Suite, 1 Bedroom, Jetted Tub | Balcony
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Reviews of Ocean Promenade Hotel

2.5 out of 5
Ocean Promenade Hotel
15611 Marine Dr, White Rock, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 902 out of 1456 reviews" "
Rating 8 - Good. 393 out of 1456 reviews" "
Rating 6 - Okay. 109 out of 1456 reviews" "
Rating 4 - Poor. 35 out of 1456 reviews" "
Rating 2 - Terrible. 17 out of 1456 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place.
Stayed 2 nights in May 2024

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Nice room. Wifi did not work
Stayed 2 nights in May 2024

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently clean and super great service
Stayed 1 night in May 2024

8/10 Good

Jenny

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is located on the quieter part of the strip which we enjoyed very much. You are steps away from the ocean and a 10 minute walk from the pier. There are many eatery options to choose from along the strip! Our room was clean and the heated bathroom floor was a nice touch. Unfortunately our coffee pot and the topper was very dirty. You can buy coffee in the restaurant downstairs but just keep in mind, if you do plan on making coffee in your room, check to see if it’s clean first. There was underground parking and it was an easy process. If you are sensitive to noise, the rooms do sound hollow and the bed was creaky. There is a lot of echo and you are able to hear the room above, below and beside you. Overall, great accommodation to stay in White Rock and close by to everything to explore the area.
Stayed 1 night in May 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd time staying there. Love the suite with ocean view. Will visit again.
Stayed 2 nights in May 2024

10/10 Excellent

Tor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Krystopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property it self as a whole was good. The rooms was clean, modern colours, everything in good condition. Bed was your typical firm hotel mattress. The odd setup of the shared foyer type entrances for some of the rooms really sucks if you aren't neighbours with someone you're travelling with. There is 0 sound dampening in the foyer, so when the neighbour unlocks, slams, opens the exterior doors, you hear every click, clack and bang. Realllllllly wonderful to hear at 430am. I did bring up this issue to the front staff, but ¯\_(ツ)_/¯ Also the shower head was probably put in when the building was first built some 50 years ago. Would have been more useful not having it. As well, there is 0 sound proofing between units bathrooms as I could hear someone blowing their nose through wall.

8/10 Good

Parasdeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was audible from the room on the side
Stayed 1 night in May 2024

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Proximity to the ocean. The suite was awesome. No ice provided for 2 days.. Dishwasher did not clean dishes after 2 days.
Stayed 3 nights in May 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty cute hotel
Stayed 1 night in May 2024

8/10 Good

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but the rooms are nicely renovated. Limited parking. It was loud when we were there (not hotels fault). Will stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Dan or Tracey

Business traveller, Travelled with group
Liked: Amenities
It’s a lovely hotel right across from the water .a coffee shop attached with good food
Stayed 2 nights in May 2024
Response from Guest Services on May 15, 2024
Hi Dan and Tracey,We are glad you enjoyed your time here, and we will pass along you positive feedback to the cafe staff.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient for us to attend a birthday party and Mother’s Day event. All within walking distance. Perfect!
Stayed 1 night in May 2024
Response from Guest Services on May 15, 2024
Dear Cindy,We are pleased that you were able to stay at our hotel which was in the perfect location for the party you were attending! We look forward to welcoming you again in the future.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff & well appointed room.
Stayed 1 night in May 2024
Response from Guest Services on May 15, 2024
Dear Mike,We appreciate the kind feedback, and we look forward to seeing you again soon!

8/10 Good

Veerpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that i got a partial ocean view, on my next stay ill be pushing for balcony :)
Stayed 2 nights in Apr 2024
Response from Guest Services on May 15, 2024
Dear Jennifer,We're very glad you were able to enjoy a partial view of the ocean, and hopefully next time you are able to stay in a room with a balcony.

10/10 Excellent

Cindy

Liked: Cleanliness
Good location, rooms are clean
Stayed 1 night in May 2024
Response from Guest Services on May 15, 2024
Dear Cindy,We appreciate the kind words, and we look forward to seeing you in the future.

10/10 Excellent

Lynn

Travelled with family
Parking is very compact and busy. I had to park on the road in pay park area.
Stayed 1 night in May 2024
Response from Guest Services on May 15, 2024
Dear Lynn,Our apologies for the inconvenience of having to park outside the hotel. We're glad you enjoyed your stay otherwise, and we appreciate your feedback.

10/10 Excellent

Ira

Travelled with family and small children
Great place to stay
Stayed 1 night in May 2024

10/10 Excellent

Tristan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and the room view was breathtaking. We will definitely be back!
Stayed 3 nights in Apr 2024
Response from Guest Services on May 15, 2024
Dear Heather, We're very happy that you enjoyed the view of White Rock beach! We hope to see you again soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, and rooms. Onsite dinning was so so
Stayed 3 nights in May 2024
Response from Guest Services on May 15, 2024
Dear Robert,We're pleased that you enjoyed your stay, and we appreciate the feedback on your experience at the onsite restaurant.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice, spacious and clean. I was on the walkway so it was loud in the morning. You could hear every door when it closed unfortunately.
Stayed 1 night in May 2024
Response from Guest Services on May 15, 2024
Dear Tamara,We apologize for the noise that you experienced during your stay. We're glad you enjoyed the room and the other aspects of your stay, and we hope to see you again in the future.

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , Clean Rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay and enjoy the tranquility of the beach in the morning.
Stayed 2 nights in May 2024
Response from Guest Services on May 15, 2024
Dear Heidi,Thank you for your review. We're very glad you got the chance to relax and enjoy the beach during your stay.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Loretta

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Olugbenga

Liked: Cleanliness, staff & service, property conditions & facilities
The location and ambience. Also the room.
Stayed 2 nights in Feb 2024
Response from Guest Services on May 15, 2024
Dear Olugbenga,We're glad you enjoyed your stay. Thank you for choosing the Ocean Promenade Hotel, and we hope to see you again soon.

2/10 Terrible

pratham

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Alfred

Good property but starting to show its age in places. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Guest Services on May 15, 2024
Dear Alfred,Thank you for taking the time to give your feedback, and we are looking forward to seeing you again.

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only criticism is the noise above, next door and around our room. Hard to understand why there is so much noise.
Stayed 1 night in Apr 2024
Response from Guest Services on May 15, 2024
Dear Lori,We apologize for the noise coming from the neighboring room, but we're glad your stay was otherwise enjoyable. We hope to see you again.

8/10 Good

Avneet

Liked: Cleanliness, staff & service, property conditions & facilities
Good with sea view
Stayed 2 nights in Apr 2024
Response from Guest Services on May 15, 2024
Dear Avneet,We are very glad you enjoyed your room with a view of the ocean! Thank you for taking the time to leave a review, and we look forward to seeing you again.

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suiite with the jacuzzi kitchen ect.stunning view to the ocean ..quiet very peaceful loved it!
Stayed 1 night in Apr 2024

8/10 Good

Nissa

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Apr 2024
Response from Guest Services on May 15, 2024
Hi Nissa,We're glad you enjoyed your stay, and we hope to see you again soon.

8/10 Good

parteek, Bakersfield

Liked: Cleanliness, staff & service
good
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Glenda C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Mary jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel. Parking was a bit tricky
Stayed 2 nights in Apr 2024

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very expensive
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia

Apartment size room with view of the ocean very roomy, cozy, clean, fireplace was romantic
Stayed 1 night in Apr 2024

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean but noisy when people walk by and you can hear the shower from the next room.
Stayed 1 night in Apr 2024

10/10 Excellent

Avril

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff, room was clean and bed was super comfortable. We had everything we needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Front staff were very nice and helpful .
Stayed 1 night in Apr 2024

10/10 Excellent

Spencer

Stayed 2 nights in Apr 2024

8/10 Good

Safeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was good. surrounding were unsafe we have seen 2 stabbing incident during out visit.
Stayed 3 nights in Apr 2024