a pot of tea...and the place was all that I expected- he even printed out a map and a review.
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
Thanks so much for your positive feedback on the service you received at our hotel. We look forward to seeing you again.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from british columbia

good central location with quiet rooms.

Posted 18-Jul-2014
Pros: location
Cons: do not like that the doors always make such a loud noise when they close. I understand that they are fire doors, and that is good.
Location: shopping, both food wise and personal fashion wise
friendly staff, requests answered and followed through in a timely manner. Loved the pool, they also had an excercise room.
Comment from Hotel Management
5-Sep-2014 by Mike, Hotel Management
Thank you for your feedback. See you again soon.