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I had a room with fully equipped kitchen and upstairs bedroom loft. There was a view of the bay and a bascule bridge along with vibrant city streets below. The staff were courteous and helpful with my many questions. The hotel does not have guest parking but the nearby city run Centennial garage always had space during my six night stay and was reasonable by Victoria standards. Get the city’s parking app (free) and save $ and inconvenience. Mine was a great stay and shall return.
michael
Stayed 6 nights in Apr 2024
Response from Swans Agent on May 6, 2024
Hello Michael, Thank you for taking time to rate your stay. What a wonderful description to support our future guests, it is very much appreciated. Happy to hear you enjoyed your stay. It was a pleasure meeting you. It would be a pleasure to welcome you back anytime. Cheers! Swans Team
Check in was easy. Good location. Very quiet after 11:00 pm.
Clean and cozy.
Kathleen
Stayed 1 night in May 2024
Response from Swans Team on May 4, 2024
Hello Kathleen, Thank you for your review of Swans Hotel. We are so pleased to know that you enjoyed your stay and we are honoured to have received the top score from you. We look forward to having you back anytime, thanks for choosing Swans. Cheers! Swans Team
Such a fun area! We used to hang out in this area when we were all 17 year olds! Great memories
ROXANE
Stayed 2 nights in Apr 2024
Response from Swans Team on Apr 29, 2024
Hi Roxane, Thank you for your review of your stay with us here at Swans. We are honoured to have received the top score from you and are delighted to hear that you enjoyed happy memories in this location. Please do come back soon, we are always happy to welcome you. Cheers! Swans Team
Hello Mike, Thank you for reviewing your stay with us here at Swans. Thank you for awarding us the top score! We are so pleased that you enjoyed your stay and we look forward to seeing you back anytime. Cheers! Swans Team
Hi Shaun, Thank you for taking some time to review your stay with us here at Swans. We are so pleased to know that you had a great stay. We would love to welcome you back anytime. Cheers! Swans Team
The room was large with ample seating and a nice TV. Full kitchen and the bed was comfortable.
Patricia
Stayed 4 nights in Mar 2024
Response from Swans on Apr 3, 2024
Hi Patricia, Thanks so much for your review of our hotel. We are happy to hear that you enjoyed your room. We hope to welcome you back soon and we thank you for your patronage.
Hi Lenny, Thanks for providing a score of your stay with us at Swans. We look forward to seeing you again anytime! Cheers, Swans Team
10/10 Excellent
Natnalee
Mar 31, 2024
Natnalee
Stayed 2 nights in Mar 2024
Response from Swans Agent on Apr 21, 2024
Hi Natnalee, Thank you for taking time to rate your stay. We thank you for your generous rating. We look forward to seeing you again soon. Cheers, Swans Team
Great location. Open and clean space. Attentive staff
Nichole
Stayed 1 night in Mar 2024
Response from Swans on Mar 31, 2024
Hi Nicole, Thanks so much for your review of our hotel. We are honoured to have received the top score from you and thank you for your kind words about our staff. Thank you for your patronage and we look forward to welcoming you back. Cheers! Swans Team
Nostalgic and clean property. Walkable to several attractions
Kevin
Stayed 1 night in Mar 2024
Response from Swans on Mar 30, 2024
Hi Kevin, Thanks so much for taking time to provide a review of your stay with us. We appreciate your high rating and are happy that you enjoyed your stay. We thank you for your patronage. We look forward to seeing you again anytime! Cheers, Swans Team
Hi Valerie, We appreciate you taking a moment to rate your stay with us at Swans. We thank you for awarding us the top score. We are happy to hear that you enjoyed our hotel and hope to see you back again. Cheers! Swans Team
Hi Erin, Thank you for taking a moment to rate your stay with us here at Swans. We are honoured that you awarded us the top score, thank you! We are glad you enjoyed your stay and we look forward to welcoming you back in the future. Cheers, Swans Team
6/10 Okay
Daniel
Travelled with group
Mar 18, 2024
The rooms were great but I wish there was parking. I mean you have too drive down the street and pay for parking.
Daniel
Stayed 1 night in Mar 2024
Response from Swans Team on Mar 18, 2024
Hi Daniel, Thank you for taking a moment to review your stay at Swans Hotel. We are happy to hear that you enjoyed your room. We are sorry that the parking situation was not ideal and caused you inconvenience. We hope to see you back again. Thanks for staying with us, Swans Team
10/10 Excellent
Gayle
Mar 17, 2024
Liked: Amenities
I have stayed at Swan several times absolutely love it I have never had a complaint thanks swans you're awesome
Gayle
Stayed 3 nights in Mar 2024
Response from Swans Team on Mar 18, 2024
Hi Gayle, Thank you for your review of our hotel. We are honoured to have received the top score from you and we thank you for your kind words. It is always a pleasure to have you at the hotel and we look forward to welcoming you back. Thank you for your patronage. Cheers! Swans Team
Fantastic location. Walk to anything downtown. Great restaurants and pubs in-house and nearby. Nice to have the full kitchen.
Donald
Stayed 3 nights in Mar 2024
Response from Swans Team on Mar 13, 2024
Hi Donald, thank you for taking the time to provide a review of your stay with us at Swans. We are glad to hear you enjoyed our pub and local area. We look forward to welcoming you back again anytime. Cheers!
10/10 Excellent
Rick
Mar 9, 2024
Rick
Stayed 2 nights in Mar 2024
Response from Swans on Mar 30, 2024
Hi Rick, Thank you for taking a moment to give a score of your stay with us at Swans. We thank you for your generous rating and look forward to welcoming you back again anytime. Cheers! Swans Team
8/10 Good
Michael
Mar 6, 2024
Liked: Cleanliness, staff & service
Michael
Stayed 2 nights in Mar 2024
Response from Swans Team on Mar 7, 2024
Hi Michael,Thank you for taking a moment to give a score of your stay with us at Swans. We thank you for your generous score and look forward to welcoming you back again anytime. Cheers! Swans Team
Very clean room, lots of space. Nice room. Great to have a kitchen. Saturday night the noise from downstairs was somewhat loud, but other than that, it was a perfect stay.
Leanne
Stayed 2 nights in Feb 2024
Response from Swans Team on Feb 25, 2024
Hello Leanne, Thank you for your review of your stay with us at Swans Hotel. We thank you for awarding us the top score on your stay. We are happy to know that you enjoyed your spacious room, the kitchens are so convenient! We would love to welcome you back anytime. Cheers, Swans Team
Hi Michael, Thank you for taking time to rate your stay. We appreciate your high rating and are happy that you enjoyed your time with us. We hope to welcome you back soon and thank you for your patronage. Cheers, Swans Team
The two nights we stayed during our long weekend visit to the island were wonderful. We were very pleased. It is quiet, clean and most importantly, the rooms are very large and authentic.
Tamer
Stayed 2 nights in Feb 2024
Response from Swans Team on Feb 20, 2024
Hello Tamer, Thank you for taking some time to review your stay with us here at Swans Hotel. We are honoured to have received the top score from you. We are so pleased that you enjoyed your stay and we are ready to welcome you back anytime.
10/10 Excellent
craig
Feb 19, 2024
Liked: Cleanliness, staff & service
craig
Stayed 2 nights in Feb 2024
Response from Swans Team on Feb 20, 2024
Hi Craig, Thank you for taking a moment to provide a score of your stay with us here at Swans Hotel. We are so pleased to have earned the top score from you, thank you! We look forward to seeing you back anytime!
Hi Amy,Thank you for taking a moment to rate your stay with us here at Swans. We appreciate your high rating and are happy that you had a wonderful experience. We look forward to welcoming you back anytime and we thank you for choosing our hotel.
Front desk staff are amazing - very helpful and super nice!
MONICA
Stayed 1 night in Jan 2024
Response from Swans Team on Jan 14, 2024
Hi Monica, Thanks so much for taking a moment to provide a review of your stay with us. We are honoured to have received the top score from you. Our staff are so pleased that you felt well cared for by them. We look forward to seeing you again anytime! Cheers, Swans Team
10/10 Excellent
christopher
Dec 26, 2023
christopher
Stayed 4 nights in Dec 2023
Response from Swans Team Member on Dec 28, 2023
Hello Christopher, thank you for taking a moment to rate your stay with us here at Swans Hotel. We are honored to have received the top score from you, thank you! We are glad that you had a wonderful experience. We look forward to welcoming you back anytime and we appreciate your patronage. (The reservation was in another name, I apologize if I have addressed this massage incorrectly)
4/10 Poor
Danielle
Travelled with family
Dec 10, 2023
Disliked: Amenities
Make sure you really read the descriptions of the rooms. The 2nd floor studio rooms are directly above the very busy bar, which means floor shaking music until 1am.
Danielle
Stayed 2 nights in Dec 2023
Response from Swans Team on Dec 11, 2023
Hi Danielle, Thank you for taking some time to provide us with a review of your stay at Swans Hotel. We are sorry to hear that the room above the pub was not a good experience for you. We hope to welcome you back to a room that is in a quieter part of the building. Thank you for staying with us.
Old time charmer. Great area, waterfront, shops, restaurants etc to explore
Grant
Stayed 1 night in Dec 2023
Response from Swans Team on Dec 7, 2023
Hi Grant, thanks for taking some time to review your stay with us at Swans Hotel. We are honoured to have received the top score from you. We look forward to welcoming you back anytime to enjoy our hotel and the amazing downtown location. Thanks for staying with us.
Hi Laura, Thank you for taking time to rate your stay. We appreciate your high rating and are happy that you had a wonderful experience. We hope to welcome you back soon and we thank you for your patronage.
10/10 Excellent
Rhiannon
Nov 19, 2023
Rhiannon
Stayed 1 night in Nov 2023
Response from Swans Team on Dec 10, 2023
Hello Rhiannon, Thank you for providing a score of your stay with us here at Swans. We are honoured to have received the top score from you. We look forward to welcoming you back again anytime. Thanks so much for staying with us.
Great value staying at Swans - liked my studio room - lovely wood floor. Nice kitchenette. Great view of harbour. Wonderful area - so many restaurants nearby. Lucky I am a good sleeper who can sleep through noise as there was a fair bit of noise coming up from pub and brewery - plus people on the streets. Might bother some. But I would recommend to other sound sleepers!
Anne
Stayed 3 nights in Nov 2023
Response from Swans Team on Nov 20, 2023
Hi Anne, Thank you for taking time to review your stay with us here at Swans. We appreciate your high rating and are happy that you enjoyed your stay. We hope to welcome you back anytime and we do have other types rooms that are away from the pub and street noise that you may want to try. We thank you for your patronage.
10/10 Excellent
John G
Nov 14, 2023
John G
Stayed 4 nights in Nov 2023
Response from Swans Team on Nov 16, 2023
Hello John, Thank you for taking a moment to rate your stay with us here at Swans Hotel. We are honoured to have received the top score from you, thank you! We look forward to welcoming you back anytime and we thank you for choosing our hotel.
10/10 Excellent
sue
Nov 12, 2023
Perfect for a stay in Victoria, everything is within walking distance and at a very reasonable price
sue
Stayed 1 night in Nov 2023
Response from Swans Team Member on Nov 13, 2023
Hi Sue, Thank you for taking time to rate your stay and give Swans Hotel some feedback. We appreciate your high rating and are happy that you had a wonderful experience. We hope to welcome you back anytime and we thank you for your patronage.
6/10 Okay
Jill
Travelled with group
Nov 6, 2023
Liked: Staff & service
Overall a great place to stay. Close to everything. Downside is parking is TERRIBLE!
Rooms need some TLC very dated!
Jill
Stayed 2 nights in Nov 2023
Response from Swans Team on Nov 6, 2023
Hi Jill, Thank you for taking a moment to review your stay with us here at Swans Hotel. We are glad you enjoyed your stay for the most part. We thank you for your feedback regarding the lack of onsite parking and your thoughts on the decor, as such feedback helps us make improvements. We thank you for staying with us and would be happy to welcome you back anytime.
Hi Emily, Thank you so much for taking a moment to post a review. We thank you for choosing Swans and hope to welcome you back again.
10/10 Excellent
Ralf
Oct 23, 2023
Ralf
Stayed 2 nights in Oct 2023
Response from Swans Team on Oct 25, 2023
Hi Ralf, Thank you for taking some time to rate your stay with us at Swans Hotel. We appreciate your high rating and are happy that you had a wonderful experience. We look forward to seeing you again and we thank you for your patronage.
Hi Wes, Thank you for scoring your stay with us here at Swans Hotel. We are honoured to have been awarded the top score from you and are happy that you had a great guest experience with us. We look forward to seeing you again and we thank you for your patronage.
Good area. Hotel has no air conditioning and is very hot there was also multiple flies in my room that I saw before I had to check out and get a different hotel
Connor
Stayed 2 nights in Oct 2023
Response from ST on Oct 11, 2023
Hello, Connor. Thank you for taking the time to give us feedbacks on your stay. The hotel as no air conditioning, however we provide portable fans in each suite and are always happy to bring you additional ones. To properly address other matters, please contact our reception with additional information you may have as the supplemental room's quality report proceeded in view of your comment did not reflect this concern. Thank you.
10/10 Excellent
Rob
Oct 8, 2023
Great spot. Love a pub-hotel combo.
Rob
Stayed 1 night in Oct 2023
Response from Swans Team on Oct 8, 2023
Hi Rob, Thanks for taking some time to provide a review of your stay at Swans Hotel. We are honoured to have received the highest possible score from you and are so pleased that you enjoyed your stay. We hope to welcome you back anytime and we thank you for choosing Swans.
10/10 Excellent
Mandy
Business traveller, Travelled with partner
Oct 1, 2023
Liked: Cleanliness, staff & service, amenities
Bathroom was very messy in Pub.
Sounded like someone was vacuuming at 6 am, which was noisy. We expected Pub noise in the night, but morning vacuuming seemed odd.
Mandy
Stayed 1 night in Sep 2023
Response from Swans Team on Oct 2, 2023
H Mandy, Thanks for taking a moment to review your stay with us here at Swans. We are honoured to receive such a high score from you. The vacuuming you heard was the cleaning team, they start early! We are sorry that you were disturbed by the noise. We thank you for choosing Swans Hotel and we would love to welcome you back anytime!
This property is quite run down. Rooms need new carpet, furniture, blinds. Bed was comfortable. Pictures show exposed beams in the rooms and ours were painted . Expedia showed our ck in at 3pm and hotel info was 4pm. This hotel did not live up to our expectations. Staff was just ok. Wouldn’t stay again. Plenty of options in the city center
Debbie
Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 23, 2023
Hi Debbie, Thanks for taking some time to review your stay with us here at Swans. We are sorry to hear that your guest experience was such that you would not return. We appreciate your feedback as it helps us to make improvements. We would welcome you back anytime and encourage you to reach out to us if there is a way we could make a future stay into a positive experience for you.
10/10 Excellent
Rick
Sep 21, 2023
Rick
Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 22, 2023
Hi Rick, Thanks for taking some time to review your stay with us here at Swans. We thank you for choosing Swans and hope to see you back again anytime.
10/10 Excellent
Allie
Sep 19, 2023
Allie
Stayed 1 night in Sep 2023
Response from Swans Team on Oct 9, 2023
Thank you Allie for taking the time to review your stay. We are glad to see that you have enjoyed your visit and we look forward to see you again!Take Care
Absolutely amazing! The staff was so friendly and willing to accommodate. We had an excellent room with private courtyard and the only time we heard anything from anyone was when the seagulls awoke in the morning! Parking can be a hassle but we found a place across the street from the hotel and though expensive, was very convenient.
Jeannette
Stayed 6 nights in Sep 2023
Response from Swans Team on Sep 16, 2023
Hi Jeannette, Thanks for taking a moment to review your stay with us here at Swans. We are so pleased to hear that your stay was an enjoyable one. Our staff appreciate your kind words, we strive to provide the best service possible and are happy to know that we came through for you. We do hope to welcome you back anytime, thanks so much for choosing Swans Hotel.
8/10 Good
CATHY
Sep 14, 2023
Liked: Cleanliness, staff & service
CATHY
Stayed 1 night in Sep 2023
Response from Swans Team on Sep 15, 2023
Hi Cathy, Thanks for taking a moment to provide a review score of your stay with us at Swans Hotel. We hope to welcome you back soon!
Great location! Clean, comfortable rooms with lots of space. Greta place to stay.
Dale
Stayed 3 nights in Sep 2023
Response from Swans Team on Sep 14, 2023
Hi Dale, Thanks so much for the stellar review of our hotel! We would love to see you back anytime. Thanks for choosing Swans!
10/10 Excellent
Melissa
Sep 11, 2023
Melissa
Stayed 2 nights in Sep 2023
Response from CN on Oct 27, 2023
Hi Mellisa, Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Swans hotel. We look forward to serving you for many years to come
Hi Connor, Thank you for providing a review score of your stay with us here at Swans Hotel. We thank you for staying with us and hope to see you again soon.
Great location for the Great Canadian beer festival,
Accommodation was spacious and clean, great vibe.
A little bit noisy till about midnight though because of the pub but that was to be expected
Tariq
Stayed 2 nights in Sep 2023
Response from Swans Team on Sep 14, 2023
Hi Tariq, Thanks so much for reviewing your stay at Swans Hotel. We are glad to hear that you enjoyed your stay with us and hope to welcome you back again.
10/10 Excellent
Evan
Sep 10, 2023
Evan
Stayed 1 night in Sep 2023
Response from Swans Team on Sep 30, 2023
Hi Evan, Thanks for taking a moment to provide a score for your stay with us at Swans Hotel. We are honoured to have received a great score from you, thank you! We would love to welcome you back anytime and we thank you for choosing Swans.
Nice alt architecure . Made for unique stay different from typical hotel room
kevin
Stayed 1 night in Sep 2023
Response from Swans Team on Sep 14, 2023
Hello Kevin, Thanks for taking a moment to review your stay with us. We are so pleased to hear that you enjoyed our unique property. We hope to welcome you back again and we thank you for choosing Swans.