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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5406 Caxton Street West, Whitecourt, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 154 out of 367 reviews" "
Rating 8 - Good. 146 out of 367 reviews" "
Rating 6 - Okay. 38 out of 367 reviews" "
Rating 4 - Poor. 19 out of 367 reviews" "
Rating 2 - Terrible. 10 out of 367 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk that checked me in on Friday April 19th was very friendly and made me feel welcome definitely coming back more
Stayed 2 nights in Apr 2024

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was
Stayed 1 night in Apr 2024

8/10 Good

Stacey

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Team on Mar 30, 2024
Dear Stacey,Thank you for leaving us an amazing 4 out of 5 rating. We really appreciate it. Looking forward seeing you on your next visit.Sincerely,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites team on Mar 26, 2024
Dear Gary,Thank you so much for taking the time to leave us an amazing 5 rating. We appreciate your feedback, and it is always a pleasure to receive such good rating. Looking forward seeing you on your next visit!Sincerely,

10/10 Excellent

Christie

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable and the sheets were so soft! Had the best sleep!
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Team on Mar 11, 2024
Dear Amber,Thank you for choosing our hotel, and for taking the time to write a review! We are glad you had the best sleep! We really appreciate your feedback. Looking forward seeing you on your next visit.Sincerely,

8/10 Good

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonably priced. The door at the end of the building should have key access for the guests to make accessing rooms with luggage easier
Stayed 1 night in Feb 2024
Response from Quality inn & Suites Team on Mar 2, 2024
Dear Sara,Thank you so much for the amazing 4 out 5 rating. We value your feedback regarding key access for the end exit door. Exit door is set up like that for safety reason. Looking forward seeing you on your next visit.Sincerely,

10/10 Excellent

jeanlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly & approachable
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Team on Feb 27, 2024
Dear Jeanlyn,Thank you so much for taking the time leaving us a 5 out of 5 rating. Thank you for finding our staff friendly and approachable. We appreciate your feedback. We are looking forward seeing you on your next visit!Sincerely,

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Quality inn & Suites Team on Jan 23, 2024
Dear Ron,Thank you so much for the amazing 8 out of 10 rating. We appreciate your feedback. We are looking forward seeing you on your next stay!Sincerely,

10/10 Excellent

Audrey

Stayed 1 night in Jan 2024
Response from Quality inn & Suites Team on Jan 23, 2024
Dear Audrey,Thank you so much for the amazing 5 star rating. We hope to see you again on your next visit!Sincerely,

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality inn & Suites Team on Jan 23, 2024
Dear Franco,Thank you for taking the time to leave us a review. We value your feedback! We are looking forward seeing you on your next visit!Sincerely,

10/10 Excellent

Laurie

Stayed 1 night in Dec 2023
Response from Quality inn & Suites Team on Jan 24, 2024
Dear Laurie,Thank you so much for the amazing 5-star rating. We appreciate your feedback. We are looking forward seeing you on your next visit!Sincerely,

8/10 Good

Dave

Stayed 2 nights in Nov 2023
Response from Quality inn & Suites Team on Jan 24, 2024
Dear Dave,Thank you so much for the positive rating. We valued you as our guest. We look forward to having you back with us!Sincerely,

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious bed was comfortable and the room was clean
Stayed 1 night in Nov 2023
Response from AGM on Nov 30, 2023
Dear Maxine,Thank you for taking the time to provide feedback on your stay with us, we are thrilled that you enjoyed your stay and will share your comments with our team. We look forward to seeing you again!Kind Regards,Quality Inn & Suites Team

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Quality Inn & Suites Team on Nov 24, 2023
Dear Andrew,Thank you so much for the amazing 10 out of 10 rating. Looking forward seeing you on your next visit.Sincerely,

2/10 Terrible

shaun

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 27, 2023
Dear Shaun,We are sorry to hear that we failed to meet your expectations and we apologize for this. We hope you will give us another try on a future visit.Kind Regards,Quality Inn & Suites Team

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
It was a amazing stay, everything was clean and comfortable. The fireplace in the room was. So comfortable. A great place to stay. Thank you so much. Breakfast was delicious as well.Eggs ,sausage,waffles,toast and jam,ect
Stayed 1 night in Oct 2023
Response from Quality inn & Suites Team on Oct 17, 2023
Dear Sylvia,Thank you so much for the kind words and for the perfect rating. We are happy to hear you enjoy your stay with us. We are grateful to have you and it is always a pleasure to receive positive feedback. I will share this to my hotel staff. We are looking forward seeing you on your next visit!Sincerely,

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and quiet. Room was clean, spacious and had everything I needed. I will return.
Stayed 1 night in Oct 2023
Response from Quality inn & Suites Team on Oct 9, 2023
Dear Ursula,Thank you so much for the excellent review. It's always a pleasure to know that our commitment to cleanliness and great customer services is always success. We are grateful to have you as our valued guest.Sincerely,

8/10 Good

Joey

Stayed 3 nights in Oct 2023
Response from Quality inn & Suites Team on Oct 15, 2023
Dear Joey,Thank you so much for the great rating. We appreciate your feedback. Looking forward seeing you on your next visit!Sincerely,

6/10 Okay

Lai Yan

Stayed 1 night in Oct 2023
Response from AGM on Nov 30, 2023
Dear Lai Yan,Thank you for the rating, we are happy that you enjoyed your stay with us. We hope to see you again on your next visit to our area.Kind Regards,Quality Inn & Suites Team

8/10 Good

Jordan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked it as just a place to crash for a few hours and for the price, it did its job. Comfy beds with really soft sheets and very happy that its pet friendly. We were only there for about 6 hours, getting in at almost 2 am. They were very easy on the late check in and very nice for the night shift. However I’m disappointed that Expedia does not have the accurate fees on the pet policy. There is a $200 pet deposit on top of the $50 for the room incidentals and the $25 per pet. It wasn’t a nice surprise after driving for 7 hours but things happen. Good clean and will probably stay again.
Stayed 1 night in Oct 2023
Response from Quality inn & Suites Team on Oct 9, 2023
Dear Jordan,Thank so much for taking the time sharing your experienced with us. We apologies for the extra incidental and I will review the fine print we have in Expedia.Looking forward seeing you on your next visit.Sincerely,

10/10 Excellent

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Travelled with two young children. Very clean, quiet, and comfortable. Continental breakfast was lovely. Staff were friendly.
Response from Quality inn & Suites Team on Oct 5, 2023
Dear Natasha,Thank you so much for the amazing 5 out of 5. We are glad to hear you enjoyed your stay. We appreciate your feedback. Looking forward seeing you on your next visit!Sincerely,

4/10 Poor

John

Business traveller, Travelled with group
Still have smoking rooms, definitely needs a full reno
Stayed 1 night in Sep 2023
Response from Quality inn & Suites Team on Sep 16, 2023
Dear John,Thank you for your review, I apologies if we didn't exceed your expectation with us.Sincerely,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check on was fast and location very convenient next to main road.
Stayed 2 nights in Sep 2023
Response from Quality inn & Suites Team on Sep 16, 2023
Dear David,Thank you so much for the amazing 4 out 5 rating. looking forward seeing you on your next visit!Sincerely,

6/10 Okay

Beverly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very good and helpful. But the place is old and dirty. The hallway and stairs needed to be wash and vacuumed. The breakfast was very limited.
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Sep 16, 2023
Dear Beverly,Thank you for your feedback. Sorry if we didn't exceed your expectation. Our hotel right now is in the middle of renovation for a kitchenette upgrade that the reason why everyday looks the same but still not an excuse and we are trying to vacuum it still leave mark from the workers shoes because of the drywall dust. all floors are steamed clean recently and cannot keep up.Sincerely,

10/10 Excellent

Isidor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was impeccable at their work. The complimentary breakfast was excellent
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Sep 16, 2023
Dear Isidor,Thank you so much for the excellent rating. We are glad you enjoyed our complimentary breakfast. Thank you for the kind words for our staff, they always try to be at their best.Sincerely,

10/10 Excellent

Margaret

Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Aug 31, 2023
Dear Margaret,Thank you so much for the amazing 10 out of 10 rating! We appreciate your feedback. Hope to see you again soon!Sincerely,

6/10 Okay

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great but the hotel itself is very dated and somewhat dirty. Door couldn't open all the way, bathroom door very nearly hits the toilet, carpet is stained etc.
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Sep 1, 2023
Dear Courtney,Thank you for taking the time to share your experience with us. I am sorry if we didn't exceed your expectations. We will use your feedback to improve our hotel, so we can deliver a better experience next time. sincerely,

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its location
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Aug 27, 2023
Dear Larry,Thank you so much for the amazing 4 out 5 rating. Looking forward to seeing you again!Sincerely,

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for highway. A little drive for dinner. Had a king room which was great size
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Aug 23, 2023
Dear Daniel,Thank you for sharing your experience with us! We are so grateful for your 4-star rating! Looking forward seeing you on your next visit.Sincerely,

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Aug 10, 2023
Dear Troy,Thank you so much for the amazing 10 out of 10 rating. We appreciate your feedback! Looking forward seeing you on your next visit!Best regards,

10/10 Excellent

Julie P

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff are very friendly. No complain at all.
Stayed 3 nights in Jul 2023
Response from Quality inn & Suites Team on Aug 10, 2023
Dear Julie,Thank you for the fantastic review. Your feedback is greatly appreciated, and I am glad you enjoyed your stay. Looking forward on your next visit!Best regards,

10/10 Excellent

Mrs Pamela s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with jacuzzi and kitchenette made a perfect stay
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Aug 10, 2023
Dear Pamela,Thank you so much for the amazing 5 out of 5 rating!Hope to see you soon on your next visit!Best Regards,

10/10 Excellent

Con

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Quality inn & Suites Team on Aug 10, 2023
Dear Con,Thank you so much for taking the time to leave us an excellent rating! We appreciate your business.Best regards,

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean, staff were amazing!
Stayed 1 night in Jul 2023
Response from Quality Inn & Suites team on Jul 31, 2023
Dear Bobbi,Thanks for sharing your rating with us and leaving positive feedback of 5 out of 5 rating. It's much appreciated! Looking forward seeing you on your next visit.Best regards,

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Quality Inn & Suites team on Jul 31, 2023
Dear Brent,Thank you so much for the amazing 5 out of 5 rating. We appreciate your feedback!Best regards,

10/10 Excellent

Jolene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Lots of breakfast options, as well as a nice games room
Stayed 1 night in Jul 2023
Response from Quality Inn & Suites team on Aug 2, 2023
Dear Jolene,Thank you so much for the amazing reviews. Looking forward seeing you on your next visit!Best Regards,

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay!
We really enjoyed our stay. Beds were much more comfortable than more expensive hotels. Kids loved the breakfast. Was great!
Stayed 1 night in Jul 2023
Response from Quality Inn & Suites team on Aug 2, 2023
Dear Heidi,Thank you so much for the great reviews! I am glad you enjoyed your stay. Looking forward seeing you on your next visit.Best regards,

10/10 Excellent

Zerelda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Quality Inn & Suites team on Jul 14, 2023
Dear Zerelda,Thank you so much for the amazing rating. We appreciate your feedback. Looking forward seeing you on your next visit.Best regards,

10/10 Excellent

Larry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Quality Inn & Suites team on Jul 8, 2023
Dear Larry,Thank you so much for the amazing 5 out of 5 rating. We appreciate your feedback! looking forward seeing you on your next stay.Best regards,

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on Jul 6, 2023
Dear Ralph,Thank you for the great rating, we look forward to your next stay!Kind Regards,Quality Inn &Suites Team

6/10 Okay

Frank

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from GM on Jul 6, 2023
Dear Frank,Thank you for taking the time to provide a rating on your stay with us, we hope to see you again on a future visit.Kind Regards,Quality Inn & Suites Team

10/10 Excellent

NKECHINYERE HELEN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with very hospitable staff. My check in was very easy
Stayed 1 night in Jun 2023
Response from Quality Inn & Suites team on Jun 15, 2023
Dear Helen,Thank you so much for taking the time to give us a wonderful review. looking forward seeing you on your next visit.best regards,

8/10 Good

Stephanie

Stayed 1 night in Jun 2023
Response from Quality Inn & Suites team on Jul 1, 2023
Dear Stephanie,Thank you so much for the amazing 4 out of 5 rating. We appreciate your feedback. Looking forward seeing you on your next visit!Best regards,Quality Inn & Suites Team

6/10 Okay

James

Stayed 5 nights in May 2023
Response from Quality Inn & Suites Team on May 21, 2023
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and may I ask why we get such a low rating so we can improve more. Your satisfaction is very important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Best regards,

4/10 Poor

Brent

PORTABLE AIR CONDITIONING WHICH CAN'T COOL A SUITE. WOKE UP SEVERAL TIMES DUE TO HEAT. NOT HAPPY
Stayed 1 night in May 2023
Response from Quality Inn & Suites Team on May 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the AC not cooling the suite. Thank you for bringing this into our attention. We forwarded this issue to our maintenance and will be change to a bigger AC. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Quality inn & Suites Team on Apr 25, 2023
Dear Shane,Thank you so much for taking the time to leave us a rating of 10 out of 10. We hope to see you again soon!Best regards,

10/10 Excellent

Rock

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2023
Response from Quality Inn & Suite team on Apr 15, 2023
Dear Rock,Thank you so much for the amazing 5 out of 5 rating.We are looking forward seeing you on your next visit.Best regards,

10/10 Excellent

julianne

Stayed 1 night in Apr 2023
Response from Quality Inn & Suites team on Apr 7, 2023
Dear Julianne,Thank you so much for taking the time to give us an amazing 10 out of 10 rating. We're so happy to hear from you! We hope to see you again soon!Best regards,