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Reviews of The Westin by LaTour Hotels

4 out of 5
The Westin by LaTour Hotels
4090 Whistler Way, Whistler, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Room With a View
I really enjoyed my stay at the Westin in Whistler. The staff were really friendly and helpful, and the room was great. I particularly enjoyed the view from the window that overlooked the mountain bike trails and jumps. I highly recommend this hotel.
Stayed 2 nights in Sep 2017

10/10 Excellent

Kat, Montreal, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly comfortable room with every amenity needed to feel right at home.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stuff and comfortable room within minutes walk to the village.
Stayed 2 nights in Jul 2017

10/10 Excellent

scott, dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book through latour
Hotel is great but latour is a discounter with terrible service, close to criminal
Stayed 2 nights in Jul 2017

10/10 Excellent

Mathee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't be better
Nice room, friendly and efficient staff, and great location. Hard to beat that?

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Ski-in Ski-out hotel
Great access to Whistler and Blackcomb gondolas. Super helpful and friendly staff. Could ask for anything more.

4/10 Poor

michelle

Disliked: Cleanliness, property conditions & facilities
Put a damper on Christmas!
Would never stay with Westin LaTours again! Rooms desperately needs updating. Our room was dirty, smelled horrible, hair on the bathroom floor and bed sheets. Stove-top was covered in cooking grease. Unwashed dishes still in the dishwasher upon our arrival. Shower stall needed a good cleaning. Caulking around toilet needs to be redone. Bathroom had a horrible odour of urine. Asked front desk for another room and was told because we booked with LaTours which are privately owned rooms, there's nothing they can do for us. Would definitely book with the Westin, but NEVER Westin LaTours EVER AGAIN!! Wished I had taken photos to show you all!

8/10 Good

ray, burnaby bc

Liked: Cleanliness, staff & service, room comfort
location is good but need to update
old air condition too noise ,shower water too weak

10/10 Excellent

Lisa L, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Thanksgivings Day weekend
We checked in and saw a card with daily activities for the family such as pumpkin carving, hot cocoa, activity rooms and movie nights. We are definitely going to come back again to the Westin for next Thanksgivings Day.
Family activities
Pumpkin carving

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel and prime location
We went during off seasons so hotel was very empty and seemed like there was little to no staff. Some guest hogged the hot tub and broke thr rules by eating and drinking alcohol which was annoying esp. Because no one from the hotel would say anything. The hotel itself was very nice and we enjoyed our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of the best hotels to stay in whistler.

10/10 Excellent

Ananta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice and large apartments.
The size of the apartment was a very nice surprise. Room came with balcony which was also another pleasant surprise. Two thumbs up.

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Westin
We had a lovely stay at the Westin. The hotel was positioned very well, close to the gondolas and numerous restaurants and cafés. The room was spacious and had a kitchenette area with sink, dishwasher and cooktop. The bed was extremely comfortable as in all Westin hotels. We had breakfast at the hotel one morning and the food quality was very good, albeit pricey. The stay exceeded our expectations and I wished we could have stayed longer. Would definitely stay again.

2/10 Terrible

Ritika, Seattle, WA

Disliked: Cleanliness, room comfort
Horrible experience: LaTours=TimeShare
We have a small baby and carried a portable crib with us. The bedroom in the suite we booked was extremely tiny - so tiny that we couldn't even fit a crib in it. We contacted the hotel, but they couldn't resolve the situation because this was a TIME SHARE. This was the very first time we found out that we had booked a TIME SHARE through Expedia, which was not indicated on the listing at any point. With time shares, you can't change the room if something is wrong, simply because the hotel is not the one giving you the booking for the room.

10/10 Excellent

wendy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocky checkin, left happy.
When we first checked into the hotel at 4 pm, we discovered that our hotel room was not cleaned. That was a disappointment and an annoyance as we had made reservations at a spa and restaurant for that evening and we were not sure that we would be able to make that appointment. We went to our front desk clerk, Rachael, and informed her of the situation. She listened to our concerns and was very apologetic. She took care of the situation right away and gave us some drink comps while we waited for our room to be cleaned. When the room was not cleaned in a timely manner, she upgraded our room with the approval of her manager. She even sent a bottle of wine when she discovered that my husband and I were celebrating a milestone anniversary. Even though the situation was not ideal, we felt valued as guests due to Rachael's prompt attention. We will be visiting the Whistler Westin in the future. I hope Rachael's manager gives her recognition for handling this situation so well!

10/10 Excellent

william, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 great days at the westin
We had a great time and the staff was very nice. The parking was a lot with the cost of the stay.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice for weekend getaway with a dog
great hotel, nice pool, wonderful location

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel very rude front desk staff
The front desk would not check in our family because they could not locate our booking from expedia even though we had our email confirmation. They made us contact expedia who then had to contact the hotel staff separately while we waited in the lobby. The staff refused to call Expedia themselves. The staff would not believe us and did not take responsibility for the mix up. We were very frustrated. The Manager stated it was not their fault and when asked who's fault it was he insinuated it was our. Terrible service!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to everything. Very quiet. Room was clean. Appreciated the kitchenette and ample seating area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable
Great location, we had a top floor suite for half price. Service was excellent.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Centrally located but not worth the money
We found the hotel needs a refresh, we paid a pretty penny for the room and actually expected a whole lot more. There were hardly any amenities in the bathroom (shower, conditioner and soap) which we found to be incredibly cheap and the bathroom was not clean. Having said that, this hotel is centrally placed and the in-hotel restaurant is excellent. The breakfast cost is abhorrently priced for what you get but that could be a function of where this hotel is. Overall I would not choose to stay at this hotel again.

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Adrian, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible check-in. Room tired and a bit grubby.
You can get MUCH better in Whistler for your money. Housekeeping very, very slow. Expensive wifi.

8/10 Good

Ski Man, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and convenient
Nice hotel that is located very close to lifts and the village. There is a ski rental shop located on premises and, although it might be pricier than others in the area and they had a good selection of demos. And, they refunded the price of one day's rental after told them we went snowmobiling for a day. Breakfast at the in-house restaurant, Grille and Vine, was very good, but also very expensive. We dined at the several excellent (and pricey) restaurants in the area, but we could have prepared our own meals in the well designed kitchenette in our room if we were so inclined. The only thing lacking was an outdoor lounge with a fireplace.

10/10 Excellent

Rosa, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient for family
Satisfied with all facilities to stay with my family. Few steps to the gondola. Very cozy & nice hotel with kitchenette. Fire place, outdoor pool, balcony with nice view.

10/10 Excellent

PRISCILA, Caxias do sul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa
Hotel maravilhoso pertinho da gondola de acesso as pistas com cozinha completa e vista linda