4/10 Poor
Kelly C.
Mar 27, 2023
Disliked: Cleanliness
Unit cute but cleanliness of room and especially the hot tub very poor.
While the room is cute and we enjoyed the view of the forest, it did not compensate for the deficiencies. The cleaning fee we were charged is hard to accept considering the conditions. The room smelled of cigarette smoke immediately upon entering the unit when we got there on Friday afternoon around 4:15-4:30pm. The floor had dirt and dust and bathroom mirror had previous occupants toothpaste spittle on it. Then we went to the jacuzzi: cover is falling apart, not connected to the removal bar. Piles of dirt on each step/bottom. No chlorine tablets in blue and white floater. Unpleasant smell of the water that intensified when the jets were turned on. Path lights from parking area to room to hot tube not working.
We did take home 2 dinner knives by accident and we will gladly return them as we live in Kona and visit Volcano often.
My family recommended your place to us as they stayed in the main upstairs unit a few months ago and gave us good reviews.
We were sadly disappointed with our experience.
Mahalo,
Kelly
Kelly C.
Stayed 2 nights in Mar 2023