Basic Studio, 1 King Bed
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Reviews of Helms Inn

2 out of 5
Helms Inn
600 Douglas St, Victoria, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 776 out of 1183 reviews" "
Rating 8 - Good. 319 out of 1183 reviews" "
Rating 6 - Okay. 54 out of 1183 reviews" "
Rating 4 - Poor. 23 out of 1183 reviews" "
Rating 2 - Terrible. 11 out of 1183 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employee at the front desk was extremely helpful and friendly. Was willing to show us the room before we checked in and addressed all our concerns. The rooms were lovely, clean, and modern. Bed was comfortable. We did have to pay for paying and would have been better if included. It was within walking distance to harbor, Imax, park, and restaurants Would definitely stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Francesca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comes with a kitchenette and great location! Staff were friendly and professional. Very clean and modern furnishing in the rooms despite being an old building. The only thing is that the AC is quite loud and blows quite strongly at you, so it might bother light sleepers during the hot summer months
Stayed 1 night in May 2024

10/10 Excellent

Raymond, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We managed to book one of the few remaining available rooms at Helms. We mentioned a few times while on the ferry that we hope the place is okay. We were definitely surprised and very pleased with location, with our room and with the staff. We will definitely choose this hotel on our next visit.
Stayed 1 night in May 2024

10/10 Excellent

Petrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! This will be our 'go to' in Victoria. Although an older property, it is well maintained and the units are spacious, comfortable and very clean. The location couldn't be better. Highly recommended
Stayed 3 nights in May 2024

10/10 Excellent

Rosemary

Excellent room!
Stayed 1 night in May 2024

4/10 Poor

Emma Lee

Liked: Property conditions & facilities
Disliked: Cleanliness
Check in was 30 mins late. Found hair in the bathroom and the aircon made the room smell fishy. Had to turn it off.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet space
Stayed 1 night in May 2024

10/10 Excellent

Roxann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to support family owned properties! So close to the Empress, parks, totem poles and wharf etc
Stayed 1 night in May 2024

8/10 Good

Brigitte, Salt Spring Island

Liked: Cleanliness, staff & service, amenities
We liked the closeness to the downtown area, but had sadly a suite which has a number of stairs into the apartment and from the bedroom to the washroom. With two elderly parents this was not the ideal apartment to stay. Sadly it was not possible to move to another apartment.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bia

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark Joseph, Whistler

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well recommended 👌nice stay with your hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Harmeet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 1 night in Apr 2024

10/10 Excellent

Beffy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is new and clean. I stayed only for a night. It’s in the city and closed to a big park. I will be stay again when I return to here. The receptionist was very nice.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable
Stayed 4 nights in Apr 2024

4/10 Poor

Emilie

Disliked: Amenities
The building needs upgrades, our next door was so loud till 3am with music, shouting and laughing! Both little ones got terrified and cannot sleep whole night
Stayed 1 night in Apr 2024

10/10 Excellent

Gail, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Marcy, High River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
The good news is that the room was recently refurbished, with all new flooring and furniture. It was roomy with a kitchenette and the water pressure in the shower was great. And it was not too expensive compared to other nearby properties. It is also in a great location - close to downtown but not so close the it would be noisy at closing time. The only negatives are that I was on the third floor and it is a walk up; the hallway carpets are a little tired; and the water in the shower oscillated in temperature just a bit. Overall would go back and would recommend.
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Stayed 4 nights in Apr 2024

10/10 Excellent

ZUJI

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirk, Comox

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property centrally located. The only issues doesn’t have an elevator.
Stayed 3 nights in Mar 2024

8/10 Good

Warren

Stayed 3 nights in Mar 2024

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place to stay for a family in Victoria. Simple but clean and spacious, and the location cannot be beat.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this hotel was great. A bunch of buses ran close to the hotel to get us all around the city. The park was across the street and an easy walk to restaurants. Our room had a separate bedroom with two double beds and a kitchen which worked well for us.
Stayed 5 nights in Feb 2024

10/10 Excellent

Rutger

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable , clean, excellent staff
Stayed 10 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem!! The staff were so friendly and helpful, and the room was fantastic. The beds were very comfortable and the kitchen setup had everything we could ever need. Walkable to everything (attractions, grocery, dining, entertainment, shopping) yet no noise disturbances when trying to sleep. My teenage daughter begged to stay longer! We highly recommend it!
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable. Clean. Well equipped kitchen
Stayed 1 night in Mar 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchen
Stayed 6 nights in Feb 2024

10/10 Excellent

carmel

Travelled with family
Super efficient check in - squeaky clean and spacious suite. Excellent location
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
Great location, friendly staff, comfortable well equipped room.
Stayed 7 nights in Feb 2024

8/10 Good

Tamara, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet room #304. Even though it is on a fairly busy street, this suite is quite soundproof. It's also spacious, and newly refurbished. We enjoyed looking out on the trees. We were happy to leave our car parked and walk to Beacon Hill Park kitty corner across the street, and to the Parliament Building and harbour. We enjoyed several good meals at the James Bay Inn restaurant, a few blocks away.
Stayed 2 nights in Feb 2024

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s “quaint” - old, old-fashioned, in an old neighborhood and housing lots of old people (and next door to a seniors’ housing unit!). Staff are great, parking well-lit (lots of signs/warnings about theft risk), room was spacious (had a full kitchen!), bed comfortable and proximity to lots of shops and the harbor. On the downside, traffic noise was a nuisance, climbing stairs (no elevator) sucks when you have a bum knee, and the carpets were looking quite B-grade.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wai Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Can't beat the location
Stayed 1 night in Feb 2024

4/10 Poor

Kanwarbir, Scarborough

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness was poor. Dirty tables in the suite. The towels were for 2 people in a room booked for 3. The furniture in the room is bad, the sofa fabric is so bad, that it itches. Had a bad experience this time.
Stayed 2 nights in Feb 2024
Response from BZ on Mar 19, 2024
Thank you for sharing your feedback with us regarding your recent stay. We are pleased to hear that you appreciated our staff and service. However, we are deeply sorry to learn about the cleanliness issues and property conditions that you encountered during your stay. Rest assured, we take cleanliness and the condition of our facilities very seriously, and we have addressed these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Regarding the towels, we apologize for the oversight in providing an insufficient number for your party. Your feedback has been noted, and we will ensure that appropriate measures are taken to prevent such occurrences in the future. We sincerely hope that you will give us another opportunity to regain your trust and provide you with the exceptional experience. Kind Regards,Management

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and welcoming staff. Great property. Second time and loved it!
Stayed 2 nights in Feb 2024

10/10 Excellent

Anju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 1 night in Feb 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was walking distance to the harbour and downtown attractions. Nice little suite with everything we needed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sean, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well located, well appointed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Stayed 7 nights in Feb 2024

10/10 Excellent

Gracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staffs, and location
Stayed 1 night in Feb 2024

10/10 Excellent

Gracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and pleasant
Stayed 1 night in Feb 2024

8/10 Good

Gina Louise

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property a number of times over the years. It's an older building but they have continued to update over the years. We stay here for the full kitchen and the proximity to everything we like to do in Victoria. It's great walkable area, we park the car and don't need it until checkout time. Being an older building you will hear noise from the neighbours and it is in the city so there will be some traffic noise. The staff have always been friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent price in the off months.
Stayed 1 night in Jan 2024