Elite Studio

Reviews of Snowriver Mountain Resort

2.5 out of 5
Snowriver Mountain Resort
500 Indianhead Road, Wakefield, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on Mar 23, 2024
Thank you for your review. We worked diligently to push through a very challenging winter this season. We are glad your stay was satisfactory. We hope to see you again soon.

8/10 Good

David

Stayed 3 nights in Feb 2024
Response from Amanda on Mar 21, 2024
Thank you for your review. We are glad your stay was satisfactory and we look forward to seeing you again soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 23, 2024
Thank you very much for your review. We are glad you enjoyed your stay. We strive to make our guests experience as satisfactory as possible. We hope to see you again soon.

10/10 Excellent

Emily

Stayed 1 night in Oct 2023
Response from Dyonne on Oct 10, 2023
Thank you, Emily! We are glad you had a nice time and hope to see you again soon!

8/10 Good

Edwin

Liked: Cleanliness, staff & service
The veiw was terrific
Stayed 1 night in Sep 2023
Response from Amanda on Sep 21, 2023
Thank you very much for your review. We are glad you enjoyed the view. This time of year on Jackson Creek and Black River Basin has an exceptional view with our fall colors and the changing of the seasons. We are very happy your experience with us was positive and we hope you will return in the near future.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Snow River
My husband and I visited Snow River as a possible wedding venue for our son’s wedding next Fall. We were impressed with the beautiful property and amazing scenery. The wedding coordinator was very cordial and professional. She led the tour of the property and explained the wedding and lodging options available. All of our questions were answered and she explained the accommodations that could be made to fit our needs. Our son and his fiancée were excited to choose Snow River as their dream wedding venue. We look forward to celebrating at stunning Snow River in October 2024.
Stayed 1 night in Sep 2023
Response from Amanda on Sep 14, 2023
Thank you so much for sharing your wonderful experience at Snowriver Mountain Resort! We are absolutely thrilled to hear that you and your husband had such a positive visit while exploring our venue for your son's wedding next Fall.It's fantastic that you were impressed with our beautiful property and breathtaking scenery. We believe that a stunning backdrop adds that extra touch of magic to any special occasion. We're also delighted to hear that our wedding coordinator provided a cordial and professional experience for you both. We pride ourselves on our attentive and dedicated staff who are committed to making every visit memorable.We're absolutely honored that your son and his fiancée have chosen Snowriver Mountain Resort as their dream wedding venue. October 2024 will be here before we know it, and we can't wait to celebrate this joyous occasion with you all. We'll work tirelessly to ensure it's a truly magical and unforgettable experience for everyone involved.Thank you once again for selecting Snow River, and we eagerly anticipate the incredible celebration ahead.

6/10 Okay

Zhihui

Travelled with family
Liked: Property conditions & facilities, room comfort
Good Room. A Bit Remote. Work in Progress.
Up on the hill. Construction site around. Takes a walk to have a good view. No other amenities. Room was spacious and renovated well.
Stayed 1 night in Sep 2023
Response from Dyonne on Sep 7, 2023
Thank you for the feedback. We are currently under construction to provide a quality experience for our guests.

8/10 Good

Lisa

Stayed 2 nights in Sep 2023
Response from Amanda on Sep 24, 2023
Thank you for taking the time to leave us a review. If you have any suggestions we would be happy to hear them as we are working very hard to better our guests experience at our resort.

4/10 Poor

Robyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Negatives: Rooms didn't get cleaned during our stay, no dresser, no closet, no hooks no table, nowhere to put clothes or luggage; no shelves or ledges on anything the shower to put shampoo bottle or soap on, no extra hooks to dry towels, water form the shower gets all over the bathroom floor, water takes 20 minutes to warm up; no air conditioning; 1 box fan in the room but no outlet to plug it into unless i unplug the fridge or tv or lamp... absolutely no available outlets int he room, 2 USB ports in a clock was all there was. 1 outlet in the bathroom, which was connected to the light switch, so I could plug the fan in in the bathroom, but to run it overnight I had to leave the washroom light onto power the fan. Window opened but had no screen so opening it let in mosquitoes. Toilet paper roll was behind where your shoulders are when you sit on the toilet. You seriously need to hire a designer. Common areas were dark and unfinished, obviously under construction - lots of mud and dirt. Positive: Rooms were quiet Staff was very friendly
Stayed 2 nights in Aug 2023
Response from Amanda on Aug 24, 2023
We are sorry your stay was unsatisfactory. Unfortunately you caught us in the middle of all our renovations to better our guests experience. Your concerns have been relayed to management when you voiced your concerns to front desk. Some of the issues are already being taken care of. Hopefully you understand and will give us another chance in the future.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Resort is under construction. Our room was fine, but most of the facilities at the resort were not available. Could be a nice place in a few years.
Stayed 2 nights in Aug 2023
Response from Amanda on Aug 14, 2023
We are sorry your stay was a little unsatisfactory. All the renovations and construction is being done to better our guests experience and unfortunately you caught us in the middle of the most of it this summer. Hopefully you come back again to see all the progress made. Sorry for any inconvenience.

10/10 Excellent

Marlene

Travelled with family
Liked: Amenities
Nice and clean
Stayed 1 night in Aug 2023
Response from Amanda on Aug 13, 2023
We are glad you enjoyed your stay. All the renovations are to better our guests experience so hearing positive feedback is always very much appreciated.

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness
Entire property is under a massive renovation project. Limited staff, services. Clean and neat rooms.
Response from Amanda on Aug 13, 2023
Thank you for your feedback. Glad you were satisfied with your stay. Hope to see you again.

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Amanda on Aug 13, 2023
Thank you for your feedback, it is very much appreciated and we are glad you enjoyed your stay.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Amanda on Jul 27, 2023
We are very sorry your stay wasnt satisfactory. We are in the middle of huge changes to better our guests experience, and unfortunately you caught us right in the middle of all those changes and the helicopter coming in to put up our towers for the new high-speed chairlift. We apologize for any inconvenience.

4/10 Poor

Danielle

Stayed 1 night in Jul 2023
Response from Amanda on Jul 22, 2023
We are sorry you had a bad experience. We have a lot of construction and remodeling going on to better our guests experience. Unfortunately you came when we are right in the middle of all of it and the new high speed chair lift going in. We hope you understand and are sorry for your inconvenience.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Jul 2023
Response from Amanda on Jul 9, 2023
Thank you for your review. We have been working very hard on all the renovations so we are very happy to hear approvals from our guests.

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
We stayed at your resort 7/7/23. The room was ok, could use an update. My frustrations are with the inabilty to figure out where to go for checkin. Better signage with clear directions would be helpful. Then to find out the building we were told to go for our room was being renovated and workers were there when we got there. Extension cords on the stairway we needed to use. They did stop work so we could have a quiet night. Slept well until 7:15am when the workers were back. We drove down to check out only to find no one there. I and another guest found someone in the kitchen who called someone who told him to have us leave the keys at the desk. We both did. Not at any time was I ever notified of construction going on. I received a phone call indicating that the Expedia reservation was not working so she cancelled it and made a reservation over the phone with me. That reservation cost us $5 more. I will check my account to be sure I am not double billed. Thank you for letting me share my account of our stay.
Stayed 1 night in Jul 2023
Response from Amanda on Jul 9, 2023
Thank you for your review. Sorry your stay wasn't satisfactory. Had we known of your complaints sooner we would've accommodated you accordingly. All our renovation and construction is taking place to better satisfy our guests, but we will work on making that more clear to our guests and we will adjust our signage more clearly. Sorry there was no one at the front desk at the time of your check-out for you to be able to voice your concerns to, we are looking into having more staff available. We believe at the time you made your reservation on Expedia our internet was down causing the problem between the two programs not syncing. We are looking into why the charge was 5 more. We are sorry for any inconvenience.

8/10 Good

cheri

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Amanda on Jul 9, 2023
Thank you for your review. If you have any suggestions pertaining to your stay we would be happy to hear them.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the sitting area by the fireplace. There restaurant and bar were not open, good thing we had our own food. The lobby does have a microwave to warm things up and the front desk offered to get us silverware if we needed it. That was cool.
Stayed 1 night in Mar 2023
Response from Amanda on Jul 9, 2023
Thank you for your review. We are glad your experience and stay with us was positive. We have been working on alot of updates and renovations, but all feedback from our guests is greatly appreciated.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location
Comfortable rooms and helpful employees. Best location for ski/snowboarding in area that I saw
Stayed 1 night in Feb 2023
Response from Mel on Mar 3, 2023
We are happy you enjoyed your stay with us.

10/10 Excellent

jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fun affordable place to take the family!
Stayed 1 night in Mar 2023
Response from Mel on Mar 3, 2023
Thank you. Glad you enjoyed your stay