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Reviews of Pestana Bahia Praia Nature & Beach Resort

4 out of 5
Pestana Bahia Praia Nature & Beach Resort
Praia de Agua d'Alto, Vila Franca do Campo

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 289 reviews" "
Rating 8 - Good. 107 out of 289 reviews" "
Rating 6 - Okay. 25 out of 289 reviews" "
Rating 4 - Poor. 7 out of 289 reviews" "
Rating 2 - Terrible. 2 out of 289 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bartenders were soooo nice!
Stayed 2 nights in May 2024
Response from Nuno L. on May 13, 2024
Thank you so much. You are so kind.

6/10 Okay

Hadyn

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Nuno L. on May 9, 2024
Thanks for your time.

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Nuno L. on Mar 30, 2024
Thanks for your preference and your evaluation. See you in the near future.

10/10 Excellent

paul, kent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel. Brilliant staff. Will return.
Stayed 21 nights in Feb 2024
Response from Nuno L. on Mar 22, 2024
Dear Mr./Mrs. paul, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the one with right price and good services. Near the ocean, not close to the city area. Highly recommended!
Stayed 3 nights in Feb 2024
Response from Nuno L. on Mar 2, 2024
Hello,Thanks a bunch for your awesome review! We're thrilled to hear that you found our place with the right price and great services. Being close to the ocean is indeed a plus, even if we're not in the heart of the city. Your recommendation means a lot to us. Looking forward to hosting you again!Cheers,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. We were upgraded to a junior suite which was roomy and well laid out. The bathroom was the best hotel bathroom I've seen in decades -- enough counter space, 2 sinks, things arranged in sensible ways (I'm convinced that most hotel bathroom designers have never stayed in a hotel!). The breakfast buffet is excellent with something for everyone (except no chocolate sprinkes for the Dutch). Make sure your rate includes breakfast. The staff were friendly and helpful. The towel system means availability of towels for the beach or the hot pools. The grounds are pleasant -- we saw the uniquely Azorean daylight bat flying out near the tennis court. The beach is very close. As others have commented, the location is isolated and you will need a car, but it is quite central on the island.
Stayed 9 nights in Feb 2024
Response from Nuno L. on Feb 27, 2024
Dear David, thanks for your preference and reviews. We were very happy to read it. Hope to receive you in the near future.Nuno Leandro

10/10 Excellent

Nikko

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accomodating.
Stayed 12 nights in Feb 2024
Response from Nuno L. on Feb 22, 2024
Dear Nikko, on behalf of Pestana Bahia Praia, we would like to thank you your preference and your comments.Hope to see you soon, in the near future.Best regards,Nuno LeandroHotel Manager

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property, great value.
Stayed 6 nights in Feb 2024
Response from Nuno L. on Feb 20, 2024
Thank you very much for your preference.Best regards,Nuno LeandroHotel Manager

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and quiet, away from hustle bustle of the city. Close to beach and nature
Stayed 5 nights in Jan 2024
Response from Nuno L. on Feb 3, 2024
Dear Mr. George,It was a great pleasure to have received at Pestana Bahia Praia.Hope to receive you again in the near future.Best regards,Nuno LeandroHotel Manager

10/10 Excellent

Edvino Lino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet cosy, comfy and relaxing
Stayed 4 nights in Dec 2023
Response from Nuno L. on Jan 2, 2024
Dear Mr./Mrs. Edvino Lino, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nuno L. on Jan 2, 2024
Dear Mr./Mrs. Olga, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

CAREY, Grimsby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay! We had a nice corner room 317, the view was breath taking. I would say it was the best one so far. The food in the restaurant was delicious and service by everyone in the hotel was impeccable. We will definitely be back next year!!
Stayed 1 night in Nov 2023
Response from Helena on Nov 29, 2023
Dear Mrs Carey;Thank you for your feedback, it was a pleasure receiving you. We look forward to seeing you agian. All the best.Sincerely;Pestana Bahia Praia Team

6/10 Okay

Robert, Rowley

Stayed 8 nights in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely fabulous!! Rooms, staff, location, views!! Only thing I didn’t like was the restaurant food in the evening. Just ok. Other than that. Great! A
Stayed 6 nights in Sep 2023
Response from Helena on Oct 1, 2023
Dear Mrs. Susan, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Nothing that we didnt like.
Stayed 11 nights in Sep 2023
Response from Helena on Oct 1, 2023
Dear Mr. Mark, Thank you for your feedback on your stay at Pestana Bahia Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Bahia Praia, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Bahia Praia

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Beach resort - let the waves lull you to sleep
This is a very nice place to stay - huge rooms, beautiful views of a black sand beach and turquoise water - we fell asleep to the sound of the waves crashing every night. The staff are super friendly and helpful!! Breakfast was included and there was always something one could find to eat. The coffee seems to contain chocolate - not great, but we took it as a peculiarity and went with it. We never ate lunch or dinner there. Dinner was always a buffet style and reviews hadn’t been great. We like to have vinho with dinner thus don’t want to drive - the beach bar a short walk away served us well - basic food and drink, but very affordable and hit the spot for a couple of nights. Very good restaurants are 5-10 minutes drive away (Casa do Abel is highly recommended with a reservation!) The pool area is lovely and has its own bar too. The grounds were immaculate. I found this hotel to be very peaceful. This hotel is a beach resort which harkens back to the past. I loved the feel, and would most definitely go back myself, however, if you happen to be someone with mold/dust allergies, I’d be hesitant to stay as there is carpet everywhere. Carpet that has been there awhile…replacing this would be a huge step forward for the hotel. The beach was one of the most beautiful we saw in the azores…big waves, excellent surfing, but lots of people going into the very warm water. We found this hotel a great spot from which to visit the island.
Stayed 3 nights in Sep 2023
Response from Helena on Sep 21, 2023
Dear Guest Michelle, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Bahia Praia. Kind regards, The Team at Pestana Bahia Praia

8/10 Good

Umber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a nice place and beautiful grounds. Rooms are spacious and nice size balcony’s.
Stayed 2 nights in Aug 2023
Response from Helena on Sep 3, 2023
Dear Mrs. Umber, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Bahia Praia.Kind regards, The Team at Pestana Bahia Praia

10/10 Excellent

Dorothy B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. The property was always clean. The location was beautiful. This resort far exceeded our expectations!
Stayed 6 nights in Aug 2023
Response from andre on Aug 27, 2023
Dear Mrs Dorothy;Thank you for your feedback, it was a pleasure having you with us. We hope seeing you soon.Best regards;Helena CastanhoGuest Service Manager

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property was beautifully situated with a beautiful view of the ocean and hillsides. The entire hotel is nicely appointed. We loved our room and the view from the balcony. The staff were delightful though I thought that the cooking facilities at breakfast were not adequate. They need a proper cooking service for omelettes etc and more than one cook!
Stayed 9 nights in Jul 2023
Response from andre on Aug 3, 2023
Dear Mrs. Anne, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

6/10 Okay

Antoinette

Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful location
Stayed 3 nights in Jul 2023
Response from andre on Jul 26, 2023
Dear Mrs. Antoinette, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Bahia Praia.Kind regards, The Team at Pestana Bahia Praia

6/10 Okay

Tatiana, New York

Travelled with family
The outdated hotel with the non existent service. All staff is nice- but 0 help/ in my case. Nice big rooms with amazing view but rurally outdated- dirty carpets. Scratched walls. No toiletries except of body wash. The pool should bd heated- too cold even at the end of June. Breakfast buffet is ok but the sand for 7 days. Pool bar is good- when there is anybody there to take ur order. The area is very convenient if h have a car
Stayed 7 nights in Jun 2023
Response from andre on Jul 6, 2023
Dear Mrs. Tatiana, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Helena CastanhoGuest Service Manager

10/10 Excellent

Katherine Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located in quiet spot next to a great beach. Easy drive to areas of interest. Wonderful place to relax and enjoy the beauty of the island.
Stayed 7 nights in Jun 2023
Response from andre on Jul 6, 2023
Dear Mrs. Katherine Ann, Thank you for your feedback on your stay at Pestana Bahia Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Bahia Praia, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

Lindsay

Stayed 8 nights in Jun 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Thomas

Stayed 7 nights in May 2023

10/10 Excellent

David José Martins de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Jimena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great place to stay. The staff is very friendly, the rooms are spacious and clean. The food is good. The view from the hotel is beautiful. It is very calm and quiet.
Stayed 3 nights in May 2023
Response from andre on May 28, 2023
Dear Mrs. Jimena, Thank you for your feedback on your stay at Pestana Bahia Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Bahia Praia, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

Kraig, New york

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay at the Pestana was outstanding. The room was huge, super clean and just perfect for our stay. The breakfast was absolutely delicious every single morning. Everyone who was working made us feel welcome, answered our questions, and just was overall so nice. HIGHLY recommend this hotel!
Stayed 6 nights in Apr 2023
Response from andre on Apr 27, 2023
Dear Guest Kraig, Thank you for your feedback on your stay at Pestana Bahia Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Bahia Praia, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Bahia Praia

8/10 Good

karin

Liked: Cleanliness, staff & service
Beautiful location, spacious rooms, great staff
Stayed 3 nights in Mar 2023
Response from andre on Apr 5, 2023
Dear guest karin, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

oksana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property located in the Haven on the earth. Oceanview, botanical garden, waking distance to the beach.
Stayed 2 nights in Mar 2023
Response from andre on Apr 3, 2023
Dear guest oksana, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Bahia Praia.Kind regards, The Team at Pestana Bahia Praia

10/10 Excellent

Rodrigo

Stayed 3 nights in Mar 2023

4/10 Poor

Philip

Travelled with family
Disliked: Property conditions & facilities, room comfort
Fantastic location .tired hotel.When asked for a bottle of water as no drinks in fridge was directed to the bar. Think it should close in Winter months ,a bit like the film The Shining .Dissappointed
Stayed 1 night in Jan 2023
Response from andre on Jan 24, 2023
Dear Mr. Philip, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Bahia Praia for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Helena CastanhoGuest Service Manager

8/10 Good

Suranga

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel right on the ocean!
Large, spacious room, great ocean and garden views. the ocean crashing under our window! Good breakfast, beautiful gardens and landscape, large lobby, amazing value for money.
Stayed 4 nights in Dec 2022
Response from andre on Dec 28, 2022
Dear Guest P, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Nice beach front resort hotel with large outdoor pool and pool bar. Restaurant on-site.
Stayed 3 nights in Oct 2022
Response from andre on Oct 31, 2022
Dear Mr. David, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and ocean view. Our sea view suite was beautiful. Only suggestion, new mattresses. We found them very hard.
Stayed 2 nights in Sep 2022
Response from andre on Sep 18, 2022
Dear Mrs. Angie, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards, The Team at Pestana Bahia Praia

6/10 Okay

anthony

Stayed 3 nights in Aug 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to enjoy the Azores. On the ocean and within essy driving dosito all the sites. We loved it..
Stayed 7 nights in Jul 2022
Response from andre on Sep 7, 2022
Dear Mr. Mark,On behalf of the entire team at Pestana Bahia Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Bahia Praia

6/10 Okay

Bethany

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk/reception staff were wonderful, pleasant and helpful. We we disappointed with the restaurant hostess, she was rude and very unpleasant at most encounters. Meals are all buffet style and required reservations, we were told after staying there for 5 days we were expected to eat breakfast the same time everyday. Under normal circumstances that would have been fine, however, we had excursions booked for different times throughout our stay. The grounds were beautiful. We did not have a car, and required a taxi to explore the area. There is a nice beach bar/restaurant nearby that we could walk to. Nothing else in walking distance. I would not recommend staying at this resort the entire length of your stay. Beautiful, but very remote.
Stayed 7 nights in Jul 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location beautiful Beach Very friendly people
Stayed 2 nights in Jun 2022

10/10 Excellent

Audrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2022

10/10 Excellent

Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent! No complaints at all.
Stayed 3 nights in Dec 2021
Response from AF on Dec 28, 2021
Dear Mr. Sterling, On behalf of the entire team at Pestana Bahia Praia, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Bahia Praia

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent time at Pestana Resort ! The only thing that could have been better is the air conditioning was'nt working
Stayed 4 nights in Jun 2021
Response from AF on Jun 26, 2021
Dear Mr./Mrs. Milton, On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia. We apologize as well for the issue with the Air Conditioning during your stay. Best regards, The Team at Pestana Bahia Praia

10/10 Excellent

EA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The garden of the Azores- azaleas, rhododendrons
Wonderful holiday with lots of hikes around lakes and along beautiful trails to waterfalls. We loved the hotel. Our suite was spacious and clean with a very comfortable bed and great bath. We had enough space to do yoga each morning. The staff were very pleasant and helpful providing information about hikes and tourism. Marcia was an absolute gem and looked after us so well. Beautiful island and a relaxing weeks holiday.
Stayed 7 nights in Feb 2020
Response from AF on Sep 19, 2020
Dear EA, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience in our Hotel. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pestana Bahia Praia again soon. Best regards, André Freire Hotel Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property with great service
Well maintained property which is a 20 minutes drive from the airport. Everything seemed clean and we received friendly service. Breakfast every morning was the same. We went during low season so the hotel was really quiet which we liked.
Stayed 3 nights in Jan 2020
Response from jorge xavier GM on Feb 18, 2020
Dear Ben, thank you so much!

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019
Response from jorge xavier - GM on Nov 27, 2019
Obrigado! Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic in food and cleaning, front desk a little cold
Stayed 9 nights in Sep 2019
Response from jorge xavier - gm on Oct 15, 2019
Thank you! The reception staff, cold? Well, that's unusual. I'm sorry, and I'll have a word with them! Regards from the Azores. Jorge Xavier - GM

10/10 Excellent

Sivanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very nice hotel, very clean an spacious rooms, good location to alot of the attractions
Stayed 5 nights in Sep 2019
Response from jorge xavier - GM on Oct 23, 2019
Thank you so much!