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Reviews of Hard Rock Hotel & Casino Sacramento

4 out of 5
Hard Rock Hotel & Casino Sacramento
3317 Forty Mile Road, Wheatland, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 462 out of 682 reviews" "
Rating 8 - Good. 124 out of 682 reviews" "
Rating 6 - Okay. 39 out of 682 reviews" "
Rating 4 - Poor. 22 out of 682 reviews" "
Rating 2 - Terrible. 35 out of 682 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dana on May 26, 2024
Dear Shelia, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

6/10 Okay

samantha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was pretty and had easy access to the concert we attended however the bath room needed wiping down it looked like there were spots that needed cleaning and the room was HOT we tried turning on the ac several times and it never turned on. our party had to shower in the morning because we woke up sticky from how hot the room was other than that everything was nice and convenient
Stayed 1 night in May 2024
Response from Dana on May 16, 2024
Dear Samantha, Thanks for sharing your experience with us. We are so sorry to hear about your experience with the AC unit in the room. Please note we have shared your feedback with our leadership team. We hope to have you back out to try us again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice. Everything was clean. Food was great and our waitress was fantastic
Stayed 1 night in May 2024
Response from Dana on May 13, 2024
Dear Brian, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

8/10 Good

Judi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient
Stayed 2 nights in May 2024
Response from Dana on May 10, 2024
Dear Judi, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dana on May 10, 2024
Dear Samuel, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Matthew at check in went above to help. Our room was great and the casino and food were nice as well. The gas station at the end of the parking lot was very convenient.
Stayed 1 night in May 2024
Response from Dana on May 6, 2024
Dear Maria, Thanks for sharing your experience with us. We're happy to see you had a great visit. We will be sure to recognize Matthew internally for his amplified service! Come back and see us soon!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the perks for applying for membership club card $20. Room was nice and smelled good. Check in receptionist was very kind. Parking was good I have no complaints. I will return soon
Stayed 1 night in May 2024
Response from Dana on May 4, 2024
Dear Maria, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
People at the desk, bar and staff in general were really nice. Our room was really clean and comfortable.
Stayed 1 night in Apr 2024
Response from Dana on May 4, 2024
Dear Patricia, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Alicia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how they gave me the option to pick a room...staff was very friendly you dont have to go anywhere else their is entertainment food and other activities in one place i loved the stay i will come back
Stayed 1 night in Apr 2024
Response from Dana on May 3, 2024
Dear Alicia, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

2/10 Terrible

Zulma

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not family friendly either, not enough dining options. All close early too
Stayed 1 night in Apr 2024
Response from Dana on May 1, 2024
Dear Zulma, Thanks for sharing your experience with us. We are so sorry to hear about your experience with the dining outlets closing too early. Please note we have shared your feedback with our leadership team. We hope to have you back out to try us again soon.

10/10 Excellent

Tyler

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Nice venue for concerts
Stayed 1 night in Apr 2024
Response from Dana on Apr 28, 2024
Dear Tyler, Thanks for sharing your experience with us. We're happy to see you had a great visit and enjoyed the concert you attended. Come back and see us soon!

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and well kept and new. All staff was friendly and everything went smoothly. Even received a call confirming my stay. Great attention to detail. It’s pricey… I hope to see if I get some comp’d room stays in the future when gambling :) I wouldn’t stay here for any random weekend because I can’t see paying so much for a room.
Stayed 1 night in Apr 2024
Response from Dana on Apr 16, 2024
Dear Maria, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been to this hotel a few times and it’s very clean and their entertainment venue is top of the line. The reason I gave it 4 stars is because the dining options fall quite short. There’s huge lines at all the dining options so we ordered from the grind coffee shop and the sandwiches were barely edible. We watched Daniel Tosh (which was amazingly hilarious) and ordered room service after the show. The food was absolutely disgusting and they even missed an item we were charged for. A serious overhaul of the dining options and this hotel would be top notch.
Stayed 1 night in Apr 2024
Response from Dana on Apr 16, 2024
Dear Daniel, Thanks for sharing your experience with us. We're happy to see you had a great visit. We have shared your thoughts on our dining options with our Leadership Team as well. Come back and see us soon!

6/10 Okay

Jason

Business traveller
Nothing
Stayed 1 night in Apr 2024
Response from Dana on Apr 12, 2024
Dear Jason, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to stay. Jerry at the front desk was great. Helped us get the lay of the land.
Stayed 1 night in Apr 2024
Response from Dana on Apr 11, 2024
Dear Matthew, Thanks for sharing your experience with us. We're happy to see you had a great visit. We will absolutely recognize Jerry internally! Come back and see us soon!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dana on Apr 5, 2024
Dear Erik, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

8/10 Good

Mary Jane

Stayed 1 night in Apr 2024
Response from Dana on Apr 23, 2024
Dear Mary Jane, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Ma Corazon

Liked: Cleanliness, staff & service, property conditions & facilities
Not too much crowded..big machines..i almost won, begginers luck, but loose..maybe later, next time..most i loved are the history of diff.people, events..i appreciate it, because im into arts and i love informations..thank you..
Stayed 1 night in Apr 2024
Response from Dana on Apr 2, 2024
Dear Ma, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to hang out at we enjoyed ourselves, the food we had was very good
Stayed 1 night in Mar 2024
Response from Dana on Mar 16, 2024
Dear Patricia, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities
Dinner at the bar at Council Oak Saturday was great! My Mom and Sister loved the Cosmos and Risotto, great food great service.
Stayed 2 nights in Mar 2024
Response from Dana on Mar 16, 2024
Dear Donna, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon!

10/10 Excellent

dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was perfect as we were attending a concert and we wanted to be close. Our only complaint was 3 restaurants were open and the lines were long. This was a Tues night and we were told they asked the 3rd to open for the event. Otherwise a great stay
Stayed 1 night in Feb 2024
Response from Dana on Mar 16, 2024
Dear Dorothy, Thanks for sharing your experience with us. We appreciate the feedback. Come back and see us soon!

8/10 Good

Sally, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
The Casino was very nice and clean inside. The parking area was littered with trash and just plain dirty. It was easy to get in and out of concert venue. The room was very nice. Staff was great at hotel desk. We checked in on waitlist for restaurant to eat. No one ever text us back. Had to eat snacks we brought. Not happy.
Stayed 1 night in Feb 2024
Response from Lissette on Mar 1, 2024
Dear Sally, Thank you for sharing your recent experience with us. We are sorry to hear about the overall experience you encountered during your visit. We are happy to hear you enjoyed our nice casino and our great team members. Come back and visit again soon.

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
There are not enough places to eat and there are not enough drink carts. Took about 45 minutes when the girl came around..
Stayed 1 night in Feb 2024
Response from Lissette on Feb 29, 2024
Dear Alan, Thank you for sharing your recent experience with us. We are sorry to hear about the experience you encountered with our beverage service during your visit. Please know we have shared your feedback with our Beverage Manager to review accordingly with her team.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lissette on Feb 29, 2024
Dear Kim, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Dana on Mar 23, 2024
Dear Mark, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert
We stay for one nite, the room was clean and able to check in early.
Stayed 1 night in Feb 2024
Response from Lissette on Feb 28, 2024
Dear Ruth,So glad to hear that you enjoyed your clean guestroom and early check-in. Come back and visit soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, when there’s a rock show on the same grounds ,
Stayed 1 night in Feb 2024
Response from Lissette on Feb 24, 2024
Dear Justin, So glad to hear that you enjoyed our event venue on our property.

10/10 Excellent

Liz

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Lissette on Feb 24, 2024
Dear Liz, So glad to see you had an amazing visit with us. Come back and see us again soon!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice hotel. But what was even better is the staff for the hotel as well as the staff for the casino including the dealers were impeccable. You can tell that they consider customer service at top priority and I really enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Lissette on Feb 16, 2024
Dear Jennifer, So glad to hear that you enjoyed your nice hotel stay and our impeccable dealers and hotel staff. Looking forward to having you back again soon.

4/10 Poor

Janice

Stayed 1 night in Feb 2024
Response from Dana on Mar 23, 2024
Dear Janice, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

10/10 Excellent

Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most comfortable bed I've ever slept in.
Stayed 1 night in Feb 2024
Response from Lissette on Feb 9, 2024
Dear Terri,So glad to hear that you enjoyed the comfortable Sleep like a Rock bedding amenities. Looking forward to having you back again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lissette on Feb 9, 2024
Dear Catherine, So glad to see that you had an awesome visit with us. Come back and see us soon!

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Lissette on Feb 1, 2024
Dear Kevin, So glad to see that you had an awesome visit with us. Looking forward to having you back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert overnighter
Excellent hotel all the way around. Great customer service as well as good food at the restaurants. Concert venue was very organized. We had an awesome time
Stayed 1 night in Jan 2024
Response from Lissette on Jan 27, 2024
Dear Valued Guest,So glad to hear you had an awesome time and that you enjoyed the great customer service. Looking forward to having you back soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lissette on Jan 27, 2024
Dear Pamela, So glad to see that you enjoyed the VIBE! Come back and visit soon.

8/10 Good

jana

Stayed 1 night in Jan 2024
Response from Dana on Mar 23, 2024
Dear Jana, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

10/10 Excellent

Frank

Stayed 1 night in Jan 2024
Response from Dana on Mar 23, 2024
Dear Frank, Thanks for sharing your experience with us. We're happy to see you had a great visit. Come back and see us soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Getaway
Everything was fantastic but again like every other Hotel. My wife is disabled and the bed is always too high. No way to negotiate getting her in there
Stayed 1 night in Jan 2024
Response from Lissette on Jan 22, 2024
Dear Valued Guest, We're happy to hear that everything was fantastic during your visit. We are sorry to hear about the experience you encountered with your guestroom. Please know we have shared your feedback with our Hotel Manager to review.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lissette on Jan 22, 2024
Dear Andy, So glad your time with us Rocked! Come back and visit soon.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice. Love staying there when they have live music or something at the Toyota amphitheater, which is so close.
Stayed 1 night in Jan 2024
Response from Lissette on Jan 22, 2024
Dear Audrey,So glad to hear that love joining us in our very nice guestrooms. Looking forward to having you back again soon.

10/10 Excellent

Lennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was kind and I really enjoyed my stay. Thank you Hard Rock, Sacramento Ca!
Stayed 1 night in Jan 2024
Response from Lissette on Jan 19, 2024
Dear Lennie, We're happy to hear that you really enjoyed your visit with us and our kind team members. Looking forward to having you back.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lissette on Jan 13, 2024
Dear Lisa, So glad to see that you had a great time during your visit. Come back and see us again soon.

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Lissette on Jan 10, 2024
Dear Francisco, We're happy to see that you had a great time during your visit. Looking forward to having you back.

10/10 Excellent

jesus, harbor city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property
Stayed 1 night in Jan 2024
Response from Lissette on Jan 10, 2024
Dear Jesus,So glad to hear that you enjoyed our clean and nice property. Come back and visit soon!

10/10 Excellent

Harjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, clean and comfortable!
Stayed 1 night in Dec 2023
Response from Lissette on Jan 3, 2024
Dear Harjeet, So glad to hear that you enjoyed our very nice, clean and comfortable guestrooms. Come back and visit again soon!

2/10 Terrible

Satu

Stayed 1 night in Dec 2023
Response from Lissette on Jan 19, 2024
Dear Satu, Thank you for sharing your experience with us. We're sorry for the experience you encountered during your visit.

10/10 Excellent

Cesar, Antioch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, neat and clean.Customer services are great.The Lobster and crab buffet are the best.We’re coming back next time with my friends and family.Thank you so much to all the Staff.Have a Wonderful Holidays to all…
Stayed 1 night in Dec 2023
Response from Adrienne on Dec 25, 2023
Dear Cesar Antioch,Thank you for visiting the Hard Rock at Sacramento. We are happy to hear that your experience with us was a memorable one. We look forward to seeing you, friends and family at our property in the near future.Thank you ,Customer CareHard Rock Sacramento at Fire Mountain Hotel and Casino

10/10 Excellent

Manny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Lissette on Dec 22, 2023
Dear Manny, So glad to hear that you enjoyed everything during your visit. Come back and visit again soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lissette on Dec 22, 2023
Dear Theresa, Thanks for the awesome rating. We're happy to see that overall you had a wonderful experience.